Siemens SiPass Entro User manual

Building Technologies
Fire Safety & Security Products
SiPass Entro
Operation
MP6.5 SP1

Technical specifications and availability subject to change without notice.
© 2010 Copyright Siemens Switzerland Ltd
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and undertakes not to publish the document nor the subject thereof in full or in part, nor to make them available to any third party without our
prior express written authorization, nor to use it for any purpose other than for which it was delivered to him.

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1About this document ....................................................................................6
2Safety..............................................................................................................7
2.1 Target Group...................................................................................................7
3Service description .......................................................................................8
4Description of equipment.............................................................................9
4.1 Software description........................................................................................9
4.1.1 Software applications.......................................................................9
4.1.2 Software windows..........................................................................10
4.2 System overview ...........................................................................................11
4.3 System capacity and limits............................................................................12
5Start the software........................................................................................13
5.1 Indicators for communication status..............................................................14
5.2 Personalize PC settings ................................................................................16
5.2.1 Auto log-off.....................................................................................16
5.2.2 Automatic deletion of events..........................................................16
5.2.3 Automatic disable of unused cards................................................17
6Order of configuration ................................................................................18
7Set time schedule for access control .......................................................19
7.1 Copy time intervals........................................................................................20
8Set time schedules for an intrusion alarm zone ......................................21
9Enter specific half days, public holidays and holiday periods ..............22
10 General half-days, public holidays and holiday periods ........................23
10.1 Half days .......................................................................................................23
10.2 Public holidays ..............................................................................................23
10.3 Holiday periods..............................................................................................24
11 Configure doors ..........................................................................................25
11.1 Door relay time settings ................................................................................25
11.2 Setting properties ..........................................................................................26
12 Add access groups .....................................................................................28
13 Configure persons (cardholders) ..............................................................30
Table of contents

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13.1 General settings ............................................................................................30
13.2 Add and configure persons ...........................................................................31
13.3 Register unknown cards via the Door Monitor application............................33
13.4 Register cards with enrolment reader at PC .................................................33
13.5 Duplicate a card ............................................................................................33
13.6 Duplicate to several cards .............................................................................33
13.7 One person – multiple cards .........................................................................34
13.8 Add persons to the priority group ..................................................................35
13.9 Show persons authorities for doors...............................................................35
14 Register system users ................................................................................36
15 Bank Lobby Function..................................................................................38
15.1 Using non-Entro cards for entrance ..............................................................38
15.2 Configuring the prefix ....................................................................................38
15.3 Decide on readers for Bank Lobby Function.................................................39
16 Access registration .....................................................................................40
16.1 Decide on PCs to retrieve events..................................................................40
17 Event and door filters .................................................................................41
17.1 Decide on name for new event filter..............................................................41
17.2 Managing Event filters...................................................................................42
17.3 Use event filters.............................................................................................42
18 The calendar ................................................................................................43
19 Encryption functions in Local Area Network ...........................................44
19.1 Encryption gives higher security....................................................................44
19.2 Change the crypto key ..................................................................................45
20 Door and event monitor..............................................................................46
20.1 Multiple windows with different monitoring focus ..........................................46
20.2 Search events ...............................................................................................47
20.3 Using several camera and door status windows...........................................47
20.4 Camera operation in PC................................................................................48
20.4.1 Camera icons.................................................................................48
20.4.2 Live view without recording............................................................48
20.4.3 Manually recording.........................................................................49
20.4.4 View recordings in the event log....................................................49
20.4.5 Search and view recordings from one camera ..............................50
20.5 Door operation from PC ................................................................................50
20.5.1 Open/close all doors ......................................................................51
20.6 Roll call ..........................................................................................................51
20.7 Reset blacklisted card ...................................................................................51
21 Card printing................................................................................................52
21.1 Pre-requisites ................................................................................................52
21.2 Template design tool .....................................................................................52
21.2.1 Static or dynamic information.........................................................52
21.2.2 Card layout templates and/or Receipt layout templates ................53

