Smartlink MEDI-CALL UNIT User manual

MEDI-CALL UNIT
INSTALLATION MANUAL
Medi-Call V2.0 - V2.7 Installation Manual

Medi-Call V2.0 – V2.7 Installation Manual
1
© Copyright SmartLink International Pty Ltd
February 2006
475 Nepean Highway,
Brighton VIC 3186 Australia
Telephone: [phone]
Facsimile: [phone]
E-mail: [email protected]
Web Site: www.smartlink.com.au
To the best of our knowledge, the information contained in this manual is correct at the time of print. SmartLink International Pty Ltd reserve
the right to make changes to the features and specifications at any time without prior notice in the course of product development.

Medi-Call V2.0 – V2.7 Installation Manual 2
1. TABLE OF CONTENTS
1. TABLE OF CONTENTS ..........................................................................................2
2. INTRODUCTION.....................................................................................................3
3. SMARTLINK FEATURES......................................................................................3
3. SMARTLINK FEATURES......................................................................................4
4. PROGRAM MODE...................................................................................................5
4.1 PRODUCT PROGRAMMING (DEFAULT =MEDI-CALL ADEMCO)........................................................................5
4.2 PROGRAMMING OPTIONS..................................................................................................................................5
4.3 PROGRAMMING RULES......................................................................................................................................5
5. PROGRAMMING OPTIONS..................................................................................6
5.1 PROGRAMMING MAIN MENU OPTIONS..........................................................................................................6
5.2 PROGRAMMING SUB MENU OPTIONS.............................................................................................................7
6. ALARMS..................................................................................................................23
6.1 DEVICE ALARMS................................................................................................................................................23
6.2 UNIT HELP BUTTON (U9) &INPUT ALARMS (DISPLAY I1-I4) .....................................................................24
6.3 MAINS FAIL (MAINS ON LIGHT FLASHING).........................................................................................................24
6.4 UNIT LOW BATTERY (BATTERY LOW LIGHT FLASHING) ..................................................................................24
6.5 SYSTEM ALARMS...............................................................................................................................................25
6.6 PRE-ALARM “PA”, ENTRY TIME “EN”AND EXIT TIME “EI”.........................................................................25
6.7 ALARM LOCKOUT “LC”.....................................................................................................................................25
6.8 INACTIVITY ALARM “IN”..................................................................................................................................25
6.9 TIME TILL FIRST TEST “1C” &TEST CALL TIME ‘2C” .................................................................................25
7. DIALLER.................................................................................................................26
7.1 REMOTE DTMF AUXILIARY OUTPUT CONTROL.........................................................................................26
7.2 PHONE NUMBERS “N1” TO “N4”........................................................................................................................27
7.3 ALARM REPORTING STATES...........................................................................................................................27
7.4 ALARMS REPORTED..........................................................................................................................................27
8. OPERATION MODE..............................................................................................28
8.1 NORMAL/DISARM MODE .................................................................................................................................28
8.2 ARM MODE..........................................................................................................................................................28
8.3 HOME MODE (NOTE:CONTACT ID VERSION ONLY) ...........................................................................................28
9. VOICE ANNUNCIATOR.......................................................................................29
9.1 “HANDS FREE” PHONE OPERATION...............................................................................................................29
9.2 AUTO ANSWER AND REMOTE VOICE CONTROL........................................................................................29
9.3 VOICE ONLY REPORTS “N3” AND “N4”.............................................................................................................30
9.4 BRITISH DTMF (UNIVERSAL MODE) VERSION ONLY................................................................................30
10.SPECIAL FUNCTIONS .........................................................................................30
10.1 OVER DUE TIMER (PILL TIMER)......................................................................................................................30
10.2 INACTIVITY MONITOR .....................................................................................................................................30
11.DIALLER REPORTING........................................................................................31
11.1 ADEMCO HIGH SPEED EXTENDED REPORTING..........................................................................................31
11.2 CONTACT ID REPORTING.................................................................................................................................32
11.3 BRITISH DTMF (UNIVERSAL )REPORTING...................................................................................................33
12.UP/DOWNLOAD REMOTE PROGRAMMING................................................34
13.USING SMARTLINK.............................................................................................35
13.1 NORMAL OPERATION.......................................................................................................................................35
13.2 TO CALL FOR HELP............................................................................................................................................35
14.DISPLAYS AND WARNINGS ..............................................................................36
15.SPECIFICATIONS.................................................................................................37

