AJAX Hub Hybrid User manual

Hub Hybrid User Manual
Updated June 3, 2022
Hub Hybrid is a hybrid control panel of the Ajax security system. Compatible
with wired and wireless Ajax devices. Controls the operation of connected
devices, interacts with the user and the security company. Intended for indoor
installation.
Hub Hybrid needs Internet access to connect to the Ajax Cloud service.
Available communication channels: Ethernet and two SIM cards. The hub is
available in two versions: with 2G and 2G/3G/4G (LTE) modem.
Functional elements
Casing elements
Buy Hub Hybrid

Board elements
1. Screws that secure the casing lid. Unscrew with a bundled hexagon key (Ø 4
mm).
2. A part with mounts for a backup battery.
Battery not included.
3. QR code and ID (serial number) of the control panel.
4. Perforated part of the casing. Necessary for tamper triggering in case of any
attempt to detach the device from the surface. Do not break it off.
5. Perforated parts of the casing for the output of wires of the connected
detectors and devices.
. Cable fasteners.

Bus terminals
1. LED status indicator of the hub and connected communication channels.
2. LED status indicator of detectors connected to the hub bus.
3. Slot for micro SIM 1.
4. Slot for micro SIM 2.
5. Tamper button. Detects when the casing lid of Hub Hybrid (2G) / (4G) is
removed.
. QR code and ID (serial number) of the device.
7. Power cable connector.
. Ethernet cable connector.
9. Power button.
10. Terminals for connecting a 12 V backup battery.
11. Bus terminals for connecting wired devices.
12. Battery error indicator. Lights up in case of polarity reversal when
connecting the battery (when the battery “-” is connected to the terminal “+”
and vice versa).

Hub Hybrid (2G) / (4G) has 8 buses. Numbers from 1 to 8 are indicated on the
control panel board.
Bus terminals:
Observe the polarity and the order of connecting the wires when installing Fibra devices.
Operating principle
Hub Hybrid is a hybrid control panel of the Ajax security system. It controls the
operation of the entire system and connected devices.
1. 24 V — bus supply positive terminal.
2. A — first signal terminal.
3. B — second signal terminal.
4. GND — bus power ground terminal.

You can connect up to 100 wired and wireless Ajax devices to Hub Hybrid.
Connected devices protect against intrusion, fire, and flooding, and also allow
you to control electrical appliances according to scenarios or manually — in a
mobile app or by pressing the Button.
To monitor the operation of all security system devices, the hub communicates
with the connected devices using three :
1. Jeweller is a radio protocol for transmitting events and alarms from Ajax
wireless devices. The communication range is up to 2,000 m without obstacles:
walls, doors, or inter-floor constructions.
2. Wings is a radio protocol for transmitting photos from MotionCam and
MotionCam Outdoor detectors. The communication range is up to 1,700 m
without obstacles: walls, doors, or inter-floor constructions.
3. Fibra is a wired protocol for transmitting events and alarms from Ajax bus
devices. The communication range is up to 2,000 m when connected via twisted
pair U/UTP cat.5.
If a detector is triggered, the system raises an alarm in less than a second,
regardless of the communication protocol. In case of an alarm, the hub
activates the sirens, starts the scenarios, and notifies the security company’s
monitoring station and all users.
Anti-sabotage protection
Hub Hybrid has 3 communication channels for connecting to the Ajax Cloud
server: Ethernet and two SIM cards. This allows you to connect the device to
three different communication providers at the same time. If one of the
communication channels is unavailable, the hub will automatically switch to
encrypted protocols
Learn more about Jeweller
Learn more about Wings
Learn more about Fibra

another one and inform the control panel of the security company and
system users.
When a jamming attempt is detected, the system switches to an idle radio
frequency and sends notifications to the control panel of the security
company and to system users.
The hub regularly checks the quality of communication with all connected
devices. If any device loses connection with the control panel, upon expiry
of the time specified by the administrator, all system users (depending on
the settings), as well as the monitoring station of the security company, will
receive a notification about the incident.
No one can turn off the hub unnoticed, even when the facility is disarmed. If
an intruder tries to open the hub casing, the tamper button will trigger
immediately. The alarm notification will be sent to the security company and
to system users.
The hub rechecks Ajax Cloud connection at regular intervals. The ping
period is specified in the hub settings. If a minimum ping period is set, the
server may notify the users and the security company in as little as 60
seconds after the connection is lost.
What is security system jamming
Learn more
What is a tamper
Learn more

