Security Command XR500 Series User manual

User’s Guide
XR500

XR500 User’s Guide i
© 2003-2005 Digital Monitoring Products, Inc.
Information furnished by DMP is believed to be accurate and reliable.
This information is subject to change without notice.
Silencing an Alarm
1. While the alarm bell or siren is sounding, enter your
user code and press COMMAND or present your card
to a reader while the Status List displays. The system
silences the alarm bell or siren.
2. If your system is programmed to send an Abort (alarm
cancel) report to the central station, the keypad
displays ALARM CANCELLED.

XR500 User’s Guide i
Security Command User’s Guide
for XR500 Command Processor™ Panels
Table of Contents
Section Page Section Page
Silencing an Alarm......................... Inside Front Cover
Introduction ..............................................................1
About Your Security System .............................................1
Parts of the System .....................................................1
LCD Keypad ................................................................1
Keypad User Menu ......................................................1
A Note About False Alarms ...........................................1
Test Your System Weekly .............................................1
Emergency Evacuation Plans............................................2
Draw a oor plan of your home or business ..................2
Develop escape routes................................................. 2
Decide where to meet ................................................. 2
Practice your escape plans ...........................................2
Early detection............................................................2
DMP Keypads..................................................................3
Security Command™, Thinline™, Aqualite™ Keypads ..... 3
Clear Touch™ Keypads ................................................4
Common Keys on All Keypads.......................................4
Panic Functions ...........................................................5
Security Command™, Thinline™, Aqualite™ Keypads ..... 5
Using the Keypad ............................................................ 6
Multi-lingual Display Option..........................................6
Keypad Displays Current Programming..........................6
Multiple Displays .........................................................6
Asterisks in Area Armed Displays ..................................6
User Options................................................................... 7
Backlighting Brightness................................................7
Internal Speaker Tone .................................................7
Volume level ............................................................... 7
Model Number ............................................................7
Keypad Address .......................................................... 7
Special Security Command™ Tones...................................8
What to do when the trouble tone sounds..................... 8
Special Security Command™ Displays ............................... 8
ALARM .......................................................................8
ALARM NOT SENT .......................................................8
ALARM CANCELLED .....................................................8
TROUBLE.................................................................... 8
ENTER CODE .............................................................. 8
TRY AGAIN or INVALID CODE ......................................9

ii XR500 User’s Guide
XR500 User’s Guide iii
Section Page
INVALID PROFILE .......................................................9
INVALID AREA ............................................................9
INVALID TIME.............................................................9
ARMED AREA ..............................................................9
FAILED TO EXIT (ANTI-PASSBACK)............................... 9
SYSTEM TROUBLE or SERVICE REQUIRED ....................9
SYSTEM BUSY............................................................. 9
TEST IN PROGRESS.....................................................9
Special Wireless Displays .................................................9
Understanding Security System Terms ............................ 10
Access (Door Access)................................................. 10
Areas ....................................................................... 10
Arming ..................................................................... 10
Fault......................................................................... 10
Central Station Monitoring.......................................... 10
Disarming ................................................................. 10
Entry or Exit zone...................................................... 10
Browser Feature........................................................ 10
Status ...................................................................... 11
Armed Status............................................................ 11
View Zone Status ...................................................... 11
Zone ........................................................................ 11
Instant Zone ............................................................. 11
24-hour Zone ............................................................ 11
Section Page
Arming and Disarming ............................................12
System Arming Operation .............................................. 12
Arming the System.................................................... 13
Quick Arming ............................................................ 13
Checking the Armed Areas ......................................... 13
System Disarming Operation .......................................... 14
Disarming the System from the keypad....................... 15
Quick Disarming........................................................ 15
Card Reader Disarming.............................................. 15
Extending Schedules ..................................................... 15
User Menu ...............................................................16
Accessing the User Menu ............................................... 16
User Menu Options........................................................ 16
Alarm Silence................................................................ 17
Using the Alarm Silence Function................................ 17
Sensor Reset................................................................. 17
Resetting the Sensors................................................ 17
Door Access.................................................................. 18
Using the Door Access ............................................... 18
Armed Areas Display ..................................................... 18
Using the Armed Areas Function................................. 18
Outputs On Off ............................................................ 19
Turning the Outputs ON and OFF................................ 19
Browser Feature........................................................ 19

