SimPure T1-6 RO User manual

Who we are
•SimPure®is a purification brand based in the United States,
specializing in creating a better, healthier you through improved
filtration and purification technologies, independently developed by
and for Membrane Solutions Corp.
•Back to nature with clean water and fresh air. SimPure®promotes
the philosophy of a 'minimalist lifestyle' that is committed to creating
a simple, clean, and comfortable environment.
•SimPure® design product's to be both smart, easy to operate, and
practical in appearance and functionality.
•SimPure®products care for you, your family, our planet.
Stay simple; Stay pure.
Contact Us
If you
require technical assistance, please contact our friendly
professional support engineers
, who will be pleased to assist you.
332
0 W Valley HWY North Ste D108
Auburn WA 98001
Phone:
[phone]
Email:
[e-mail]
Web:
www.simpurewater.com
Membrane Solutions Corp
3320 W Valley HWY North Ste D108
Auburn WA 98001
T1-6 RO
T1 Reverse Osmosis (RO)
Water Purification System
Part Number
s: 75GPD Model: T1-6-75G
100GPD Model: T1-6-100G
Please retain owner's manual for future reference

SimPure
®T1-6 Reverse Osmosis (RO) Water Purification System
Operators and Maintenance
Handbook
Copyright © 2020
Membrane Solutions Corp.
Under the copyright laws, this manual may not be reproduced in any
form, in whole or part, without prior written consent.
Printed in the United S
tates of America
Owner
s Handbook Manual Ref: MSRP-101L-04
Revision
Date
Description
01
01/2019
New document.
02
01/2020
Improved manual.
03
05/2020
Improved manual design from customer
feedback, clarified details, added further
instructions, and diagrams.
04
05/2020
Updated part number & descriptions
Table of Contents
Overview
....................................................................................................................
1
Getting Started
.........................................................................................................
2
Introduction.........................................................................................................
2
Health and Safety...............................................................................................
3
Operating Guidelines .......................................................................................
4
Installation Guide
...................................................................................................
6
Installation Kit ....................................................................................................
7
Installation Guide ..............................................................................................
9
Plan your installation ......................................................................................
9
Assemble the Components.........................................................................
11
Installing Cartridges......................................................................................1
7
Plumbing the system ....................................................................................2
1
Flushing the system ready for use..........................................................2
3
Operation and Maintenance
...........................................................................2
4
Day to Day Operation ...................................................................................2
4
Monthly Maintenance...................................................................................2
4
Water Testing ..................................................................................................2
5
Replacing Consumables...............................................................................2
7
Replacement parts.........................................................................................
29
Trouble Shooting Guide...............................................................................2
9
Warranty............................................................................................................
30
Our Products and Services
..............................................................................3
1

Overview
Getting Started
•Introduction
•
System features
•
SimPure®contact details
•
Health & Safety
•
Warnings & Cautions
•
Operating Guidelines
Installation Guide
•System Contents
•
Installation Kit
•
Required Hand Tools
•
Site Preparation
•
Assemble Components
•
Commissioning
Operation Guide
•Operation Guide
•
Maintenance
•
Consumables
•
Water Tests
•
Troubleshooting Guide
•
Warranty
Getting Started
Introduction
Thank you for purchasing the SimPure
®
T1 Reverse Osmosis (RO) Water
Purification system
, delivering pure water to your home, helping you to
e
liminate plastic bottles, and protect our blue planet. Please refer to the
SimPure
®website for the latest product information,
including operator
manuals, videos
, support materials, and where to purchase items.
The T1-6 is a durable piece of equipment,
with proper care it will last for many years.
This
owner's handbook outlines the
installation, operation, and maintenance
requirements to sustain perfect product
performance.
The
T1 features six stages of filtration to
produce healthy, clean water for your family
•Sediment removal.
•Chlorine removal.
•Taste & odor filtration.
•Reverse Osmosis (RO).
•
Post RO Carbon polishing.
•
pH and Alkaline adjustment.
Web: www.simpurewater.com
eMail: [e-mail]
Toll-Free Phone: [phone]
1
2

