Sierra Wireless AirLink Raven XE User manual

Raven XE
User Guide
20080605
Rev 2.0
www.ime.de
ime mobile solutions GmbH • Borsigstraße 7-9 • D-93092 Barbing • [phone] • info@ime de • www ime de
29-03-19

Preface
Rev 2.0 Jul.09 i
Important Notice Duetothenatureofwirelesscommunications,transmission
andreceptionofdatacanneverbeguaranteed.Datamaybe
delayed,corrupted(i.e.,haveerrors)orbetotallylost.
Althoughsignificantdelaysorlossesofdataarerarewhen
wirelessdevicessuchastheSierraWirelessAirLinkRavenXE
areusedinanormalmannerwithawell‐constructednetwork,
theSierraWirelessAirLinkRavenXEshouldnotbeusedin
situationswherefailuretotransmitorreceivedatacouldresult
indamageofanykindtotheuseroranyotherparty,including
butnotlimitedtopersonalinjury,death,orlossofproperty.
SierraWirelessacceptsnoresponsibilityfordamagesofany
kindresultingfromdelaysorerrorsindatatransmittedor
receivedusingtheSierraWirelessAirLinkRavenXE,orfor
failureoftheSierraWirelessAirLinkRavenXEtotransmitor
receivesuchdata.
Safety and Hazards DonotoperatetheSierraWirelessAirLinkRavenXEinareas
whereblastingisinprogress,whereexplosiveatmospheres
maybepresent,nearmedicalequipment,nearlifesupport
equipment,oranyequipmentwhichmaybesusceptibletoany
formofradiointerference.Insuchareas,theSierraWireless
AirLinkRavenXEMUSTBEPOWEREDOFF.TheSierra
WirelessAirLinkRavenXEcantransmitsignalsthatcould
interferewiththisequipment.
DonotoperatetheSierraWirelessAirLinkRavenXEinany
aircraft,whethertheaircraftisonthegroundorinflight.In
aircraft,theSierraWirelessAirLinkRavenXEMUSTBE
POWEREDOFF.Whenoperating,theSierraWirelessAirLink
RavenXEcantransmitsignalsthatcouldinterferewith
variousonboardsystems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. Sierra Wireless AirLink
Raven XE may be used at this time.
Thedriveroroperatorofanyvehicleshouldnotoperatethe
SierraWirelessAirLinkRavenXEwhileincontrolofavehicle.
Doingsowilldetractfromthedriveroroperatorʹscontroland
operationofthatvehicle.Insomestatesandprovinces,
operatingsuchcommunicationsdeviceswhileincontrolofa
vehicleisanoffence.
Limitation of
Liability
Theinformationinthismanualissubjecttochangewithout
noticeanddoesnotrepresentacommitmentonthepartof
SierraWireless.SIERRAWIRELESSANDITSAFFILIATES
SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL
www.ime.de
ime mobile solutions GmbH • Borsigstraße 7-9 • D-93092 Barbing • [phone] • info@ime de • www ime de
29-03-19

Preface
Rev 2.0 Jul.09 ii
DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,
CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES
INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR
REVENUEORANTICIPATEDPROFITSORREVENUE
ARISINGOUTOFTHEUSEORINABILITYTOUSEANY
SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS
AND/ORITSAFFILIATESHASBEENADVISEDOFTHE
POSSIBILITYOFSUCHDAMAGESORTHEYARE
FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.
Notwithstandingtheforegoing,innoeventshallSierra
Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor
inconnectionwiththeSierraWirelessproduct,regardlessof
thenumberofevents,occurrences,orclaimsgivingriseto
liability,beinexcessofthepricepaidbythepurchaserforthe
SierraWirelessproduct.
Patents Portionsofthisproductmaybecoveredbysomeorallofthe
followingUSpatents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 D442,170 D459,303
andotherpatentspending.
LicensedunderthefollowingNortelNetworksLimited
patents:
UnitedStatespatentnumbers:5128925,5398247
Francepatentnumbers:2665993,2653959,2659812,2745091
Copyright ©2009SierraWireless.Allrightsreserved.
