SMART Board SBID-MX265 Instruction Manual

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SMARTBoard MX series
interactive displays
INSTALLATION AND MAINTENANCE
SBID-MX265 |SBID-MX275 |SBID-MX286

smarttech.com/kb/171257
Learn more
This guide and other resources for SMARTBoardMX series interactive
displays are available in the Support section of the SMARTwebsite
(smarttech.com/support). Scan this QRcode to view these resources on your
mobile device.
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other
countries. All third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2018SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
10/2018

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Important information
IMPORTANT
There are critical software updates for the display that you need to install to ensure the display is
fully functional and provides the best experience. Connect the display and iQ appliance to a
wired or wireless network with Internet access to automatically download and apply these
updates as well as future updates.
WARNING
lFailure to follow the installation instructions shipped with the display could result in injury
and product damage which may not be covered by the warranty.
lDo not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,
mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
lIf the display requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
lEnsure that any cables that cross the floor to the display are properly bundled and marked
to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
lUseonly extension cords and outlets that can fully accommodate the display’s polarized
plug.
lUse the power cable provided with the display. If a power cable is not supplied, contact
your supplier. Use only power cables that match the AC voltage of the power outlet and that
comply with your country’s safety standards.

IMPORTANT INFORMATION
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lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
lDo not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.
lUse only VESA®-approved mounts if using a mount other than the one supplied with the
display..
lDisconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the display
oObjects fall into the display
oThe display is dropped
oStructural damage, such as cracking, occurs
oThe display behaves unexpectedly when you follow operating instructions
lBefore inserting or removing the iQ appliance from the display, turn off the display using the
switch at the back of the display. See Open Pluggable Slot computer (OPS) disclaimer for
more information.
CAUTION
lTurn off the display before cleaning its screen. Otherwise, you may scramble the desktop
icons or inadvertently activate applications when you wipe the screen.
lAvoid setting up and using the display in an area with excessive levels of dust, humidity and
smoke.
lMake sure an electrical socket is near the display and remains easily accessible during use.
lThe display should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the display.

IMPORTANT INFORMATION
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lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power
source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy
the fire enclosure requirements of IEC60950-1.
lYou must connect the USB cable that came with the display to a computer that has a USB
compliant interface and that bears the USB logo. In addition, the USB source computer must
be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for
CSA/UL 60950. This is for operating safety and to avoid damage to the display.
IMPORTANT
lThe following are the normal operating requirements for the display, including AM module
and speakers:
Model Power requirements
SBID-MX265 100V to 240V AC, 50 Hz to 60 Hz, 115 W max
SBID-MX275 100V to 240V AC, 50 Hz to 60 Hz, 224 W max
SBID-MX286 100V to 240V AC, 50 Hz to 60 Hz, 265 W max
lFor additional requirements and other information, refer to the display’s specifications (see
More information on page8).
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received,including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate this equipment.

IMPORTANT INFORMATION
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Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development
Canada statement
This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received,including interference that may cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme à la norme ISEDCNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable,et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.
EU declaration of conformity: AM40
Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive
2014/53/EU.
The fulltext of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance
The frequency band and the maximum transmitted power in EU are listed below:
Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)
2400–2483.5 19
5150–5350 16
5470–5725 16
Restrictions in
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz-
5350MHz is for indoor use only.

IMPORTANT INFORMATION
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CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator and your body.

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Contents
Important information i
Federal Communication Commission interference statement iii
Innovation, Science and Economic Development Canada statement iv
EU declaration of conformity: AM40 iv
Chapter 1: Welcome 1
About this guide 1
Identifying your specific model 2
Features 2
Components 3
Accessories 6
More information 8
Chapter 2: Installing the display 9
Moving the display to the installation site 9
Installing the display on a wall 12
Installing the display on a stand 18
Chapter 3: Connecting power, cables and devices 19
Connecting the iQ appliance 20
Connecting power 20
Connecting to a network 20
Connecting cables for room computers, guestlaptops and other input sources 21
Connecting external speakers 23
Connecting room control systems 24
Connector reference 25
Chapter 4: Configuring the network 29
Chapter 5: Turning on the display for the first time 31
Chapter 6: Orienting the display 33
Orienting the display 33
Chapter 7: Maintaining the display 35
Checking the display installation 35
Cleaning the screen 36
Cleaning the touch sensors 36
Maintaining ventilation 37
Preventing condensation 37