Health & Safety
SimPure
®products are designed with safety in mind. However, personnel
working on these units must b
e familiar with any potential dangers. All
safety information detailed in this handbook
should be reviewed before
installing and operating this water purification system.
This product is not a toy; children must be supervised when
using the system. Keep packing materials out of children's
reach.
The system has been designed for indoor use only. Install the
system out of direct sunlight on a flat, level dry, and secure
surface or mounted securely in a location with average
ambient room temperature.
Do not move the system without first isolating the feed water,
draining, and releasing water pressure.
This unit is for use with cold municipal tap water or potable
well water that has been tested safe by a certified laboratory.
Never use this unit with hot water or unknown/unsafe
sources.
The installation of the system must comply with your local and
state regulations. Please check before commencing installation.
In case of malfunction, isolate the water supply to the system.
If any part of the system is damaged or missing, replace the
item before use.
Warnings! and Cautions! are provided; Failing to observe
the instructions could result in damage to the equipment,
associated parts, surroundings, or personal injury.
Operating
Guidelines
The following
table lists the operating parameters for this product.
Operating this product outside these specifications may cause system
performance issues and may even lead to personal injury and void any
warranty. P
lease contact SimPure®for further advice and support.
Operating Parameters
Model
SimPure® T1-6
Production rate (up to)
Dependent on feedwater type, operating
pressure and water temperature.
Model: 75GPD: 75 Gallons per day (283L)
Model:100GPD: 100 Gallons per day (378L)
Power requirements
Not applicable, this product only requires
water pressure to operate.
Feedwater Type
Municipal potable/tap water or Well water
meeting government standards
Feedwater Pressure
Ideal feedwater pressure should be
between 40 and 80 psi (275 to 550 kpa)
Pressures below 40 psi will slow down the
water production, and a booster pump may
be required.
The maximum system operating
pressure is 85 psi (600kpa).
Install a pressure regulator if
exceeding this feedwater pressure
Feedwater Temperature
40-100℉ (4-38℃)
Ambient Temperature
40-104℉ (4-40℃)
Feedwater TDS* level
≤ 500 ppm
Water Hardness
(Optional)
For best results use a softened feedwater
supply with a hardness level below
10 gains per gallon, with no iron present.
* TDS = Total Dissolved Solids, which is the total weight of all solids dissolved in a given volume of water, expressed in
units of mg per unit volume of water (mg/L), also
referred to as parts-per-million (ppm). With a SimPure®TDS meter,
you can easily compare the system outlet quality with your source water to help monitor the performance of the system.
3
4

Typical Installation
The following
illustration is a typical under sink installation showing the
SimPure
®T1 Reverse Osmosis (RO) Water Purification system with a
water pressure tank, connected to the Gooseneck faucet
, installed o
ver the
sink.
Installation guide
System
Contents
Your SimPure
®T1 RO Water Purification system was carefully
assembled,
packaged, and shipped complete with all the parts you
should
require for a standard installation.
Unsure about something? Is there a problem?
Please contact SimPure® through our website or toll-free number.
Web: www.simpurewater.com
eMail: [e-mail]
Toll-Free Phone: [phone]
5
6

Inspect Installation Kit
Carefully unpack y
our SimPure®T1 RO Water Purification system.
Layout the parts so you can familiarize yourself with the components,
check
nothing is missing before you start the installation.
Package Contents List
Description
Part Number
A
PP Filter
IFGPP005
B
GAC (UDF Filter)
IFGAC002
C
CTO Filter
IFCTO005
D
Reverse Osmosis element (RO)
RSRO004
E
T33 Filter
RSIN002
F
ALK Filter
RSWPAL001
G
Water pressure tank
HEWST001
H
Gooseneck faucet
HEWPRO007
I
Housing wrench RO
AWPA006
J
Housing wrench filters
AWPA007
K
Tubing ¼” PE 16ft (5 Metres)
AWPA011
L
Faucet mounting plate
AWPA017
M
Adaptor inline (faucet) ¼" tube QC
AWPA018
N
Valve (water tank) ¼” tube QC to thread
AWPA009
O
Locking 'C'-clips for ¼” QC fittings (x8)
AWPA008
P
Valve saddle (drain connection) ¼" tube QC
AWPA002
Q
Valve ½" male x ½" female NPT thread
AWPA003
R
Bush red. ⅜" male comp. x ½" female NPT
AWPA004
S
Bush red. ½" male NPT x ⅜" female comp.
AWPA005
T
Teflon tape (roll)
AWPA001
U
Self-tap screws M5X36mm & wall plugs (x2)
AWPA019
V
Self-tap screws M4X30mm & wall plugs (x3)
AWPA020
7
8
A
B
C
D
F
E
N
J
I
H
U
V
L
M
N
O
K
T
Q
P
R
S

