Siemens HiPath 500 User manual

HiPath 500
HiPath 2000
HiPath 3000
HiPath 5000
DTMF Telephones
Pulse Telephones
Operating Instructions

Before You Begin
2
Before You Begin
These Operating Instructions describe which functions can be used with theHiPath 500,
HiPath 2000 and HiPath 3000 / 5000 with commercially available dial pulsing or touch tone
telephones.
You may find that some functions you wish to use are not available on your telephone. This
may be due to one of the following reasons:
• The function has not been configured for your telephone - please contact your service
personnel.
• Your communications platform does not support this function - please contact your ser-
vice personnel.
For the basic operating functions of your telephone please refer to the relevant operating
instructions.
When performing the various operations, you should note carefully which telephone you
have, which mode it is set to, or both (see manufacturer’s specifications and instructions).
CE (customer equipment) does not continue to support emergency dialing after loss of
mains power, if battery back up and power fail switchover to emergency analogue phones
is not available.
The information provided in this document contains merely general descriptions or charac-
teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
The trademarks used are owned by Siemens AG or their respective owners.

3
Contents
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic operating instructions . . . . . . . . . . . . . . . . . . . . 7
How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . 7
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Making and Answering Calls . . . . . . . . . . . . . . . . . . . 9
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 10
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 10
Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 11
Accepting a Specific Call for Your Colleague. . . . . . . . . . . . . . . . . . . . . 11
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 12
Answering Calls from the Entrance Telephone and Opening the Door. 12
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Dialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . 14
Talking to Your Colleague with Discreet Calling . . . . . . . . . . . . . . . . . . 15
Activating Tone Dialing/DTMF Suffix- Dialing
(Only For Pulse Telephones) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . 16
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . 17
Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4
Contents
Calling Multiple Parties Simultaneously. . . . . . . . .18
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 18
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 18
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adding Up to Five Parties to the Conference
(Initiator Task; Not for HiPath 3300/3350) . . . . . . . . . . . . . . . . . . . . 19
Leaving a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 19
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 20
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Picking up (Retrieving) a Held Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Making Calls to Stored Destinations . . . . . . . . . . . .22
Using Station (Only DTMF Telephones)
and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Checking and Assigning Call Charges. . . . . . . . . . .23
Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 23
If You Cannot Reach a Destination .... . . . . . . . . . . .24
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Deleting (All) Stored Callbacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Busy Override - Joining a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . 25
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 26
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Saving Station Numbers and Appointments. . . . . .28
Storing Station Speed-Dial Numbers (Only DTMF Telephones) . . . . . . 28
Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

5
Contents
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 31
Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . . 32
Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Deleting Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . . 33
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 33
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 36
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 37
Using System Functions from the Outside
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Controlling Connected Computers or Other Programs and Telephone
Data Service (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Controlling Relays
(Not for HiPath 500/HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 40
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Enhanced Paging Equipment (HiPath 3700/3750/3800 Only) . . . . . 41
Team and Executive/Secretary Functions With
Assigned Trunk Lines . . . . . . . . . . . . . . . . . . . . . . . . . 42
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Transferring Calls Directly to the Executive
(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Other Team Functions . . . . . . . . . . . . . . . . . . . 44
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 45
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 45
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

6
Contents
Special Functions in the LAN
(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 50
Controlling Relays (Not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . . 51
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Overview of Functions/Codes (Alphabetical). . . . .57

Basic operating instructions
7
Step by Step
Basic operating instructions
How to Use these Operating
Instructions
You will find a graphic representation of the steps in log-
ical sequence in the left column. Below is an explana-
tion of the symbols:
nLift the handset (off-hook).
tReplace the handset (on-hook).
sConduct a call.
oEnter a telephone number or code.
Enter the code.
Press the consultation hold key, signal key, flash key
(not applicable to pulse telephones).
wYou hear a tone.
A long tone (positive confirmation tone) confirms that
you have successfully activated a function or procedure.
A short tone (negative confirmation tone) indicates that
the function or procedure was rejected.
Dial pulsing telephones
=Code
=Code

Step by Step
Basic operating instructions
8
Accessing Functions
... With Codes
You can activate the functions of your system by
entering codes such as:
DND (do not disturb) on.
DND (do not disturb) off.
All codes to activate or enable functions are always in-
troduced by pressing the star key, and all codes to de-
activate, disable or delete functions are always entered
starting with the pound key.
When using pulse telephones, the star key must be re-
placed by the code and the pound key by
For example:
DND (do not disturb) on
DND (do not disturb) off
The codes may contain up to three digits.
An alphabetically ordered overview of all functions and
their corresponding codes can be found in the Appen-
dix (”Overview of Functions/Codes (Alphabetical)”
ÆPage 57 = Quick-Reference Operating Instructions).

Making and Answering Calls
9
Step by Step
Making and Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone se-
quence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
Answering a Call
The telephone rings.
nLift the handset.
Ending the call:
tReplace the handset.
Your service personnel can adjust the ring ca-
dence for external and internal calls for you. In
other words, different ring cadences can be set
for different internal callers.
If your telephone has a display and a CLIP func-
tion (Calling Line Identification Presentation), the
calling line or name of the caller (CNIP) will be
shown in the display, even before the connection
is picked up. This is assuming that calling line
identifier presentation is activated, not deliber-
ately suppressed, and that the CLIP function has
been configured by your system administrator.

