Sennheiser Comfort calls User manual

OfficeRunner™
Instruction manual
DECT
Comfort
calls

1
Contents
Contents
Important safety information ................................................................................... 2
The OfficeRunner™ wireless headset system ..................................................... 4
Delivery includes ............................................................................................................. 5
Product overview ............................................................................................................ 6
Base station ................................................................................................................. 6
Headset ......................................................................................................................... 7
Overview of the buttons .............................................................................................. 8
Overview of the LEDs ..................................................................................................... 9
Putting the headset system into operation ..................................................... 10
Putting the base station into operation ....................................................... 10
Putting the headset into operation ................................................................ 16
Testing the headset system in Phone mode and adjusting it .............. 17
Testing the headset system in PC mode and adjusting it ...................... 19
Adjusting advanced settings ............................................................................. 20
Using the headset system ........................................................................................ 22
Charging the headset’s rechargeable battery ............................................ 22
Switching the headset on/off ........................................................................... 23
Establishing a wireless link between headset and base station ......... 23
Putting the headset on and adjusting it ....................................................... 24
Calling via the fixed line phone using the headset ................................... 25
Calling via the PC using the headset ............................................................... 26
Switching between Phone and PC mode ....................................................... 28
Holding a conference call .................................................................................... 28
Adjusting the volume ........................................................................................... 29
Muting the headset’s microphone .................................................................. 30
Using the advanced functions .......................................................................... 30
If you leave the DECT range ............................................................................... 31
Cleaning and maintaining the headset system .............................................. 32
Replacing the ear pad of the headband ........................................................ 33
Replacing the headset’s rechargeable battery ........................................... 34
If a problem occurs ...................................................................................................... 35
Accessories and spare parts .................................................................................... 36
Specifications ................................................................................................................. 37
Manufacturer Declarations ...................................................................................... 39
Index .................................................................................................................................. 41

Important safety information
2
Important safety information
• Please read this instruction manual carefully and completely before
using the product.
• Make the instruction manual easily accessible to all users at all times.
Always include the instruction manual when passing the product on to
third parties.
• Do not use the product in situations which require special attention
(e.g. when performing skilled jobs).
• Always keep the product dry and do not expose it to extreme
temperatures (normal operating temperatures: +5 °C/+41 °F to
+45 °C/+113 °F).
• Use the product with care and store it in a clean, dust-free
environment.
• Switch off the headset after use to conserve battery power.
• Only use the OfficeRunner™ base station for charging OfficeRunner™
headsets fitted with the OfficeRunner™ rechargeable battery. Never try
to charge other rechargeable batteries or non-rechargeable batteries in
the OfficeRunner™ base station.
• Do not short-circuit the contacts of the product. Make sure that no
metal objects (e.g. paper clips, hair pins, earrings) come into contact
with the interfaces and contacts.
• Sennheiser Communications is not liable for damages resulting from
the loss of connection due to a run flat battery, an old battery or
exceeding the DECT transmission range.
• This equipment generates, uses and can radiate radio frequency energy
and, if not used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
•TheOfficeRunner™ headsets contain magnets that generate a
magnetic field which could cause interference with cardiac pacemakers
and implanted defibrillators. Keep the OfficeRunner™ headsets at least
1.2” (3 cm) from cardiac pacemakers or implanted defibrillators!
• Protect your hearing from high volume levels.
• Only use the power supply units supplied by Sennheiser
Communications.
• To reduce the risk of fire or electric shock, do not use the product near
water and do not expose it to rain or moisture.
• Unplug the power supply unit from the wall socket
– to completely disconnect the product from the mains power supply
– during lightning storms or
– when unused for long periods of time.
• Only operate the power supply unit from the type of power source
specified in the chapter “Specifications” (see page 37).
• Ensure that the power supply unit is
– in a safe operating condition and easily accessible,
– properly plugged into the wall socket,
– only operated within the permissible temperature range,
– not covered or exposed to direct sunlight for longer periods of time
in order to prevent heat accumulation (see “Specifications” on
page 37).