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XR500 User’s Guide iii
Section Page
Zone Status .................................................................. 20
Using the Zone Status Function .................................. 20
Browser Feature........................................................ 20
Bypass Zones................................................................ 20
Using the Bypass Zones Function................................ 20
Browser Feature........................................................ 21
Zone Monitor ................................................................ 21
Testing your system’s burglary protection.................... 21
Using the Zone Monitor Function ................................ 21
Browser Feature........................................................ 21
System Status............................................................... 22
Using the System Status Function............................... 22
System Test .................................................................. 22
Using the System Test Function.................................. 22
Using the Panic Zone Test .......................................... 23
User Proles ................................................................. 23
User Proles Chart ........................................................ 24
Adding User Proles .................................................. 25
Browser Feature........................................................ 25
Changing User Proles............................................... 25
Browser Feature........................................................ 25
Deleting User Proles ................................................ 26
Browser Feature........................................................ 26
TEMP CODE .............................................................. 26
ANTI PASS NO ......................................................... 26
Section Page
ALOW: 1 2 3 4 ANY ................................................... 26
RE ARM DELAY ......................................................... 26
Browser Feature........................................................ 26
User Codes ................................................................... 27
Adding User Codes .................................................... 27
Browser Feature........................................................ 27
Changing User Codes ................................................ 28
Browser Feature........................................................ 28
Deleting User Codes .................................................. 28
Browser Feature........................................................ 28
Forgive Failure to Exit .................................................... 29
Ambush Code ............................................................... 29
Schedules ..................................................................... 30
Setting Shift (S1 S2 S3 S4) Schedules......................... 31
Setting Output (OUT) and Door (DOOR) Schedules...... 32
Setting Holiday ABC Schedules for S1, S2, S3, S4, OUT,
and DOOR Schedules............................................. 33
Setting Holiday Dates (HOL) ...................................... 34
Extending Schedules (EXT) ........................................ 34
Setting the Date and Time ............................................. 35
Setting the System’s Date and Time ........................... 35
Display Events .............................................................. 35
Service Request ............................................................ 36
Fire Drill ....................................................................... 36
Starting a Fire Drill test.............................................. 36
Ending a Fire Drill test ............................................... 36

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XR500 User’s Guide 1
Introduction
Section Page
System Setup ..........................................................37
System Setup Record..................................................... 37
Keypad Record.............................................................. 37
Which keypads display System Status? ....................... 38
Which keypads display Armed Status? ........................ 38
Which keypads provide Door Access reports? .............. 38
Area Names and Numbers Record .................................. 39
User Proles Record ...................................................... 40
User Codes Record ........................................................ 41
Schedules Record.......................................................... 42
Holiday Date Record...................................................... 43
Output Relay Record ..................................................... 43
Appendix A ..............................................................44
About the Display Events Section ................................... 44
Using the Display Events............................................ 44
Arming and Disarming Event Displays ............................. 45
Zone Event Displays ...................................................... 45
Supervisory Event Displays ............................................ 45
User Code Change Event Displays .................................. 46
Zone Bypass Event Displays ........................................... 46
Door Access Event Displays............................................ 46
About Door Access .................................................... 46
System Monitor Event Displays....................................... 47
Schedule Change Event Displays .................................... 47
Section Page
Appendix B ..............................................................48
Zone Status Browser ..................................................... 48
Bypass Zones Browser ................................................... 49
Zone Monitor Browser ................................................... 49
Add User Codes Browser................................................ 50
Change User Codes Browser ........................................ 50
Delete User Codes Browser ............................................ 51
Add User Proles Browser ............................................ 51
Change User Proles Browser ........................................ 52
Delete User Proles Browser .......................................... 52
Output Groups Browser ................................................. 53
Outputs On/Off Browser ................................................ 53
Appendix C ..............................................................54
User Disarm and Entry .................................................. 54
Entering User Names..................................................... 54
Easy Entry™ User’s Guide .............................................. 55
DOOR STRIKE........................................................... 55
ARMING AND DISARMING AN AREA SYSTEM .............. 55
DISARMING WITH ENTRY DELAY ............................... 55
Using the Access Reader for User Menu Access ........... 55
Frequently Asked Questions ........................................... 56
Common Keypad Displays .............................................. 57
Index .......................................................................58