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21.2.3 Static and/or dynamic text .............................................................53
21.2.4 Static and/or dynamic images........................................................54
21.3 Linking images to card holder .......................................................................54
21.4 Printing a card ...............................................................................................55
21.4.1 Print with right-click command .......................................................55
21.4.2 Print in a Terminal server environment..........................................55
22 Printouts.......................................................................................................56
22.1 Configured information..................................................................................56
22.2 Events ...........................................................................................................56
23 Working with multiple systems .................................................................57
23.1 Logging in......................................................................................................57
23.2 Dialing the modem connected system ..........................................................57
23.2.1 Configuring information..................................................................57
23.2.2 Starting Door monitor without interrupting the modem
connection......................................................................................58
23.2.3 Logging in to another system.........................................................58
24 Using the system ........................................................................................59
24.1 Entrance ........................................................................................................59
24.2 Arm and disarm an intrusion alarm system...................................................59
24.2.1 Abort an automatic alarm arming cycle .........................................60
24.3 Enter the duress code ...................................................................................60
24.4 Set or change the PIN...................................................................................61
24.5 Pop-up windows – and acknowledgement....................................................61
24.5.1 Common alarm outputs .................................................................61
24.6 Caretaker functions .......................................................................................62
24.6.1 Unlocked ........................................................................................62
24.6.2 Group code ....................................................................................62
24.6.3 Reset door to normal state ............................................................63
24.7 Quick search of card holders ........................................................................63
24.8 Advanced searching of registered persons...................................................64
24.8.1 Search example.............................................................................64
24.8.2 Search with right-click on person – or door. ..................................65
24.8.3 Import and export information about persons................................65
24.8.4 Import information..........................................................................65
24.8.5 Export information..........................................................................66
24.8.6 Create an import file in Excel.........................................................67
24.9 Backup of event files .....................................................................................68
24.10 Backup of the database ................................................................................68
24.11 View system resources .................................................................................69
24.12 View and make reservations via Entro..........................................................69
24.12.1 View reservations in general..........................................................69
24.12.2 Make reservations for person ........................................................69
24.13 Make a reservation........................................................................................70
24.13.1 Make a reserve with a web browser ..............................................70
24.13.2 Make a reserve via a booking terminal..........................................71
25 Index .............................................................................................................72

About this document
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1About this document
This document contains information on the operation of the product.
Note - if you have been using earlier versions of SiPass Entro documentation, you
will now find information about some software configuring details in the Installation
manual.

Safety
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2Safety
2.1 Target Group
Target readers Qualification Activity Condition of the
product
Operating
company/customer
No particular
qualification
required.
Decide on whether
and where/how the
product/service will
be used.
Differs depending on
the product.

Service description
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3Service description
SiPass Entro is an access control system. It is designed for use in both small
companies and large ones; wherever there is a need to control which people
should have access to the different doors and departments in the premises.
There is an advanced function for reservation (e.g. in sports arenas, conference
rooms etc). It works in co-operation with the access control functions.
Next to the doors, card readers with keypads (optional) are installed. They are
connected to segment controllers, which are then configured from a PC.
If needed, SiPass Entro can control up to 10 000 access control systems installed
in different buildings. The systems may be connected directly to the PC or be
connected via a modem and/or local area network.

Description of equipment
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4Description of equipment
4.1 Software description
4.1.1 Software applications
The SiPass Entro software consists of three applications:
Installer
This application is used for setup of the hardware. Install PC, Controllers and door
monitor contact and alarm zones.
Entro
This application is used for configuring and managing access groups and persons
(cardholders). It can be treated as main part of the software, because it is used for
daily operations.
The following functions are integrated in the Entro:
Access control
Add Cardholder, choose and configure Caretakers, create Access Groups,
create Time Schedules, Zones (anti-pass-back zones, roll call zones, entrance
limitation zones
Card printing (badge printing)
Create your own card design and print it on an industry standard cards.
Video Surveillance (CCTV) integration
The SiPass Entro system can be used in combination with a Siemens CCTV
system. A connection can be done from the SiPass Entro software directly to
install and maintain the CCTV system (e. g. DVRs and cameras)
Intrusion alarm system control
A common application for the SiPass Entro is, beside access control, to control
an external intrusion alarm system by means of an access card.
Reservation function
The System Administrator sets which objects (such as card readers/doors) are
to be included and chooses the relevant reservation time schedules.
The users wanting to reserve times can use an ordinary web-browser (such as
Internet Explorer). Alternatively use his/her card in a reservation terminal
(InfoPoint IP811) – depending on how the system is configured.
Printouts
Door Monitor
This application is used to display event logs, door status and video sequences. It
can be also used for unlocking doors via the PC.