CONTENTS
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Replacing the pens 37
Turning the display off and back on 38
Resetting the display 38
Removing and transporting the display 38
Updating iQ system software 39
Updating the display’s firmware 40
Chapter 8: Troubleshooting 43
Resolving general issues 44
Resolving issues with power 44
Resolving issues with image or video quality 45
Resolving issues with audio 47
Resolving issues with touch and digital ink 48
Resolving issues with remote management 49
Resolving issues with the iQ experience 49
Resolving issues with software 50
Referring to the SMART knowledge base for additional troubleshooting information 50
Contacting your reseller for additional support 50
Updating the display’s firmware 50
Updating iQ system software 52
Appendix A: Adjusting iQ settings 55
Network settings 55
Personalization 56
Application settings 56
System settings 57
Appendix B: Adjusting display settings 61
Exiting the display’s settings 61
Network 61
Screen lock 62
Advanced 63
Update 64
Recovery 64
About 65
Appendix C: Remotely managing the display 67
Configuring the computer’s serial interface settings 68
Power states 68
Commands and responses 69
Commands 72
Appendix D: Identifying the display 75
Appendix E: Supported resolutions 77
HDMI1 in, HDMI 2 in and HDMI 3 in 77

CONTENTS
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VGA 77
Appendix F: Hardware environmental compliance 79
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery
Directives) 79
Batteries 79
More information 79

Chapter 1
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Chapter 1: Welcome
About this guide 1
Identifying your specific model 2
Identifying your SMARTBoard MX series interactive display model 2
Features 2
Components 3
iQ appliance 4
Screen 4
Pens 5
Front connector panel 5
Front control panel 6
Remote control 6
Remote control sensor 6
Status light 6
Ambient light sensor 6
Internal speakers 6
Accessories 6
SBA-100 projection audio system 7
SMART Audio 400 classroom amplification system 7
USB extenders 7
More information 8
This chapter introduces the SMARTBoard® MX series interactive displays.
About this guide
This guide explains how to install and maintain a SMARTBoard MX series interactive display. It
includes the following information:
lHow to install the display
lHow to connect power and devices
lHow to turn on the display for the first time
lHow to configure the iQ appliance

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lHow to maintain the display for years of use
lHow to troubleshoot issues with the display
In addition, this guide includes information on the display’s settings and remote management
support.
This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on
page8).
Identifying your specific model
SMART offers several different models of the SMARTBoard MX series interactive display and iQ
appliance.
Identifying your SMARTBoard MX series interactive display model
The following models of SMARTBoard MX series interactive display are available:
Model Screen size (approximate)
SBID-MX265 65" (165 cm)
SBID-MX275 75" (190 cm)
SBID-MX286 86" (218 cm)
Refer to the specifications for detailed technical information for this model, including product
dimensions and weights (see More information on page8).
For help identifying your display, see Appendix D: Identifying the display on page75.
Features
The SMARTBoard MX series interactive display is the hub of your classroom or meeting room.
PC-free embedded computing provides one-touch access to collaborative tools, including a
whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or
manual software and firmware updates.

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The display includes the following features:
Feature Description
iQ technology The display’s iQ appliance provides one-touch access to
collaborative tools, including a whiteboard, wireless screen sharing
and a web browser.
Touch support You can do everything on the display that you can do at your
computer—open and close applications, meet with others, create
new documents or edit existing ones, visit websites, play and
manipulate videos, and so on—by touching the display’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The display’s support for up to 10 simultaneous touch, writing and
erase points enables you and other users to interact with objects
on the screen at the same time.1
Writing and drawing
support
You can write over applications in digital ink using one of the
supplied pens, and then erase the digital ink using your palm.
Up to two users can write or draw digital ink on the screen at the
same time.
Audio support The display includes integrated speakers for presenting audio from
connected input sources.
Components
The display consists of the following components:
1Requires SMART Product Drivers to be installed. Some applications might not support all touch points.

