Sierra Wireless airlink es440 User manual

ALEOS 4.4.0
Software Configuration
User Guide for AirLink ES440
4116360
Rev 1

Preface
Rev 1 Nov.14 3
Important
Notice Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be
totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sierra Wireless modem are used in a normal manner with a
well-constructed network, the Sierra Wireless modem should not be used in
situations where failure to transmit or receive data could result in damage of any
kind to the user or any other party, including but not limited to personal injury,
death, or loss of property. Sierra Wireless accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted or received using
the Sierra Wireless modem, or for failure of the Sierra Wireless modem to
transmit or receive such data.
Safety and
Hazards Do not operate the Sierra Wireless modem in areas where blasting is in progress,
where explosive atmospheres may be present, near medical equipment, near life
support equipment, or any equipment which may be susceptible to any form of
radio interference. In such areas, the Sierra Wireless modem MUST BE
POWERED OFF. The Sierra Wireless modem can transmit signals that could
interfere with this equipment.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. Sierra Wireless modems may be used at this time.
The driver or operator of any vehicle should not operate the Sierra Wireless
modem while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some states and provinces,
operating such communications devices while in control of a vehicle is an offence.
Limitation of
Liability The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND
ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS
PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.

ALEOS 4.4.0 Software Configuration User Guide
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Patents This product may contain technology developed by or for Sierra Wireless Inc. This
product includes technology licensed from QUALCOMM®. This product is
manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more
patents licensed from InterDigital Group and MMP Portfolio Licensing.
Copyright © 2014 Sierra Wireless. All rights reserved.
Trademarks Sierra Wireless®, AirPrime®, AirLink®, AirVantage®and the Sierra Wireless logo
are registered trademarks of Sierra Wireless.
Windows®and Windows Vista®are registered trademarks of Microsoft
Corporation.
Macintosh®and Mac OS X®are registered trademarks of Apple Inc., registered in
the U.S. and other countries.
QUALCOMM®is a registered trademark of QUALCOMM Incorporated. Used
under license.
Other trademarks are the property of their respective owners.
Contact
Information International Contact Information
Please contact your AirLink Reseller for technical support.
Sierra Wireless Headquarters Contact Information
Consult our website for up-to-date product descriptions, documentation,
application notes, firmware upgrades, troubleshooting tips, and press releases:
www.sierrawireless.com
AirLink Sales [email protected]
AirLink Support [email protected]m
AirLink RMA Repairs [email protected]
AirLink Online Support
Knowledgebase www.sierrawireless.com/Support/SupportCenter
AirLink Software
Downloads www.sierrawireless.com/Support/Downloads
Corporate Web Site www.sierrawireless.com
Postal Address: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4

Rev 1 Nov.14 5
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sierra Wireless AirLink Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Tools and Reference Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuring your AirLink Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Saving a Custom Configuration as a Template . . . . . . . . . . . . . . . . . . . . . . 18
Applying a Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sierra Wireless Example Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
SSH PAD Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Update the ALEOS Software and Radio Module Firmware . . . . . . . . . . . . . 34
Step 1—Planning Your Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Step 2—Update the ALEOS Software and Radio Module Firmware . . . .35
Updating Only the Radio Module Firmware . . . . . . . . . . . . . . . . . . . . . . .40
Enterprise LAN Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Configuring Your Device for use in a PCI Compliant System . . . . . . . . . . . 42
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
WAN/Cellular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

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Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
WAN/Cellular Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
SIM PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Enable the SIM PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Change the SIM PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Disable the SIM PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Unblocking a SIM PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Backup APN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Bandwidth Throttle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Reliable Static Routing (RSR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Dynamic Mobile Network Routing (DMNR) . . . . . . . . . . . . . . . . . . . . . . . . . 90
LAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Private and Public Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
DHCP/Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Installing the USB Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Host Port Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Global DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
PPPOE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Configure the AirLink Device to Support PPPoE . . . . . . . . . . . . . . . . . . 116
Configuring a PPPoE Connection in Windows 7 . . . . . . . . . . . . . . . . . . 117
VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
VRRP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Host Interface Watchdog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
VPN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
IPsec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Contents
Rev 1 Nov.14 7
Split Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
VPN 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
IPsec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
GRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
SSL Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
VPN 2 to VPN 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Solicited vs. Unsolicited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Port Filtering—Inbound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Port Filtering — Outbound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Trusted IPs—Inbound (Friends) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Trusted IPs—Outbound. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
MAC Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Services Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
AVMS (AirVantage Management Service). . . . . . . . . . . . . . . . . . . . . . . . . 153
ACEmanager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Dynamic DNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Understanding Domain Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Dynamic Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
SMS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Sending SMS Commands to an AirLink Device . . . . . . . . . . . . . . . . . . .163
SMS Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Password Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Control Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Gateway Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Control and Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

