Sharp AQUOS sense8 User manual

November 2023, 1st Edition
Manufactured by: SHARP CORPORATION
•The company names and product names appearing in this manual are
trademarks or registered trademarks of their respective holders.
•In this manual, the “AQUOS sense8 SHG11” is abbreviated as the
“SHG11” or the “product”.
•In this manual, “microSD™ memory card (commercially available)”,
“microSDHC™ memory card (commercially available)” and
“microSDXC™ memory card (commercially available)” are abbreviated
as “microSD memory card” or “microSD”.
•For illustrations and descriptions in this manual, refer to “取扱説明書
詳細版 (Full Instruction Manual)” (Japanese) available on the
homepage of the network operator you contracted.
Quick Start Guide
Be sure to read this manual before use
SHG11

- 1 -
Names and Functions of Parts
A
Display (Touch panel)
B
In camera lens
C
Earpiece (Receiver)
*1
D
Proximity sensor/Light
sensor
Proximity sensor prevents
inadvertent operations of the
touch panel during a call.
Light sensor detects the
ambient brightness and adjusts
the brightness of display.
E
uVolume up key/d
Volume down key
Adjust the volume. Also, set/
disable manner mode.
F
fPower key/Fingerprint
sensor
Use to turn the power on/off
and turn the screen on/off.
•Press and hold this key to
launch the set app.
•Keep touching this key with
uat the same time
displays a “Power menu” to
allow you to operate the
power off, etc.
G
SIM card/microSD memory
card tray
H
Sub microphone*1
I
Mouthpiece (Microphone)*1
J
Earphone/Microphone jack

- 2 -
K
External connection jack
Use when connecting Quick
Switch Adapter (sample), a
specified AC adapter (supports
USB Type-C™) (sold
separately), USB Type-C cable
(commercially available), etc. to
the product.
L
Speaker*1
M
Mobile light
The surrounding clearance gap
serves as an air vent*1 to
maintain product performance.
N
Wide camera lens
O
Standard camera lens
P
5G/4G antennas*2
Q
&mark
R
Wi-Fi®/Bluetooth®antenna*2
S
5G/4G/GPS antennas*2
T
5G/4G/UMTS antennas*2
U
5G/4G/UMTS/GSM
antennas*2
*1 Covering the sections with
stickers, fingers, etc. may hinder
product performance.
*2 Antennas are built into the product.
Do not cover with hand during
calls or data communication.
Doing so may affect call/
communication quality.
◎The outer case (back) of the product cannot be removed.
Removing it forcibly may cause damage or a fault.
◎The battery is built into the product, and cannot be removed by the
customer. To force the power off if the screen freezes etc., hold
down fand ufor at least 8 seconds.
Proximity sensor/Light sensor
◎Placing stickers, etc. over the proximity sensor/light sensor may
prevent the product from operating properly.
◎Do not stare into proximity sensor.
May temporarily affect eyesight, leading to accidents.
Earphone/Microphone jack
◎An earphone/microphone with the switch or depending on the type
of the earphone/microphone, it may not be available with the
product.

- 3 -
Attaching the SIM card
Before attaching the SIM card attach it with the display side turned up.
A Pull out the SIM card/microSD memory card tray with
your finger on the groove.
Groove
B Fit the SIM card to the SIM card/microSD memory
card tray with the IC (metal) side turned down while
pressing the card against the projection of the tray
Check the direction of the SIM card and fit it securely.
Not to let the SIM card lift up from the card tray.
If the SIM card does not fit the card tray, may cause a fault.
Notch
IC (metal)
Projection

- 4 -
C Insert the SIM card/microSD memory card tray all the
way to the product straight and horizontally.
Push the ○areas securely and make sure there is no space
between the product and the card tray.
Display
Attaching or removing the SIM card/microSD memory card tray
◎When pulling out the card tray from the product, pull it slowly and
horizontally with the display side turned up.
•Pulling out the card tray forcefully or obliquely may cause
damage.
◎When attaching the card tray, insert it slowly with the display side
turned up and make sure there is no space between the product
and the card tray.
•Insert the card tray with the mark of “画面側 (display side)” turned
up.
•Do not insert the card tray with the wrong side down. Failure to do
so may cause damage it.
•Inserting the card tray not deeply enough may cause impairment
of the waterproof/dustproof property or prevent the product from
functioning properly.
IMEI information (international mobile equipment identity
number)
◎The IMEI information is marked on the SIM card/microSD memory
card tray. You can check the IMEI information when requesting
servicing or repairs.

