Siemens HiPath 1100 Series Owner's manual

HiPath 1100
HiPath 1120
HiPath 1130
HiPath 1150
HiPath 1190
Programming Manual

Introduction
2
Introduction
The HiPath 1100 family consists of the following systems: HiPath 1120, HiPath 1130,
HiPath 1150, and HiPath 1190. The features and operation of these systems are very simi-
lar. Their differences stem from their capability regarding the number of extensions, exter-
nal lines and optional modules that they can accommodate.
The following documentation package was developed to describe the characteristics for
these systems:
• User Manual:
This manual describes step by step how to operate and use the features provided by
each system.
• Programming Manual:
The Configuration Manual briefly describes the installation of HiPath 1120, HiPath 1130,
HiPath 1150 and HiPath 1190 systems as well as the programming codes for the entire
family of systems. It highlights the specific characteristics of each system.
• System Telephones Instruction Manual:
It is included with the telephone package and describes how to setup and use the tele-
phone sets.
• Quick Reference Guide for Standard and System Telephones:
This guide provides summarized information on how to use the different codes for the
features of each system.
• Attendant Console Quick Reference Guide:
This guide provides summarized information on how to use a system telephone as an
Attendant Console.
• Service Manual
This manual contains information regarding Siemens distributors and Service Centers
where you can request maintenance service and programming assistance as well as
purchase products and options for your Communications Systems.
• Warranty Certificate:
This Certificate defines the terms and conditions of the warranty provided by Siemens.

About This Programming Manual
3
About This Programming Manual
This User Manual describes how to program the HiPath 1100 systems. It also describes all
the programming codes and functions provided by your system. Some functions may not
be available with your system. The reasons for this are the following:
• The function is not configured for your type of line and/or system. Ask your System
Administrator for further information.
• Your communications platform does not support the feature. Ask about upgrade capa-
bilities for your system.
Important Notes
The information in this document provides only general descriptions of the features. The
actual features may not correspond exactly to the descriptions herein and, furthermore,
they are subject to changes to the extent that products continue to be developed.
The selection of features to be provided is not binding unless explicitly established in the
terms of the contract.
Trademarks
Do not install the system or telephone sets where there may be a risk of
explosion.
To ensure optimal performance and operation use only original accesso-
ries manufactured by Siemens.
Never open the system or dismantle any of the telephones. If you have
any problems, ask for assistance from your System Administrator.
Care of the equipment
Avoid putting the system and telephones in contact with coloring liquids or other damag-
ing fluids such as tea, coffee, fruit juices or soft drinks.
This equipment conforms to the EU Directive 1999/5/EG, as attested by
the CE mark.
This device has been manufactured in accordance with our certified
environmental management system (ISO 14001). This process ensures
the lowest consumption of raw materials and energy as well as the low-
est production of industrial waste.

Step by Step
Important Notes
4
How To Use This Manual
The steps for programming the system are presented
sequentially in graphic format under the column "Step
by Step" on the left side of each page.
The graphic symbols have the following meaning:
FLASH Key - Standard MF telephone
FIL Key - System telephone
Press the Flash key if you are using a Standard MF tele-
phone.
Programmable key.
Lift the handset.
Replace the handset.
Initiate conversation.
,...Enter numbers, keys, passwords, internal or external
phone numbers, etc.
Back, Next and Enter Keys.
Press the key with the LED turned off.
Press the key with the LED turned on.
Press the key with the blinking LED.
Wait to hear an audible tone through the handset or
speaker.
An extension is calling.
All steps of operation described in this document apply
to system telephones and standard telephones.
d
d
()
*8 8
<< D >>
HiPath 1100 Systems