iv XR500 User’s Guide XR500 User’s Guide 1Introduction
Introduction
A Note About False Alarms
One of the most important concerns facing the security industry
today is false alarms. The accidental dispatching of police and
re agencies places others in jeopardy by limiting the response
capability of those emergency service units.
As part of our commitment to reducing false alarms, we would
like to encourage you to read this guide thoroughly. All the
information contained here can help you quickly, and comfortably,
learn the Security Command™ system operation. If you have any
additional questions, or feel that you need more training, please
do not hesitate to contact your alarm dealer.
Note: There may be a 30-second alarm communication delay
pre-programmed at installation to allow disarming if a false alarm
occurs. This delay is optional and can be removed or increased to
45 seconds by your alarm dealer.
Test Your System Weekly
It is recommended that you test the burglary portion of your
system at least once each week. Testing should involve an active
test of all doors, windows, and motion detectors connected to
your system. If your system also has re protection, call the
service department to nd out how this portion of your system
should be tested.
Refer to the System Test section of this guide for instructions on
testing the burglary portion of your system and refer to the Fire
Drill section for instructions on testing your system re bells.
About Your Security System
The Security Command™ system has been designed with your
safety and comfort in mind. It uses the latest in computer based
technology to create the most advanced, user friendly security,
re, and access control system available.
The Security Command™ system combines ease of use with a
simple to understand Security Command™ keypad to offer the full
range of features requested by today’s security system owners.
Use the Security Command™ system to turn portions of your
protection on or off by pressing a few keys, or have the system
turn on or off automatically by entering a simple schedule. You
can add, delete, and change personal user codes at any time or
check the status of protection devices in the system.
Parts of the System
There are two main parts to the Security Command™ system, the
Security Command™ keypad and the keypad User Menu.
LCD Keypad
This is the device we have placed at certain locations throughout
the premises that allow you to turn the system protection on and
off using your personal user code.
Keypad User Menu
The keypad provides a simple User Menu containing all of the
functions you need to fully operate your system such as changing
the time of day or a personal user code.

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XR500 User’s Guide 3Introduction
Emergency Evacuation Plans
The National Fire Protection Association recommends that you
establish an emergency evacuation plan to safeguard lives in the
event of a re or other emergency.
Draw a floor plan of your home or business
On a clean sheet of paper, draw the walls, windows, doors, and
stairs. Also draw any obstacles that a person may encounter while
exiting the building such as large furniture or appliances.
Develop escape routes
Determine at least two routes the occupants in each room can
take to safely escape. One route can be the most obvious such
as the door. Another can be through a window that can be easily
opened. If the window is high off the ground, an escape ladder
should be provided.
Draw arrows on the oor plan to show escape routes from each
room.
Decide where to meet
Prearrange a meeting place outside and away from where
emergency personnel are likely to be working. A neighbor’s house
or across the street in front of the house are good locations. Always
perform a head count to make sure all occupants safely exited.
NEVER ENTER A BURNING BUILDING. If the head count shows one
or more persons missing, give this information immediately to the
authorities. Never enter a building to look for someone.
Practice your escape plans
Devising an escape plan is only the beginning. For the plan to be
effective everyone should practice escape routes from each room.
Early detection
The best way to survive a re or other emergency is to get out
early. The installation of a re alarm system, with smoke and
carbon monoxide detectors in each room, can greatly decrease
your risk of loss or injury.
Second Floor
Building Front Building Back
First Floor
Fire Escape
Window Ladder

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XR500 User’s Guide 3Introduction
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Security Command™ Keypad
32-Character Display
Armed LED
Power LED
Data Entry Digit keys
COMMAND Key
Back Arrow Key
Select Keys
1 2 3 4
9 0 CMD
5 6 7 8
ABC PRINTING
F R I 2 : 5 1 AM
Thinline™/Aqualite™ Keypad
DMP Keypads
Your system may have one or more easy to use LCD 32-character
keypads that allow you to properly operate the system.
• Security Command™ Keypads
• Thinline™ or Aqualite™ Keypads
• Clear Touch™ Keypads
Security Command™, Thinline™, Aqualite™ Keypads
The Select keys
There are four keys under the display called the Select keys.
These keys are one of the features that make your system so easy
to operate. They allow you to make selections by pressing the
Select key under a choice shown in the display.
Note: For the purposes of this guide, when instructed to press
the rst Select key, press the far left Select key; the second
Select key is the second from the left; third Select key is second
from the right; and the fourth Select key is the far right key.
POWER LED
This LED indicates the panel Power status. It is recommended
you contact the service department when the Power LED is off or
blinks.
LED Operation AC Battery
ON (Steady) OK OK
OFF Trouble N/A
BLINKS OK OK
ARMED LED
This LED is ON steady anytime a burglary protection area is armed
and is OFF when ALL areas are disarmed.