- 5 -
Turning the Power On
A f(hold down for at least 3 seconds) while the
product is turned off.
◎When you turn the power on for the first time or perform factory
reset after purchasing the product, the initial setting screen is
displayed automatically. For details on the initial setting, refer to “取
扱説明書 詳細版 (Full Instruction Manual)” (Japanese).
Transferring data
If you connect an old smart phone and the product by connecting
included the Quick Switch Adapter (sample) to the external
connection jack of the product, you can easily transfer data.
Product
Quick Switch
Adapter (sample)
Cable used by
the old smart phone
Old smart phone
(Android™ device or iPhone)
•In “Copy apps & data” of the initial settings displayed when turning on
the product for the first time or perform factory reset, follow the
instructions on the screen, connect smart phones together, and
transfer your data.
･Connect to the wireless LAN (Wi-Fi®) or mobile network in advance.
･ For details on the data transfer by using Quick Switch Adapter (sample)
such as a transfer after the initial settings is complete, connect to the
SHARP website and refer to "データの引き継ぎについて (About data
transfer)".
(https://k-tai.sharp.co.jp/support/datacopy/pdf/easy_data_copy.
pdf)(Japanese)

- 6 -
◎Do not use Quick Switch Adapter (sample) for intended uses
other than transferring data (charging etc.).
◎Not all data can be transferred.
Using the Product
Before using the product, be sure to read the “Safety Precautions” for
proper use.
If you think the product may be malfunctioning, first check with the “かん
たん診断 (Quick check)” under “使い方 サ ポート (Usage support)” app
(Japanese).
(https://www.au.com/mobile/service/tsukaikata-support/usage/)
(Japanese)
■Quick check
* This service is provided in Japanese.
Operate on the home screen →“App list screen” →[au Service] →[使
い方 サ ポート] (Usage support) →[診断] (Check)→[かんたん診断]
(Quick check).
* This is available to the customers who contract to au or UQ mobile.
Also refer to “故障とお考えになる前に (Troubleshooting)” in “取扱説明書
詳細版 (Full Instruction Manual)” (Japanese).
(https://www.au.com/online-manual/shg11/)(Japanese)
(https://www.au.com/support/service/mobile/guide/manual/)
(Japanese)
•Communication is not possible even inside the service area in places
where the signal does not reach (e.g. tunnels and basements). Also,
communication may not be possible in poor reception areas.
Communication may be interrupted if you move into a poor reception
areas during communications.
•Since this product uses radio waves, the possibility of communication
intercepts by third parties cannot be eliminated. (Though the 5G/LTE/
WiMAX 2+/UMTS/GSM system has high security and confidential
communication features.)
•Only VoLTE (LTE network) can be used when connecting with
organizations that receive emergency call within Japan.
•The product is compatible with the international roaming service. Each
network service in this manual varies depending on the area and
service content.