Installation Guide
Read the entire manual thoroughly before beginning your installation.
Take note of the safety tips and f
ollow all steps to ensure your system is
installed correctly
before use. Installation needs to comply with state
and local laws and regulations
; you mus
t check and comply with all local
plumbing codes.
Warning: Massachusetts, USA, require installation by a
licensed plumber and do
es not permit the use of saddle valves.
(plumbing code 248
-CMR of the Commonwealth of Massachusetts)
Hand tools required
Essen
tial hand tools are required to install the SimPure®T1 RO water
purification system
. An electric drill, drill bits up to ½" (12.5mm),
A
djustable wrench, tube cutters (or knife), cross-head screwdriver
(Phillips)
, hammer, and center punch.
Plan
your Installation
Your
SimPure®T1 Water Purifier can be installed under a sink or in a
remote location. Typical remote sites are a laundry room or utility room.
Review the location options below and determine where you are going
to install your system.
•
Option 1: Under-sink. The unit can be installed in a kitchen or
bathroom sink cabinet. A suitable drain point is required for drain
water from the Reverse Osmosis system.
•
Option 2: Remote Interior. The unit may also be installed in a
remote interior location away from the RO Faucet. You will need a
nearby feed water source and drain point connection.
Check Space Requirements
Determine and check the size and position of items for proper
installation into the chosen space and remember to leave enough space
around the system for changing filters and maintenance.
Need assistance? Contact SimPure!
Site preparation
Before starting the installation, Isolate the hot and
cold-water supply.
Temporarily place tank and filter assembly into
the planned location.
Check the positioning of items and space required for
the correct
installation. Ensure that tube
will reach each section and can be installed
without any
kinking.
SimPure
®T1 RO water purification system
can be placed on
a flat surface or fixed on the
wall under
the sink.
When mounting
on the wall, please use the
included
x2 self-tapping screws and wall plug
(U) or an alternative fixing method suitable
to your
installation requirements.
9
10

Assemble the
Components
•
How to use the Quick-Connect (QC) fittings
The
SimPure®T1 Water Purification system uses quick-connect (QC)
fittings making the installation simple and easy.
•
How to release tube (or plug) from a quick-connect.
(1)
Remove the locking C-clip by sliding it out from under the quick-
connect fitting collet.
(2)
Push the collet down onto the fitting (closing the gap between the
collet and fitting) and hold.
(3)
While holding the collet down, gently pull tube (or plug) in the
opposite direction at the same time to release.
•
How to insert tube into a quick-connect.
(1)
Make sure the tube has a clean square cut with no bur present.
(2)
Push the tube firmly into the QC fitting, making sure it is located
correctly (you will feel the tube 'jump' into position as you push it
into the fitting). The tube is secure once it has traveled ⅜" (15mm)
into the fitting.
(3) Replace the locking C-clips to secure the QC fitting.
•
Gooseneck Faucet Assembly
SimPure
®T1 RO water purification system comes with a Gooseneck
faucet
, which is used to dispense the purified water. There are two
methods
for installation:
Fixing to the Sink.Try to install the faucet
on the sink surround if possible; make sure
you have clear access above
and below, and
the outlet is over the sink. Us
ing a hammer
and
center punch mark the hole. Drill a pilot
hole
first, working up to ½" (12.5mm) drill
bit
. Insert the faucet through the hole and
secure
it.
Tip
:if you do need to drill the countertop,
especially for
granite, tile, or concrete,
professional help might be required.
Fixing to the Wall
. Use the included Faucet
mounting plate. Drill
suitable size holes in
the
wall for the supplied x3 self-tapping
screws and wall plug (V) or
use an
alternative fixing method as required.
11
12
⅜”
(15mm)
Gooseneck Faucet
Assembly (outlet)
Locknut
Gasket
‘C’ clip
Locked into position
‘C’ clip
Remove lock clip
Pull
Hold
Pull
Faucet adapter ¼ “