Features and Options
5
Features and Options
The HiPath 1100 comes with a basic configuration. However, it can be reconfigured to
create large systems and provide many other functions through a series of options and
expansion modules, depending upon your business needs. The list below shows different
types of access, Option Modules, and Expansion Modules. Following this list you will find
a table showing the number of modules for each system.
• External lines:
–S
0basic access (ISDN)
– E1 CAS primary access
– ADSL access
– Analog line
• Internal extensions:
– System telephones:
Profiset E3030, E822 ST and E821 ST models.
– Analog telephones (pulse or tone)
– Answering machine
–Fax
– Entrance Telephone/Door Opener
• Sensor and Relay
• USB and V.24 adapter for system integration with applications such as CTI, HiPath 1100
Manager, billing, etc.
• Expansion Modules
– EB 202: 2 external analog lines and 2 analog extensions.
– EB 204: 2 external analog lines and 4 analog extensions.
– EB 206: 2 external analog lines and 6 analog extensions.
– EB 210: 2 external analog lines and 10 analog extensions.
– EB 200: 2 external analog lines.
– EB 400: 4 external analog lines.
– EB 800: 8 external analog lines.
– EB 010: 10 analog extensions.
– EB 012: 12 analog extensions.
• Option Modules
–S
0module:
Provides access to ISDN networks through basic S0digital access and allows for the
use of network resourcesÆpage 116.
– TME1 module:
Provides digital trunk connection through E1 CAS signaling Æpage 116.
– Fax/DID module:
Automatic answering and fax signal detection. It also transfers calls to the appropri-
ate extensions Æpage 107.

Features and Options
6
– ADSL module:
Provides ADSL (Asymmetric Digital Subscriber Line) access connection and LAN set-
up for shared Internet access for PCs Æpage 126.
– Music Module (HiPath 1120):
Ability to play music for calls on hold. The music input is provided by an external mu-
sic source, such as a radio connected to the system Æpage 77.
This module also features a relay and a sensor for supporting additional devices such
as Entrance Telephones, Door Openers, alarms, etc. Æpage 127.
– CD 16 Module (HiPath 1190):
This module is used for connecting up to 16 system telephones.
• Interaction Center Smart:
It provides management resources for Call Centers including real time information and
preconfigured reports.
• TAC Smart - Telephony Advanced Control (optional software):
With the Telephony Advanced Control Smart you can identify callers on your computer
monitor, including for calls received over an analog extension. This software also pro-
vides complete control of the telephone through a Windows interface (for making calls,
answering and transferring calls, call forwarding, and so on...).
• CallReport is a billing system that records information on PABX system activity, such as
calls received and calls made.
Modules and Their Capabilities
HiPath 1120 HiPath 1130 HiPath 1150 HiPath 1190
Basic Configuration:
External analog lines 20
Analog extensions 810
System telephone
interface 4 8
Expansion modules1:
EB 010 01414
EB 012 0 3 8
EB 202 0 2 4 20
EB 204 2 0
EB 206 0 1 4 16
EB 210 0 1 4 8
EB 200 2 2 4 16
EB 400 0 2 2 8
EB 800 0 1 1 4
Option Modules2
S0Module 1 2
TME1 Module 0 1 2
ADSL Module 1

Features and Options
7
Fax/DID Module 1
Music Module 1on board
CD 16 Module 0 1
TFE Door Opener interface 4
Total System Capacity
External line/extension/system
telephones 6/16/4 17/20/8 16/20/8
10/50/8 or
16/40/8 or
17/46/8
32/140/24 or
45/140/24
Total external analog lines without
a TME1 or a S0module3614 16 32
1.When the maximum capability for external lines is exceeded due to the installation of EB, S0or TME1 mod-
ules, the system disables a number of external analog lines, adjusting the capability as needed for each sys-
tem. The extensions slots, however, will continue to operate as usual.
For example, HiPath 1130
- Slot 0, MB 210,
- Slot 1, EB 210,
- Slot 3, TME1- 15 channels
In this case the external lines for EB 210 will not enabled, but the extension will.
2.S0 and TME1 modules cannot be used simultaneously.
On the HiPath 1150 and HiPath 1190 ADSL and TME1 modules can be used simultaneously.
3.When using an external digital line, the maximum number of analog lines is calculated by subtracting the num-
ber of configured lines in each module from the total capacity of the lines.
Example 1: HiPath 1150
- Slot 0, MB 210
- Slot 3, S0- 5 ports = 10 external lines
Overall, there are 17 external lines at a maximum available on the system. This means there is room for 5 addi-
tional external analog lines.
10 S0external digital lines + 2 MB external analog line = 12 external lines.
An EB 400 could be used in Slot 1 or Slot 2. There are no 5-port modules.
If an EB 800 was installed on the switch, the entire module would be inoperable since it would exceed the sys-
tem’s maximum capacity for external lines.
Example 2: HiPath 1150
- Slot 0, MB 210
- Slot 3, TME1 = 15 external lines
Overall, there are 17 external lines at a maximum available on the system. This means there is no room for an
additional EB module with an external analog line.
15 CAS external digital lines + 2 MB external analog lines = 17 external lines
If an EB 200 was installed in Slot 1 or Slot 2 the module would not be operable, since it would exceed the sys-
tem’s maximum capacity for external lines.
Example 3: HiPath 1150
- Slot 0, MB 210
- Slot 3, TME1 = 10 external lines (disable the channels in the TME1 Module and configure unused external lines
as Vacant by turning the switch off then on again).
Overall, there are 12 external lines on the system. This means there are 5 additional external lines available
before reaching the maximum capacity of 17 external lines.
10 CAS external digital lines + 2 MB external analog lines = 12 external lines.
An EB 400 could be used in Slot 1 or Slot 2. There are no 5-port modules.
If an EB 800 was installed on the switch, the entire module would be inoperable since it would exceed the sys-
tem’s maximum capacity for external lines.
HiPath 1120 HiPath 1130 HiPath 1150 HiPath 1190