The 7 A∙h backup battery can be connected to the hub, which can provide a
system of 30 detectors with backup power for 60 hours.
Use 12 V⎓ batteries with a capacity of 4 or 7 A∙h. There are special mounts
for batteries in the control panel casing.
You can use batteries of a different capacity, which suit the hub size and
feature the full charging time of no more than 30 hours. The maximum
battery charging current from the Hub Hybrid is 500 mA. The maximum
dimensions of the battery to be installed in the casing are 151 × 65 × 94 mm,
and the weight is 5 kg.
OS Malevich
Hub Hybrid is run by the real-time operating system OS Malevich. It is protected
from viruses and cyber-attacks.
OS Malevich brings new features and functionality to the Ajax security system
through over-the-air updates. The update does not require the involvement of an
installation engineer or user.
The update takes up to 2 minutes with the security system disarmed and the
external power supply and backup battery connected.
Indication
How OS Malevich updates

Depending on the state of communication between the control panel and the
Ajax Cloud server, the Hub Hybrid LED indicator lights up in three colours: white,
red, or green.
The LED indicator is not visible when the casing lid is closed. It is used during
the Hub Hybrid connection and setup phase. Later on, the state of the device
can be monitored in the Ajax app.
Indication Event Note
Lights up white.
At least two communication
channels are connected:
Ethernet and one or two SIM
cards.
When operating on a backup
battery only, the indicator will
blink every 10 seconds.
Lights up green.
One communication channel
is connected: Ethernet or
one/two SIM cards. When operating on a backup
battery only, the indicator will
blink every 10 seconds.
Lights up red.
The hub has no connection to
the Internet or the Ajax Cloud
service.
When operating on a backup
battery only, the indicator will
blink every 10 seconds.
The external power supply is
disconnected
(if there is a connected backup
battery).
Lights up continuously for 3
minutes, then blinks every 10
seconds.
The colour of the indication
depends on the number of
connected communication
channels.
If you see an indication while using the system that is not listed in this user manual,
please contact the .
Ajax account
To set up the system, install the and create an account if
you don’t have one. Don’t create a new account for each hub since one account
can manage multiple security systems. Where necessary, you can configure
separate access rights for each hub.
Learn more
Ajaxsupportservice
PRO version of the app

User settings, systems, and parameters of connected devices are stored in the
hub. Changing the hub administrator, adding or removing users does not reset
the settings of devices connected to the hub.
Hub Hybrid can only be added and configured in Ajax PRO apps.
Connecting the hub to Ajax Cloud
Hub Hybrid needs Internet access to connect to the Ajax Cloud server.
Connection is needed for the operation of Ajax apps, remote setup and
management of the system, and for sending push notifications to users.
Hub Hybrid is connected to the Internet via Ethernet and two SIM cards.
Connect all communication channels to achieve greater reliability and
availability of the system.
To connect the hub to Ajax Cloud:
How to register a PRO
1. Unscrew the screws securing the casing, if installed. Unscrew with a Ø 4
mm hexagon key. This hexagon key is included in the control panel set.
2. Remove the casing lid of the hub.

3. Connect the power and Ethernet cables to the appropriate connectors:
1 — Ethernet cable connector.
2 — power cable connector.
4. Install SIM cards:

If Ethernet connection fails
If the Ethernet connection is not established, disable proxy and MAC address
filtration and activate DHCP in the router settings. The hub will automatically
receive an IP address. After that, you can assign a static IP address to the hub in
the Ajax app.
If SIM connection fails
To connect to the cellular network, you need to install a micro-SIM card with a
PIN code request disabled and a sufficient amount of funds on the account to
pay for services as per the operator’s tariff. To disable the PIN code request,
insert the SIM card into the phone.
1 — first micro-SIM slot.
2 — second micro-SIM slot.
5. Connect a 12 V⎓ backup battery with a capacity of 4 or 7 A∙h. The hub
casing is designed for use with this type of battery.
. Hold down the power button of the hub. As soon as the hub is on, the bus
LEDs on the hub board will light up.
7. Wait until the control panel is connected to the Internet. The green or white
colour of the LED indicates that the hub is ready for operation.

If the hub fails to connect to the cellular network, use Ethernet to configure the
network parameters: roaming, APN access point, user name, and password. To
find out these parameters, contact the support service of your mobile operator.
Adding a hub to the PRO version of the app
Hub Hybrid can only be added and configured in Ajax PRO apps.
After adding a hub to your account, you become the administrator of the device.
Administrators can invite other users to the system and determine their rights.
You can connect up to 50 users to Hub Hybrid.
Each PRO account connected to the hub, as well as the security company profile
is considered a user of the system.
Changing or removing the administrator from the list of hub users does not
reset the settings of the system or connected devices.
To add a hub to the :
How to set or change APN settings in the hub
User rights in the Ajax security system
PRO version of the app
1. Connect external power, backup battery, Ethernet, and/or SIM cards to the
hub.
2. Turn on the hub and wait until the connection status LED indicator lights up
green or white.
3. Open the PRO version of the app. Allow the app to access the requested
features. This will allow you to fully use the capabilities of the Ajax apps and
not to miss notifications about alarms or events.
4. Click Add Hub.
5. Choose a suitable method: manually or using a step-by-step guidance. If you
are setting the system up for the first time, use step-by-step guidance.