Trademarks AirCard®and“HeartoftheWirelessMachine®”areregistered
trademarksofSierraWireless.Watcher®isatrademarkof
SierraWireless,registeredintheEuropeanCommunity.
AirLink™andAceWare™aretrademarksofSierraWireless.
SierraWireless,theSierraWirelesslogo,theredwavedesign,
andthered‐tippedantennaaretrademarksofSierraWireless.
Windows®isaregisteredtrademarkofMicrosoftCorporation.
Othertrademarksarethepropertyoftherespectiveowners.
www.ime.de
ime mobile solutions GmbH • Borsigstraße 7-9 • D-93092 Barbing • [phone] • info@ime de • www ime de
29-03-19

Preface
Rev 2.0 Jul.09 iii
Contact
Information
Consultourwebsiteforup‐to‐dateproductdescriptions,
documentation,applicationnotes,firmwareupgrades,trouble‐
shootingtips,andpressreleases:
www.sierrawireless.com
Revision History
Support Desk: Phone: [phone]
Hours: 5:00 AM to 5:00 PM Pacific Time,
Monday to Friday, except US Holidays
E-mail: [email protected]
Sales Desk: Phone: [phone]
1-604-232-1488
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: [email protected]
Post: Sierra Wireless America
39677 Eureka Drive
Newark, CA
USA 94560
Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: [phone]
1-604-231-1109
Web: www.sierrawireless.com
Revision
number Release date Changes
1.x Q3:2008 Raven XE documentation created and revised.
2.x Q3:2008 Raven XE documentation content updated per release and revised.
www.ime.de
ime mobile solutions GmbH • Borsigstraße 7-9 • D-93092 Barbing • [phone] • info@ime de • www ime de
29-03-19

Rev 2.0 Jul.09 1
Contents
Introduction to the Raven XE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
ALEOS™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
AceWare™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Modem Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting to your cellular provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dynamic vs. Static IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
GSM Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Power Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Activating Raven XE on your cellular provided . . . . . . . . . . . . . . . . . . . . . . . . .11
Installing the SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuring the APN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Hardware Installation of the Raven XE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Connecting to Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting to a Computer or other Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring your Raven XE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Using AceManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using a Terminal Application with AT Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
AT Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Universal Serial Bus (USB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Changing the USB port communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing the USB driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using the Virtual Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the Virtual Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
www.ime.de
ime mobile solutions GmbH • Borsigstraße 7-9 • D-93092 Barbing • [phone] • info@ime de • www ime de
29-03-19

Contents
Rev 2.0 Jul.09 2
Inputs, Relay Outputs, and Power Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Capturing External Events using Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connecting devices to the IO Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Monitoring the Input and Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Power Effect on device State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Data Communication and Host Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Basic Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
AT Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
PassThru Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Telnet Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Data Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Public and Private Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Basic Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Keepalive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
IP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Understanding Domain Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Dynamic Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using IP Manager with your Raven XE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Data Usage for IP Manager Server Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Eairlink.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Understanding DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
The “PPP-Peer” Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
SNMP : Simple Network Management Protocol . . . . . . . . . . . . . . . . . . . . . . . 78
Management Information Base (MIB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
SNMP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Listening Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
User Name and Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Trap Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Community String . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
SNMP MIB Definition Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Display Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Product ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Configuration Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Info (information) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Information Displayed in AceManager without AT Commands Listed . . . . . . . . . . . . . . . . . . . . . . . 90
www.ime.de
ime mobile solutions GmbH • Borsigstraße 7-9 • D-93092 Barbing • [phone] • info@ime de • www ime de
29-03-19

Contents
Rev 2.0 Jul.09 3
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Information Displayed in AceManager without AT Commands Listed . . . . . . . . . . . . . . . . . . . . . . . 93
AT Commands Requiring PassThru mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Common . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Misc (Miscellaneous) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dynamic IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
PPP/Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
PassThru . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Edge/HSUPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
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1: Introduction to the Raven XE
•ALEOS™
•AceWare™
•Connecting to your
cellular provided
•GSM Communication TheRavenXEisanintelligentwirelessgateway,poweredby
ALEOS™,andoptimalforprovidingprimaryorbackup
networkconnectivityforanyhigh‐reliability/high‐availability
applications.ClassIDivison2certifiedasnonincendive
equipment,theRavenSeriesisideallysuitedforusein
hazardousenvironments.