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XR500 User’s Guide 5Introduction
Note: For the purposes of this guide when using Clear Touch™
Keypads, when instructed to press the rst Select area, touch
Select Area 1; the second Select area touch Select Area 2; third
Select area touch Select Area 3; and the fourth Select area
touch Select Area 4.
AC Power/Armed LED
The LED indicates the Power and Armed status of the panel.
Depending on the operation, the LED displays in Red or Blue as
listed in the table.
Color and Activity LED Operation
Blue Steady Panel Disarmed, AC Power OK, Battery OK
Blue Blinking Panel Disarmed, AC Power OK, Battery Trouble
No Light Panel Disarmed, AC Power Fault, Battery OK
Red Steady Panel Armed, AC Power OK, Battery OK
Red/Blue Alternate Panel Armed, AC Power OK, Battery Trouble
Red Blinking Panel Armed, AC Power Fault, Battery OK
Common Keys on All Keypads
Data Entry Digit keys
These keys allow you to enter your user code when arming or
disarming or enter other information into the system.
COMMAND (CMD) key
The COMMAND key allows you to advance through the keypad
displays, User Menu, or complete a data entry function.
Back Arrow (<—) key
The Back Arrow (<—) key is used to go back through the keypad
displays while operating your system. You can press the Back
Arrow key to back up through the list of functions in the User Menu
or to erase the last character you entered.
Clear Touch™ Keypads
AC Power/Armed LED
Three Panic Icons
32-Character
Display with
Four Touch
Select Areas
Data Entry
Digit Keys
COMMAND KeyBack Arrow Key
Logo
Icon
I
FRI
:
2
51
A
AM
Clear Touch™ Keypad
Clear Touch™ Select Areas — There are four Select Areas
in the display. These Select Areas are one of the features that
make your system so easy to operate. They allow you to make
selections by touching the area to choose the item in the display.
32-Character Display
Select Area 1
Select Area 2 Select Area 3
Select Area 4
Touch Select Areas

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XR500 User’s Guide 5Introduction
Panic Functions
Your keypad may be set up to send a Panic, Emergency, or Fire
report to the central station. This function is optional. If this
option is programmed for your keypad, icons display below the top
row Select keys/areas.
Security Command™, Thinline™, Aqualite™ Keypads
Press and hold the two Select keys adjacent to the desired icon for
2 seconds, until a beep from the keypad is heard.
Top Row Select Keys
Police Emergency Fire
!
Security Command™ Keypad Panic Keys
Top Row Select Keys
Police Emergency Fire
Thinline™/Aqualite™ Keypad Panic Keys
Clear Touch™ Keypads
Touch the icon for 2 seconds until a beep is heard.
Police Emergency Fire
Touch Select Areas
Clear Touch™ Keypad Panic Icons
Security Command™, Thinline™, Aqualite™ Keypads
7/0 Panic Function
Security Command™, Thinline™, and Aqualite™ Keypads may also be
programmed at installation to allow the user to initiate an optional
Panic alarm by simultaneously pressing and holding the 7 and 0
(zero) keys. When the 7 and 0 keys are pressed for a short time,
the keypad sends a Panic alarm report to the central station.
Note: The 7/0 Panic Function is not available on Clear Touch™
keypads.

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XR500 User’s Guide 7Introduction
Using the Keypad
Multi-lingual Display Option
Your system may be programmed to display the User Menu and
Status Display text in multiple languages. When the COMMAND
key is pressed, the option to choose the language displays. Select
the language you want to use. The language chosen continues to
display at this keypad until another language is chosen.
Keypad Displays Current Programming
Most User Menu options displayed at the keypad show the currently
selected option in the panel memory. These options are either
shown as a number, a blank, or a NO or YES. To change a number
press any top row Select key/area. The current option is replaced
with a dash. Press the number(s) on the keypad you want to enter
as the new number for that option.
It is not necessary to enter numbers with leading zeros. The panel
automatically right justies when you press the COMMAND key. To
change an option that requires a NO or YES response, press the top
row Select key/area for the response not selected. For example,
if the current option is YES and you want to change it to NO, press
the third Select key/area. The display changes to NO. Press the
COMMAND key to go to the next option.
Multiple Displays
For many User Menu options, such as User Proles and Access
Areas, there are several displays containing lists. For example,
when using Access Areas, areas 1 through 32 display on four
separate displays. First, areas 1 through 8 display. Press the
COMMAND key to display areas 9 through 16. Press the COMMAND
key again to display areas 17 through 25. Press the COMMAND key
one more time to display areas 26 through 32.
Note: If areas are not pre-programmed at installation to display at
this keypad, they cannot be viewed.
Asterisks in Area Armed Displays
Asterisks display next to a programming option that is already
selected. As shown in the example, options that are selected to
display the current programming selection have an asterisk next
to the number. Those that are not selected simply display the
number. In the Devices example, keypads 3, 8, 9, and 15 are not
selected. In the Areas example, areas 3, 8, 9, 15, 19, 23, 25, and
31 are not selected. In both examples the numbers with asterisks
are selected.
*1 *2 3 *4
*5 *6 *7 8 *13 *14 15 *16
9 *10 *11 *12
Devices
*29 *30 31 *32
*13 *14 15 *16
9 *10 *11 *12 25 *26 *27 *28
*1 *2 3 *4
*5 *6 *7 8 *21 *22 23 *24
*17 *18 19 *20
Areas
To select or deselect a number, simply enter the number using the
digit keys on the keypad. This same scheme is used when viewing
the panel armed status and other programming and operational
functions. Remember to press the COMMAND key to display the
rest of the device or area numbers.