Description of equipment
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4.1.2 Software windows
Entro starting window
When the Entro application is started the following windows is displayed (showing
the list of persons):
Entro start window
Shortcuts
There are two shortcuts sometimes available in the software, to help creating,
editing or deleting information. They appear e g in the Access group properties and
in the Person’s properties.
Shortcut to Time schedule
Shortcut to Access groups
E. g. when you create a new person, click on the shortcut Access group if you have
not yet created a suitable one. In the same manner you can click further to Time
schedule if you want to create or edit a time schedule. In all cases you will come
back to the previous step when you exit the menus.

Description of equipment
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4.2 System overview
The system below is shown on three levels:
PC (with software) to send/receive information to/from the system via direct
cable or network. The InfoPoint IP811 terminal is used for reservation
functions.
SR35i controllers hold information and make decisions as to the access
granted at the doors.
Door environments where door controllers, readers, keypads etc. are installed
together with electrical locks.
SR35i
SR35i
SR35i
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Different levels in the system.
1a PC – Security Controller
1b PC – System Administration
1c PC – Visitor Management
1d Local PC – System Administration
1e Reservation Management
2 Controllers
3 Doors
4 Video surveillance system connection (TCP/IP)
5 Intrusion alarm control (relay output)
6 Control inputs and outputs

Description of equipment
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4.3 System capacity and limits
SiPass Entro software
Software for control of up to 10 000 systems, each capable of managing up to:
512 wired doors and 512 wireless doors (RF) in up to sixteen controllers
40 000 cards
240 time schedules
480 access groups
240 zones (alarm, anti pass back, roll call, interlock and entrance limitation
zones)
16 system users in 4 levels + installer level
14 holidays, 7 half days and 4 holiday periods in each time schedule
Reservation functions
64 reservation objects (machine groups)
Maximum of 30 doors and/or IOR6 relays in each reservation object
32 time schedules with 24 intervals in each
Flexible interval reservation
Maximum number of reservations is 6100
Video Surveillance (CCTV) integration
Maximum 16 DVR - one DVR per SR35i/SR34i
Maximum 128 cameras
Card printing
Multiple card and/or receipt template design
Bulk printing of cards

Start the software
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5Start the software
The first time you start the SiPass Entro software you will be requested to create a
system user [ 36] and thereafter logon again to be able to store events.
1. In the Windows start menu, select Start > Program > SiPass Entro.
2. Choose one of the three applications: Installer, Entro or Door Monitor.
The login window is displayed.
3. Enter the user name in the user name field (default: bewa).
4. Enter in password the password field (default: pass).
5. If several systems exist, select one system.
If more than 20 systems exist there will be an additional search field.
6. Enter a character.
The system finds any name that includes this.
7. Click OK.
The SiPass Entro main window is displayed.
Start applications via the icons
It is possible so quickly start an Entro application, by using the icon. Proceed like
this:
1. Position the cursor over the icons and right-click.
A menu is displayed
2. Select SiPass Entro or Door Monitor
Either of the applications is started.
Note that the Installer application must be started via Windows start.