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No. Name More information
Pictured
1 Screen Page4
2Front control panel Page6
3 Light sensor Page6
4 Remote control sensor / status light Page6
5Pen (×2) Page5
6Speakers Page6
7 Front connector panel Page5
8Side connector panel Page25
9iQ appliance Page4
Not pictured
10 AC switch Page31
11 Bottom connector panel Page26
12 Remote control Page6
iQ appliance
The iQ appliance is inserted in the accessory slot on the back of the SBID-MX265, SBID-MX275
and SBID-MX286 models.
CAUTION
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.
To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire
enclosure requirements of IEC60950-1.
Screen
The following are the dimensions for the display:
Model Diagonal Active touch area Active image area
SBID-MX265 64 1/2" (163.9 cm) 573/8" × 32 3/4" (145.7 cm ×
83.3cm)
56 1/4" × 31 5/8" (142.9 cm × 80.4
cm)

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Model Diagonal Active touch area Active image area
SBID-MX275 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8 cm ×
96.6cm)
65" × 36 1/2" (165 cm × 92.8cm)
SBID-MX286 85 5/8" (218.4 cm) 76 3/8" × 43 3/4" (194.1 cm ×
111.2cm)
74 5/8" × 42" (189.5 cm ×
106.6cm)
Pens
The display comes with two pens.
The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder
and use the pen to draw digital ink.
CAUTION
When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged.
Front connector panel
The front connector panel includes connectors for USB
peripherals and a computer or other input source.
No. Name Procedure
1 USB Type-A connector Connect USB drives and other devices that
you want to use with the currently selected
input source.
2 USB Type-A connector Connect a USBdrive to update the display’s
firmware.
3 USB Type-B connector Connect a USB cable to the display and
computer to provide touch control of the
computer connected to HDMI 3.
4 HDMI 3 input connector Connect a computer or other input source to
the display (see page21).

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Front control panel
The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control
buttons.
Remote control
The remote control is an alternative to the front control panel for controlling the display.
Remote control sensor
The status light blinks green and red when it registers a button being pressed on the remote
control.
Status light
The status light blinks green and red when it registers a button being pressed on the remote
control.
When the status light is red, the display is in a low power state. To wake the display, press the
Power button on the front control panel or POWERon the remote control.
Ambient light sensor
The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make
sure Auto is enabled in Brightness and volume in the display’s settings. See Brightness and volume
on page63.
Internal speakers
The display includes two 10 W rms integrated speakers. You can also connect external speakers
(see Connecting external speakers on page23).
Accessories
Accessories for the display include the following:
lSBA-100 projection audio system
lSMART Audio 400 classroom amplification system
lUSB extenders

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SBA-100 projection audio system
The SBA-100 projection audio system consists of two 14 W speakers and is
intended for wall-mounted displays. You can control volume using the
display’s front control panel or the digital volume controls in a connected
computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
SMART Audio 400 classroom amplification system
The SMART Audio 400 classroom amplification system provides high-quality
audio amplification. The system comes with a teacher microphone and optional
student microphone. Multiple speaker options are available, including wall- and
ceiling-mounted speakers. The amplifier receives audio signals from the
microphones and translates them into crystal-clear sound through the speakers.
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
NOTE
The SMARTAudio 400 classroom amplification system is available only in Canada and U.S.
USB extenders
As noted in Connecting cables for room computers, guestlaptops and other input sources on
page21, the USB connection between the display and computer should be no longer than 16'
(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the
following USB extenders:
Extender Specifications
USB-XT smarttech.com/kb/119318
CAT5-XT-1100 smarttech.com/kb/170202
SMARTrecommends only using USBextenders with the USB connectors on the side and bottom
connector panels on the display.
Fore more information, see:

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WELCOME
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lTroubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART
interactive display
lUSBcables and connectors
More information
In addition to this guide, SMART provides the following documents for the display:
Document Link
User’s guide smarttech.com/kb/171284
SBID-MX165, MX175, MX186, MX265, MX275 and MX286
installation instructions
smarttech.com/kb/171274
SBID-MX265 specifications smarttech.com/kb/171240
SBID-MX275 specifications smarttech.com/kb/171259
SBID-MX286 specifications smarttech.com/kb/171260
Comparison smarttech.com/kb/171161
These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard
MX series interactive displays pages in the Support section.