Sennheiser EPOS SDW 5000 Series User manual

DECT Wireless Headset System
SDW 10 HS
SDW 30 HS
SDW 60 HS
SDW 3 BS
SDW 5 BS
BTD 800 USB
User Guide
SDW 5000 Series

SDW 5000 series headset system
CONTENTS1
Contents
Package contents...............................................................................................................................................................................................................................2
Base stations with components.......................................................................................................................................................................................................2
Headset with components..................................................................................................................................................................................................................3
Product overview................................................................................................................................................................................................................................4
Overview of the base station ............................................................................................................................................................................................................4
Overview of the headset ......................................................................................................................................................................................................................5
Overview of the BTD 800 USB dongle......................................................................................................................................................................................7
Overview of the LEDs .............................................................................................................................................................................................................................7
Connecting the base station.......................................................................................................................................................................................................9
Connecting the base station to the mains power supply..........................................................................................................................................10
Pairing and charging the headset before rst use.........................................................................................................................................................10
Connecting the base station to a xed line phone – SDW 5 BS only ................................................................................................................11
Connecting the base station to a computer........................................................................................................................................................................13
Connecting the base station to Bluetooth devices – BTD 800 USB only......................................................................................................14
Reconnecting/disconnecting Bluetooth.................................................................................................................................................................................16
Connecting an optional USB headset or speakerphone ...........................................................................................................................................17
Connecting an optional busy light .............................................................................................................................................................................................17
Assembling and wearing the headset SDW 10 HS......................................................................................................................................................18
Using the headset with the headband.....................................................................................................................................................................................18
Using the headset with the ear hook........................................................................................................................................................................................19
Using the headset with the neckband......................................................................................................................................................................................21
Detaching headband, ear hook or neckband.....................................................................................................................................................................23
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS.......................................................................................................................... 24
Labeling the headset ...................................................................................................................................................................................................................25
Conguring the headset system............................................................................................................................................................................................26
Conguring the headset system using EPOS Connect or the DIP switches..............................................................................................26
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only..........................................................................30
Adjusting the transmission volume............................................................................................................................................................................................30
Setting up and using the headset..........................................................................................................................................................................................31
Adjusting the volume.............................................................................................................................................................................................................................31
Muting the headset’s microphone..............................................................................................................................................................................................32
Enabling/disabling voice prompts ..............................................................................................................................................................................................32
Verifying battery life..............................................................................................................................................................................................................................33
If you leave the DECT or Bluetooth range............................................................................................................................................................................33
Making calls using the headset system.............................................................................................................................................................................34
Preparing calls - initial settings ....................................................................................................................................................................................................34
Selecting audio source – xed line phone/ computer/ mobile phone...........................................................................................................34
Making a call...............................................................................................................................................................................................................................................35
Accepting/rejecting a call ...............................................................................................................................................................................................................35
Transferring calls to connected devices................................................................................................................................................................................ 36
Ending a call ...............................................................................................................................................................................................................................................37
Redialing ......................................................................................................................................................................................................................................................37
Putting a single active call on hold............................................................................................................................................................................................37
Managing multiple calls - two calls from two audio sources...................................................................................................................................38
Setting up conference call..............................................................................................................................................................................................................40
Using the dictation mode...........................................................................................................................................................................................................43
Listening to music using the headset.................................................................................................................................................................................44
Using the motion sensor.............................................................................................................................................................................................................45
Charging the headset and storing the headset system..........................................................................................................................................46
Charging the headset......................................................................................................................................................................................................................... 46
Switching the headset system o during extended non-use.................................................................................................................................47
Sharing a workplace......................................................................................................................................................................................................................48
Using the headset with a third party base station (DECT-GAP telephone) ................................................................................................48
Cleaning and maintaining the headset system ............................................................................................................................................................49
Replacing the ear pads...................................................................................................................................................................................................................... 49
Replacing/removing the headset‘s rechargeable battery........................................................................................................................................50
Updating the rmware of the products..................................................................................................................................................................................50
If a problem occurs ........................................................................................................................................................................................................................51
Specications ....................................................................................................................................................................................................................................54