Start the software
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5.1 Indicators for communication status
Indicators in the application windows
In the bottom right of the box there are two indicators:
If the text ON LINE and a green indicator are displayed, the PC and the SiPass
Entro application are connected to the access control system.
If the text OFF LINE and a red indicator are displayed, SiPass Entro has no contact
with readers and controllers. This means that the information registered in the PC
does not reach the segment controllers.
If the text DB UP TO DATE (DB = database) and a green indicator are displayed,
the segment controller connected to the actual PC, have the same information as
the PC.
Note that in some circumstances (like upgrading, larger import of persons etc)
there could be a delay in the transferring of information from the “first” controller to
the next. Please study the display information in each SR35i for the correct status
information.
If the text DB OUT OF DATE and a red indicator are displayed, the segment
controllers do not have the same information as the PC. Note that a certain amount
of time may pass before the information has reached all segment controllers and
that the system has to be ON LINE for this to be possible.
You can also look at the status bar to see how far the transferring of data to the PC
has gone. Normally it might be events that are transferred (in cases where the PC
has been OFF-LINE)
The default setting is that you will automatically be logged out of the system if no
task is performed within 15 minutes. In the Entro application you may set the
desired number of minutes [ 16] or disable.

Start the software
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Indicators in the Microsoft Windows toolbar
In the bottom right of the window task bar the following symbol is displayed:
Entro icon in the Windows notification area
When displayed, an application called Entroser (SiPass Entro serial
communication) is running in the background. This is a required condition for
events to be displayed on the PC’s screen and/or stored on hard disk. Entroser will
be running even if you exit any SiPass Entro application.
Despite the name Entroser, this is also used in TCP/IP communication.
Close application and stop communication
In some cases a complete shut down of the SiPass Entro is required. E g during
maintenance actions like updates, or similar. Proceed like this:
1. Position the cursor over the icons and right-click.
A menu is displayed.
2. Select Close Entro.
All communication (entroser) is stopped and the current database is stored.
The icons disappear from the task bar. No events will be stored.
For Windows 7, to see the notification icon, right-click in the notification area and
select Customize notification icons. Find the entry for Entro and choose to Show
icon and notifications in the drop-down list.

Start the software
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5.2 Personalize PC settings
5.2.1 Auto log-off
If the Auto log-off function is enabled, SiPass Entro, Installer and Door and event
monitor will automatically be logged off if any of these programs have been idle
(not used) for a certain time.
This is how to set the desired settings:
1. Open the Entro [ 13] application.
2. Select on the menu System > System users.
3. Select a system user.
4. Click on the Edit button.
5. Click the Advanced tab.
6. In the top box, select whether or not automatic log-off should be applied and for
how long the programs have to be idle before they are logged off (pull the
indicator to the desired number of minutes).
7. Click OK.
5.2.2 Automatic deletion of events
In SiPass Entro, information about events in the system, e.g. entries, are stored
daily. To free disk space, event files can be deleted automatically after a certain
time or when a certain file size is obtained.
Proceed as follows:
1. Open the Entro [ 13] application.
2. Select on the menu System > System users.
3. Select a system user.
4. Click on the Edit button.
5. Click the Advanced tab.
6. Select when events should be deleted:
By time. Select the check box and set the desired number of days. Event
files where the latest event is this old will automatically be deleted.
By size. Select the check box and set the desired file size in Megabytes.
The entire event file is deleted when this file size is reached.
7. Select if event files should be moved to the waste paper basket when they are
deleted or if they should disappear at once.
8. Click OK.

Start the software
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5.2.3 Automatic disable of unused cards
When a card is unused for a selectable period of time, there is an automatic
function for disabling cards (similar to when three incorrect PIN are entered). The
System user only have to enable (or disable) the function and set the time
parameter.
It is possible to set the cards to be blacklisted up to 255 weeks after the latest use
(one week resolution).
There are some rules applied for this function:
The timer for the person is cleared if a new PIN is chosen and when the
user/card performs a valid access.
The timers for all persons are cleared when the option to use this function is
deselected.
If a cardholder is marked as a caretaker, the cardholders’ is not affected by this
function.
If the network between SR35i’s is broken, no decision to disable cards is taken.
The disabling of a card generates an event in the system.
Any card set as a priority card, that has been inactivated by this function, will be
active locally in a door environment that are in the off-line condition (= no
communication between the SR35i and the door). See section Add persons to the
priority group [ 35] .
Proceed as follows:
1. Open the Entro [ 13] application.
2. Choose on the menu System > System settings.
3. Mark the tick-box for unused cards in the general tab to turn on the function.
4. Select the appropriate period, in weeks, how often the card holder list shall be
scanned for unused cards.
Reset automatically blacklisted card
A card disabled by this function is presented in the SiPass Entro application in the
same way as cards disabled by three wrong PIN (e.g. **Name).
When entering the edit mode of the cardholder, a dialogue box appears and
explains the reason for the disabling. You then have the choice of enabling the
card again or not.
If the cardholder has more than one
card – the name will be blacklisted and any
extra card has to be edited explicit for making it active again (there will be ** in front
of the unused extra card).