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XR500 User’s Guide 7Introduction
User Options
The User Options allow you to make adjustments to your keypad to
best t your environment and needs.
On Security Command™, Thinline™, or Aqualite™ keypads to
access the User Options portion of the keypad, press and hold
the Back Arrow and COMMAND keys for two seconds. The keypad
display changes to SET BRIGHTNESS. Press the COMMAND key to
display the next option or the Back Arrow key to exit.
On Clear Touch™ keypads to access User Options, touch and hold
the center of the logo icon for two seconds. The display changes
to SET BRIGHTNESS. Touch the COMMAND (CMD) key to display the
next option or touch the Back Arrow (<—) to exit the User Options
function.
Backlighting Brightness
At the SET BRIGHTNESS display, use the left Select key/area to
lower the keypad brightness. Use the right Select key/area to
increase the brightness.
Note: If the brightness level is lowered, it temporarily reverts
back to maximum intensity whenever a key is pressed.
On Security Command™, Thinline™, or Aqualite™ keypads this
sets the LCD display, AC LED, and the Green keyboard backlighting
brightness level.
On Clear Touch™ keypads the user selected brightness may
be set to off which allows the glass graphic display to turn off
(clear glass). Simply touch the glass anywhere and the backlight
illuminates for data entry. When the speaker is sounding, the
backlight illuminates at one-half (1/2) brightness.
Internal Speaker Tone
Set the tone of the keypad internal speaker. At the SET TONE
display, use the top left Select key/area to make the tone lower.
Use the right Select key/area to make the tone higher.
Volume level
Set the volume level of the keypad internal speaker for key
presses. During alarm, trouble, and prewarn conditions, the
volume is always at maximum level. At SET VOLUME LEVEL, use
the left Select key/area to lower the keypad volume. Use the
right Select key/area to raise the volume.
Model Number
The keypad model number, rmware version, and date display, but
cannot be changed.
Keypad Address
The current address assigned to the keypad displays, but cannot
be changed. Press the Back Arrow key to exit the User Options
function.

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XR500 User’s Guide 9Introduction
Special Security Command™ Displays
As you use your system, you occasionally see a keypad display
that asks you to enter a code or that describes a condition on the
system. Below are some examples of the keypad displays:
ALARM
A 24-hour zone (for example re or panic) or an armed burglary
zone has been tripped. Your system may sound bells or sirens.
ALARM NOT SENT
The alarm signal was aborted and was not sent to the central
station because a user code was entered to disarm the system
before the alarm signal was sent to the central station. Also,
your system may be pre-programmed at installation to send an
Abort signal to the Central Station that an alarm occurred but was
not sent because the user entered a code before the delay time
expired. Refer to the Introduction section of this guide.
ALARM CANCELLED
An Alarm signal just sent to the central station was cancelled
because a user code was entered after the alarm was sent. Also,
an Alarm Cancel signal is sent to the Central Station.
TROUBLE
There is a problem with a protection device or system component.
This display is accompanied by a description of the problem.
ENTER CODE
The system requires you to enter your user code. User codes can
be required for turning your system on (arming), turning your
system off (disarming), and many other functions.
As you enter your user code, the keypad display shows an asterisk
(*) in place of each digit pressed. This keeps others from seeing
your user code on the display as it is entered.
Special Security Command™ Tones
Your keypad also contains a small speaker that alerts you about
events as they occur on your system. For burglary alarms, as soon
as the rst digit key is pressed to enter a user code, the tone
stops. If no other keys are pressed for ve seconds or an invalid
code is entered, the tone turns on again.
Fire Alarm tone: An intermittent sweeping siren that sounds until
the re alarm is silenced. From LCD keypads only.
Burglary Alarm tone: A constant siren tone that continues until
the alarm is silenced. From LCD keypads only.
Key press tone: A short beep each time you press a key on the
keypad and it is acknowledged by the system.
Prewarn tone: A continuous pulsed tone that sounds when you
open an entry delay door on a system that is armed (turned
on) reminding you to disarm the burglary protection. The tone
silences as soon as the rst user code digit key is pressed.
Exit tone: A continuous pulsing tone that sounds during the exit
countdown just after arming to remind you to exit the premise. At
ten seconds prior to the end of the countdown, the rate of pulsing
increases.
Monitor tone: A pulsed tone for one second, one pulse only that
sounds whenever a door or window is opened while you are using
the zone monitor function from the User Menu. LCD keypads sound
a doorbell chime. See Zone Monitor.
Trouble tone: A steady tone indicating a trouble condition on your
system. Press a Select key/area to silence.
What to do when the trouble tone sounds
You can silence the trouble tone by pressing any key.
This only silences the keypad and does not correct the
condition that originally caused the trouble.