- 7 -
•Since the product is a radio station under the Radio Law, you may be
asked to temporarily submit the product for inspection in accordance
with the Radio Law.
•The IMEI information of your cell phone is automatically sent to
network operators for maintenance and monitoring operational status
of your cell phone.
•If you are using the product overseas, check the relevant laws and
regulations of the country/region you visit in advance.
•The Company is not liable for any damages or lost profits arising from
earthquakes, lightning, storms, floods or other natural disasters, as
well as fires, actions by third parties, other accidents, intentional or
mistaken operation by the customer, or use under other unusual
conditions outside the responsibility of the Company.
•The Company is not liable for any incidental damages (change/
disappearance of saved content, loss of business income, disruption
of business, etc.) arising from use of or inability to use the product.
•The Company is not liable for any damages or lost profits arising from
failure to observe the described content of “取扱説明書 (Instruction
Manual)”.
•Information about positioning etc. obtained by the measuring sensor
of the product or GPS is for reference only and cannot be used for the
purpose requiring high reliability. Note that the Company assumes no
responsibility for any damages or lost profits resulting from these
measurement error.
•The Company is not liable for any damages or lost profits arising, for
example, from malfunction caused by combination with connected
devices or software not related to the Company.
•Captured image data or downloaded data may sometimes be altered
or lost due to faults, repair or other handling of the product. The
Company is not liable for any damage or lost profits resulting from
recovery of these data.
•It is recommended you keep a copy of important data on your PC's
hard disk, etc. Whatever the cause of the defect or malfunction may
be, the Company assumes no responsibility for alteration or loss of
saved data.
•Data saved in the product, such as contacts or images/videos might
be altered or lost by an accident, fault, repair or mishandling. Be sure
to keep a copy of important contents. Note that the Company assumes
no responsibility for any damages or lost profits resulting from altered
or lost contents.

- 8 -
•Note that content data (both charged or free content) saved on the
product cannot be returned to the customer when the product is
replaced for repair of a fault, for example.
•When displaying the same image on the screen for a long period of
time, an afterimage may be left on the screen. This is not a
malfunction. To prevent afterimages from appearing and saving power
consumption, it is recommended that the light duration of the screen
setting be set a short time.
•Although the display used on the product is made using high-
precision technology, some pixels (dots) might be lit or out at all times.
This is not a malfunction.
•You are recommended to store copies such as still pictures/videos
and music saved on the product in your PC, cloud services, etc. Note,
however, that you may not be able to make copies of some
copyrighted data even by the above-mentioned means.
•Do not discard together with regular trash. Please cooperate in the
collection of the product (including optional accessories) when it is no
longer needed to protect the environment and effectively use
resources.
* “The Company” as appears in this manual refers to the network operator you
contracted and the manufacturer (Sharp Corporation).
◎Reproduction of the content of the instruction manual in part or in
whole is prohibited.
◎The content of the instruction manual is subject to change without
notice.
◎Part of functions cannot be used due to a specification change of
the operating system or change/end of the service.
◎Every effort has been made in the preparation of the instruction
manual. Should you notice any unclear points, omissions, etc., feel
free to contact us.

- 9 -
Safety Precautions (Observe Strictly)
■Before using the product, thoroughly read these safety
precautions for proper use. After reading, store the
precautions in a safe place.
■These precautions contain information intended to prevent
injury to the user and to surrounding people, as well as
damage to property, and must be observed at all times.
■The following symbols indicate the different degrees of
injury or damage that may occur if information provided is
not observed and the product is used improperly.
DANGER
This symbol indicates that “death or
serious injury*1 may directly and
immediately result from improper
use”.
WARNING This symbol indicates that “death or
serious injury*1 may result from
improper use”.
CAUTION This symbol indicates that “minor
injury*2 and/or physical damage*3
may result from improper use”.
*1 Serious injury:This refers to loss of sight, injury, burns (high- and low-
temperature), electric shock, broken bones, injuries with
residual aftereffects from poisoning, etc., and injuries requiring
hospital admission for treatment or long-term hospital
attendance as an outpatient.
*2 Minor injury:This refers to injuries, burns (high- and low-temperature), electric
shock, etc. that do not require hospital admission for treatment or
long-term hospital attendance as an outpatient.
*3 Physical damage:This refers to extended damage to buildings, furniture,
livestock, pets, etc.