SDW 5000 series headset system
PACKAGE CONTENTS2
Package contents
In the SDW 5000 Series, all headsets and base stations are compatible with each other, allowing you to combine the
products to meet your needs.
i
For safety instructions, consult the Safety Guide.
A list of accessories can be found on the product page at www.eposaudio.com.
Base stations with components
SDW 3 BS SDW 5013 & SDW 5014 bundle
SDW 5 BS SDW 5015 & SDW 5016 bundle
EU/UK/US/AUS
EU/UK/US/AUS
SDW 5016 bundle
+ BTD 800 USB
SDW 5014 bundle
+ BTD 800 USB

SDW 5000 series headset system
PACKAGE CONTENTS3
Headset with components
Headset SDW 10 HS
L
S
M
*
Headband Ear hook and adapter Neckband
pre-mounted
*The wearing style adapter is also needed for assembling the neckband (see page 21).
Headset SDW 30 HS | SDW 60 HS
SDW 30 HS SDW 60 HS

SDW 5000 series headset system
PRODUCT OVERVIEW4
Product overview
Overview of the base station
Overview of the front
USB port
Headset
battery status
LED
Headset charging dock with magnetic holder
Microphone
mute
Computer
Phone
(SDW 5 BS only)
Mobile phone
Multi-function
Touch panel with LED
Overview of the rear sockets
SDW 5 BS SDW 3 BS
BUSY
Busy Light
PC
Computer
(USB)
DC
Power
supply
Phone
Desk phone
Handset
ACC
Handset
Lifter
BUSY
Busy Light
PC
Computer
(USB)
DC
Power
supply

SDW 5000 series headset system
PRODUCT OVERVIEW5
Overview of the bottom
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S1 S2
Microphone volume control
(SDW 5 BS only)
Speaker
ABC switch
(SDW 5 BS only)
DIP switches
Reset button
Overview of the headset
Overview of the headset SDW 10 HS
Microphone
Name plate
Headset LED
Hook button
Mute & Volume
button
Charging contacts
Battery compartment
Speaker
Charging pin*
*Inserted into the holder of the headband or wearing style adapter

SDW 5000 series headset system
PRODUCT OVERVIEW6
Overview of the headset SDW 30 HS
Microphone
Name plate
Headset LED
Hook button
Mute & Volume button
Charging contacts
Battery compartment
Speaker
Mute button
Overview of the headset SDW 60 HS
Microphone
Name plate
Headset LED
Hook button
Mute & Volume button
Charging contacts
Battery compartment
Speaker
Mute button

SDW 5000 series headset system
PRODUCT OVERVIEW7
Overview of the BTD 800 USB dongle
Link LEDUSB plug
Link button
Overview of the LEDs
Overview of the base station LEDs
Base station LED Meaning
o Headset microphone is active
constant Headset microphone is muted
o Corresponding device is not in focus*
constant
Corresponding device is in focus*
*Focus device: the device that initiates an outgoing call when
the headset’s hook button is tapped.
constant
• outgoing call / active call
• Merged calls from two audio sources:
two LEDs light up + / + / + :
ashes fast Incoming call
ashes slow Call on hold
o No external USB or Bluetooth headset connected/ no music
constant • USB headset connected or
• Bluetooth headset connected via dongle
constant No headset connected
ashes • Incoming call - no headset connected
• Connected USB headset is not supported
constant* Music streaming
* The LED is o per default and can be enabled via EPOS Connect.
constant Dictation mode on
segments
1 – 4 are lit Charging status of the headset battery (see page 46)
o • Headset battery at
• no SDW 5000 headset connected