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SMS Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Inbound SMS Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Trusted Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
SMS Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
SMS > Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
SMSM2M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Telnet/SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Email (SMTP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Management (SNMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Time (SNTP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
LDAP Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
RADIUS Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
TACACS+ Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Device Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Events Reporting Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Additional Behavior and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Configuring Events Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Action Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Report Data Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Event Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Serial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Reverse Telnet/SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
TCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
UDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
PPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Contents
Rev 1 Nov.14 9
Configuring IP to Serial with Auto Answer and Serial to IP . . . . . . . . . . . . 220
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Applications Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
Data Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
ALEOS Application Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
I/O Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
AirLink ES440 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
Digital inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
Relay outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234
Current State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Pulse Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Radio Passthru. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Windows Dial-up Networking (DUN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Installing a Device Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Creating a Dial-Up Networking (PPP) Connection. . . . . . . . . . . . . . . . . . . 257
SNMP: Simple Network Management Protocol. . . . . . . . . . . . . . . . . . . . . . 267
Management Information Base (MIB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
SNMP Traps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Sierra Wireless MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
AT Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
AT Command Set Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

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Reference Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Device Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
WAN/Cellular. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Standard (Hayes) commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Admin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
SMS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
SMS Command format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
List of SMS Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Contents
Rev 1 Nov.14 11
Q & A and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
ACEmanager Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .339
Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .339
LAN Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .339
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .340
ALEOS Application Framework (ALEOS AF) . . . . . . . . . . . . . . . . . . . .340
SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .340
VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .341
Poor Wireless Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . .342
Connection not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343
Updating the ALEOS Software and Radio Module Firmware . . . . . . . .343
AirVantage Management Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .346
LTE Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .347
SIM Card is Blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .349
Remote connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .349
Radio Band Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .349
Reliable Static Routing (RSR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .350
Inbound Ports Used by ALEOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .350
Event Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .351
TCP/IP and UDP/IP Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .351
Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .353
Glossary of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

ALEOS 4.4.0 Configuration User Guide for AirLink ES440
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Rev 1 Nov.14 13
1
1: Introduction
Overview
ACEmanager™ is the free, web-based utility used to manage and
configure the AirLink®device. It is a web application integrated in the
ALEOS™ software that runs on the AirLink device. AirLink
Embedded Operating System (ALEOS) is purpose-built to maintain a
wireless connection and to configure the gateway to the needs of the
system. ACEmanager provides comprehensive configuration,
monitoring, and control functionality to all AirLink gateways and
routers.
ACEmanager enables you to:
•Login and configure device parameters
•Adjust network settings
•Change security settings
•Update events reporting and control outputs
•Update ALEOS software and radio module firmware
•Copy configuration settings to other AirLink devices
Since ACEmanager can be accessed remotely over-the-air as well as
locally, the many features of ALEOS can be managed from any
location.
An ALEOS configuration template can be created using
ACEmanager, after a single device is configured and installed, to
program other AirLink gateways with the same configuration values.
This enables quick, accurate deployment of large pools of devices.
Sierra Wireless AirLink Products
ACEmanager is intended to be used with the following products with
ALEOS:
•AirLink GX Series
•AirLink LS300
•AirLink ES440
Choosing the right product for your needs
AirLink ES440 AirLink GX Series AirLink LS300
Target Enterprise
(office, remote store,
point-of-sale, etc.)
Mobile and Industrial
(police, fire, fleets and oil,
gas, rail, remote access)
Industrial
(oil and gas utilities, remote
solar panels)
Location No GPS GPS GPS

ALEOS 4.4.0 Software Configuration User Guide
14 4116359
For more information on specific AirLink products, refer to the hardware user
guide, available from www.sierrawireless.com/en/Support/Downloads.aspx.
About Documentation
Each chapter in the ALEOS Configuration User Guide describes a section (a tab
in the user interface) of ACEmanager.
Chapters in this user guide explain:
•Parameter descriptions in ACEmanager
•Relevant configuration details
•User scenarios for certain sections in the guide.
This User Guide is kept up to date and provided as a PDF (Portable Document
Format) file on the Sierra Wireless support website.
Ingress Protection n/a IP64 n/a
Hazardous
Location n/a Class 1 Div.2 Class Div. 2
Operating
Temperature -20° to 60°C -30° to +70°C -30° to +70°C
Shock and
Vibration 1 m drop test, non- operational Military Standard 810 Military Standard 810
Serial Features Serial port: Reverse
Telnet for OOBM Serial Byte protocol support (DNP3, Modbus, BSAP, DF1
[Allen-Bradley])
SerialByteprotocolsupport
DNP3,Modbus,BSAP,DF1
[Allen-Bradley])
Power AC power only
(9–36VDC) AC and DC power (9– 36VDC) AC and DC power
Input/Output No optional I/O Optional I/O Limited I/O
Events Reporting SNMP Trap events
only Full Events Reporting, SMS Events Reporting Full Events Reporting, SMS Events Reporting
Warranty 3 Year Warranty 5 Year Warranty 3 Year Warranty
AirLink ES440 AirLink GX Series AirLink LS300

Introduction
Rev 1 Nov.14 15
Tools and Reference Documents
Document Description
AirLink Device User
Guide This hardware document describes how to:
•Install the AirLink device hardware
•Connect the radio antennas
•Connect a notebook computer and other input/output (I/O) devices
•Interpret the LEDs and indicators on the AirLink device.
AVMS User Guide This document explains how to use AirVantage Management Service for the remote
management of Sierra Wireless AirLink devices.