Contents
8
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This Programming Manual. . . . . . . . . . . . . . . .3
Important Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
ØHiPath 1100 Systems
Features and Options . . . . . . . . . . . . . . . . . . . . . . . . . .5
Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . .14
Activating System Programming Mode. . . . . . . . . . . . . . . . . . . . . . . . . 15
Exiting Programming Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Main Configurations . . . . . . . . . . . . . . . . . . . . . . . . . .17
Dialing Mode on an External Analog Line . . . . . . . . . . . . . . . . . . . . . . . 17
Default Access to a Group of External Lines. . . . . . . . . . . . . . . . . . . . . 17
Analog Line Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Class Of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Permission for using the numbers in the Speed Dialing phonebook without
a COS review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Assigning a Class Of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
COS Changeover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Country/Group of Countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Attendant Console (AC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Warning Tone for Calls without LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Programming an External Line . . . . . . . . . . . . . . . . .31
Groups of external lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Overflow for a Group of External Lines . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configuring Priority by Type of External Line . . . . . . . . . . . . . . . . . . . . 32
Protocol for Seizing an External Analog Line . . . . . . . . . . . . . . . . . . . . . 32
Caller ID (CLIP) on an Analog Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
External Line Call Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Flash Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Reseizure Time for an External Line . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Maximum time between rings for an incoming call . . . . . . . . . . . . . . . 36
Coefficient for an External Analog Line . . . . . . . . . . . . . . . . . . . . . . . . . 37
Polarity Reversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contents
9
Dial Tone Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Operation as a Satellite PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
External Line Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Second Code for External Access . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Auto-Seizure Mode for an External Line . . . . . . . . . . . . . . . . . . . . . . . . 40
False Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
External Line Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Waiting time for a second
External Analog Line Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Programming an Extension . . . . . . . . . . . . . . . . . . . .43
Pickup Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Alert Ring Timeout for Pickup Groups. . . . . . . . . . . . . . . . . . . . . . . . . . 43
Call Groups (CG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Activating Callback/Urgent Call with Timeout . . . . . . . . . . . . . . . . . . . . 45
Call Name/Number Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
UCD Subscriber Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Collect Call Barring for a UCD Subscriber Group . . . . . . . . . . . . . . . 47
Call Waiting Message for UCD Queues. . . . . . . . . . . . . . . . . . . . . . 47
UCD Queue Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Timeout for Activating a Call Waiting Message for a UCD Queue. . 49
UCD Overflow Call Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Round-robin Distribution of Calls to Agents. . . . . . . . . . . . . . . . . . . 50
Time for Agent’s Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Ring Signal Timeout for Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Time in a UCD Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Waiting Message before Signaling a UCD Call . . . . . . . . . . . . . . . . 52
Minimum Time for Call Waiting Message in a UCD Queue . . . . . . 53
Hunt Groups (HG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Search Mode for Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Caller ID for Analog Extensions (CLIP). . . . . . . . . . . . . . . . . . . . . . . . . . 56
Electronic Lock Password Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Timeout for Call Forwarding -
No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Dialing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Flash Detection Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Overflow/Escape Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Warmline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Associated Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
CD Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Extension Coefficient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
External Message Waiting Indicator (MWI). . . . . . . . . . . . . . . . . . . . . . 65
Activating External Message Waiting Indicator . . . . . . . . . . . . . . . . 66
External MWI Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents
10
Waiting Message Server Number . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Internal Voice Mail Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Collect Call Barring by Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Type of Equipment Connected to an Extension . . . . . . . . . . . . . . . . . . 69
Auto-Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Call Charge Alert for Analog Extensions . . . . . . . . . . . . . . . . . . . . . . . . 70
Timer for Outgoing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Activating/Deactivating the timer for outgoing external calls. . . . . . 71
Second Attendant for MSN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Modem Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
MSN and Extension Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
External-to-External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
DISA Permission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
MSN DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
External Line DISA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
General Programming. . . . . . . . . . . . . . . . . . . . . . . . .77
Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Assigning Extensions to MOH Groups . . . . . . . . . . . . . . . . . . . . . . 78
Music source for a MOH Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Music Source Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
External Music Source - Extension Assignment . . . . . . . . . . . . . . . 79
Setting the Time for an external Room Monitor . . . . . . . . . . . . . . . . . . 80
Types of Caller Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Deleting Digits from a Caller List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Date/Time - Manual Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Updating Date/Time over an ISDN Line. . . . . . . . . . . . . . . . . . . . . . . . . 82
Call Charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Call Charge Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Multiplier for Call Charge Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Extension Call Charge Factor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Call Charge Value by Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Call Cost Limit for an Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Date for Updating the Call Cost Limit for an Extension . . . . . . . . . . 85
Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
SW Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Local SW Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Activating a Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Day for SW Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Time for SW Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
External Number for Updating the Software . . . . . . . . . . . . . . . . . . 87
Frequency for SW Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Uploading the SW update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Setting a System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Contents
11
Night Service Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
HiPath 1120 Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Emergency Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Module Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Service Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Remote Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Remote Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Activating Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Configuring an External Number . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Remote Administration Password . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Remote MSN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Without MSN Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Remote Administration via DTMF . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Ending Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Type of MSN Signal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Assigning a Temporary MSN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Entrance Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .98
Configuring an Entrance Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Door Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
DIDs for Entrance Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Permissions for a Door Opener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Call Detail Report Manager. . . . . . . . . . . . . . . . . . .102
Ticket Cost Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Data Transfer Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Digit Suppression in Call Detail Reports . . . . . . . . . . . . . . . . . . . . . . . 104
Call Detail Report for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Call Detail Report Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Call Detail Report through Serial Interface. . . . . . . . . . . . . . . . . . . . . . 106
Fax/DID Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Call Answering Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Announcement Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Configuring the Call Answering Mode. . . . . . . . . . . . . . . . . . . . . . . . . 110
Fax Reception Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Collect Call Barring for Fax/DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
MSN Answering for Fax/DID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Fax Extension for MSN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Fax/DID Release after Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Programming a Digital Trunk . . . . . . . . . . . . . . . . .116
S0 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Contents
12
S0 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Mode of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Symmetric Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Absence of ACK Setup for external ISDN Line . . . . . . . . . . . . . . . 119
Notify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Automatic Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Assignment of an external ISDN line to a MSN. . . . . . . . . . . . . . . 120
TME1 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
External Line Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
External Number Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Assigning an External Number to an Extension . . . . . . . . . . . . . . . . . 123
Busy Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Local Area Code Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Country Area Code Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
ADSL Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Restoring the ADSL Module Default Settings. . . . . . . . . . . . . . . . . . . 127
Relay and Sensor on the HiPath 1120. . . . . . . . . . .127
Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Programming the Sensor’s Function . . . . . . . . . . . . . . . . . . . . . . . 127
Sensor Activation Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Time between Attempts for Activating the Sensor . . . . . . . . . . . . 128
MSN Assignment for the Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . 130
Number Dialed by Sensor Activation. . . . . . . . . . . . . . . . . . . . . . . 130
Number of Attempts for Activating the Sensor . . . . . . . . . . . . . . . 131
DTMF signals for the Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Timer for Deactivating the Relay . . . . . . . . . . . . . . . . . . . . . . . . . . 133
External Ring for Activating the Relay . . . . . . . . . . . . . . . . . . . . . . 133
Interaction Center Smart . . . . . . . . . . . . . . . . . . . . .134
TAC Smart - Telephony Advanced Control . . . . . .135
HiPath 1100 Manager . . . . . . . . . . . . . . . . . . . . . . . .136
HiPath 1100 ADSL Manager. . . . . . . . . . . . . . . . . . .136
HiPath 1100 E1 Trunk Manager . . . . . . . . . . . . . . . .137
Call Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Contents
13
VMIe Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
ØHiPath 1120/1130/1150Installation Guide
Setup and Installation. . . . . . . . . . . . . . . . . . . . . . . .145
Safety Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Required Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
HiPath 1120 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
HiPath 1120 - Option Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
HiPath 1120 - Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
HiPath 1120 – Installing Optional Modules . . . . . . . . . . . . . . . . . . . . . 150
Opening the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Removing the Motherboard (MB) . . . . . . . . . . . . . . . . . . . . . . . . . 151
Satellite Modules: Music, EB 200/204 and S0. . . . . . . . . . . . . . . . 152
Master and Satellite Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Master Modules: Fax/DID, S0and EB 200/204 . . . . . . . . . . . . . . . 154
HiPath 1120 - External Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Motherboard (MB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
ADSL Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Music and EB 200/204 Satellite Modules . . . . . . . . . . . . . . . . . . . 158
S0 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
HiPath 1130 / 1150 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . 160
HiPath 1130 / 1150– Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
HiPath 1130 / 1150– Installing TME1, ADSL and S0 modules . . . . . . 167
Entrance Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
HiPath 1120 – Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
HiPath 1130 / 1150 – Technical Data. . . . . . . . . . . . . . . . . . . . . . . . . . 172
ØSummary of Programming Codes
Summary of Programming Codes. . . . . . . . . . . . . .173