Step by Step
Making and Answering Calls
10
Using Call Waiting
Callers can still reach you while you are engaged in an-
other call. A signal alerts you to the waiting call. You can
either ignore or accept the waiting call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can also bar call waiting or the call waiting tone
ÆPage 10.
Accepting a Waiting Call (Camp-On)
Precondition: You are engaged in a phone call and hear
a tone (every six seconds).
Ending the first call and answering the waiting call:
tReplace the handset. Your telephone rings.
nAnswer the second call. Lift the handset.
Placing the first call on hold and answering the sec-
ond call:
Enter the code.
You are connected to the call waiting party immediately.
The first party is placed on hold.
Ending the second call and resuming the first one:
Press the key.
Enter the code or wait two seconds.
or (depending on the configuration)
Press the key twice.
Preventing and Allowing Call Waiting
(Automatic Camp-On)
If this function has been configured (ask the service per-
sonnel), you prevent or allow a second call ÆPage 10
from being signaled by automatic camp-on during an
ongoing call.
nLift the handset.
or wEnter the code to "prevent" or "allow" call waiting.

Making and Answering Calls
11
Step by Step
Turning the Call Waiting Tone On and Off
You can suppress the call waiting tone (approx. every
six seconds) for external calls. A one-time special dial
tone then alerts you to the waiting call.
nLift the handset.
or wEnter code for "tone off" or "tone on".
Accepting a Specific Call for Your Col-
league
You hear another telephone ring.
nLift the handset.
Enter the code.
oEnter the number of the telephone that is ringing.
Using Mailboxes
If there are messages waiting for you, you will hear a
special dial tone (continuous buzzing) when you lift the
handset.
nwLift the handset.
Enter the code.
This connects you to the sender of the message or the
mailbox system.
Using Timed Reminders
Precondition: You must have saved a timed reminder
ÆPage 28. The current time is the time stored.
ntYour telephone rings.
Lift the handset and replace it again.
Accepting calls in a team ÆPage 45.
If you fail to answer the timed reminder, it
repeats five times and is then erased.

Step by Step
Making and Answering Calls
12
Turning Do Not Disturb On and Off
You can activate the do not disturb function if you do not
want the receive any calls. When do not disturb is
activated, internal callers hear a busy signal and external
callers are rerouted to a telephone assigned for this
purpose (contact the service personnel).
nLift the handset.
or wEnter the code for "on" or "off".
Trace Call: Identifying Anonymous
Callers (Not for U.S.)
You can have the carrier identify malicious external
callers. You can save the caller’s station number during
the call or for 30 seconds after the call ends. However,
it is essential that you do not replace your handset
during this time.
sYou are engaged in an external call.
Enter the code.
Answering Calls from the Entrance
Telephone and Opening the Door
If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the en-
trance telephone and to activate a door opener.
If you are authorized to activate a door opener (contact
the service personnel), visitors can open the door them-
selves by entering a 5-digit code (using a DTMF trans-
mitter or installed keypad).
When you lift the handset, a special dial tone
(continuous buzzing) reminds you that "do not
disturb" is active.
Authorized internal callers can automatically
override the do not disturb function after five sec-
onds.
After you have finished tracing the call, the data
is stored on the carrier’s system. Now contact
the service personnel.

Making and Answering Calls
13
Step by Step
Speaking to visitors via the entrance telephone:
Precondition: Your telephone rings.
nLift the handset within thirty seconds. You are connect-
ed to the entrance telephone immediately.
or
nLift the handset after more than thirty seconds.
oDial the entrance telephone number.
Opening the door from your telephone during a call
from the entrance telephone:
Enter the code.
owDial the entrance telephone number.
Opening the door with a code (at the door):
oAfter ringing the bell, enter the five-digit code (using the
keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call
signal may or may not be forwarded.
Activating the door opener:
nLift the handset.
Enter the code.
oDial the entrance telephone number.
owEnter the five-digit code. Default code = "00000"
(contact the service personnel).
or Enter the type of door opener. 1 = enable with ring,
2 = enable w/o ring = You can also open the door with-
out a doorbell ring.
Deactivating the door opener:
nLift the handset.
Enter the code.
owDial the entrance telephone number.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) ÆPage 52!

Step by Step
Making Calls
14
Making Calls
Dialing Numbers
nLift the handset.
oInternal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The called party does not answer or is busy:
tReplace the handset.
Caller ID Suppression
You can prevent your station number or name from ap-
pearing on the displays of external parties you call. The
feature remains active until you deactivate it.
nLift the handset.
or wEnter code for "suppress" or "restore".
Talking to Your Colleague With a
Speaker Call
You can make a loudspeaker announcement through a
loudspeaker if connected (ask the service personnel), or
to an internal user with an optiset E system telephone
without any action on their part.
nLift the handset.
Enter the code.
owEnter the station number.
The service personnel can turn caller ID suppres-
sion on and off for all telephones.