•Install the saddle valve drain connection
The
SimPure®
T1 Water Purification system requires a drain connection
before it can be used. If installing the product under a sink
, make sure
you connect the drain to a straight piece of pipe and make sure it is
BEFORE the
water trap ('P' trap or 'U' bend) see diagram below.
Drill a ¼
" (6.5mm) hole on the drainpipe
with
an electric drill.
Remove the backing and stick
the saddle
valve seal on the pipe, line up the holes
.
Assemble the drain saddle
valve according to the picture below and
tighten the
bolts evenly with the cross-head screwdriver to allow the
clap to fit snuggly around the pipe (Do Not Overtighten)
. Once secure,
you can insert the PE tube into the
saddle valve QC fitting.
13
14
WARNING!
Never mount drain
saddle on bends or
below the water trap!
INSTALLATION
Only install saddle
valve on straight pipe
above any water traps!
X
X
Water trap
OK
OK
Garbage
Disposal
P Trap

•Install the feed water adaptor valve
The SimPure
®
T1 Water Purification system requires a connection to the
water supply. To do this, we use the supplied feedwater adaptor.
Tip:
When applying
Teflon thread tape,
always wrap the tape
in the same direction
'clockwise' as if you
were tightening the
fitting.
Warning: Make sure you have turned
the water supply off.
Unscrew the cold
-water connection with the
adjustable wench
Wrap a
couple of turns of Teflon tape around
all the male threads. Connect the cold
-water
supply and feed water adapter.
Optional Fittings:
The feed water
adaptor valve is provided with ½" NPT
t
hreads, if your installation requires ⅜" compression
threads then utilize the
two additional reducing
bushes
in your kit.
Note: Please disregard the two ½” x
⅜" bushes if
not
required for your installation.
•Water Pressure Tank Assembly
The SimPure
®T1 Water Purification system comes complete with a
water pressure tank to allow for a smooth and continuous output flow.
Wrap the threaded tank stem with Teflon
tape and screw the valve onto the top of the
tank
hand-tight only; do not use any tools.
Only lightly tighten this fitting, the
Teflon tape will make the seal
without being over-tightened.
Place the Water
Pressure Tank onto the
stand to secure the tank. You may notice an
air valve connection on the side of the tank;
this sets the internal bladder pressure and
has been factory set. Please do not adjust.
Need assistance?
Contact SimPure!
Web: www.simpurewater.com
eMail: [e-mail]
Toll-Free Phone: [phone]
15 16
Optional:
⅜” compression
thread
Optional:
⅜” compression
thread
½"NPT
thread
½"NPT
thread

•Installing Cartridges
The
cartridges must be loaded as follows,
or the system will not function
correctly. Please follow the instructions
:
Consumables Cartridges
Description
Part Number:
ASIN
A
PP Filter 5-micron (4-pack) *
RSMPP001Z_4S8
B
GAC 5-micron (UDF Filter) (4-Pack) *
IFGAC002Z_4M1
C
CTO Filter 5-micron (4-Pack) *
IFCTO005Z_4M3
D
Reverse Osmosis (RO) for 75 GPD model
RSRO004
D
Reverse Osmosis (RO) for 100 GPD model
RSRO005
E
T33 Filter 5-micron (3-Pack) *
RSIN002Z_3M1
F
ALK Filter *
RSWPAL001
*Please Note:
A SimPure® T1 RO consumable kit is available, which is shipped with 1
item of each filter (except the RO membrane) Please refer to the
replacing consumables
section for details when re
-ordering consumables.
The SimPure®T1 is supplied with the T33 and ALK filters already in
place; you just need to load the RO membrane element and three pre-
treatment cartridges
. Let's start with the RO membrane element below.
•
RO Membrane Element Assembly
It
's now time to install the SimPure®T1 RO membrane element.
17 18
RO Membrane Housing
RO Housing
B
A
F
E
D
A
B
C
C
D