- 10 -
■Explanation of Prohibited or Enforcement Symbols
Prohibited
Indicates an action
that is not allowed.
Wet hands
prohibited
Indicates that handling
with wet hands is not
allowed.
Disassembly
prohibited
Indicates that
disassembly is not
allowed.
Instruction
Indicates that
instructions specified
are compulsory (must
be followed).
Wetting
with water
prohibited
Indicates that use in a
place where the
product is likely to get
wet or allowing the
product to get wet is
not allowed.
Disconnect
plug from
power outlet
Indicates that the
power plug must be
disconnected from the
power outlet.
■Precautions Common to the Main Unit, Internal
Battery, Charger, SIM card, Peripheral Devices
DANGER
Prohibited
Do not use, store or leave the equipment in locations
subject to high temperatures or accumulation of heat
(near a fire or heating unit, in a kotatsu or bedding,
under direct sunlight, inside a vehicle on a hot day, etc.).
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not place the equipment inside cooking appliances
such as microwave ovens and induction cookers or high
pressure vessels such as pressure cookers, or near them.
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not sprinkle sand, soil or dirt on the equipment or put
the equipment directly on it. Also, do not touch the
equipment when sand etc. is adhering to your hand.
May cause fires, burns, injury, electric shock, etc.
Refer to the following for details on waterproofness/
dustproofness.
zP.34 “Notes on Waterproof, Dustproof and Shock-
resistant Properties”

- 11 -
Prohibited
Do not charge the equipment while it is wet with liquids
such as water (drinking water, sweat, seawater, pet
urine, etc.). Also, do not charge the equipment where
water is regularly in use such as a bathroom or near a
humidifier.
May cause fires, burns, injury, electric shock, etc.
Refer to the following for details on waterproofness.
zP.34 “Notes on Waterproof, Dustproof and Shock-
resistant Properties”
Prohibited
Do not press the equipment strongly or broken it.
Especially when carrying the equipment in your pocket,
do not allow it to be hit with or nipped in objects.
May cause fires, burns, injury, etc. because of damage of the
internal battery.
※Take particular care with the followings
•Sitting or squatting down while putting the equipment in
your pocket of trousers or skirt
•Allow the equipment to be nipped in the door or vehicular
door while putting the equipment in your pocket of
outerwear
•Stepping on the equipment while it is placed on a soft
object such as the sofa or bedding, or floor
•Allow the equipment to enter between seats on a train, bus,
etc.
Disassembly
prohibited
Do not attempt to disassemble or modify the equipment.
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not remove the internal battery of the product.
May cause fires, burns, injury, etc.
Prohibited
The outer case (back) of the product cannot be removed.
Do not attempt it. Also, if the product becomes swollen
due to issues such as internal battery swelling, do not
try to open or forcefully push in the outer case (back).
May cause fires, burns, injury, etc.

- 12 -
Wetting
with water
prohibited
Do not get the equipment wet with liquids such as water
(drinking water, sweat, seawater, pet urine, etc.).
May cause fires, burns, injury, electric shock, etc.
Refer to the following for details on waterproofness.
zP.34 “Notes on Waterproof, Dustproof and Shock-
resistant Properties”
Wetting
with water
prohibited
Do not allow liquids such as water (drinking water,
sweat, seawater, pet urine, etc.) to get inside the
charging jack or external connection jack.
May cause fires, burns, injury, electric shock, etc.
Refer to the following for details on waterproofness.
zP.34 “Notes on Waterproof, Dustproof and Shock-
resistant Properties”
Instruction
Use only optional parts specified by the Company.
May cause fires, burns, injury, electric shock, etc. if you use
a device other than the specified one, or if the manufacturer,
distributor or specification of the device is unclear.
WARNING
Prohibited
Do not subject the equipment to strong force, impacts or
vibration such as letting it fall, stepping on it or throwing
it.
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not allow conductive materials (such as metal objects
and pencil lead) to come into contact with the charging
jack or external connection jack or dust to get inside it.
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not cover or wrap the equipment with bedding etc.
when using or charging.
May cause fires, burns, etc.
Instruction
If charging is not completed after the specified charging
time, stop charging.
May cause fires, burns, injury, etc. because of overcharging.