TheRavenXEistheperfectsolutionforanydevicewithan
Ethernetconnectionthatrequirespervasiveconnectivity
includingPCs,routers,networkequipmentandPOS/ATMsas
wellascommercialautomationequipment.
PoweredbyALEOS™,RavenXEmodemsaredesignedto
maintainareliable,consistentnetworkconnection.Witha
ethernetinterfaceandavastlibraryofmachineprotocols,the
RavenXEisaworkhorseforindustrialandmissioncritical
applications.
Keyapplicationsincludeutilities,manufacturing,automation,
oilandgas,SCADA,telemetry,HomelandSecurityandasset
monitoring.
Figure 1-1: Sierra Wireless AirLink Raven XE
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Introduction to the Raven XE
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ALEOS™
ALEOS,theembeddedcoretechnologyoftheSierraWireless
AirLinkproductssimplifiesinstallation,operationandmainte‐
nanceofanysolution,andprovidesanalways‐on,always‐
awareintelligentconnectionformission‐criticalapplications.
ALEOSenables:
•PersistentNetworkConnectivity
•Over‐The‐Air(OTA)Upgrades
•WirelessOptimizedTCP/IP
•Real‐TimeNotification
•ExtensiveMachineProtocols
•PacketLevelDiagnostics
•DeviceManagement&Control
•ProtocolSpoofing
Figure 1-2: Powered by ALEOS
AceWare™
Awirelesssolutionisnotcompleteuntilyouhavesoftware
toolstomanagethedevicesmonitoringyourvaluable
equipment.AceWare™isthedevicemanagementand
monitoringapplicationsuiteforSierraWirelessAirLink
productspoweredbyALEOS.
Thesemodemutilities,exceptAceNet,arefreeofchargeto
thosewhoownSierraWirelessAirLinkmodems.Youcan
downloadtheapplicationsandtheiruserguidesfromthe
SierraWirelessAirLinkSolutionswebsite:http://
www.sierrawireless.com/support.Contactyourdealeror
SierraWirelessrepresentativeforinformationonAceNet.
AceManager,theAceWareremoteconfigurationand
monitoringtool,simplifiesdeploymentandprovidesextensive
monitoring,controlandmanagementcapabilities.
AceManagergivesyouthepowertomonitorandcontrolyour
SierraWirelessAirLinkcommunicationsplatformsinreal‐
time.
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Simplified Deployment
AceManagerprovidestheabilitytoremotelysetupand
configureyourSierraWirelessAirLinkproducts.Remote
devicesetupandconfigurationreducesthedeployment
timelineofyourwirelesssolutionandprovidesaquickerpath
toROI.
Templatesallowyoutoeasilyconfigureotherdevicesinyour
fleetwithidenticalsettings,ensuringasimple,accurate
deployment.
Monitor and Control
AceManagerallowsanadministratortoremotelymonitora
modem’sstatus,healthandconfigurationsettings.Theuser
interfacedisplayssignalstrength,cellsiteinformation,byte
countersanderrorconditions,enablingyoutopinpointany
issuesandtroubleshootimmediately.
AceManagerenablesremoteconfigurationandparameter
settingstobechangedorresetinstantlyovertheair,changea
device’sportconfiguration,IPaddresssettings,andmuch
more.Afterconfiguringonemodem,usethetemplatefeature
tocopythatdeviceconfigurationtoothermodems.
Tip: Configuration steps and examples in this guide use
AceManager.
AceNet,theenterprisegradeproductivityenhancingtool,
enablesyoutoefficientlydeployandmonitorSierraWireless
AirLinkproductsonalargescale.
Network Monitoring
AceNetallowsyoutoefficientlydeploy,monitor,andmaintain
wirelessnetworksofanysizebyenablingyoutoquickly
configureanentiregroupofSierraWirelessAirLinkmodems
tothesameparametersettingsusingtemplatesbuiltwith
AceManager.
Toensureyourimplementationisoptimal,userscaneasilysee
whenmodemsareoutofcontactandperiodicallypolleach
deviceforperformancestatistics.