Order of configuration
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6Order of configuration
The SiPass Entro software consists of five main tabs:
Time schedules
Doors
Zones
Access groups
Persons
We recommend that you follow the above order when you configuring the system
according to your specifications.

Set time schedule for access control
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7Set time schedule for access control
The first thing to do is to identify the different types of working hours or other time
divisions in the premises. Then decide what time schedules are to be used. Finally,
decide what time zones are to be used within each time schedule.
1. Open the Entro [ 13] application.
2. Click the Time schedules tab.
3. Click New.
For new time schedules a wizard is invoked which will help you configure the
required functions. For existing time schedules the tabs are shown (displaying
the same information).
The wizard also allows for directly configuring the Half days, Holidays and
holiday periods. See Enter specific half days, public holidays and holiday
periods [ 22] section.
4. In the Name field, enter the name of the time schedule e.g. Office Hours, and
press TAB.
5. In the Name field of Time zone 1 square, enter the name of the first time zone,
e.g. Work Hours, and press TAB.
6. In the Name field of Time zone 2 square, enter the name of the second time
zone, e.g. Lunch Time, and press TAB.
7. The cursor is placed in the From field far left, next to the Mon. (Monday) text in
the Time zone 1 square.
8. Enter the first time interval for Mondays. Enter the time by typing four digits in
succession, e.g. 0800 for 8.00. Continue with the next time interval, if any.
9. Press TAB until the cursor is placed in the first From field in the Time zone 2
square.
10. Enter the time intervals defined for Time zone 2.
The unspecified hours i e the remaining time, are always called Other time. This
time zone is the third time zone.
NOTE 1
The time intervals must not overlap. If one interval in Time zone 1 ends with
1200, the following time interval in Time zone 2 must start with 1201
NOTE 2
If you create separate time schedules for Doors and Access groups, you can
easily change times for the security level of the door – or change times for only
the authorities of different access groups

Set time schedule for access control
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7.1 Copy time intervals
You will probably want to use the same time intervals for Tuesday’s and the other
weekday’s working hours. This is how to copy the time intervals defined for
Monday.
1. Place the pointer above the Mon. text and click the right mouse button. A menu
is displayed.
2. Choose Copy times using any mouse button.
3. Place the pointer above the Tue text and click the right mouse button. The
menu is displayed again.
4. Choose Paste times. The time intervals are pasted – the ones you have
defined for Time zone 2 as well.
5. Follow steps 3–4 for the remaining weekdays using the same time intervals.
Should the working hours be shorter on Friday, it is easy to change that
interval.
The time intervals you have defined are illustrated graphically at the bottom of
the window for you to check that you have configured the times correctly (see
the example below).
6. If you want to use the same half days, public holidays and holiday periods for
all time schedules, click OK. The Time schedules tab is re-displayed.
If you want to define specific half days, public holidays, or holiday periods for
this time schedule, go to the Enter specific half days, public holidays and
holiday period [ 22] s section.
7. Set up information for the next time schedule in the same way. Start by clicking
New or click Duplicate. If the information is similar, you need only change a few
pieces of information, e.g. the name of the time schedules.
Other time Working hrs Lunch Working hrs Other time
0 1 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
00.00 – 24.00 hours
NOTE
You can select a time schedule and right-click to invoke the same commands as
the buttons.