- 13 -
Instruction
Be sure to turn off the product and not to charge the
battery in locations where flammable gas may be
generated and where dust is generated.
May cause explosions, fires etc., because of igniting
flammable gas etc.
Instruction
When using at a gas station, or nearby follow the
instructions of each facility.
Do not charge the equipment at the gas station or nearby.
Also, pay attention to when using the product at a gas
station, or nearby and do not using it while refueling.
May cause explosions, fires etc., because of igniting
flammable gas etc.
Instruction
If any trouble such as an unusual odor, unusual noise,
smoking, overheating, discoloration or deformation is
found during use, charge or storage, pay attention to
safety and follow the instructions below.
•Unplug the power plug of the specified charger (sold
separately) from the outlet.
•Turn off the product.
May cause fires, burns, injury, electric shock, etc. if you do
not follow the instructions above.
CAUTION
Prohibited
Do not use a damaged equipment.
May cause fires, burns, injury, etc.
Prohibited
Do not leave the equipment on unstable surfaces, such
as on a wobbly table or sloped surface. Be very careful
while the vibrator is set.
May fall and cause injury etc.

- 14 -
Prohibited
Do not use or store the equipment in locations that are
subject to humidity, dust or high temperatures.
May cause fires, burns, electric shock, etc.
Refer to the following for details on waterproofness/
dustproofness.
zP.34 “Notes on Waterproof, Dustproof and Shock-
resistant Properties”
Prohibited
If being used by a child, have a guardian teach him/her
the proper handling procedures and do not have him/her
use it improperly.
A child may swallow the equipment, or suffer injury, electric
shock, etc.
Prohibited
Do not place the equipment within reach of young
children or where pets can access it.
Be careful about where to store of small parts such as
the SIM card/microSD memory card tray and Quick
Switch Adapter (Sample) in particular.
A young child may swallow the equipment, or suffer injury,
electric shock, etc.
Instruction
Be careful when using the product continuously or
charging because it may become warm. Also, be careful
not to touch it unintentionally and continuously when
you carry the equipment in your pocket, fall asleep, etc.
The product or specified charger (sold separately) may
become warm when using an application, a call, data
communication, watching video, etc. continuously or
charging. Directly touching a warmed part continuously may
cause redness, itching, rashes, low-temperature burns, etc.
on your skin depending on your constitution or health
condition.

- 15 -
■Main Unit
DANGER
Prohibited
Do not throw the product into a fire or heat it.
May cause fires, burns, injury, etc.
Prohibited
Do not apply excessive force on the product such as
puncturing it with a sharp object (nail etc.), hitting it with
a hard object (hammer etc.) or stepping on it.
May cause fires, burns, injury, etc.
Instruction
If the substance inside the product comes into contact
with your eyes, mouth, etc., immediately rinse the
contacted area with clean water. Then seek prompt
medical treatment.
May result in loss of eyesight, sick, etc. because of the
substance inside the product.
WARNING
Prohibited
Do not point the illuminated light directly at someone's
eyes. Especially when you use it for young children,
keep sufficient distance from them.
Do not use Mobile light near people's faces. Eyesight may be
temporarily affected leading to accidents etc.
Prohibited
Do not illuminate or emit the mobile light at anyone
driving a car or other vehicles.
May prevent a driver from driving safely and cause a traffic
accident etc.
Prohibited
Do not watch the screen which is flashing repeatedly for
a long time.
May cause spasm or loss of consciousness.

- 16 -
Prohibited
Do not allow water or other liquids (drinking water,
sweat, seawater, pet urine, etc.), metal, flammable
material or other foreign object to enter the SIM card/
microSD memory card tray slot on the product.
Also, do not mistake the slot place and direction of the
SIM card or microSD memory card.
May cause fires, burns, injury, electric shock, etc.
Prohibited
Do not expose the camera lens to direct sunlight etc. for
an extended period.
May cause fires, burns, injury etc. because of the light-
collecting mechanism of the lens.
Prohibited
Laser (proximity sensor)
Do not stare into proximity sensor.
May temporarily affect eyesight, leading to accidents.
EN60825-1:2014/A11:2021
CLASS 1 LASER PRODUCT
Consumer LASER PRODUCT
EN 50689:2021
Prohibited
Do not ring an alarm in your ear when it sounds.
May damage your hearing such as difficulty in hearing.
Instruction
Turn off the product or set it to Airplane mode before
going aboard an airplane.
Since using the product on airplanes is restricted, follow the
instructions given by the respective airlines.
Failure to do so might affect an airplane's electronic
instrumentation because of signals.
If you commit a prohibited act while using the product on an
airplane, you may be punished by law.