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XR500 User’s Guide 9Introduction
TRY AGAIN or INVALID CODE
The user code you have entered is not recognized by the system.
Check the user code and try again.
INVALID PROFILE
All user codes have a prole that allow the user to only access
certain functions. When users attempt functions outside their
authority, the INVALID PROFILE message displays.
INVALID AREA
A user has attempted a door access for an area they are not
assigned.
INVALID TIME
A user code assigned to a specic schedule is entered outside of
the valid schedule. See Schedules and User Codes.
ARMED AREA
A user has attempted a door access to an armed area to which they
do not have arming and disarming authority.
FAILED TO EXIT (ANTI-PASSBACK)
Anti-passback requires users to properly exit (egress) an area they
have previously accessed. If they fail to exit through the proper
card reader location, they are not granted access on their next
attempt. A Failed to Exit message appears when a user assigned
the anti-passback option attempts to re-enter an area which they
did not exit properly. The user must exit the area through the
proper door. If not possible, your system administrator should
select the Forgive option in the User Codes menu option.
SYSTEM TROUBLE or SERVICE REQUIRED
There is a problem with one or more of the components in your
system. Contact our service department as soon as possible.
SYSTEM BUSY
The system is performing another task of a higher priority. This
usually only takes a few moments.
TEST IN PROGRESS
The system is currently being tested by an installation or service
technician.
Special Wireless Displays
Your system may use wireless transmitters to send alarm and
trouble information from the protection devices to the panel.
Wireless systems operate the same as hard-wired and also have a
few unique keypad displays.
BACK DOOR - LOBAT - (Low Battery) The battery in a radio
transmitter is low. (BACK DOOR is used as an example only.)
BACK DOOR - MISNG - (Missing) The panel is not receiving the
radio transmitter periodic test report.
WIRELESS - TRBL - (Trouble) Some part of your wireless system is
operating improperly. Test the system to locate the trouble.

10 XR500 User’s Guide Introduction
XR500 User’s Guide 11Introduction
Understanding Security System Terms
Throughout this guide, and in some displays on your keypad, you
may see certain words or phrases that might be unfamiliar. Below
are some terms you may see here and on your keypad display:
Access (Door Access)
Entry/Exit doors that are used to restrict access to the building
or provide door access to authorized users. When a user code is
entered at the keypad by entering a code or presenting a card to
a reader, the system veries authority and unlocks the door for a
short period of time. See Easy Entry User’s Guide in Appendix C.
Areas
An area is made up of burglary zones that can be armed or
disarmed together. One area might consist of the ofce doors and
windows. When you arm the ofce, these zones arm together and
sound an alarm if opened.
Arming
Turns on the burglary protection in one or more areas of the
system. When armed, the system is able to sound alarm bells or
sirens and, if monitored, send alarm reports to a central station
when a burglary zone is tripped.
Fire, panic, and other 24-hour devices are always turned on and do
not need to be armed.
Fault
You may see the keypad display FRONT DOOR —FAULT. This means
that there is a problem with the front door, such as the door being
open when you are arming the system. If you see a —FAULT display,
attempt to correct the problem (in this case shut the door). After
the zone is in a normal state, you may arm the system. You may
also bypass the zone and then arm the system.
Central Station Monitoring
Your system can also be programmed to automatically send
alarm, trouble, and arming and disarming reports to a central
station. Operators at the central station dispatch the appropriate
authorities or contact you with the specic event information.
Disarming
Turns off one or more areas of the system. When disarmed, the
system does NOT sound alarms or send alarm reports to a central
station when a burglary zone faults.
Entry or Exit zone
Almost all systems have one or more doors through which you can
access the premises. These doors are programmed with a delay
time to allow you to enter or exit without setting off the alarm.
When you arm the system, activity on this zone is ignored until
the exit delay time expires. Once that time has expired and the
system is fully armed, opening the door causes the panel to start
the entry delay time. During the entry delay time, you must enter
a valid user code to disarm the system or an alarm occurs.
Browser Feature
Refer to Appendix B at the back of this guide for diagrams showing
you how to use the built-in browsers.