The RO membrane housing is located on top of the main system body.
(1)
Remove the locking C-clip from the RO housing end cap QC adaptor.
(2)
Disconnect the PE tube from the QC adaptor.
(3)
Unscrew the housing cap with RO housing wrench.
(4)
Place the new RO membrane into the housing. Two 'O'-rings first.
(5)
The large black chevron seal should still be visible.
(6)
Push the RO membrane fully into the housing
(7)
Check the 'O'-ring inside the housing cap is in place and reassemble.
(8)
Tighten the RO housing end cap using the wrench.
(9)
Reconnect the PE tubing and C-clip to the RO housing cap.
Please pay attention to the direction the RO element has to be
installed, or it will not function properly.
•Pre-Filter Housing Assembly
Now we have the RO membrane element loaded we need to install the
cartridge filters in the three removable housings
Pay special attention to the direction the GAC (UDF)
cartridge is installed, or it may cause a water leak.
19
20
Pre-Filter Housing Bowls
PP Filter
GAC (UDF) Filter
CTO Filter

•Plumbing the system
Now all the sub
-assemblies are complete, the faucet and drain
connections are installed
, and the main system is ready with cartridges
it
's time to connect everything together with the included ¼" PE Tube.
Make sure all plumbing connections are correct, and all
fittings are secure to prevent possible leaks.
Using the enclosed ¼ PE tube which shipped with your SimPure®T1
system, plumb up the following four connections as follows:
•
Feedwater Connection – Place one end of the ¼ PE tube in hot
water for about 2 mins to soften tube. Side the hex nut and tube
collar from the (1) feedwater adaptor onto the softened tube and
push the PE tube onto the feed water adaptor fitting, tighten the hex
nut using a wrench to ensure it does not leak
. Connect the other end
of the PE tube to the QC on the (2) prefilter inlet.
•
Pressure Tank Connection – Using the ¼ PE Tube and QC fittings
connect between (3) inlet tee of the T33 filter and (4) the valve on
top of the pressure tank.
•
Outlet Connection – Using the ¼ PE Tube and QC fittings connect
between (5) the outlet of the ALK filter and (6) the Gooseneck
faucet connector
•
Drain Connection – Using the ¼ PE Tube and QC fittings connect
between the (7) the flush valve assembly and (8) the saddle valve
you inserted early into the drain line.
Please Note:
A small amount of water will flow to the drain while your
SimPure
®T1 system is refilling the water pressure tank, this is normal
the waste water flow rate
is 10oz/min (300ml/m) while operating.
Web: www.simpurewater.com
eMail: [e-mail]
Toll-Free Phone: [phone]
21
2
2
Feed water
Tank
Outlet
Drain
1
2
3
4
5
6
7
8
Feed Water adaptor
¼” PE Tube
ASO Valve
Check-
Valve

•Flushing the system ready for use
Before you can use the system all pipework, fittings, pressure
tank and all consumables must be flushed properly
DO NOT Consumes any water until flushing is complete.
•
STEP 1 – Refer to Plumbing Diagram (Page 23). Re-check all
connection points. CLOSE the pressure tank valve (4).
•
STEP 2 – OPEN the flush valve (7) for 15 minutes; this will
flush/rinse the PP, GAC (UDF), and CTO filters to drain.
•
STEP 3 -CLOSE the flush valve (7) and OPEN gooseneck faucet for
20 minutes, this will allow the RO membrane to flush.
•
STEP 4 - CLOSE the gooseneck faucet and OPEN the pressure tank
valve (4). The tank will fill in 2 - 3hrs.
•
STEP 5 - OPEN the gooseneck faucet (6) to flush the pressure tank
down the sink drain. 3.2 gallons (12 Litres).
•
STEP 6 - CLOSE the gooseneck faucet (6) and allow the pressure
tank to refill (2-3 hrs.) then drain the pressure tank a 2nd time,
•
STEP 7 - CLOSE the gooseneck faucet (6) and allow the pressure
tank to refill for the third time (2-3 hrs.) You have now completed
the initial installation flushing sequence and can use the purified
water for drinking and food preparation.
CONGRATULATIONS!
You have completed the installation!
Please make sure the flush valve is CLOSED once the
flushing is complete and when operating the system.
Operation and Maintenance guide
•
Day to Day operation of the SimPure®T1
The system is designed to
purify feedwater continually until it has filled
the 3.2 Gallon (12L) pressure storage tank. As water is drawn from the
faucet tap the tank level drops and the system automatically refills. In
regular
operation the system valves should be in the following position:
Normal Operation
Valve Name
Valve Position
Feedwater valve
OPEN
Pressure tank valve
OPEN
Flush valve
CLOSED
Gooseneck faucet valve
CLOSED
Unless dispensing purified water
•
Monthly Maintenance
F
lush the system monthly to help remove any buildup of particulates on
the feedwater side of the system and refresh any
purified water in the
pressure storage tank this helps maintain the output water quality and
high system performance
:
•
STEP 1 – Make sure the gooseneck faucet tap is CLOSED
•
STEP 2 -OPEN the flush valve (7) for 5 minutes, this will allow the
RO membrane to flush to drain removing any contaminants.
•
STEP 3– CLOSE the manual flush valve (7).
•
STEP 4 – OPEN gooseneck faucet valve and run water to drain until
the flow rate slows to a trickle
•
STEP 5 – CLOSE gooseneck faucet and allow the system to refill (2-
3hrs).
23
2
4
7

