Sharp MX-C310 User manual

20/04/2015
MX-C310
MX-C311
MX-C380
MX-C381
Technical Handy Guide
APRIL 2015
CONTENT
Product Specification
2
Updated
HDD Replacement Procedure
30
Product Options
4
EEPROM Replacement Procedure
32
Consumables
6
Firmware & Print Driver Revision
33
Updated
Initial Setup
8
Test Simulation
34
Colour Calibration
11
Trouble Codes
39
Maintenance
13
Job Log Error Codes
42
Operating System Support
17
Updated
Jam Cause Codes
47
Coin Vend Interface
18
Repair Hints
50
Firmware Upgrade
20
Technical Bulletin Index
56
Updated
Firmware Recovery
26
Document Reference
58
E-Manual Update
28
Notes
59

PRODUCT SPECIFICATION
SHARP
2
MX-C310
MX-C380
MX-C311
MX-C381
General
Original paper size:
Max. A4
Printed Paper Size:
Tray, CassetteA, Bypass : A4R-A5R, 8.5x14-5.5x8.5,
CassetteB : A4R-B5R, 8.5x14-7.25x10.5R
Standard Paper Capacity:
600 (500-sheet x1, 100-sheet Multi bypass)
Maximum Paper Capacity:
2100 (500-sheet x4, 100-sheet Multi bypass)
Paper Weight:
Tray : 60g/m2-105g/m2, Bypass : 55g/m2-209g/m2
Output Capacity:
250-sheet (Face down)
Warm-up Time:
90sec or less
Resolution (Equivalent):
600x600dpi (copy) / 1200x1200dpi (Printer)
Memory:
MX-C310/311: Copier 512MB, Printer 512MB (Max 1.5GB)
MX-C380/381: Copier 512MB, Printer 1GB (Max. 2GB)
HDD Capacity:
80GB
Duplex:
STD (60g/m2-105g/m2)
LCD Display:
Colour 4.3inch
Colour 8.5inch Touch Screen
Copy Volume (Monthly):
5-25K, Max 50K
5-25K, Max 60K
5-25K, Max 50K
5-25K, Max 60K
Environmental
Power Consumption:
1.84kW (Max.)
TEC Value (Actual):
7.70kWh
9.50kWh
7.70kWh
9.50kWh
Noise (Actual):
6.8B (Std),
7.1B (Max)
6.9B (Std),
7.2B (Max)
6.8B (Std),
7.1B (Max)
6.8B (Std),
7.2B (Max)
Emission:
Ozone: 0.02 mg/m3or less, Dust: 0.075 mg/m3or less,
Styrene: 0.07mg/m3or less
Copier
Copy Speed:
31ppm
38ppm
31ppm
38ppm
E-Sort / SOPM:
Yes / Yes(Colour and B/W)
First Copy Time:
Colour : 8.9sec, B/W : 8sec
(R.S.P.F. Colour : 11.5sec, B/W : 9.9sec)
Continuous Copy:
Max 999
Scan Resolution:
600x600 / 600x300 (default)
Zoom Range:
50-200 % (R.S.P.F. 50-200 %)
Document Feeder
Type:
STD. (RSPF)
Original capacity:
Max 50sheet (80g/m2)
Replacement Speed :
Colour : 31opm,B/W : 31opm
Scan Speed (Max):
Copy Mode: 33opm (B/W & Colour @ 600x300dpi)
Copy Mode Duplex: 12opm (B/W & Colour @ 600x300dpi)
Image Send Mode: 33opm (B/W), 33spm (Colour @ 200dpi)
Reference: opm (Original/Image per Minute)
Document Filing
Capacity:
50GB (Main/Custom Folder)
12GB (Quick Folder) +
38GB (Main/Custom Folder)
Quick Folder:
N/A
1700 pages (6% B/W) or
800 pages (Colour) or 1000 files.
Main & Custom Folder:
5500 pages (6% B/W) or 2500 pages (colour) or 3000 files
Max. Number of Folders:
1000
User Registrations:
1000