AceViewisanefficientstatusandconnectionmonitoring
applicationwithalow‐profile,easytoreadinterface.
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Modem Doctor
ModemDoctorisatroubleshootinganddiagnosticsutility.
ThisutilitywillallowyoutogetalogfileoftheRavenXE
activitywhichyoucanthensendtoSierraWirelesssupport,
erasethecurrentconfigurationcompletely.,andtemporarily
settheRavenXEtoaknownconfigurationtoaidintrouble
shooting(SOSmode).
Figure 1-3: Modem Doctor
Connecting to your cellular
provided
TheRavenXEusesyourcellularprovidedasanISP(Internet
ServiceProvider)toconnectyoutotheInternet.
Steps of a connection:
1. WhenyourRavenXEispoweredon,itautomatically
searchesforcellularserviceusingHSUPA/HSDPA.
2. YourRavenXEestablishesalinktotheyourcellular
providednetwork,alsocalledregisteringonthenetwork,
andreceivesanIPaddress.
3. WhenyourRavenXEhasreceiveditsIPaddressfrom
yourcellularprovided,aconnectiontotheInternetorthe
cellularnetworkisalsoavailableforacomputerorother
deviceconnecteddirectlytotheRavenXE.
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Introduction to the Raven XE
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Figure 1-4: Connecting to the Internet
TheRavenXEwillperformaone‐to‐oneroutingforall
internettraffictoandfromthecomputerorotherenddevice.
One‐to‐onemeansthatyourRavenXEwillprovidea
connectionforonedevicetotheInternetatatime.InPrivate
Mode,theRavenXEwillprovideNAT(NetworkAddress
Translation)forthecomputerorotherenddevice.
Note: The Raven XE does not provide advanced routing required by
one-to-many (several devices connected to one port). If you need to
have more than one device connected to the Internet through your
Raven XE, you will need to have a router connected to the modem.
The modem would provide the one-to-one connection to the router
with the router configured to provide a broader NAT service to the
other devices connected to it.
Dynamic vs. Static IP Addresses
Therearetwotypesofaddressesonnetworks:dynamicand
static.
•Dynamicaddressesareassignedona“needtohave”basis.
YourRavenXEmightnotalwaysreceivethesameaddress
eachtimeitconnectswithyourcellularprovided.
•Staticaddressesarepermanentlyassignedtoaparticular
accountandwillalwaysbeusedwheneveryourRavenXE
connectstotheInternet.TheIPaddresswillnotbegiven
toanyoneelse.
MostISPs(cellularincluded)usedynamicIPaddressesrather
thanstaticIPaddressessinceitallowsthemtoreuseasmaller
numberofIPaddressesforalargenumberofcustomers.A
dynamicIPaddressissuitableformanycommonInternet
uses,suchaswebbrowsing,lookingupdataonanother
computersystem,orotherclientfunctions(suchasdataonly
beingsentoutoronlybeingreceivedafteraninitialrequest).
RavenXE
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Tip: If your account with your cellular provided includes a dynamic IP
address and you need a static IP, please consult your your cellular
provided Representative for more information about changing your
account for static IP support.
IfyouneedtocontactyourRavenXE,adeviceconnectedto
theRavenXE,orahostsystemusingtheRavenXEfromthe
Internet,youneedtohaveaknownIP(suchasonewhichis
static)ordomainname(anIPaddresswhichisconvertedbya
DNSserverintoawordbasedname).IfyouhaveadynamicIP
addressforyourmodem,youcanuseaDynamicDNSservice
(suchasIPManager)totranslateyourIPaddressintotoa
domainname.
Caution: If you want to connect remotely to your Raven XE using
TCP/IP, the IP address given to your modem by your cellular provided
cannot be a private or internal IP address (such as a custom APN or
special private network Data Link) unless you are on the same
network or inside that network’s firewall (such as with frame relay).
GSM Communication
GSMNetworksuseSIMcardswhicharesmartcards
containingtheaccountholder’sdetails.ASIMcangenerallybe
movedfromonedevicetoanotherallowingforaccountporta‐
bilityandflexibility.