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2. INTRODUCTION
Your SmartLink unit has been designed to provide you with the freedom and peace of mind in that, should you need
assistance or HELP, it is available to you 24 hours a day with the simple press of a Button.
The modern slim line design of the SmartLink unit allows it to be installed unobtrusively anywhere and is ready when you
need help. HELP can be summonsed by pressing a Button on your personal Pendant or Wristwatch, which you can wear
both inside your home or outside in the garden, ready for any emergency, giving you the freedom you enjoy for total
control at all times.
The SmartLink unit has been built to the highest of technical standards for the protection of people and property and
manufactured to Australian and International quality standards.
Your SmartLink unit can be supplied with additional fixed or portable Radio Key Pendants, which can be worn or placed
around the home as needed. Please contact your supplier for more information.
3. SMARTLINK FEATURES
RADIO KEY PENDANTS
Wristwatch, Neck Chain or
Fixed Waterproof Pendants
Dementia Proximity Key
(Blue Colour)
Button 1 = ARM or CALL
Button 2 = OFF or CANCEL
Button 3 = PANIC
Box Style Water Resistant
Pendant (Arthritis)
Wall Mounted
Call Points (Wireless)
Man-Down
Water Resistant Pendant
RADIO DETECTORS
Radio Smoke Detector Radio PIR Detector
(Inactivity)
Radio Reed Switch
(Inactivity)

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3. SMARTLINK FEATURES
TOP VIEW
BOTTOM VIEW

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4. PROGRAM MODE
To enter one of the Programming Modes, the SmartLink unit must be turned Off by unplugging the Mains and the Battery
Switch must also be Off. There are two types of Programming Modes:
1. Product Programming - which programs SmartLink to a different Product Type.
2. Programming Options - which programs SmartLink Menu Options.
4.1 PRODUCT PROGRAMMING (Default = Medi-Call Ademco)
The Product Type is programmed by entering the Special Code on the SmartLink unit. This will reset all Programming
Options and will have to be completely reprogrammed again in the new mode. If the code is unknown then the SmartLink
unit will default to the previous Product Type and it’s Option Programming will be maintained. The SmartLink unit will
remain in this Mode for only 5 minutes if the code hasn’t been entered.
To enter Product Programming:
1. Hold down the CANCEL (Green) and HELP (Red) Buttons and Power up the SmartLink unit.
2. The SmartLink unit will beep once while “PP” will be displayed to indicate that it is in Product Programming.
3. Using the CANCEL (Green) and HELP (Red) Buttons, a Code may be entered as follows:
a. MEDI-CALL ADEMCO - Press CANCEL, CANCEL, CANCEL, HELP
b. MEDI-CALL BRITISH DTMF - Press CANCEL, CANCEL, HELP, HELP
c. MEDI-CALL CONTACT ID - Press CANCEL, HELP, HELP, HELP
4. Press the CANCEL (Green) and HELP (Red) Buttons at the same time to acknowledge end of Product
Programming. The SmartLink unit will beep twice while “u_” is displayed to indicate that it is now in Options
Programming.
4.2 PROGRAMMING OPTIONS
NOTE: If NO Buttons on the SmartLink unit or the Radio Key Pendants have been pressed within 5 minutes, the
SmartLink unit will revert back to NORMAL OPERATION MODE (NB: A Client Account Number and at least one
Phone Number must be programmed in for the SmartLink unit to Exit Program Mode and enter Normal Operation Mode).
To enter Options Programming:
1. Turn the Battery Switch to On and plug in the Mains.
2. The SmartLink unit will display the version number for 0.5 seconds and beep once.
3. “u_” is displayed to indicate that it is in Programming Options.
4.3 PROGRAMMING RULES
The easiest way to program the SmartLink unit is to use the large CANCEL (Green) Button and the HELP (Red)
Button on the SmartLink unit or using a programmed 3 Buttons Radio Key Pendant (ON, OFF & PANIC).
1
Press the CANCEL (Green) Button on the SmartLink unit to scroll through the Main
Menu Options or the Sub Menu Options.
2
Press the HELP (Red) Button on the SmartLink unit to view the programmed value for
that option. The values will be displayed flashing. To step through values, press the HELP
(Red) Button again.
3
To store an option selected, press the CANCEL (Green) and HELP (Red) Buttons at the
same time. The SmartLink unit will beep twice while flashing the display to acknowledge
that the option has been selected.

