Siemens Hicom 300 optiset E Standard User manual

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SetT8 Operating Instructions
Hicom 300
Loudspeaker
Call Pickup
Park
Call Forward
Transfer
2nd Transfer
Programme
Transfer Return

2
Hicom 300 Digital User Guide
Index
Introduction ............................................................................................4
Standard Features
Internal and External Dialling .................................................................5
Dialling the Switchboard.........................................................................5
Call Pickup .............................................................................................6
Call Park.................................................................................................7
Call Transfer ...........................................................................................8
Enquiry Call............................................................................................9
Call Queuing.........................................................................................10
Alternating between Calls.....................................................................11
Transfer a Second Caller ......................................................................12
3 Way Conference................................................................................13
Call Back ..............................................................................................14
External Line Reservation ....................................................................15
Call Diversion Features
Call Forwarding Preset.........................................................................16
Call Forwarding Variable.......................................................................18
PIN Features
Follow Me.............................................................................................19
Electronic Telephone Lock....................................................................20
Mobile Class of Service........................................................................21

3
Index - cont’d
Optional Features
System Abbreviated Dialling.................................................................22
Individual Abbreviated Dialling..............................................................23
Stored Number Redial..........................................................................24
Do Not Disturb......................................................................................25
Executive Override ...............................................................................26
Call Trace .............................................................................................26
Timed Reminder...................................................................................27
Night Service........................................................................................28
Key Settings (+/–).................................................................................28

4
Introduction
This guide is designed to assist you in using all authorised features on a
Siemens Hicom 300 Communications System.
Your extension may not be authorised∗∗
∗∗
∗to use all features. The Siemens
representative can confirm features that are available to you.
Yourextensionmayalsobesubjecttotrunkbarringthusrestrictingwhereyou
may dial.
A variety of instruments are available for use on the Hicom 300. e.g.-
Siemens Set T25 - Digital Loudspeaking feature telephones
Siemens Set T24 - Digital Open Listening feature telephones
Siemens Set T8 - Digital Open Listening feature telephones
Siemens euroset - Multi-frequency Loudspeaking telephones
Venus - Analogue telephones
LED - Light emitting diode
Pleaserefertotheseparate instruction manuals fortheSetT24/25,Analogue
and euroset instruments.
TheSetT24isaDigitalfeaturetelephoneinstrumentwithon-hookdiallingand
loudspeaker facilities but no microphone.
The Set T25 is a Digital feature telephone instrument with Hands-Free
operation allowing for on-hook dialling and bothway speech.
∗∗
∗∗
∗- authorised features are those features that your company has designated
for your use and may vary from extension to extension.

5
Internal and External Dialling
Handset operation
- lift handset, listen for internal dial tone
- dial the required internal or external number (preceded by “0”) for
outside line
Handsfree operation
- do not lift your handset
- dial the required internal or external number (preceded by “0”) for
outside line
- lift handset when called party answers
NB Your telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
Handset operation
- lift handset, listen for internal dial tone
- dial 9
Handsfree operation
- do not lift your handset
- dial 9
- lift handset when operator answers

6
Call Pickup
The call pick up feature allows you to answer any ringing extension in your
pickup group from your extension.
Activate Call Pickup
An extension within your pickup group is ringing
-Call Pickup LED flashes
- a ping ring will also alert you to an incoming call
- lift your handset, listen for internal dial tone
- press Call Pickup key
- incoming call is answered

7
Call Park
Calls may be parked on your Set T8 for retrieval from your instrument, or any
otherdigitaltelephoneinyourCallPickupgroupwhichisequippedwithaPark
key.
Only 1 call per pickup group may be parked at a time.
Park a Call
- press Park key
-Park LED flashes
- replace your handset or press Loudspeaker key
-Park LED remains flashing
Retrieve a Parked Call
-Park LED is flashing
- lift your handset, listen for internal dial tone
- press Park key
-Park LED is off
- caller is now on line

8
CallTransfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when the extension or the switchboard answers, announce
the call and replace the handset
- if called party does not answer
- press Transfer Return to reconnect to original call
Transfer to a Free Extension (Call not Announced)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when you hear ring tone, replace your handset
The call has now been transferred. If the ringing extension does not answer
within a predetermined time the call will automatically be transferred back to
your extension.
Transfer to a Busy Extension
- press Transfer key, listen for internal dial tone
- dial the required extension number
- when you hear busy tone, replace your handset
Thecallhasnowbeentransferredtothebusyextension.Ifthebusyextension
terminates the call within a predetermined time and replaces the handset the
transferred call will ring the extension. If the extension remains busy the call
will automatically be transferred back to your extension.