HSUPA
HSUPA(High‐SpeedUplinkPacketAccess)isacellular
technologywhichmostcloselyresemblesabroadband
synchronousconnection.Theuploadanddownloadspeeds
aremaximizedtoprovideafasterthroughput,reachingspeeds
upto2.0Mbit/sfortheuplinkand7.2Mbit/sforthedownlink.
Pleasecheckwithyournetworkproviderontheavailabilityof
HSUPA.
HSDPA
HSDPA(High‐SpeedDownlinkPacketAccess)isacellular
technologyallowingforhigherdatatransferspeeds.In
HSDPAmodeofoperation,maxspeedsareupto7.2Mbit/sin
thedownlinkand384kbit/sintheuplink.HSDPAuses
AdaptiveModulationandCoding(AMC),fastpacketsched‐
ulingattheNodeB(BaseStation)andfastretransmissions
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fromNodeB(knownasHARQ‐HybridAutomaticRepeat
Request)todelivertheimproveddownlinkperformancevs.
UMTSandEDGE.
HSPDA(andHSUPA)fallsbacktoUMTS,EDGEorGPRS(in
orderofprecedence).Thisfeatureallowsyoutohaveseamless
connectivitynomatterwhereyourRavenXEis.
UMTS
UMTS(UniversalMobileTelecommunicationsSystem)
supportsupto1920kbit/sdatatransferrates,althoughmost
userscanexpectperformanceupto384kbit/s.AUMTS
networkusesapairof5MHzchannels,oneinthe1900MHz
rangeforuplinkandoneinthe2100MHzrangefordownlink.
EDGE
EDGE(EnhancedDataratesforGSMEvolution)providesend‐
to‐endpacketdataserviceswithanenhancedconnectivity
buildingonGPRStechnologyandusingtheestablishedGSM
networks.EDGEprovideshighertransmissionratesandbetter
transmissionqualityfordatathanGPRS.EDGEcancarrydata
atspeedstypicallyupto384kbit/sinpacketmode.
WhenEDGEisnotavailable,yourRavenXEwillfall‐backto
GPRSfortheconnectiontoyourcellularprovidedtoprovide
continuedconnectivity.
GPRS
GeneralPacketRadioService(GPRS)ispacket‐switchedwith
manyuserssharingthesametransmissionchannel,butonly
transmittingwhentheyhavedatatosend.Thismeansthatthe
totalavailablebandwidthcanbeimmediatelydedicatedto
thoseuserswhoareactuallysendingatanygivenmoment,
providinghigherutilizationwhereusersonlysendorreceive
dataintermittently.GPRSprovidesspeedsof30–70kbpswith
burstsupto170kbps.
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Rev 2.0 Jul.09 8
2
2: Specifications
•Power Connector
Features and Benefits
•EmbeddedIntelligence
•LowPowerConsumption
•CompactSize
•RuggedAluminiumCase
•High‐SpeedProcessor(ARM9)
•High‐Speed2‐wayData
•10/100MbpsEthernetPort
•PersistentNetworkConnectivity
•RemoteManagementandConfiguration
•ClassIDiv2Certified
Te c h n o l o g y
•HSUPA
WithFallbackto:
·HSDPA
·UMTS
·EDGE
·GPRS(MS‐12)
·GSM
Bands
•TriBandforUMTS/HSDPA/HSUPA
·850/1900/2100MHz
•QuadBandGPRS/EDGE
·850/900/1800/1900MHz
Environmental
•OperatingTemperature:
·‐30°to70°Celsius
•°StorageTemperature:
·‐40°to85°Celsius
Power Consumption: (@12V DC)
•Transmit(Typical/Max)140/250mA
•Idle35mA
•InputCurrent30mAto300mA
•InputVoltage9‐28VDC
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Specifications
Rev 2.0 Jul.09 9
Standards/Approvals
•Carrierspecificapprovals
•CE(ClassAdeviceperEN55022)
•RoHS
•FCC
•IndustryCanada
•PTCRB
•ThisapparatusissuitableforuseinClassI,Division2,
GroupsA,B,C,Dorunclassifiedornon‐hazardous
locations.
•CE
•PTCRB
Warning: Explosion Hazard - Substitution of any
components may impair suitability for Class I,
Division 2.