SHARP
PRODUCT SPECIFICATION
3
MX-C310
MX-C380
MX-C311
MX-C381
Network Printer
Print Speed:
31ppm
38ppm
31ppm
38ppm
PDL (Emulation):
STD. PCL5c / PCL6
Opt : Post Script3 (MX-PKX5),
XPS (MX-PUX1)
STD. PCL5c / PCL6/Post Script3
Opt : XPS (MX-PUX1)
Interface:
USB2.0, 10Base-T / 100Base-TX / 1000BaseT
Supported OS:
Windows® 98, Me, NT4, 2000, Windows® XP*
Windows® Vista*, Windows® 7*, Windows® 8*, Windows® 8.1*,
Windows® Server 2003* / 2008* / 2008R2 / 2012 / 2012R2 (*32/64bit).
Mac OSX 10.2.8, 10.3.9, 10.4.11, 10.5.x, 10.6.x, 10.7.x, 10.8.x,
10.9.x, 10.10.x with MX-PKX5
(STD on MX-C311/381 only)
Bundled Utility Software
Sharp Printer Administrator Utility, Status Monitor
USB Direct Print (Pull):
JPEG, TIFF, PRN, PCL (Std)
PDF, Encrypted PDF, PS
Opt: Post Script3 (MX-PKX5) req.
XPS Opt:(MX-PUX1 &
MX-ARSMX3) req.
JPEG, TIFF, PRN, PCL, PDF,
Encrypted PDF, PS (Std)
XPS Opt:(MX-PUX1 &
MX-ARSMX3) req.
Tandem Print:
Yes
Pantone Colour (LUT):
Not Supported
Airprint Support:
Not Supported
Sharpdesk Mobile:
Supported (via Wireless Access Point)
Network Scanner
Requirement:
STD
Resolution:
100, 200, 300, 400, 600 dpi
Format:
Mono: TIFF, PDF & Encrypted PDF
Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF
Duplex:
Yes
Destination:
Desktop, FTP , Folder (SMB), USB memory, E-mail, HDD, I-Fax
User Registrations:
Max 999 (one touch), 500 (group)
Bundled Utility Software:
Network Scan Tool, Sharpdesk3.2 (1 license), TWAIN
Facsimile
Requirement:
Opt: MX-FXX3
Communication Formula:
Super G3
Transmission Speed:
2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)
Communication Line:
PSTN
Dial Registration:
Max 999
Document Size:
A4 - A5,
Compression:
MH,MR,MMR,JBIG
Inbound Routing:
Yes (TIFF & PDF Format)
Document Administration:
Yes
PC Fax:
Yes (For Windows only)
Output Finisher
Type:
Opt: MX-FN12 (Inner Finisher)
Output Capacity:
300 sheets
Functionality:
30 sheets single-staple position (corner),
Off-set shifting,
Saddle Stitch Ability:
N/A

PRODUCT OPTIONS
SHARP
4
MX-PUX1
XPS Expansion Kit
MX-PKX5
PS3 Expansion Kit
(MX-C310/380 only)
MX-FR12(U) or
MX-FR13(U)
Data Security Kit
MX-FN12
Inner Finisher
MX-BTX1
Business Card Feeder
MX-FXX3
Fax Expansion Kit
MX-FWX1
Internet Fax Kit
MX-CSX1
Paper Feed Unit A
MX-CSX2
Paper Feed Unit B
MX-AMX1
Application Integration Module
MX-AMX2
Application Communication Module
MX-AMX3
External Account Module
MX-UN01A / UN05A
Sharp OSA-Network Scanner Tool (1 / 5 license kit)
MX-UN10A / UN50A
Sharp OSA-Network Scanner Tool (10 / 50 license kit)
MX-UNHA
Sharp OSA-Network Scanner Tool (100 license kit)