9
Enquiry Call
This feature allows you to hold an existing call, dial another extension or even
an external number, conduct a conversation without the original caller over-
hearing, and then return to the original caller.
Activate Enquiry Call
- press Transfer key, listen for internal dial tone
- dial the required extension number or dial “0” and then
the required external number
- conduct your conversation
- press Transfer Return key to return to the original call
Youmay use theAlternating keytoswitchbetween the original and3rdparty
calls. In each case the other party is automatically placed on hold.
YoucanonlyusetheAlternatingfeatureonaSetT8ifyouhaveanAlternating
key.
The Alternating code ∗∗
∗∗
∗27 will not function on a Set T8.

10
Call Queuing
This feature allows a 2nd call to camp on your extension when you are busy
on a call. Your telephone needs to equipped with a Call Queue key.
The caller will receive ringing tone instead of busy tone.
Activate Call Queuing
- press Call Queue key
-Call Queue LED is on
When you are busy on a call and a 2nd call arrives it will be signalled by the
flashing of your Call Pickup LED, and on all other digital instruments in your
Pickup Group. A ping ring will also alert you to the 2nd call.
If you do not use the Call Pickup feature to answer the 2nd call then the call
will be routed to your Call Forward Preset destination.

11
Alternating between Calls
Youhaveacallonthelineandwishtomakeasecondcallandwanttoalternate
between both calls.
- press Transfer key
- dial the required extension or external number
or
You have a call on the line and wish to answer a second call and want to
alternate between both calls.
- press Call Pickup key
Youmay use theAlternating keytoswitchbetween the original and3rdparty
calls. In each case the other party is automatically placed on hold.
YoucanonlyusetheAlternatingfeatureonaSetT8ifyouhaveanAlternating
key.
The Alternating code ∗∗
∗∗
∗27 will not function on a Set T8.

12
Transfer a Second Caller
Answer 2nd Caller
IfyouarebusyonacallwhentheCallPickup LEDstartsflashingandyouwish
to answer the waiting call.
- ask 1st caller to hold
- press Call Pickup key
- 1st caller is placed on hold
- 2nd caller is now on line
Transfer 2nd Caller
- press Transfer key
- dial required extension number
- press 2nd Call Release key
- 1st caller is now on line
Return to Caller
Ifnoreply or busy tone isreceivedwhenattemptingtotransferthesecondcall
you can then return to the second caller.
- press Transfer Return key
- 2nd caller is now on line
- 1st caller is still on hold

13
3Way Conference
This feature allows you to bring a third party into an existing conversation on
your extension.
The options allowed are:
1. 3 extensions
2. 2 extensions and one external party
3. 1 extension and two external parties.
Activate a 3 Way Conference
- you are engaged on a call
- press Transfer key, listen for internal dial tone
- dial the required extension or “0” and the external number
- when the called party answers press Transfer key
- dial ∗∗
∗∗
∗31
- conference tone is heard and all 3 parties are connected.
If the third party is no longer required, press the Transfer Return key to
disconnect.