10 XR500 User’s Guide Introduction
XR500 User’s Guide 11Introduction
Status
Status is a feature that automatically displays the armed or
disarmed status of your system on the keypads. Alarm or trouble
conditions on a zone or a system monitor such as AC or battery
trouble can also display. There are two types of status information
available: Armed Status and Status List.
Armed Status
Armed Status is the keypad display of the current armed
condition of areas within your security system. If your
system is set up with areas one to eight, the display shows:
1 2 3 4 5 6 7 8. When you arm areas 1, 3, 5, and 7 the keypad
displays: 1 3 5 7.
If your system is setup with nine or higher areas and the system is
armed, the display reads: ALL SYSTEM ON or SYSTEM ON. Refer to
Checking Armed Areas for information about checking the armed
areas.
Keypads that include an Armed LED, have the Armed LED ON
steady anytime a burglary protection area is armed and OFF when
ALL areas are disarmed.
Status List
The keypad Status List displays any alarm or trouble condition on
a zone, and any trouble condition on an internal system monitor.
The system monitors include the AC power, battery power, panel
box tamper, printer, and phone lines. If more than one alarm or
trouble condition occurs at the same time, the keypad sequences
this information on its display.
If the alarm is from a 24-hour zone or a system monitor, it remains
in the Status List until it restores. If one or more armed burglary
zones trip at the same time, the last one to trip remains in the
Status List. This is to ensure that if a burglary has occurred the
last zone tripped remains displayed even if it has been restored.
View Zone Status
To view disarmed zones that are in fault, press any Select key/area
when the status list displays.
Zone
A zone refers to one or more protected openings (doors or
windows) or protection devices (motion or glassbreak detectors)
grouped together under the same zone name and number.
Often, similar devices in the same general location share the same
zone. For example, the windows on the east side of the premises
can all be grouped together in a zone named E. WINDOWS.
Instant Zone
Interior protection devices and perimeter devices, such as exterior
windows, passive infrared detectors (PIR), and non entry doors,
are typically not programmed with delay times. If these zones are
tripped while the system is armed, an alarm instantly occurs.
24-hour Zone
A 24-hour zone is not turned on or off by arming or disarming your
system. Some examples of 24-hour zones are re zones, panic
zones, and temperature control zones.

12 XR500 User’s Guide Arming and Disarming
XR500 User’s Guide 13Arming and Disarming
System Arming Operation
Area Assignment: Your security system has been set up into
separate areas. The number of areas and their names are listed in
the back of this guide.
Arming or Disarming: You can arm and disarm all areas at one
time or each area individually. You can only arm or disarm areas
authorized for your user code.
Arm all or Selective Arming: After entering your user code, the
system allows you to arm either all of the areas to which you have
access or one or more selected areas. If you choose to arm all
areas, the system begins verifying that all zones in those areas
are in a good condition. If you choose to arm selected areas, the
system prompts you to choose the areas you want to arm.
After making your arming selection, the keypad displays any zones
that are currently bypassed. These zones remain bypassed until
the system is armed and then disarmed. Any 24-hour zones in a
faulted condition also display.
Bypassing Zones: Before arming, the system veries that all doors,
windows, and other protection devices to be armed are in normal
condition. If everything is veried, the system arms. If there is
a problem on one or more burglary zones, the system cannot arm
until the problem is corrected. If the problem is simply an open
door or window, correct the problem and try arming again.
If the problem cannot be corrected, you can force arm or bypass
the zone or wait until the zone can be repaired by a service
technician. A force armed zone is ignored by the system until
it restores to normal. A bypassed zone is ignored by the system
during the entire armed period. A zone remains bypassed until the
system is disarmed.
In some cases, you might see the keypad display FRONT DOOR
— FAULT. The keypad then displays priority zone which is a
zone that cannot be bypassed. The problem on the zone must be
corrected before the system can be armed.
When choosing to bypass a protection device or zone, there may
be a pre-programmed maximum number of zones (up to 8) that
can be bypassed in an area when that area is being armed. This
limit is programmed at installation.
Armed Message: After completing all zone bypasses or correcting
all zone faults, the keypad briey displays ALL SYSTEM ON if all
areas in the system are arming and SYSTEM ON if only selected
areas are arming. The keypad then displays the exit delay time
as it counts down and beeps the exit delay tone at eight-second
intervals until the last 10 seconds when the keypad beeps at
three-second intervals. After exiting the building, if you re-
enter the exit countdown restarts, allowing additional time to
then disarm or again exit the building during the countdown.
This restart can occur only one time. When the exit delay time
expires, all disarmed zones are armed.
If your system uses a keyswitch to arm an area, the exit delay time
does NOT show on the keypad display.
ONE MOMENT . . . Message: If your system is monitored, it may
be programmed to wait for the arming report transmission to the
central station before displaying the armed message. (See Arming
Report below.) This veries your phone lines are working properly.
While the system is waiting for the transmission, the display reads
ONE MOMENT... If the report is received, the keypad displays the
armed message. If the report is not received, the keypad displays
LOCAL ALARM ONLY before displaying the armed message.
Arming and Disarming