Step by Step
Programming Mode
14
Programming Mode
You can change the default settings of the HiPath 1100
to fit your needs.
The Numbering Plan is configured based on the
modules that are detected by the system.
•For the HiPath 1120:
1. Motherboard
2. S0 Module
3. Analog modules
• For HiPath 1130 and HiPath 1150:
1. T M E 1 M o d u l e
2. Motherboard
3. S0 Module
4. Analog modules
•ForHiPath1190:
1. Analog modules
2. TME1 Module
3. S0 Module
The system can also be configured with the HiPath 1100
Manager administrative software. After connecting a
PC to the system through a serial interface, all data can
be stored on the hard drive (Æpage 136).
System programming can only be executed
using the system’s first extension slot (analog
extension (MF) or system telephone).

Programming Mode
15
Step by Step
Numbering Plan:
The instructions that follow refer to the factory default
settings.
Activating System Programming Mode
We recommend using a system telephone with a
display. If this is not possible, you may use a standard MF
telephone. Programming cannot be executed using a
pulse dialing telephone.
Lift the handset at the programmer’s extension slot.
Enter the code for activating the System Programming.
Enter the system password (default is 31994 - Changing
system password Æpage 88).
You will hear a tone indicating that you have now
accessed the Programming Mode.
Description HiPath 1120 HiPath 1130 HiPath 1150 HiPath 1190
External line 801 to 806 801 to 817 801 to 845
Extension, including S011 to 30 11 to 60
610 to 621
11 to 60
610 to 645
101 to 240
Groups of external lines 0
890 to 899
Call Groups (CG) 770 to 779
Hunt Groups (HG) 780 to 789
UCD Subscriber Groups 790 to 799
USB/CAPI line 10 10 100
Standard telephones v. system telephones:
The step by step instructions on how to program
a system are based on a standard telephone. If
you are using a system telephone consider the
following:
gSPEAKER = HOOK
jFEATURE = (Service)
*
9 5
*

Step by Step
Programming Mode
16
Audible Tones in the Programming Mode (Brazil)
• Correct entry: 1 beep/confirmation tone.
• Incorrect entry: 3 beeps. The program will then
revert back to the initial screen of the Programming
Mode.
• After completing the programming steps, the sys-
tem responds with a confirmation tone and finalizes
the setting configuration. The program will then
revert back to the initial screen of the Programming
Mode.
Canceling a Setting’s Configuration
• You can cancel the configuration of a setting at any
time by pressing the "#" key. The program will then
revert back to the initial screen of the Programming
Mode.
Exiting a Setting’s Configuration
There are three different ways to finalize the configura-
tion of a setting. After configuring the setting, you will
be returned to the initial screen of the Programming
Mode.
• After a setting is configured, the Programming
Mode is automatically exited.
• After configuring a setting, press the # key.
• After configuring a setting, wait approximately 5
seconds.
If no code or setting is entered, the system will continue
to wait for one or assume a "null entry" then proceed to
the next programming step. The next step will depend
on the code that was selected.
Exiting Programming Mode
After completing the configuration of a setting, you will
be returned to the initial screen of the Programming
Mode. Follow these steps to exit the Programming
Mode:
Replace the handset.