•Water testing (Optional)
To monitor
the performance of your SimPure®T1 Water Purification
system
, you will need a water meter that can test the impurities in
water.
SimPure®has a simple to use handheld TDS meter designed for
th
is purpose.
It is recommended you f
ollow the Monthly Maintenance procedure
before
taking a water sample:
•
STEP 1 –OPEN the gooseneck faucet tap and run about one quart (
1
liter) to drain before sampling the water
•
STEP 2– Rinse a clean cup or small container with the purified
water and disregard, refill container.
•
STEP 3 – Place the SimPure®TDS Meter in the solutions and follow
the instruction to take a TDS reading
•
STEP 4 – Once you have a purified water reading, you should then
test the feedwater. Run some water from your standard cold sink
water tap into a clean cup or small container and test the TDS.
Now that you have a
water quality reading from the feedwater and the
purified water, you can
compare and see how well your water
purification system is operating.
As a g
eneral guide, the purified water TDS level should be >90% lower
than the incoming
feedwater indicating the system is working well;
however
, this does depend on feedwater quality, which can be
substantially different from one region to another.
•Replacing Consumables
It is
important to maintain the filters and RO membrane to ensure the
outlet water quality is a consistently high standard.
T
he life expectance of filters and replacement schedule is dependent on
source
water quality and water consumption.
Under
normal situations
, we recommend users replace filters as per the
table below:
Replacement Consumables Cartridges
Description
Replacement
Schedule
(months)
Part Number:
PP Filter
3 – 6
RSWF012Z_M1
(Kit of 5 Cartridges)
GAC (UDF Filter)
3 – 6
CTO Filter
3 – 6
T33 Filter
3 – 6
ALK Filter
3 – 6
Reverse Osmosis (RO)
for 75 GPD model*
6 - 12
RSRO004
Reverse Osmosis (RO)
for 100 GPD model*
6 - 12
RSRO005
*Note: Depending on your system type order either the 75 or 100 GPD.
25
26
SimPure®TDS Meter
Part Number:
RSTDS001_S8

•Spare Parts Kit
A SimPure
®
replacement spare parts kit is available should you need to
relocate or service the T1 system or replace fittings.
Spare Parts Kit Contents
Description
Part Number:
X1
Prefilter housing 'O' ring
AWPP001
X1
RO housing ‘O’ ring
X2
Nipple hex ½" male thread plastic
X3
Elbow ¼" tube QC to threaded (x2)
X4
Elbow inline ¼" tube QC
X5
Tee inline ¼" tube QC
X6
Valve flush manual ¼" tube inline QC
M
Adaptor inline (faucet) ¼" tube QC
N
Valve (water tank) ¼” tube QC to thread
O
Locking 'C'-clips for ¼” QC fittings (x6)
R
Bush red. ⅜" male comp. x ½" female NPT
S
Bush red. ½" male NPT x ⅜" female comp.
T
Teflon tape (roll)
•Replacement Parts
SimPure
®
replacement parts are available should you need to perform
maintenance on your T1 system.
Replacement (individual) Parts
Description
Part Number:
X1
Prefilter housing 'O' ring (large)
AWPA025
X1
RO housing 'O' ring (small)
AWPA024
X3
Elbow ¼" tube QC to threaded
AWPA021
X4
Elbow inline ¼" tube QC
AWPA022
X6
Valve flush manual ¼" tube inline QC
AWPA026
X7
Automatic shut-off valve (ASO) ¼" tube QC
AWPA027
X8
Check-valve elbow inline ¼" QC fittings
AWPA022
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X1 X3
X5 X6
X7
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X6
X3
X1
X4