If you have selected manual adding.
If you chose a step-by-step guidance.
Follow the instructions in the app. Upon completion, the hub and connected
devices will be displayed in the Devices menu of the PRO version of the app.
Fault counter
If a hub fault is detected (e.g., no external power supply is available), a fault’s
counter is displayed on the device icon in the Ajax app.
All faults can be viewed in the hub states. Fields with faults will be highlighted in
red.
Hub icons
Icons display some of the Hub Hybrid statuses. You can view them in the Ajax
app, in the Devices tab.
Icon Meaning
Hub operates in the 2G network.
Hub operates in the 3G network.
Available for Hub Hybrid (4G) only.
The hub operates in the 4G (LTE) network.
Available for Hub Hybrid (4G) only.
No SIM cards. Insert at least one SIM card.
The SIM card is faulty or has a PIN code set up. Check SIM card operation in the
1. Assign the hub name.
2. Scan the hub QR code or enter the ID manually.
3. Wait until the hub is added. After binding, the hub will be displayed in the
Devices menu of the PRO version of the app.

phone and disable the PIN code request.
Hub Hybrid battery charge level. Displayed in 1% increments.
Hub Hybrid malfunction detected. Open hub states for details.
The hub is directly connected to the monitoring station of the security company.
The icon is not displayed if direct connection is not available or not configured.
The hub is not directly connected to the central monitoring station of the security
company. The icon is not displayed if direct connection is not available or not
configured.
Hub states
States can be found in the :
Parameter Meaning
Malfunction
Click the button to open the list of Hub
Hybrid malfunctions.
The field appears only if a malfunction is
detected.
Cellular signal strength
The signal strength of the active SIM mobile
network.
Install the hub in places where the cellular
communication level reaches 2-3 bars.
If the hub is installed in a place with weak or
unstable signal strength, it will not be able to
call or send an SMS about an event or alarm.
Connection The status of connection between the hub and
Learn more
Learn more
Ajax app
1. Go to the Devices tab.
2. Select Hub Hybrid from the list.

Ajax Cloud:
If Hub Hybrid is not connected to the server, the
icons of the hub and all connected devices
become semi-transparent in the list of devices.
Battery charge
Hub backup battery charge level. Displayed in
1% increments.
At a charge level of 20% and below, the hub will
report low battery charge.
Lid
The status of tampers that respond to
demounting or opening of the control panel
casing:
External power
External power supply connection status:
Average noise (dBm) Average noise in the radio channel. Measured in
the place where the hub is installed.
The first two values show the level at Jeweller
frequencies, and the third — at Wings
frequencies.
Online — the hub is connected to Ajax
Cloud.
Offline — the hub is not connected to Ajax
Cloud. Check the hub Internet connection.
Learn more
Closed — the hub lid is closed. Normal state
of the hub casing.
Open — the casing of the hub is open or the
integrity of the casing is otherwise
compromised. Check the state of the
control panel casing.
Learn more
Connected — the hub is connected to an
external power supply.
Disconnected — no external power supply.
Check the connection of the Hub Hybrid to
the external power supply.

The acceptable value is –80 dBm or lower. For
example, –95 dBm is considered acceptable
and –70 dBm is invalid.
Cellular data
Mobile Internet connection status of the hub:
If the cellular signal strength reaches 1–3 bars,
and the hub has enough funds and/or has
bonus SMS/calls, it will be able to call and send
SMS, even if this field displays the Not
connected status.
Active
Displays active SIM card:
SIM card 1
The number of the SIM card installed in the first
slot.
To copy the number, click on it.
If the phone number is displayed as an
Unknown number, the operator has not written it
to the memory of the SIM card.
SIM card 2 The number of the SIM card installed in the
second slot.
To copy the number, click on it.
If the phone number is displayed as an
Unknown number, the operator has not written it
to the memory of the SIM card.
What is security system jamming
Connected — the hub is connected to Ajax
Cloud via mobile Internet.
Not connected — the hub is not connected
to Ajax Cloud via mobile Internet. Check the
Hub Hybrid connection to the Internet via
the mobile network.
Disabled — the option is disabled in the hub
settings.
SIM card 1 — the hub works with a SIM card
installed in the first slot.
SIM card 2 — the hub works with a SIM card
installed in the second slot.