3
Important safety information
• Do not operate the product near any heat sources.
• Only use attachments/accessories specified by Sennheiser
Communications (see “Accessories and spare parts” on page 36).
• Keep plastic wrap and plastic bags of the packaging out of reach of
children – danger of suffocation!
Intended use
Intended use of the product includes
• having read this instruction manual, especially the chapter “Important
safety instructions” on page 2,
• using the product within the operating conditions and limitations
described in this instruction manual.
“Improper use” means using the product other than as described in this
instruction manual, or under operating conditions which differ from those
described herein.
Safety instructions for the Lithium-Polymer rechargeable batteries
If abused or misused, rechargeable batteries may leak. In extreme cases,
rechargeable batteries may even present
Please understand that Sennheiser Communications does not accept
liability for damage arising from abuse or misuse.
• a heat hazard,
•afirehazard,
• an explosion hazard,
• a smoke or gas hazard.
Keep away from children. Do not short-circuit.
Do not expose to moisture. Do not heat above +45 °C/
+113 °F, e.g. do not expose to
sunlight or throw into a fire.
Do not mutilate or dismantle. Do not charge the rechargeable
battery if the device is obviously
defective.
Only charge rechargeable
batteries at ambient
temperatures between +5 °C/
+41 °F to +45 °C/+113 °F.
Only charge rechargeable
batteries with an appropriate
Sennheiser Communications
charger.
When not using rechargeable
batteries for extended periods
of time, charge them regularly
(every six months for about one
hour).
Store in a cool and dry place at
room temperature (approx.
20 °C/68 °F).
Return defective devices or devices with defective rechargeable batteries
to your specialist dealer.

The OfficeRunner™ wireless headset system
4
The OfficeRunner™ wireless headset
system
The Sennheiser Communications OfficeRunner™ is a wireless DECT headset
system which is intended for professional office use.
• Can be used with a fixed line phone or PC (VoIP)
• Quick link establishment between headset and base station
• Excellent sound quality in narrowband and wideband mode ensures
optimum speech intelligibility
• Range of up to 180 m in free line of sight and up to 55 m indoors
• Monaural headset with 2 wearing styles:
– earloop or
– headband with ear pad
• Noise cancelling microphone for optimum speech intelligibility without
annoying background noise
• Permits conference calls with up to 4 headsets
• Quick and easy pairing of a new headset
• Long battery operating time:
– up to 12 hours of talk time in narrowband mode
– up to 8 hours of talk time in wideband mode
– up to 4 days of standby time
• Quick and convenient charging of the headset (1 hour)
•HeadSetup software for convenient call control and headset
management via a PC
• Headset can be integrated into existing DECT GAP systems
DECT
The Sennheiser Communications OfficeRunner™ wireless headset system
uses DECT radio technology. Due to a dynamic adjustment of the
transmission power, the DECT technology offers an increased transmission
range, minimized radiation exposure and has a good energy efficiency.
Encrypted radio transmission provides maximum security for wireless
communication.

5
Delivery includes
Delivery includes
1base station
1 headset with built-in rechargeable battery
1 bendable earloop
2earloops(sizeSand L)
1 headband
1 name plate with cheek spacer (pre-installed)
1 name plate
1 power supply unit
1 telephone cable
1 USB cable
1 safety guide (booklet with important safety information)
1 quick guide
1 CD ROM (including, among other things, the HeadSetup software and
adetailed instruction manual as PDF)

Product overview
6
Product overview
Base station

















PC button with LED
Charging contacts
쐋PHONE button with LED
LINK LED
CHARGE STATUS LED
ABC switch
Microphone volume control
Phone socket
Handset socket
ACC socket
DIP switch row 1to 6
DC IN socket
PC socket (USB)
Cover with overview of DIP switch assignment
Power supply unit
DC IN connector
Telephone cable
USB cable