SDW 5000 series headset system
PRODUCT OVERVIEW8
Overview of the headset LED
Headset LED Meaning
2s2s
0.2s 0.2s
3x
3x
3s 3s
• Headset is being charged in the base station
• Headset fully charged in CH 30 charger
2s2s
0.2s 0.2s
3x
3x
3s 3s
Headset is being paired to base station
2s2s
0.2s 0.2s
3x
3x
3s 3s
• Headset switches on
• Headset successfully connected to the base station
2s2s
0.2s 0.2s
3x
3x
3s 3s
Headset switches o
2s2s
0.2s 0.2s
3x
3x
3s 3s
Incoming call
• Outgoing/active call
• Softphone status: BUSY
2s2s
0.2s 0.2s
3x
3x
3s 3s
Music streaming
* The LED is o per default and can be enabled via EPOS Connect.
Headset is fully charged in the base station
Firmware upgrade
Overview of the dongle BTD 800 USB LED
Dongle LED Meaning
1s1s 1s1s
0.5s 0.5s 0.5s 0.5s
mode 1:
mode 2:
Dongle in pairing mode:
searching for Bluetooth devices to pair and connect
• Search mode 1: Mobile phone
• Search mode 2: Bluetooth headset
2s2s
0.2s 0.2s
3x
3x
3s 3s
Pairing successful
2s2s
0.2s 0.2s
3x
3x
3s 3s
Pairing failed
2s2s
0.2s 0.2s
3x
3x
3s 3s
Dongle tries to connect to a Bluetooth device
Dongle and Bluetooth device connected
2s2s
0.2s 0.2s
3x
3x
3s 3s
• Outgoing/active call
• Music streaming in standard quality
2s2s
0.2s 0.2s
3x
3x
3s 3s
Incoming call
2s2s
0.2s 0.2s
3x
3x
3s 3s
Music streaming in high quality
2s2s
0.2s 0.2s
3x
3x
3s 3s
Microphone of the connected Bluetooth device is muted
Overview of the busy light LED UI 10 BL
Busy light LED Meaning
• Presence status softphone: AVAILABLE
• No active call
• Music streaming
• Presence status softphone: AWAY/ be right back
• Headset out of range
• No headset connected
• Presence status softphone:
BUSY/ Presenting/ Do not disturb
• Active call on softphone, desk phone or mobile phone
• UC* client in meeting
*UC Client = Unied communications client such as Microsoft® Skype for Business

SDW 5000 series headset system
CONNECTING THE BASE STATION9
Connecting the base station
The base station controls the wireless communication to the headset.
Depending on the variant you can plug in the headset system to your xed line phone and/or your computer.
Via the Bluetooth dongle BTD 800 USB you can connect mobile phones or Bluetooth headsets.
+
Additionally you can plug a USB headset or speakerphone in the USB port or the busy light UI 10 BL in the back of the
base station.

SDW 5000 series headset system
CONNECTING THE BASE STATION10
Connecting the base station to the mains power supply
12
XConnect the plug of the power supply unit to the
DC socket (marked yellow).
XConnect the power supply unit to a wall socket.
The LED lights up red.
See page 13 for supported features with and
without power supply connection.
Disconnecting the base station from the mains power supply
XUnplug the power supply unit from the wall socket, if the product is not used for extended periods of time.
Pairing and charging the headset before rst use
XCharge the rechargeable battery for at least 20 minutes before using it for the rst time.
A complete charging process takes about 60 minutes for SDW 10 HS and 90 minutes for SDW 30 HS/ SDW 60 HS
(see page 46).
12
3x
XPlace the headset into the magnetic holder of the base
station.
The Headset battery status LEDs on the base station
indicate the charge status.
If the headset and base station are not paired, the
headset LED ashes blue and red shortly. The LED turns
blue when pairing is complete and the headset will start
charging.
SDW 10 HS SDW 30 HS SDW 60 HS
i
During the first charging process and after long periods of non-use, it may take up to 5 minutes until the
headset LED lights up.

SDW 5000 series headset system
CONNECTING THE BASE STATION11
Connecting the base station to a xed line phone – SDW 5 BS only
XCheck which connection possibility is best suited for your telephone and follow the instructions
in the corresponding chapter A, B, Cor D.
XPlace the base station at a minimum distance of 15 cm from the xed line phone.
Connecting the base station to a xed line phone without headset socket
1
A
2
1 2 345678
XDisconnect the handset cable from the telephone.
XConnect it to the Handset socket on the base station.
XConnect the telephone cable to the handset socket
and to the Phone socket on the base station.
XUse a pointed object to set the DIP switches 1and 2at
the bottom of the base station to the position shown.
Connecting the base station to a xed line phone with headset socket
1
B
2
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S1 S2
XConnect the telephone cable to the headset socket on
the telephone and to the Phone socket (marked green)
on the base station.
XUse a pointed object to set the DIP switches 1and 2to
the position shown.

