SHORE TEL IP 560 User manual

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
ShoreTel 560/560g IP Phone Quick Reference
PHONE OPERATION
Place Calls
Use the Speakerphone or a Headset
Speaker
or
Headset
+ ext.
Use the Directory
Directory
+ to select +
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
$IAL
/+
Make a Conference Call
Conference
+ ext. +
#ONFRN
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
or
#ONFRN
#ONSLT
#ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
Use the Intercom
Intercom
+ ext. +
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
Redial and Check Missed Calls
Redial
+ to select +
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
$IAL
/+
Dial Paging Extension number provided by administrator
Answer Calls lift handset or
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN
!NSWER
!NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
or
Speaker
or
Headset
Send a Call to Voice Mail
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK
4O
4O
6-
6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
Divert a Call
Transfer
+ ext. +
#ONFRN #ONSLT #ANCEL
4RANSF
4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
Select a Ring Tone
Options
+ password +
#
+ to select
Adjust Handset, Headset
or Speakerphone Volume Volume to select
Answer Call Waiting select appropriate call key
Interact with Calls
Mute a Call
Mute
Place a Call On or Off Hold
Hold
Transfer a Call
Transfer
+ ext. +
#ONFRN #ONSLT #ANCEL
4RANSF
4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
or
#ONFRN
#ONSLT
#ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
Join Calls
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM
*OIN
*OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
Park Calls
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN
!NSWER
!NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
+
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
+ ext.
Unpark Calls lift handset or
Speaker
+
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK
5N0ARK -ODE 0ICKUP
$IAL
/+
+ ext. +
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK
5N0ARK -ODE 0ICKUP
$IAL
/+
Change Call Handling Mode
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK
-ODE
-ODE 0ICKUP
$IAL
/+
+ to select +
#ONFRN #ONSLT #ANCEL4RANSF
)NTCOM *OIN !NSWER
0ARK 4O6- 0ICKUP
5N0ARK -ODE 0ICKUP
$IAL
/+
/+
Log In and Out of Workgroups
Options
+ password +
#
+ to select
Adjust the Display Contrast press and hold
Mute
+ to select
VOICE MAIL
Log Into Main Menu
Voice Mail
+ password +
#
Log In from Another Extension
# #
+ ext. + password +
#
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
OFFICE ANYWHERE CODES
Transfer a call
* *
+ destination +
# #
Conference a call
* *
+ destination +
* *
Hold a call
* *
Hang up
# #
Access other star codes
* *
+ (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call
*1 1
+ ext.
UnPark a call
*12
+ ext.
Pick Up a Remote Extension
*13
+ ext.
Pick Up the Night Bell
*14
Use the Intercom
*15
+ ext.
Barge In
*16
+ ext.
Silent Monitor
*17
+ ext.
Toggle the Hunt Group Status
*18
+ HG ext.
Whisper Page
*19
+ ext.
Change CHM and Forwarding Voice Mail + password +
#
+
72
Change Extension Assignment Voice Mail + password +
#
+
731
Unassign Extension Assignment Voice Mail + password +
#
+
732
Assign Extension to External Number Voice Mail + password +
#
+
733
TROUBLESHOOTING
View Phone Information
Mute
+ I-N-F-O +
#
Reboot Your Phone
Mute
+ R-E-S-E-T +
#
Note: For additional details on the information contained in this Quick Reference card, please
consult the 560/560g User Guide.

ShoreTel 560/560g IP Phone Quick Reference
ABC company
511
5 0 9
Pickup Unpark Mode
519
Bob Berry 510
Standard
[phone]
11:53 am Fri, Jun 27
5 1
Status Ico
n
Your extensionYour name
Unheard
voice mail
Call
Handling
Mode
DID
Speed Dial
Monitored
Extension
Soft Key
Function
Missed
Calls
Agent
State
ShoreTel IP 560/560g Idle Interface ShoreTel IP 560/560g Inbound Call
GUIDE TO STATUS ICONS
Custom Keys - Monitored Extension
Idle
Inactive / Do Not Disturb
Unheard Voice Messages
Do Not Disturb / Unheard Messages
Incoming Call (Animated)
On a Call
Incoming Call and On a Call
On a Conference Call
Call On Hold / Parked
511
0:15 509
Answer To VM
519
[phone]
Sam Smith
HQ ATT Local
Caller
Duration
of Call
Soft key
functions
!"#
-./
0123 456 789:
*+,'()
$%&




 
6OICE-AIL
$IRECTORY
/PTIONS
2EDIAL (OLD
)NTERCOM
#ONFERENCE
4RANSFER

Custom Keys
Six custom keys with tri-color
LED indicators can be config-
ured as call keys, monitored
extensions, or speed dial keys.
Speaker
Delivers
high-quality
wideband
sound.
Indicator LED
Flashing light alerts the
user to incoming calls
and unheard voice
messages.
Function Keys
Perform core telephony functions
(Voice Mail, Transfer, Options,
Conference, Directory, Intercom,
Redial, Hold)
Scroll Button
Select options
in interface.
Dial Pad
LCD Display
160 x 80 pixel, 2-bit grayscale
Soft Keys
Context-sensitive,
functions defined
on display.
Microphone
Audio Control Keys
Volume button controls
handset, headset,
speaker and ring
volume. Mute, Speaker,
and Headset keys are
illuminated when func-
tions are active.
Handset with
Finger Rest
Function Keys
Overlay
Vinyl overlay imprinted with
international symbols.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1067-04
Headset jack
Note: You can c onnect a supported headset into the 560/560g IP Phone by plugging the
headset into the headset jack at the left corner of the phone chassis. Contact your system
administrator for details.
Custom Keys - Call
On Hook
Off Hook
Inactive / Do Not Disturb
Incoming Call (Animated)
On a Call
On a Conference Call
Call On Hold / Parked
Remote Hold
Main Display
Unheard Voice Messages
Missed Calls
Logged Into Workgroup
Logged Into Workgroup, In Wrap-Up
Logged Out of Workgroup
Custom Keys - Speed Dial
Speed Dial Extension
Your ShoreTel 560/560g IP phone provides color cues to help you determine the operational status. Note
that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Steady Green - in use by you
Blinking Green - (Slow blink: 1s on/1s off) incoming call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
Steady Orange - extension’s call handling mode set to Do Not Disturb
Steady Red - in use by other party (applies to BCA and Extension Monitor)
GUIDE TO LEDS
Handset jack
This product is covered by one or more of the following patents: United States Patent 6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States Patent 7,379,540,
and United States Patent 7,386,114. ShoreTel, Inc. All rights reserved.