Troubleshooting Guide
Problem
Possible Solution
1
The system is not
functioning or
starting
The feedwater does not meet the requirements.
Check the feedwater source.
Wrong tube connections.
Review and correct tubes as per the manual.
2
No Purified water
is coming out of
the system
RO membrane fouled, flush the RO membrane.
Replace if flushing does not help.
Improper Teflon tape wrapping has blocked the
filter connector. Remove Teflon tape and re-wrap
tape around fittings.
3
The volume of
purified water is
low
The water temperature is too low.
Make sure the unit is at room temperature, and
feedwater is >40℉ (4℃)
Filters are blocking.
Replace all filters and flush system.
RO membrane fouled.
Flush the RO membrane. Replace if flushing does
not help.
4
Water continually
flowing to drain
even after the
system is full
(after 2-3 Hours)
Automatic Shut-off (ASO) and/or check valve has
failed, allowing water to flow to the drain.
continuously. Replace the ASO valve and/or check
valve.
The manual flush valve is OPEN (wrong position).
The flush valve should be in the CLOSED position.
5
The unit makes
noises.
The unstable water pressure causes the system to
cycle on/off frequently.
Check feedwater pressure is stable.
6
The taste of
purified water is
getting worse.
Adsorption of the active carbon filters is saturated
Replace the active carbon filter.
Wrong tube connection
Review plumbing as per manual.
The unit is left unused for an extended period.
Replace all filters and flush system.
Warranty
SimPure
®warrants to the customer that its residential reverse osmosis
systems will be free from defects in material and workmanship under
normal use and service for a period of 1 year. We will replace or repair any
part of the SimPure
®reverse osmosis water system that we find to be
defective in operation due to faulty materials or workmanship within one
year since the date of the original purchase. Used replaceable filter
cartridges and membranes are excluded.
General Conditions
SimPure
®obligation to the customer under these warranties shall be
limited, at its option, to replacement or repair of items covered by these
warranties. Prior to return or repair of covered items, the customer must
obtain a return goods authorization number from SimPure
®and, at
SimPure
®option, return the item with freight prepaid by the customer.
Damage to any part of this system because of misuse, misapplication,
negligence, alteration, accident, installation, or operation contrary to our
instructions, incompatibility with accessories
not installed by SimPure®, or
damage caused by freezing, flood, fire, or Acts of God are not covered by
this warranty. In all such cases, regular charges will apply. This limited
warranty does not include service to diagnose a claimed malfunction in this
unit. This warranty is void if the claimer is not the original purchaser of the
unit or if the unit is not operated under normal municipal water or well
water conditions. We assume no warranty liability in connection with this
system other than that specifi
ed herein. This warranty is in lieu of all other
warranties, expressed or implied, including warranties of fitness for a
particular purpose. SimPure
® liability hereunder shall not exceed the cost
of the product. Under no circumstances will SimPure
®be liable for any
incidental or consequential damages or for any other loss, damage or
expense of any kind, including loss of use, arising in connection with the
installation or use or inability to use the covered items. These warranties
are governed by the laws
of the state of Washington, USA, and may change
at any time without notice.
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Our Products & Services
Consumables
Full selection of consumable items to
maintain your SimPure
®
T1 water system
well into the future are available from
SimPure
®online or through your local
Distributor.
Tools & Accessories
SimPure®Test equipment helps monitor the
performance of your SimPure
®
water system,
making sure it's performing as expecte
d.
SimPure
® Leak Detector, automatically turns
off the feedwater should your system
develop a water leak.
Products
SimPure®products help to improve your life.
Air Purifiers to improve the air you breathe
for your home and car.
Showerhead
filters to improve your water
quality and care for your skin and hair.
Notes:
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