Host Interfaces
•Ethernet:10BaseTRJ‐45
•USBTypeB5Pinmini
•AntennaConnection:
·Cellular‐50OhmSMA
·ReceiveDiversity‐50OhmSMA
·I/OPorts:2
Warning: The antenna should be installed no
closer than 20 cm from the human body. It is one of
the RSS-102 requirements for devices not requiring
SAR.
Dimensions
•75mmx27mmx103mm
•185grams
Application Interfaces
•TCP/IP,UDP/IP,DHCP,HTTP,SNMP,SMTP,SMS,MSCI,
Modbusandmore
LED Indicators
•Network
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Specifications
Rev 2.0 Jul.09 10
•Signal
•Activity
•Power
•ResetButton
Power Connector
Figure 2-1: Power Connector (not to scale)
Warning: Explosion Hazard - Do not disconnect
equipment unless power has been switched off or
the area is known to be non-hazardous.
Note: Raven XE I/O Port 4 is software configurable.
Digital Digital
I/0
Ground (black) Power (red)
I/O
43
21
Power (red)
Ground (black)
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Rev 2.0 Jul.09 11
3
3: Activating Raven XE on your
cellular provided
•Installing the SIM
•Configuring the APN Thischapterprovidesstep‐by‐stepdirectionsforactivating
yourRavenXEonyourcellularprovided’snetwork.
H
Installing the SIM
TheSubscriberIdentityModule(SIM)intheRavenXEisa
smartcardthatsecurelystoresthekeyidentifyingacellular
subscriber.Generally,youwillonlyneedtoinstallaSIMonce
inthelifeofthemodemanditmaybepre‐installedbyyour
SierraWirelessRepresentative.
1. Before you start
IftheSIMwaspre‐installed,unlessyouneedtosetacustom
APN,activationofyourmodemiscomplete.
Cellular Account Required
•CellularAccountRequired‐Touseyourmodem,you
needtohaveaSIMwithanactiveaccountinadataplan,
withyourcellularprovider(EDGEorHSUPA/HSDPA).
Software Required
•AceManager‐GraphicalinterfaceforenteringmostAT
Commands.YoucandownloadAceManagerfromthe
SierraWirelessAirLinkSolutionswebsite:http://
www.sierrawireless.com/support/.Adefaultinstallationof
thisutilityisassumedlaterinthesedirections
Hardware Required
•Ethernetcable‐AnEthernetcableisrequired.
Note: Until you install a driver for the USB port, you cannot use your
USB port to configure the modem.
•Poweradapterandapowersource‐Youwillneeda
powersupplyandpowersourceforthemodem.
•PCorlaptop‐Toconfigurethemodem,youwillneeda
computerwithanavailableEthernetportserialport.
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Activating Raven XE on your cellular provided
Rev 2.0 Jul.09 12
Tools Required
•SmallPhillipsscrewdriver‐ThePhillipsscrewdriveris
theonewhichisalsocalledaplus(+)orXscrewdriver.
•Slimstylus‐APDAstylus,anunbentpaperclip,orother
suchitem.
Figure 3-1: Faceplate
Warning: Explosion Hazard. Do Not remove or
replace Plug-in Modules unless power has been
disconnected or the area is known to be free of
ignitible concentrations of flammable Gasses or
vapors.
1. Opening the Case
a. UnplugtheRavenXEpowerandallcables.
b. Usingasmallphillipsheadscrewdriver,removethe
screwsonthefrontoftheRavenXE.
2. Remove the SIM from the card
a. CarefullyremovetheSIMcardfromthecardyou
receivedfromyourcellularprovided.
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Activating Raven XE on your cellular provided
Rev 2.0 Jul.09 13
Figure 3-2: Sample of the SIM card
3. Insert the SIM
a. GentlypresstheSIMcardtoclickitintoplace.
Tip: The top of the card faces the bottom of the modem.
Note: The card and SIM may be
a different color than these
examples.
Figure 3-3: Insert SIM in to the modem
4. Finishing the SIM installation
Whenthefaceplateisreplacedandsecured,theinstallationof
theSIMiscomplete.SecurethefrontoftheRavenXEwiththe
screws.
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