SHORE TEL Ip 230 User manual

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ShoreTel230IPPhone
UserGuide
MANAGINGCALLS‐BASICFEATURES
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PlacingCalls
UsingHandset:
Withhandsetlifted
DialExtensionNumberordial9+OutsideNumber
Waitforpersontoanswer(converse)
UsingtheSpeakerphone:
Pressthespeakerphonebutton
DialExtensionNumberordial9+OutsideNumber
Waitforpersontoanswer(converse)
Presstoendcall
UsingtheHeadset:
PresstheHeadsetbutton
DialExtensionNumberordial9+OutsideNumber
Waitforpersontoanswer(converse)
Presstoendcall
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Note1:Ifyouliftedthehandsettomakeacallandyounowwishtousethespeakerphone,
simplypressspeakerandhangupthehandset.
Note2:Ifyouwishtomuteanactivecall,simplypressthemutebutton(theLEDwillturn
red)toreturntotheconversationpress again.
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AnsweringCalls
WhileyourphoneisringingtheLEDinthetoprightcornerwillflashredsignifyinganincoming
call.DoubleringsindicatesanInternalcallwhileSingleringsindicatesanExternalcall.Lookin
thedisplay’stopleftcorner,thecaller’snameandnumberwillappear.
LiftHandsetorpressSpeakerforhandsfree
Ifusingheadsetpresstheheadsetbutton
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AcceptingaSecondCall
Ifyoureceiveanincomingcallwhileyouareonthephone,youcanpresstheblinkingcall
appearancebuttontoanswertheincomingcall,andthecurrentcallwillautomaticallybeput
onhold.Ifyouareoutofcallappearancebuttonsyoucanplaceadditionalcallsonandoffof
holdbyusingthePersonalCallManager.
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CallPickup‐allowsyoutopick‐uparingingfromanotherextension
PressPickupsoftkey
DialExtensionNumberthatisringing

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MANAGINGCALLS‐BASICFEATURES‐continued
PlacingCallsonHold
Withacallinprogress
PressHoldbuttonHold(thecallisonlyheldatyourphone)
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ReturningtoaHeldCall
FromyourPhone:
Lifthandsetatyourphone
PressHoldbuttonHoldorPressflashingCallKey
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FromAnotherPhone:
PressUnPark
DialExtensionNumber
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Note1:Ifyourphoneisidlewhileacallisonhold,youwillhearareminderringin15secondsandagain
atoneminuteintervals.
TransferringCalls
Withthecallerontheline
  Transfer
PresstheTransferbutton (thecallisputonhold)
Dialtheextensionnumber(orpressthecustomextensionbuttonand/orusethedirectorytofind
theparty).
PressTransferSoftKeyforblindtransferOR
 ToAnnouncethecallertothepartywaitforanswer
HanguptotransferorpressCANCELsoftkeytoreturntothecaller
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TransferringCallstoVoiceMail
WithacalleronthelineTransfer
PresstheTransferbutton (thecallisputonhold)
DialExtensionnumber
PresstheMOREsoftkey
PressTOMBsoftkey
Hang‐up
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ParkingandUnparkingCalls
Whenconnectedtoacall
PressPARKsoftkey
Dialtheextensiontobeparkedon
Ifyouareatthephonewherethecallisparked,presstheflashingcallkeytoretrievethecall
ToUnparkthecallfromanotherphone:
PressUNPARKsoftkey
Dialextensionnumbercallisparkedon
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AUDIOCONTROLS
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AdjustingRingToneVolume
Toadjusttheringvolume,whilethehandsetisonhookandthespeakerphoneisoff,press
and onthevolumebutton.Bypressing repeatedlyyoucanturnofftheringer.
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AdjustingHandsetVolume
Toadjustthevolume,whilethehandsetisoffhook,pressandonthevolumebutton.
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AdjustingHeadsetVolume
Toadjusttheheadsetvolume,whiletheheadsetLEDisilluminated,pressandonthe
volumebutton.
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AdjustingSpeakerphoneVolume
Toadjustthespeakerphonevolume,whiletheheadsetLEDisilluminated,pressandon
thevolumebutton.
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ADJUSTINGDISPLAYCONTRAST
Toadjustthecontrastofyourdisplay,pressandholdpress mutewhilerepeatedlypressing
andontheScrollbuttontolightenordarkerthescreen.
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ChangingRingTone
PressOptions,enteryourpasswordandPressOKsoftkey
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 ScrolltoselecttheChangeRingoption
PresstheEDITsoftkey
UsetheScrollbuttontoscrollthroughtheavailableringtones(Ring1‐4)
PressRINGsoftkeytohearselectedtone
PresstheOKsoftkeywhenyou’vechosentheringyouwant,thenpresstheDONEsoftkey
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MANAGINGCALLS‐ADVANCEDFEATURES
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ConferenceCall(upto6‐party)
Withacallinprogress
Pressthenextavailablecallkeyanddialmakesecondcall
Dialtheextensionandorpress9+outsidenumber
ToconnectallpartiespresstheJoinsoftkeyortoreturnyourcallerpresstheflashing
key
AdditionalFunctions:Afteraconferenceisestablished,youcanusetheShowsoftkeytodisplayall
conferencedparties.Ifyouwishtodisconnectaparty,scrolltotheparty'sentryandpresstheDropsoftkey.
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RedialingandCheckingMissedCalls
PressRedialRedial
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PressAgaintoDialthelastnumberyoucalledOR
 Usethescrollbuttontoselectthenumberyouwanttocall
PresstheDIALsoftkeyortocallaninternalextensionpresstheINTCOMsoftkey
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Directory
PressDirectory
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Pressthedialpadkeysthatcorrespondtotheindividualsfirstorlastnamethatyouwishtodial
•(Press#foraspaceinaperson’snameandpress*foranycharacter;IfyoumakeanerrorpresstheBACK
softkeytoDeletethecharacter)
PressandonScrollbuttonnexttothedisplaytoselectdesiredname
PressDIALsoftkeytodialthenumber
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ChangingCallHandlingMode
PressModeSoftKey
CallHandlingshouldbehighlighted
Usethescrollbuttontoscrolltodesiredmode
PressOKsoftkey
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ChangingExtensionAssignment
AllowsyoutoassignyourextensiontoanyotherIPphone,andthenthatphoneacceptsinternaland/or
externalcallsplacedtoyourdirectline.Gotothephoneyouwanttoassignyourextensionto
PressVoiceMail
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Press#,enterextensionnumber+password+#+731
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Hang‐Up
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UnassignExtensionAssignment
Cancelsanextensionassignment
PressVoiceMail+password+#+732
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HangUp