SDW 5000 series headset system
CONNECTING THE BASE STATION12
Connecting the base station to an optional mechanical handset lifter
The handset lifter allows you to answer calls even when you are away from your desk. The EPOS HSL 10 II mechanical
handset lifter is available from your EPOS partner.
1
C
A B
2
XConnect the base station to the xed line phone as
described in chapter A.
XConnect the handset lifter to the xed line phone. For
more information, refer to the instruction manual of the
HSL 10 II handset lifter.
XConnect the handset lifter to the ACC socket on the
base station.
Connecting the base station to an optional electronic hook switch control (EHS)
The necessary EHS connection cables as well as adapter cables for manufacturer specic standards are available from
your EPOS partner.
For further information concerning corresponding phones and cables visit www.eposaudio.com/compatibility.
Quick Guides are supplied with the cables or can be found on the product page on our website at
www.eposaudio.com.
1
Cisco
Alcatel
Polycom
Avaya
Snom
ShoreTel
Panasonic
D
2
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S1 S2
XConnect the base station to the xed line phone as
shown in the cable Quick Guide.
XUse a pointed object (e.g. a ball pen) to set the DIP
switch to the position shown in the cable Quick Guide.

SDW 5000 series headset system
CONNECTING THE BASE STATION13
Connecting the base station to a computer
12
XConnect the USB cable to the PC socket on the base
station.
XConnect the USB cable to a USB socket on your
computer.
The operating system detects the USB audio device
“EPOS SDW 5 BS” or “EPOS SDW 3 BS” and installs the
necessary drivers.
Installing EPOS software
The EPOS software allows you to add value to your EPOS products. EPOS Connect enables easy set-up, conguration
and update of your SDW 5000 series.
www.eposaudio.com/connect
x
EPOS Connect
XDownload the software from
www.eposaudio.com/connect.
XInstall the software.
To install the software, you need administrator rights
on your computer. If necessary, contact your IT
department.
To make calls via the computer:
XInstall a softphone (VoIP Software), such as Skype for
Business or ask your admin for support.
Features with and without power supply connection
Feature Power via USB
only
Power via USB +
power supply unit
Full softphone functionality ü ü
Conferencing with multiple SDW 5000 headsets ü ü
Desk phone connection ûü
USB port functions: Bluetooth headsets & mobile via dongle, USB headsets &
speakerphones ûü
Busy light support ûü
Fast charging ûü

SDW 5000 series headset system
CONNECTING THE BASE STATION14
Connecting the base station to Bluetooth devices – BTD 800 USB only
With the dongle BTD 800 USB you can either connect mobile phones or headsets via Bluetooth to the base station.
The dongle complies with the Bluetooth 4.2 standard. Pair Bluetooth devices that support the “hands free prole” (HFP),
the “headset prole” (HSP) or the “advanced audio distribution prole” (A2DP).
The dongle can save up to eight paired Bluetooth devices.
If you pair a ninth device, the saved connection prole of
the least used Bluetooth device will be overwritten. If you
want to re-establish a connection with this device, you
have to pair the devices again.
After switch-on, the dongle automatically tries to connect
to the two last connected Bluetooth devices – mobile
phone and headset cannot be combined. You can only
connect a third Bluetooth device after having switched o
the rst or the second Bluetooth device.
Connecting the Bluetooth dongle to the base station
The BTD 800 USB dongle is supplied together with the
SDW 50X4 and SDW 50X6 bundles and also available as
an accessory.
XPlug the dongle into the USB port of the base station.
XFollow the instructions in one of the two next chapters.
New unused dongles switch automatically to pairing
mode. The LED alternately ashes blue and red.