ALEOS 4.4.0 Software Configuration User Guide
16 4116359

Rev 1 Nov.14 17
2
2: Device Configuration
To access ACEmanager:
1. Insert the SIM card, if applicable. Refer to the AirLink device user
guide for details.
2. Power on the AirLink device.
3. Launch your browser and enter the IP address and port number
http://192.168.13.31:9191
ACEmanager is supported on the latest versions of Internet
Explorer®and Firefox®.
4. Log in:
·User Name: “user” (entered by default) or “viewer
Use the “user” login for configuring or monitoring your device.
Logging in as “viewer” only allows you to view the configuration
and connection state. You cannot make any configuration
changes.
·Default Password: 12345
Note: ACEmanager has a default session idle timeout of 15 minutes. If there
is no activity for the idle timeout period, you are redirected to the login
screen. To change the session idle timeout period, see ACEmanager
Session Idle Timeout (minutes) on page 156.
To prevent others from changing the AirLink device settings, you can
change the ACEmanager password (Chapter 13).
Figure 2-1: ACEmanager: Main Login screen
After your initial login to ACEmanager, you have the option of
displaying the device status parameters on subsequent login
screens.
5. In ACEmanager, go to Services > Device Status Screen.
6. In the Device Status on Login Screen field, select Enable. (For
details, see Device Status Screen on page 195.)

ALEOS 4.4.0 Software Configuration User Guide
18 4116359
Figure 2-2: ACEmanager: Main Login screen with Device Status
Toolbar
The buttons on the ACEmanager toolbar are:
•Software and Firmware: Updates the ALEOS software and the radio module
firmware
•Template:
·Download and save a configuration as a template
·Upload a saved template to apply settings
•Reboot: Reboots the device
•Refresh All: Refreshes all ACEmanager pages
Configuring your AirLink Device
There are three options for configuring the AirLink device:
•Use your browser-based ACEmanager (as detailed in this guide); or
•Use a terminal emulator application (e.g., Tera Term, PuTTY, etc.) to enter AT
commands for many of the configuration options.
•Use the cloud-based AirVantage Management Service application (see
www.sierrawireless.com/productsandservices/AirVantage_M2M_Cloud.aspx
for more details.)
Saving a Custom Configuration as a
Template
If you have a device configured to match your requirements, you can use
ACEmanager to download and save that device’s configuration as a template and
then apply it to other Sierra Wireless AirLink devices.
To download and save a custom configuration as a template:
1. Connect a laptop to the device with the configuration you want to save as a
template.
2. In ACEmanager, click the Template button on the toolbar.

Device Configuration
Rev 1 Nov.14 19
Figure 2-3: ACEmanager: Template button
The following window appears:
Figure 2-4: ACEmanager: Template window
Use the bottom half of the window to download and save a template.
3. If desired, enter a Template Name. The file is saved using this name and a
.xml file extension. Spaces and special characters are not supported, and if
entered, are deleted from the file name.
If no Template name is entered, the file is saved as SWIApplyTemplate.xml.
4. Choose whether or not to:
· Include Passwords
When Include Passwords is selected, passwords configured in ACEma-
nager (such as the email password, the SMS ALEOS Command password,
the Serial PPP password, etc.) are shown in plain text in the template file.
When the template is uploaded to a device, the passwords are included
and replace any existing password configured on the device.
If Include Passwords is not selected, password fields are not included in the
template file, and existing passwords persist when the template is uploaded
to a device.
Note: The ACEmanager login password is not included when you select the Include
Passwords option.
· Include Device Info (selected by default)
When selected, the template file includes a “snap-shot” of the current
Status tab information with the current settings. This could be useful for
troubleshooting.
5. Click Download. The download status appears at the bottom of the window.

ALEOS 4.4.0 Software Configuration User Guide
20 4116359
Figure 2-5: Download template complete
Once the download is complete, the following window opens:
Figure 2-6: Open or Save the template file
6. In most cases, you will want to save the file to your computer for uploading to
other AirLink devices, but you also have the option to open the file.
·Select Save File and click OK—file is saved to your computer (by default to
the Downloads folder). If you entered a template name, the file is saved
using that name. Otherwise, it is saved under the default name,
SWIApplyTemplate.xml.
·Select Open and click OK—file opens in a text or XML editor as a human
readable file. Use this option if you selected Include Device Info when you
saved the file and want to view the device information (the text between the
<devicestatus> and </devicestatus> tags is the snap-shot of the Device
Info), or you want to compare this template with another template.
Warning: Do not attempt to change settings directly in the template file. Changing
settings in the template file could result in unexpected behavior in the AirLink device. Alter
the template only if you are specifically directed to do so by your distributor or Sierra
Wireless Technical Support.