SHARP
PRODUCT OPTIONS
5
Machine Options
Model
Description
Comment
MX-CSX1
500 x1 sheet paper feed unit A
MX-CSX2
500 x1 sheet paper feed unit B
Requires MX-CSX1
MX-BTX1
Business card feeder
MX-FN12
Finisher
MX-PKX5
PS3 Expansion Kit for MX-C310/380 only
STD on MX-C311/381
MX-PUX1
XPS expansion kit
MXARSMX3 is required
MX-ARSMX3
Expansion memory board
For MX-PUX1
AR-PF1
Barcode font kit
MX-FXX3
Facsimile expansion kit
Includes 8 MB Memory
MX-FWX1
Internet-Fax expansion kit
MX-AMX1
Application integration module
MX-AMX2
Application communication module
Cannot install with MX-FR12/13
Use MX-FR12/FR13U if DSK is
required
MX-AMX3
External account module
MX-FR12
Data security kit (CC version)
For MX-C310/380 only
MX-FR12U
Data security kit (Commercial version)
MX-FR13
Data security kit (CC version)
For MX-C311/381 only
MX-FR13U
Data security kit (Commercial version)
MX-USX1
Sharpdesk Additional license kit (1 license)
MX-USX5
Sharpdesk Additional license kit (5 licenses)
MX-US10
Sharpdesk Additional license kit (10 licenses)
MX-US50
Sharpdesk Additional license kit (50 licenses)
MX-USA0
Sharpdesk Additional license kit (100 licenses)
MX-UN01A
Sharp OSA-Network Scanner Tool (1 license)
MX-AMX2 is required
MX-C311/381 only
MX-UN05A
Sharp OSA-Network Scanner Tool (5 licenses)
MX-UN10A
Sharp OSA-Network Scanner Tool (10 licenses)
MX-UN50A
Sharp OSA-Network Scanner Tool (50 licenses)
MX-UN1HA
Sharp OSA-Network Scanner Tool (100 licenses)

CONSUMABLES
SHARP
6
CONSUMABLES
Product Code
Description
Approx. Life
MX-C38GTB
Black Toner Cartridge
(A4 @ 5%)
10k
MX-C38GTC
Cyan Toner Cartridge
(A4 @ 5%)
10k
MX-C38GTM
Magenta Toner Cartridge
(A4 @ 5%)
10k
MX-C38GTY
Yellow Toner Cartridge
(A4 @ 5%)
10k
PROCESS UNIT:
MX-C38GVB
Black Developer Cartridge
60k
MX-C38GVC
Cyan Developer Cartridge
30k
MX-C38GVM
Magenta Developer Cartridge
MX-C38GVY
Yellow Developer Cartridge
MX-C38GRB
Drum Cartridge for Black:-
Main Charge Cleaner
60k
MX-C38GRS
Drum Cartridge for CMY only (3 required)
30k
MX-C31HB
Waste Toner Kit:-
Toner collector & LSU Cleaner x 2
15k (Approx)
MX-C31FL
Ozone Filter Kit:-
Ozone filter PA
Paper ejection filter x 2
120k
FUSER UNIT:
MX-C32HK
Heat Roller Kit:-
Upper heat roller unit.
Lower heat roller unit.
External heating unit.
Separation pawl (lower) x2
Separation pawl spring x2
Upper thermistor retainer
Upper & Lower thermistors.
120k
TRANSFER SECTION:
MX-C31Y1
Primary Transfer Kit:-
Primary transfer belt..
Primary transfer roller x 4
Transfer cleaning blade.
PTC wire.
PTC cleaner assembly.
PTC cleaner.
Primary transfer drive coupling.
120k
MX-C31U2
Secondary Transfer Roller Unit
60k
PERIPHERALS:
MX-SCX1
Staple Cartridge (for MXFN12 Inner Finisher)
5000 staples (x 3)

SHARP
CONSUMABLES
7
MAINTENANCE
Product Code
Description
Approx. Life
MX-C31RT
Paper Feed Roller Kit
100k (approx.)
MX-C31MR
Manual Feed Roller Kit
100k (approx.)
MX-C31DF
DF Roller Kit.
100k (approx.)
SERVICE ROTATION:
MX-C31U1
Primary Transfer Belt Unit
120k
MX-C32FU
Fusing Unit 230V
120k
Note: The consumable life may vary, depending on the document density, temperature, humidity
and machine operation.