SDW 5000 series headset system
CONNECTING THE BASE STATION15
Pairing a mobile phone or tablet via Bluetooth
1
<20 cm
Bluetooth
Settings
2
Press & hold
3s
”Pairing“
XActivate Bluetooth on your mobile phone or tablet (see
the instruction manual of your device).
XPress and hold the dongle’s button for 3 seconds to
enter pairing mode.
The LED alternately ashes blue and red.
3
keyword:
0000
Search devices...
Bluetooth
BTD 800
Laptop Nick
Bluetooth
4
3x
”Connected“
XStart the search for new Bluetooth devices.
All available devices in the proximity of your mobile
phone or tablet are displayed.
XSelect “BTD 800” to pair the dongle. If necessary, enter
the default PIN code “0000”.
Once the Bluetooth devices are paired, the LED ashes
3 times blue and then lights up in a constant dim blue.

SDW 5000 series headset system
CONNECTING THE BASE STATION16
Pairing a headset via Bluetooth
1
<20 cm
2
Press & hold
3s
”Pairing“
XActivate the pairing mode on your Bluetooth headset
(see the instruction manual of your device).
XPress and hold the dongle’s button for 3 seconds to
enter pairing mode.
The LED alternately ashes blue and red.
3
A
B
0.5s 0.5s 0.5s 0.5s
1s 1s 1s 1s
4
3x
”Connected“
XPress the button again to switch between pairing mode
for mobile phones Aor headsets B.
Once the Bluetooth devices are paired, the LED ashes
3 times blue and then lights up in a constant dim blue.
Clearing the list of previously paired devices
XPress and hold the dongle’s button for 3 seconds to enter pairing mode.
The LED alternately ashes blue and red.
XDouble press the dongle’s button.
The LED ashes purple three times. The pairing list is cleared.
Reconnecting/disconnecting Bluetooth
3x
2x
3x
To reconnect a Bluetooth device:
XTap the dongle’s button.
The LED lights up blue once and after that ashes
3 times blue. The LED is lit constantly in dim blue.
To disconnect a Bluetooth device:
XDouble tap the dongle’s button.
Bluetooth will be disconnected. The LED ashes
3 times red. The dongle starts ashing blue and
searches for other Bluetooth devices.

SDW 5000 series headset system
CONNECTING THE BASE STATION17
Connecting an optional USB headset or speakerphone
You can connect an EPOS USB headset or a USB speakerphone at any time, if for example the battery of your SDW headset
is empty or to add other participants to your conference call.
Connecting a USB headset
12
XConnect the headset to the USB socket on the base
station.
The LED lights up white.
Connecting a speakerphone
To use an external speaker with microphone such as the
EPOS speakerphone SP 20:
XConnect your speakerphone to the USB socket of the
base station.
The LED lights up white.
If you want to recharge the SDW headset - while using
the speakerphone:
XEnsure the headset is docked before you initiate the
call OR
Double tap the icon on the base station to transfer
the call from the headset to the speakerphone.
Connecting an optional busy light
The busy light UI 10 BL signals to your colleagues if you are
available or in a call. The busy light UI 10 BL is available as
an accessory.
XConnect the busy light to the Busy socket of the base
station.
The LED of the busy light lights up while the base
station is switched on (see page 8).
XAttach the busy light to your monitor or to your desk –
if required (see UI 10 BL Quick Guide).

SDW 5000 series headset system
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS18
Assembling and wearing the headset SDW 10 HS
You can wear the headset either with the headband, the ear hook or the neckband.
L
S
M
A B
C
pre-mounted
XBefore assembly, remove the stickers showing where the charging pin should be inserted.
Using the headset with the headband
12
click
XRotate the headset’s charging pin away from the
microphone boom.
XSlide the charging pin into the holder of the headband.
3
click
4
click
XSnap the charging pin into the headband. XSnap the headset into the circular part of the
headband.
56
XRotate the microphone boom to change wearing side. XAdjust the headset so that the ear pad rests
comfortably on your right or left ear.

SDW 5000 series headset system
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS19
Using the headset with the ear hook
Assembling the ear hook and the headset
12
click
XRotate the headset’s charging pin away from the
microphone boom.
XInsert the charging pin into the holder of the wearing
style adapter.
3
click
XRotate the boomarm to snap it in the wearing style
adapter.