7
Product overview
Headset
1
0
7
A
9
2
4
5
3
E
B
D
C
6
8
Microphone
Name plate with cheek spacer
HEADSET LED
LINK button
AUDIO button
Earloop
Charging contacts
Earloop slot
Battery compartment cover
Earpiece
Name plate
Headband
Charging contacts
Ear pad
Headset holder

Overview of the buttons
8
Overview of the buttons
Base station
Headset


Action Button Functions Page
왘Press the
PHONE button 쐋
Selects the Phone mode 25
Establishes/disconnects
the link between headset
and base station
23
Accepts/ends a call (with
electronic call control/
handset lifter)
25
왘Press the
PC button 
Selects the PC mode 26
Establishes/disconnects
the wireless link between
headset and base station
23
Accepts/ends a call
(depending on the
softphone used)
26
4
5
Action Button Functions Page
왘Press the
LINK button 
Establishes/disconnects
the link between headset
and base station
23
Accepts/ends a call (with
electronic call control/
handset lifter or
depending on the
softphone used)
25/26
왘Press and hold the
LINK button for
5 seconds
Switches the headset
on/off
23
왘Push the
AUDIO button 
upwards/downwards
Increases/reduces the
ring tone volume, the
volume of the acoustic
signals or the audio
volume by 1 step
29
왘Press the
AUDIO button 
Mutes the microphone/
unmutes the microphone
30
왘Press and hold the
LINK button and
the AUDIO button 
for 5 seconds
Setting mode
GAP pairing mode 31
Swaps the assignment of
the AUDIO button 
17
5 s
+
5 s

9
Overview of the LEDs
Overview of the LEDs
Base station
*during charging, each segment gets brighter in 5 steps
Headset




LED of the PC button Meaning
lights up PC mode
flashes Incoming PC call
LED of the PHONE button 쐋Meaning
lights up Phone mode
flashes Incoming telephone call
LINK LED Meaning
lights up blue Active link to the headset
lights up red No link to the headset
flashes red Headset is muted
is off Standby mode
Base station is switched off (not powered)
CHARGE STATUS LED 
LED segment* Battery charge Required charging time
10-25 % approx. 10 min
225-50 % approx. 10 min
350-75 % approx. 20 min
475-100 % approx. 20 min
When the LED segment 1 lights up weakly or flashes, the battery is
almost flat. You have to recharge the battery within the next few
minutes (see page 22).
3
HEADSET LED Meaning
lights up blue Charging mode
flashes blue slowly Active link to base station
flashes red Rechargeable battery is almost flat
is off Standby mode
Headset is switched off
flashes blue/red Setting mode/GAP pairing mode
Pairing of an additional headset to the
base station
total:
approx.
60 min

Putting the headset system into operation
10
Putting the headset system into
operation
Putting the base station into operation
You can use the headset system with your fixed line phone (Phone mode)
and/or your PC (PC mode). The base station controls the wireless
communication between the products.
Removing/attaching the cover
To remove the cover:
왘Remove the cover by inserting a finger into the recess as shown.
To attach the cover and to secure the connected cables:
왘Replace the cover to the rear of the base station (see diagram).
왘Tilt the cover upwards until it locks into place.




11
Putting the headset system into operation
Connecting the base station to the mains power supply
왘Connect the DC IN connector of the power supply unit to the DC IN
socket .
왘Plug the power supply unit into a wall socket.
The LINK LED lights up red. The LED of the last used mode button
(PHONE 쐋or PC ) lights up white.
Connecting the base station to a fixed line phone
If your telephone features a headset socket for connecting the electronic
call control, please use this socket.
To connect the base station to a fixed line phone, choose one of the follow
options:
왘Choose your connection possibility and proceed as described under ,
, or on the following pages.
The base station is ready for operation as soon as it is connected to
the mains power supply.