Main Configurations
17
Step by Step
Main Configurations
Some settings may be modified right from the begin-
ning. In most cases, however, we recommend using
the default settings. If you need to change any settings,
see the following chapters:
Dialing Mode on an External Analog
Line
This features specifies the dialing mode to be used over
an external analog line (DP or MF).
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
Enter a number for an external analog line (e.g., 801).
... Enter the appropriate code:
= Analog line: Pulse dialing (DP)
= Analog line: Multifrequency tone dialing (MF)
(default
for all analog lines)
Enter the next external line number.
or
Press this key.
Initial state for Programming Mode.
Default Access to a Group of External
Lines
This feature configures the access method to be used
for a group of external lines. The default external line
access code is "0."
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
Enter the extension number (e.g., 11/101).
1 9
1 2
1
2
#
002

Step by Step
Main Configurations
18
Enter the number for the group of external lines (e.g., 0,
890, etc).
Enter the next extension number
or
Press this key.
Initial state for Programming Mode.
Analog Line Attendants
If you want calls received over external analog lines to
ring at specified extensions at certain times of the day,
all you need to do is configure them as analog line
Attendants.
Any extension can also be configured as a Second Atten-
dant. In this case an extension only receives a call when
the external line answering extension does not answer
the call within a specified time (Æpage 42. When this
occurs, extensions configured as Second Attendants for
external lines receive the call.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
Enter a number for an external analog line (e.g., 801).
... Select the period of the day for answering calls:
#
For example,
External lines 801 and 802 are programmed as
part of the 890 group of lines.
When using code 002, Extension 11/101 is
assigned to Group 890. This means that when
the "0" access code is entered at this extension
a search for a free line is performed in Group 890.
If no line is available in Group 890, the system
searches other groups.
With code 002, Extension 11/101 is assigned to
Group 0. This means that when the "0" access
code is entered at this extension a search for a
free line will be performed in Group 0.
If line is available in Group 0, the system search-
es other groups.
4 2
1 4

Main Configurations
19
Step by Step
= Day Service
= Night Service
= Day Service after a specified time period
= Night Service after a specified time period
... Enter the extension numbers (e.g., 11/101) or call
groups that should signal when receiving calls from the
specified external line (up to 10 extensions or 1 group).
Press this key.
Initial state for Programming Mode.
To assign an extension as an attendant for different
lines, repeat the programming steps.
Deleting Attendants for an External Line
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
Enter a number for an external analog line (e.g., 801).
The selected line attendant will be deleted.
Press this key.
Initial state for Programming Mode.
1
2
3
4
#
If an extension is connected to a Door Opener, it
cannot be configured as an attendant.
Within a Subscriber Group an incoming call rings
at the first extension available, according to the
call distribution plan configured for the UCD
Subscriber Group.
When there is no First Attendant configured, the
call is forwarded to the Overflow extension. If an
Overflow extension has not been configured, the
call is terminated and does not ring at any exten-
sion, neither can it be captured. When this
occurs, the system waits until the external line is
made available by the Carrier.
4 2
*
#

Step by Step
Main Configurations
20
Speed Dialing
You can store up to 250 telephone numbers of up to 20
digits each in the System Speed Dialing. You can assign
a name of up to 10 characters to each number. This
allows you to do alphanumeric searches in the Speed
Dialing Phonebook (see Alphanumeric Search in the
Manual do Usuário).
You can lookup phone numbers in the Speed Dial
Phonebook by entering their assigned speed-dial
number. This can be done from any extension. By
default there are no speed-dial numbers stored in the
phonebook.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
... Enter the appropriate speed-dial number (abbreviated
number).
Enter the internal number, Code "0" for an external line
or the external line number (e.g., 801). Then enter the
external number (up to 20 digits).
When the system is operating as a Satellite PABX, first
select a number for an external line (e.g., 801) or for a
group of external lines (e.g., 890) connected to the
PABX. Next, select the PABX internal access code or
the PABX’s Numbering Plan sequence required for
making an external call. Finally, enter the external
number (up to 20 digits).
Wait 5 seconds Wait for a confirmation tone.
Initial state for Programming Mode.
1 2
0 00 4 92
For HiPath 1120:
Entry 249 of the speed-dial phonebook is shared
by the Relay and Sensor functions and it may be
assigned a name of up to 15 characters.
A name can be assigned to the number using the
HiPath 1100 Manager.