Ethernet
Internet connection status of the hub via
Ethernet:
Monitoring Station
The status of direct connection of the hub to
the central monitoring station of the security
company:
If this field is displayed, the security company
uses direct connection to receive events and
security system alarms.
Hub model
Hub model name: Hub Hybrid (2G) or Hub
Hybrid (4G).
Hardware version Hub Hybrid hardware version. Not updated.
Firmware
Hub Hybrid firmware version. Updates remotely.
ID Identifier (first 8 digits of the serial number) of
the Hub Hybrid.
The identifier is located on the device box and
on the board under the QR code.
Connected — the hub is connected to Ajax
Cloud via Ethernet. Normal state.
Not connected — the hub is not connected
to Ajax Cloud via Ethernet. Check the Hub
Hybrid connection to the Internet via the
wired Internet.
Disabled — the option is disabled in the hub
settings.
Connected — the hub is directly connected
to the central monitoring station of the
security company.
Not connected — the hub is not directly
connected to the central monitoring station
of the security company.
Learn more
Differences between Ajax hubs
Learn more

Selecting the installation site
Hub Hybrid casing can be fixed on a vertical surface using bundled fasteners.
All the holes necessary for fixing the hub have already been made.
It is advisable to choose an installation site where the hub is hidden from prying
eyes — for example, in the pantry. This will help reduce the likelihood of
sabotage or security system jamming. Note that the device is intended for
indoor installation only.
Choose a site where the hub can be connected via all possible communication
channels: Ethernet and two SIM cards. The cellular signal strength at the
installation site should be stable and should reach 2-3 bars. We do not
guarantee correct operation of the device with a low cellular signal strength.
When choosing an installation site, take into account the distance between the
hub and wireless devices and the presence of obstacles between them
hindering the radio signal passage: walls, intermediate floors, or large-size
objects located in the room.
To roughly calculate the signal strength at the place of installation of wireless
devices, use our .Use Fibra
communication range calculator to calculate the wired connection range.
Run the Jeweller, Wings, and Fibra signal strength tests. The stable signal
strength of 2-3 bars with all connected devices should be provided at the
chosen installation site. With a signal strength of 1 or 0 bars, we do not
guarantee stable operation of the security system.
If the system has devices with signal strength of 1 or 0 bars, consider relocating
the hub or device. If this is not possible or the device still has low or unstable
signal strength after being moved, use .
Installation of the control panel
During installation and operation of the Ajax security system, adhere to the rules and
radio communication range calculator
range extenders

requirements of regulatory legal acts on electrical safety. Do not disassemble the device
while it is energized or use it with a damaged power cable.
Before installation, make sure that you have selected the optimal location for
the device and that it complies with the requirements of this manual.
To install Hub Hybrid:
Do not install the hub
1. Attach the casing to a vertical surface at least in two fixing points using
bundled screws. In order for the hub tamper to respond to a dismantling
attempt, be sure to fix the casing at the point with the perforated section.
2. Place the Hub Hybrid board into the casing on the mounts.
3. Connect the 12 V⎓ backup battery. Do not connect third-party power
supplies. This could result in a failure of the control panel.
Use a 12 V⎓ battery with a capacity of 4 or 7 A∙h. The maximum dimensions of the
battery to be installed in the casing are 151 × 65 × 94 mm, and the weight is 5 kg.
Special mounts are provided for this battery configuration in the hub casing. You
can use batteries of a different capacity if they are suitable in size and the charging
time does not exceed 30 hours. The maximum battery charging current from the
Hub Hybrid is 500 mA.
4. Turn on the hub.
5. Install the lid on the hub casing and fix it with the bundled screws.
. Check the status of the hub casing in the . If the app
shows tamper alarm, check tightness of the Hub Hybrid casing.
PRO version of the app
Outdoors. This could result in a failure of the control panel.

Near the metal objects and mirrors. They can cause attenuation or
shielding of the radio signal. This could result in the loss of connection
between the hub and wireless Ajax devices.
In places with high levels of radio interference. This could result in the loss
of connection between the hub and wireless Ajax devices or false
notifications about .security system jamming
Less than 1 meter away from the router and power cables. This could result
in the loss of connection between the hub and wireless devices.
Less than 1 meter away from Jeweller devices. This could result in the loss
of connection between the hub and these devices.
In places where the hub will have a signal strength of 1 or 0 bars with
connected devices. This could result in the loss of connection between the
hub and these devices.
Inside premises with temperature and humidity beyond the permissible
limits. This could result in a failure of the control panel.
In places with no cellular signal or 1 bar signal strength. We do not
guarantee correct operation of the device with a low cellular signal