14
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back - Busy
- called extension is busy
- dial ∗∗
∗∗
∗22
- replace your handset or press Loudspeaker key
Thesystem willautomatically callyou back when both your extension and the
called extension are free.
- lift handset or press Loudspeaker key
- ring tone is heard as the required extension is rung
Activate Call Back - No answer
- called extension does not answer
- dial ∗∗
∗∗
∗22
- replace your handset or press Loudspeaker key
When the called party returns to the office and has used the telephone the
system will ring your telephone.
- lift handset
- ring tone is heard as the required extension is rung
Cancel Call Back
- when the system rings you back
- lift and replace handset or press Loudspeaker key twice

15
External Line Reservation
Should you dial “0” for a line and receive busy tone, i.e. all lines are busy, you
may reserve the first line to become free for your use.
Activate External Line Reservation
Youhavedialled“0”foranexternallineandreceiveabusytone,donotreplace
your handset.
- dial ∗∗
∗∗
∗22
- replace your handset or press Loudspeaker key
When an external line becomes free your extension will ring.
- lift handset or press Loudspeaker key
- internal dial tone is heard
- Dial “0” for the line and required external number.

16
Call Forwarding Preset
Your line can be forwarded to a predetermined extension for answering.
This can be to either a Digital or analogue extension.
Programme Preset Extension Number
- press Programme key
- press Call Forward key twice or dial ∗∗
∗∗
∗11
- dial required extension number
- press Programme key
-Call Forward LED is on (if equipped)
Thepredeterminedextensionnumberhasnowbeenpermanentlyprogrammed.
Calls will now go to the Preset destination immediately.
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Deactivate Call Forwarding
- press Call Forward key or dial #10
-Call Forward LED goes off (if equipped)
WhenPresetCallForwarddestinationhasbeenprogrammedbutdeactivated
it will serve as Call Forward Busy or Call Forward No Answer i.e. If your
extensionringsforlongerthan +/-25secondsitwillautomaticallydiverttothe
Preset extension number.

17
Call Forwarding Preset - cont’d
Reactivate Call Forwarding
- press Call Forward key or dial ∗∗
∗∗
∗10
-Call Forward LED is on (if equipped)
Calls will now go to the Preset destination immediately.
Change Preset Extension Number
- press Programme key
- press Call Forward key twice or dial ∗∗
∗∗
∗11
- dial required extension number
- press Programme key
-Call Forward LED is on (if equipped)

18
Call Forwarding Variable
This is a temporary Call Forwarding feature which allows you to divert all your
callstoanextensionofyourchoiceandwilloverrideyourCallForwardPreset
destination.
Programme Call Forwarding
- press Programme key
- press Call Forward key once only or dial ∗∗
∗∗
∗10
- dial required extension number
- press Programme key
-Call Forward LED is on (if equipped)
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Cancel Call Forwarding
-Call Forward LED is on
- press Call Forward key or dial #10
-Call Forward LED goes off (if equipped)
Calls will now ring as normal on your extension.
Your Call Forward Preset destination will now be restored.

19
Follow Me
This feature allows you to activate call forwarding at a remote extension to
enable calls to follow you from extension to extension.
Activate Follow Me
Whenyouarriveattheremoteextensionwhereyouwishtoreceivecallsmade
to your extension.
- dial ∗∗
∗∗
∗25 and your PIN number
- dial ∗∗
∗∗
∗10
-Call Forward LED on (if equipped)
Incoming calls to your extension will now be diverted to this extension. When
you activate this feature it transfers various facilities to this extension e.g.
Barring Restrictions, Stored No. Redial etc.
Cancel Follow Me
At the remote extension
- first dial #10 (this cancels your Call Forwarding)
-Call Forward LED goes off (if equipped)
- dial #25 (this cancels your PIN)
NB Should you forget to cancel your PIN and Call Forward at the remote
extension, contact the extension and ask them to dial #25. The Call
Forward must be cancelled from your extension in this case.
The ID will however be automatically cancelled if the extension is not
used for a predetermined time.
The Call Forward can be cancelled from your own extension.

20
ElectronicTelephone Lock
This feature allows you to lock your extension, by dialling your PIN number,
whichpreventsunauthoriseduseofyourextension.ThePINnumberassigned
to your extension will be provided by your System Administrator.
Lock your Extension
- dial ∗∗
∗∗
∗21 and your PIN number
Your extension will now be restricted to local or internal calls only
Special dial tone will be heard to remind you that the feature is activated.
Unlock your Extension
- dial #21 and your PIN number