When using the headset system only in PC mode, the power from
the PC via the USB cable is sufficient to power the base station. For
charging the rechargeable battery within the specified charging
times (see page 22) and for use in Phone mode, the power supply
unit is required.
Possibility Connection
to a fixed line phone without headset socket
to a fixed line phone with headset socket
of an optional mechanical handset lifter
(with connection possibilities and only)
to an optional electronic hook switch control (EHS)
For additional information on the individual settings for the
headset system via the DIP switch row , refer to page 20.
A
B
CA B
D
A
B C D

Putting the headset system into operation
12
왘Disconnect the handset cable from the telephone.
왘Connect the handset cable to the Handset socket .
왘Use the telephone cable to connect the Phone socket to the
handset socket on the telephone.
왘Set the DIP switch #1and #2 to the upper position.
왘Use the telephone cable to connect the Phone socket to the
headset socket on the telephone.
왘Set the DIP switch # 1and # 2 to the upper position.
Connection to a fixed line
phone without headset
socket
A



Connection to a fixed line
phone with headset socket
B



13
Putting the headset system into operation
You can also connect the HSL 10 mechanical handset lifter from Sennheiser
Communications (see “Accessories and spare parts” on page 36):
왘Connect the base station to the fixed line phone as described under
or .
왘Connect the handset lifter to the ACC socket on the base station.
왘Connect the handset lifter to the fixed line phone as described in the
instruction manual of the handset lifter.
If your telephone has a built-in electronic hook switch, supporting either
the DHSG or the MSH standard, you require the corresponding connection
cables. Other hook switch standards require suitable adapter cables which
convert the control signals to the DHSG standard (see “Accessories and
spare parts” on page 36).
If your telephone has a built-in electronic hook switch supporting the DHSG
or the any other hook switch standard (except for the MSH standard):
왘Set the DIP switch # 1to the lower position.
왘Set the DIP switch # 2to the upper position.
Connection of an optional
mechanical handset lifter
(with connection
possibilities and
only)
C
A B
A
B

Connection to an optional
electronic hook switch
control (EHS)
D
OfficeRunner™ DHSG setting
Other standards
Adapter cable
e.g. Cisco, Avaya, Polycom
DHSG standard
DHSG cable
e.g. Siemens, Aastra, Agfeo, etc. OfficeRunner™ DHSG setting

Putting the headset system into operation
14
If your telephone has a built-in electronic hook switch supporting the MSH
standard:
왘Set the DIP switch # 1to the upper position.
왘Set the DIP switch # 2to the lower position.
The necessary connection and adapter cables are available from your
Sennheiser partner. For additional information, please visit our website at
www.senncom.com/headsetselector.
Setting up the base station
왘Place the base station at a minimum distance of 15 to 20 cm from the
fixed line phone.
Connecting the base station to a PC
You can connect the headset system to a PC in order to use it for Internet
telephony (VoIP) with softphones or multimedia applications.
왘Use the USB cable to connect the PC socket to a USB socket of
your PC.
The operating system detects the USB audio device “Sennheiser DECT”
and installs the necessary drivers.
MSH standard
MSH cable
OfficeRunner™ MSH setting
e.g. Alcatel



15
Putting the headset system into operation
Installing the HeadSetup software
The HeadSetup software enables the headset system to communicate with
a wide variety of softphones and allows you to use the call control
functions. Even without the HeadSetup software, the headset system can
still be used as an audio input and output device.
Updates and additional information on the HeadSetup software can be
found on our website at www.senncom.com/headsetup or via the update
function of the software.
To install the HeadSetup software:
왘Run the “HeadSetup USB version X.X.exe” file in the “HeadSetup”
folder on the enclosed CD ROM.
왘Follow the instructions of the install program.
Additional information and application hints can be found in the Help
section of the software:
왘Click the “Help ...” button.
Specifications (version 2.2)
File size approx. 20 MB
Supported operating systems Microsoft Windows 2000
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 7
Supports the call control
functions of the following
softphones
AOL Instant Messenger
Avaya IP Softphone 4.0x - 5.0x - 6.0x
Avaya One-X Communicator
Cisco IP Communicator Version 2.0 - 2.1
IBM Lotus Sametime Connect
Skype