- 17 -
Instruction
Follow the instructions given by the respective medical
institution regarding the use of the product in a hospital.
Turn off the product in areas where the use of cell phones is
prohibited.
Failure to do so might cause interference with the operation
of electronic devices and electronic medical devices
because of signals.
Instruction
Keep the product away from the ears during a call in
which hands-free is set, while the ringtone is ringing
loudly, during stand-by, etc.
When you attach the earphone/microphone etc. to the
product to play games, video/music, etc., do not make
the volume too loud.
During a call in which hands-free is set, loud sounds are
being emitted from the product.
Even during stand-by, the ringtone or alarm sound may
activate suddenly.
Hearing loud sounds for a long time may damage your
hearing such as difficulty in hearing.
Also, excessively high volume prevent you from hearing
ambient sounds and cause an accident.
Instruction
If you have a weak heart, take extra precautions when
setting functions such as the vibrator and ringtone
volume for incoming calls.
You may be startled at the sudden vibrator and ringing for
incoming calls and may have harmful effects on your heart.
Instruction
If you are using electronic medical equipment etc.,
contact the respective manufacturer or dealer to check
whether the operation of the equipment is affected by
signals.
May interfere with the operation of electronic medical
equipment etc. because of signals.

- 18 -
Instruction
Turn off the product near high-precision electronic
devices or devices that use weak electronic signals.
May interfere with the operation of electronic devices
because of signals.
※Take particular care with the following devices
Hearing aids, implanted cardiac pacemakers, implanted
cardioverter-defibrillators, other electronic medical
equipment, other equipment controlled by electronic signals,
etc. If you use an implanted cardiac pacemaker, implanted
cardioverter-defibrillator or other electronic medical
equipment, contact the respective manufacturer or dealer to
check whether the operation of the equipment is affected by
signals.
Instruction
If the display part or camera lens is damaged, be careful
of broken parts and the exposed inside of the product.
May cause burns, injury, electric shock, etc. if you touch the
broken or exposed parts.
Instruction
If the internal battery leaks or emits an unusual odor,
immediately stop using the product and move it away
from any naked flames or fire.
The battery fluid is flammable and could ignite, causing a
fire, explosion, etc.
Instruction
Do not allow a pet etc. to bite the product.
May cause fires, burns, injury, etc. because of catching fire,
exploding, overheating or leaking of the internal battery.
CAUTION
Prohibited
For using a motion sensor and geomagnetic sensor,
check the safety around, hold the product and do not
swing it more than necessary.
May cause an accident such as injury.

- 19 -
Prohibited
If the display is broken and the internal substance then
leaks, do not get it on your skin (face, hands, etc.),
clothes, etc.
May result in damage your eyes or skin.
If the internal substance comes into contact with your eyes,
mouth, skin or clothes, immediately rinse the contacted area
with clean water.
Also, if it comes into contact with your eyes, mouth, etc.,
seek medical treatment immediately after rinsing the
contacted area.
Prohibited
Do not dispose of the product in ordinary garbage.
May cause fires, burns, injury, etc. Also, may damage to the
environment. Follow the instructions of the unnecessary
product by a local institution that handles used products.
Prohibited
If the substance inside the internal battery leaks, do not
get the liquid on your skin (face, hands, etc.), clothes,
etc.
May result in damage your eyes or skin.
If the internal substance comes into contact with your eyes,
mouth, skin or clothes, immediately rinse the contacted area
with clean water.
Also, if it comes into contact with your eyes, mouth, etc.,
seek medical treatment immediately after rinsing the
contacted area.
Instruction
If you use the product in a vehicle, contact the vehicle
manufacturer or dealer to check whether the operation
of the vehicle is affected by signals.
May interfere with the operation of electronic equipment
because of signals in some vehicle models. In this case,
stop using the product.
Instruction
If any trouble on your skin is occurs due to using the
product, immediately stop using it and seek medical
treatment.
Use of the product may cause itching, rashes, eczema, etc.
depending on your constitution or health condition.
For details on materials of each part, refer to “Material List”
(zP. 2 5 ).