Making Calls
15
Step by Step
Talking to Your Colleague with Dis-
creet Calling
If this function has been configured (ask your service
personnel), you can join an ongoing call conducted by
an internal user at a system telephone with display. You
can listen in unnoticed and speak to the internal user wi-
thout being overheard by the other party (discreet cal-
ling).
nLift the handset.
Enter the code.
oEnter your internal station number
Activating Tone Dialing/DTMF Suffix-
Dialing
(Only For Pulse Telephones)
You can transmit dual-tone multifrequency (DTMF)
signals to control devices such as an answering
machine or automatic information system.
sYou have set up a connection.
Enter the code.
oYou can use the keys "0" through "9", "*", and "#" to trans-
mit DTMF signals.
Your service personnel can protect your telepho-
ne against discreet calling.
Ending the call also deactivates DTMF suffix-dial-
ing.
Your system may be configured so that you can
start DTMF suffix-dialing immediately after set-
ting up a connection.

Step by Step
Making Calls
16
Automatic Connection Setup (Hotline)
If this function is configured (contact the service per-
sonnel), the system automatically sets up a connection
to a preset internal or external destination.
nLift the handset.
Depending on the setting, the connection is either set
up immediately or only after a preset period of time
(hotline after a timeout).
Reserve Trunk
If this feature is configured (contact the service person-
nel), you can reserve a busy trunk for your own use.
When the trunk is free, you receive a call.
nLift the handset.
oEnter the external code. The external trunk is busy; you
hear a busy signal tone. Wait about 5 seconds until the
busy tone ends.
The trunk is reserved.
tReplace the handset.
When the reserved trunk becomes free:
Your telephone rings.
nLift the handset. You hear the CO dial tone.
oEnter the number of the external station.

Making Calls
17
Step by Step
Assigning a Station Number
(Not for U.S.)
If this function has been configured (contact the service
personnel), you can selectively assign a specific num-
ber (DID number) to your telephone before making an
external call. The assigned number then appears on the
called party’s display.
nLift the handset.
Enter the code.
oEnter the DID number you wish to use.
oDial the external number.
Trunk Flash (Not for HiPath 500)
To activate ISDN-type services and features through the
network carrier’s analog trunks or those of other com-
munications platforms (such as "consultation hold"), you
must send a signal to the trunks before dialing the ser-
vice code or telephone number.
Precondition: You have set up an external connection
via an analog line.
Enter the code.
oEnter the service code and/or telephone number.
Associated Dialing/Dialing Aid
If this function has been configured (contact the service
personnel), you can use your telephone as a dialing aid
for other telephones.
nLift the handset.
Enter the code.
owEnter the internal station number of the party for whom
you want to dial.
oEnter the number you wish to dial (external number
with external code).

Step by Step
Calling Multiple Parties Simultaneously
18
Calling Multiple Parties
Simultaneously
Calling a Second Party
(Consultation Hold)
You can call a second party while engaged in a call. The
first party is placed on hold.
Press the key.
oCall the second station.
Return to the first party:
Press the key.
Enter the code or wait two seconds.
or (depending on the configuration)
Press the key twice.
Switching to the Party on Hold (Toggle)
Enter the code.
Combine the calling parties into a three-party
conference
Enter the code.
Connecting the other parties to each other
tReplace the handset.

Calling Multiple Parties Simultaneously
19
Step by Step
Conducting a Conference
In a conference call, you can talk to as many as four (two
in the case of HiPath 3300/3350) other parties at the
same time. These may be internal or external users.
nLift the handset.
oCall the first party.
Press the key.
oCall the second station. Announce the conference.
Enter the code.
A tone sounds every 30 seconds to indicate that a
conference is in progress. Contact the service
personnel for instructions on how to turn it off.
If the second party does not answer:
Press the key.
Enter the code or wait two seconds.
or (depending on the configuration)
Press the key twice.
Adding Up to Five Parties to the Conference
(Initiator Task; Not for HiPath 3300/3350)
Press the key.
oCall the new party. Announce the conference.
Enter the code. etc.
Leaving a Conference
tReplace the handset.
Ending a Conference (Initiator Only)
Enter the code.

Step by Step
Calling Multiple Parties Simultaneously
20
Removing the ISDN Central Office Party
From the Conference (Only for U.S., Not for
HiPath 500)
Enter the code.
Transferring a Call
If the person you are speaking to wants to talk to anoth-
er colleague of yours, you can transfer the call that col-
league.
Press the key.
oEnter the number of the party to which you want to
transfer the call.
sAnnounce the call, if necessary.
tReplace the handset.
...After a Speaker Call (Announcement) in a
Group
If this function has been configured (contact the service
personnel), you can use a speaker call (announcement,
ÆPage 14) to announce a call in progress to a group of
users ÆPage 44.
After a member of the group has accepted the call
request, you can transfer the waiting party.
Precondition: You are conducting a call.
Enter the code.
owEnter the group’s station number.
sAnnounce the call.
When a member of the group accepts the call, you are
connected to this party.
tReplace the handset.
If the connection between the two other parties
is not established within 45 seconds, the call
from the first part returns to you (recall).