Putting the headset system into operation
16
Putting the headset into operation
The headset can be worn on the right or left ear. To wear the headset, you
can either use an earloop (bendable or non-bendable in size Sor L) or the
headband with ear pad.
Attaching the earloop
왘Select the bendable earloop or a non-bendable earloop (size Sor L).
왘Insert the earloop into the earloop slot .
Attaching the headband
왘If necessary, remove the earloop by carefully pulling it upwards.
왘Replace the name plate with cheek spacer with the name plate .
왘Attach the headset to the headset holder of the headband.
20 min
100%
50%
1 h
Before using the headset for the first time, charge the rechargeable
battery for at least 20 minutes (see page 22).
A
B8
Left Right
6
A
2
E
6

17
Putting the headset system into operation
Labeling the headset
The name plate or allows you to label the headset.
왘Change the lettering of the name plate.
Swapping the assignment of the AUDIO button 
The assignment of the AUDIO button can be swapped depending on
whether you wear the headset on the right or left ear. By default, the
headset is configured for wearing on the right ear. Pushing the AUDIO
button upwards increases the volume, pushing it downwards reduces
the volume (see page 29).
To swap the assignment of the AUDIO button :
왘Simultaneously press and hold the headset’s LINK button and
AUDIO button for 5 seconds.
The HEADSET LED flashes blue/red.
왘Push the AUDIO button in the direction in which you want to
increase the volume until the HEADSET LED goes off.
The headset switches to standby mode.
Testing the headset system in Phone mode and
adjusting it
Testing the telephone connection
When PC mode is selected (the LED of the PC button lights up white):
왘Press the PHONE button 쐋on the base station.
The base station is set to Phone mode and the LED of the PHONE button
쐋lights up white.
2A
The “Nameplate-template.pdf” PDF file included on the CD ROM
allows you to create and print individual name plates.
5 s
Left
Right
5
4
3

Putting the headset system into operation
18
왘Press either the LINK button on the headset or the PHONE
button 쐋on the base station.
A wireless link is established between the headset and the base
station, the LINK LED lights up blue and the HEADSET LED flashes
blue.
왘Lift the handset (if a handset lifter is connected, it automatically lifts
the handset).
The system is correctly connected if you can hear a clear dial tone and
if the other party can hear you at a comfortable level. If the audio
signal/dial tone is disturbed, adjust the audio signal (see next section).
If the other party cannot hear you well, adjust the microphone
sensitivity (see below).
Adjusting the audio signal/dial tone
왘Set the ABC switch to A(default setting), Bor Cso that you can hear a
clear dial tone in the headset.
Adjusting the microphone sensitivity
By default, the microphone volume control is set to between position 4
and position 5. This setting is suitable for most telephones and your voice
gets reproduced at a good volume. To change the volume, adjust the
microphone volume control accordingly.
왘Make a call to someone who will help you find the correct sensitivity
setting for your microphone (see page 25).
왘Turn the microphone volume control so that the other party can hear
at a comfortable level.

4
3


The microphone volume control only adjusts the microphone
sensitivity in Phone mode.

19
Putting the headset system into operation
Testing the headset system in PC mode and adjusting it
Testing the PC connection
When Phone mode is selected (the LED of the PHONE button 쐋lights up
white):
왘Press the PC button on the base station.
The base station is set to PC mode and the LED of the PC button 
lights up white.
왘Press either the LINK button on the headset or the PC button
on the base station.
A wireless link is established between the headset and the base
station, the LINK LED lights up blue and the HEADSET LED flashes
blue.
왘Use your softphone to make a call to someone who will help you adjust
the correct microphone sensitivity for PC mode (see below).
The system is correctly connected if the other party can hear you at a
comfortable level.
Adjusting the microphone sensitivity
왘Depending on the operating system used, adjust the microphone
sensitivity so that the other party can hear you at a comfortable level
(see the instruction manual of your operating system).
Some softphones provide automatic adjustment of the microphone
sensitivity. If possible, activate this function in order to be able to
use the headset microphone to the full.
4
3