INITIAL SETUP
SHARP
8
Adjustments highlighted in PURPLE are automatic when using Advanced SRU
consumables:-
DEVELOPER SET-UP
Install CMYK Developer - Auto Developer Adjustment (Sim 25-02) should
execute automatically.
Toner Installation must be performed after Auto Developer Adjustment is
completed.
Clean LSU Dust Proof Glass.
TONER INSTALLATION & REPLENISHMENT
Install CMYK Toner Cartridges.
PRODUCT ACTIVATION & FIRMWARE UPGRADE
Activation of Optional Product(s):- System Settings –Product Key.
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.
INITIAL SETUP
Sim 26-06 Machine Destination.
Sim 26-35 Set Multi Error Counter:- Set to 1 (Multi Count).
Sim 26-52 Non Printed Paper Counter Set-up.
Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:-
SSW 3-6, 0 = Disable, 1 = Enable.
Sim 55-03 Toner Remain Status Display: SSW 22-5, 0 = Disable, 1 = Enable.
System Settings: Adjust Date/Time (Inc. Daylight Saving setting).
Keyboard Language Setting (For Embedded Keyboard):-
System Settings –Default Settings –Keyboard Select: Set English(US)
Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings –Paper Tray Settings.
Set Active USB Port (MFP PWB DIP):- SW2 OFF (Front - Default), ON (Rear).
PRINT IMAGE POSITION & MAGNIFICATION
Automatic Adjustment:-
Sim 50-28 BK MAG ADJ (Main Scan Mag).
SETUP/PRINT ADJ (Lead, Offset or All).

SHARP
INITIAL SETUP
9
Manual Adjustment:-
Sim 50-10 BK MAG (inside dimension) to 240mm.
Sim 50-10 Image Off Centre Adjustment.
Sim 50-05 Printer Lead Edge & Void Adjust.
IMAGE SKEW & COLOUR REGISTRATION
Sim 61-04 Image Skew Adjustment (Rough Adjustment).
Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment:-
Check/Adjust SKEW (CMY) so value is Close to 0 (Result=OK).
COLOUR CALIBRATION
Sim 46-74 Engine & Printer Colour Calibration:- Select FACTORY Mode.
COPY IMAGE QUALITY
Check Image Quality (Copy Mode) –Density, Magnification, Lead Edge & Void.
If NG, perform the following adjustments as required:-
Sim 46-01 Copy Density Adjust. (Colour).
Sim 46-02 Copy Density Adjust. (B/W).
Sim 46-09 SPF Copy Density Adjust.
Sim 50-28 OC ADJUST (Lead, Offset & Mag).
SPF ADJ:(Lead, Offset & Sub scan).
Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc):
Sim 48-01 Magnification Adjustment (OC & SPF).
Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.
PRINT IMAGE QUALITY
Check Image Quality (Print Mode) –Density.
Sim 64-05 PCL Density Test Page.
Sim 64-06 PS Density Test Page.

INITIAL SETUP
SHARP
10
PERIPHERAL / OPTION CONFIGURATION
FAX OPTION –MX-FXX3
AR-MM9 Install 8MB Fax Memory to MFP PWB (SLOT E).
Use Sim22-10 to check MX-FXX2 & AR-MM9 are recognised.
Sim 66-02 Fax SW Setting (Destination).
Sim 66-10 Fax Memory Clear (For Extended Memory).
FINISHER –MX-FN12
Sim 26-65 Finisher Alarm Mode:-
Limit number of Copies in staple mode (ON/OFF).
EXTERNAL ACCOUNTING MODULE –MX-AMX3
Sim 55-03 Auto clear function before Copy job execution:-
SSW 1-5 0 = Disable, 1 = Enable
Sim 55-03 Continuous print mode (job queuing for OSA):-
SSW 24-7 0 = Disable, 1 = Enable
MFP DATA BACKUP
Sim 22-06 Data Simulation Print.
Device Clone & Storage Backup.
Sim 56-01 Backup EEPROM Data to HDD.