12 XR500 User’s Guide Arming and Disarming
XR500 User’s Guide 13Arming and Disarming
Note: Your system may be pre-programmed at installation to:
— send arming or zone bypassing reports to a central station
— arm and/or disarm specic areas at specic keypads.
Arming the System
1. Press the COMMAND key until ARM DISARM is displayed.
2. Select ARM to arm the system.
3. Enter your user code if required. The keypad displays
ALL? NO YES.
4. Select NO to arm only selected areas. Go to step 5. Select
YES to arm all areas authorized for your user code. Go to
step 6.
5. If you selected NO in step 4, the display begins to list each
area to which you have access followed by NO YES.
Example: OFFICE NO YES
5a. Select YES for each area you want to arm.
5b. Select NO for each area you do not want to arm.
6. The system displays any bypassed zones or faulted 24-hour
or Priority zones. A faulted Priority zone cannot be armed.
7. At this point you can force arm or bypass any faulted zones.
A zone that is force armed is restored into the system if it
later returns to normal. A zone that is bypassed remains
bypassed until the system is disarmed. See steps 7a through
7d.
7a. If a problem exists on a zone, the zone name and
problem is shown followed by: OKAY BYPASS STOP.
7b. Select OKAY to force arm the faulted zone.
7c. Select BYPASS to bypass all faulted zones being
displayed.
Note: 24-hour zones cannot be bypassed.
7d. Select STOP to stop the system from arming. Correct
the zone problem(s) and return to step 1.
Your system may be programmed to require a user code
that has authorization to force arm or bypass a faulted
zone. To force arm or bypass a faulted zone, the system
asks you to enter a user code.
8. The display reads SYSTEM ON if at least one area in the
system is armed, and ALL SYSTEM ON if all areas in the
system are armed.
9. The keypad then displays the exit time in seconds and
counts down the remaining time: EXIT : ## (## = seconds
remaining). The exit zones arm when the delay time
expires.
Quick Arming
To quickly arm a desired area, enter the area number followed by
the COMMAND key when the ALL? NO YES option displays.
Checking the Armed Areas
After you have armed the system, you may press any Select key/
area to check the armed areas when ALL SYSTEM ON or SYSTEM ON
displays. The keypad then displays CHK ARMED AREAS: NAME NBR
LIST.
Select NAME to list all of the armed areas by name. Select NBR to
enter the area number you would like to check. Select LIST to list
all of the armed areas by number.

14 XR500 User’s Guide Arming and Disarming
XR500 User’s Guide 15Arming and Disarming
System Disarming Operation
While the system is armed, you can only enter the premises through
an entry/exit delay door without causing an alarm. After opening
the door, the Security Command™ keypad sounds a prewarn tone
to remind you to disarm the system. (See Door Access Disarming
below.) You must disarm the system before the entry delay time
expires or an alarm on the door zone occurs.
During the entry delay time, the keypad displays ENTER CODE: and
the name of the zone causing the entry delay. Enter your code
to disarm the system. Only those areas assigned to your code
disarms.
When you present your card to an outside reader to gain access
and your code has authority to disarm, those areas assigned to
the door which match areas assigned to your code automatically
disarm. Enter code does not display.
Schedules: If you have programmed schedules for your system
and a code is entered outside of a schedule and that code does
not have authorization to disarm outside of schedules, the
keypad displays INVALID TIME. This lets users know that they are
attempting to disarm outside of their authorized time. If your
system is monitored, an Unauthorized Entry report is sent to the
central station.
All or Selective Disarming: After entering your user code, the
system allows you to disarm either all of the areas to which you
have access or just selected areas. If you choose to disarm all
areas, the system automatically disarms them. If you choose to
disarm selected areas, the area names display on the keypad.
Alarm Display: After disarming, the keypad displays any zones
that tripped or any transmission problems that occurred during
the armed period. All burglary zones are then disarmed and any
bypassed zones are automatically reset.
Disarmed Message: The keypad displays ALL SYSTEM OFF after the
system disarms.
Central Station Report: Your system may be pre-programmed at
installation to transmit a system disarming report to the central
station.
Door Access Disarming: Your system may be programmed to allow
area disarming when a card is presented to a door access reader
located outside of the building. Simply present your card to the
reader and after the card code is validated for the appropriate
authority, a door access is granted and your matching areas are
automatically disarmed. See the Easy Entry™ User’s Guide in
Appendix C.