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5. PROGRAMMING OPTIONS
5.1 PROGRAMMING MAIN MENU OPTIONS
Option Page Descriptions
7 KEYS (PENDANTS) PROGRAMMING OPTIONS
9 DETECTORS PROGRAMMING OPTIONS
11 HARDWIRED INPUTS PROGRAMMING OPTIONS
11 AUXILIARY OUTPUTS PROGRAMMING OPTIONS
12 PHONE NUMBERS PROGRAMMING OPTIONS
13 PREFERENCE PROGRAMMING OPTIONS
18 SYSTEM PROGRAMMING OPTIONS
20 REPORT PROGRAMMING OPTIONS
22 DOORBELL TUNE PROGRAMMING OPTIONS
(Note: V2.5 Onwards)
22 EXIT PROGRAM MODE
Note: The easiest way to program the SmartLink unit is to use the large CANCEL (Green) Button and the HELP
(Red) Button on the SmartLink unit or using a programmed 3 Button Radio Key Pendant (OFF, ON and PANIC).
1. “u_” is displayed on the SmartLink unit.
2. Press the CANCEL Button (or the OFF Button on a programmed Pendant) to scroll through the Main Menu Options.
3. The Sub Menu may be entered by pressing the HELP Button and the next CANCEL Button pressed (or the ON Button
and then OFF Button on a programmed Pendant) will scroll through the particular Sub Menu Options.
4. On the last Sub Menu Option, if the CANCEL Button (or the OFF Button on a programmed Pendant) is pressed, this
will revert back to the Main Menu Options.
5. Press the HELP Button (or the ON Button on a programmed Pendant) to scroll through the same Sub Menu Options.

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5.2 PROGRAMMING SUB MENU OPTIONS
The Sub Menu Options are displayed for each particular Main Menu Option.
5.2.1 KEYS (PENDANTS) PROGRAMMING OPTIONS
Option Description (Note: ADEMCO and BRITISH DTMF Versions)
USER KEY 1 (PENDANT) PROGRAMMING
un-programmed No Radio Key Pendant has been programmed for User Key 1
Help Where ON = Call OFF = Call PANIC = Call
(V2.0 - V2.2) Call Where ON = Call OFF = Restore PANIC = Call
(V2.3 onwards) Call Where ON = Emergency OFF = Restore PANIC = Emergency
(V2.3 onwards) Help-Call Where ON = Call OFF = Restore PANIC = Emergency
(V2.3 onwards) Call-Help Where ON = Emergency OFF = Restore PANIC = Call
(V2.0 - V2.2) Restore Where ON = Restore OFF = Restore PANIC = Call
Security Where ON = Arm OFF = Disarm PANIC = Call
Answer 1 Button Key where PANIC-Initiates Call or if rings are detected will
answer the incoming phone call.
Dementia 1 Button Blue Radio Key initiates Call on inactivity.
(V2.5 onwards) Door Bell 1 1 Button Key where PANIC-Initiates Door Bell Tune 1.
(V2.5 onwards) Door Bell 2 1 Button Key where PANIC-Initiates Door Bell Tune 2.
(V2.5 onwards) Door Bell 3 1 Button Key where PANIC-Initiates Door Bell Tune 3.
Erase Remove previously Programmed Radio Key.
To Program a NEW Radio Key Pendant (User Key):
1. “u1” is displayed on the SmartLink unit. Press the HELP Button on the SmartLink unit.
2. The SmartLink unit must display “- ” (unprogrammed). Press any Button on a NEW Radio Key Pendant 3
times. The SmartLink unit will beep with each Button press and on the third Button press, beep twice to
acknowledge the Radio Key Pendant is programmed. The status display will also display and flash “Hl”
(Help) to indicate that the Radio Key Pendant is programmed.
NOTE: If the SmartLink unit gives a long beep on Button presses and displays “- ” it indicates that the
Radio Key Pendant has already been programmed into the SmartLink unit.
3. Then, using the HELP Button to select an option for the Radio Key Pendant.
4. To store an option selected, press the CANCEL and HELP Buttons at the same time. The SmartLink unit
will beep twice while flashing the display to acknowledge that the option has been selected.
5. Press the CANCEL Button to move to the next Program Option.
To Erase a Radio Key Pendant (User Key):
1. Go to the Pendant Option you wish to erase “u1” to “u8”.
2. Then, using the HELP Button to select an option “Er” (Erase).
3. Press the CANCEL and HELP Buttons at the same time. The SmartLink unit will beep twice while
flashing the display “- ” to indicate that a Radio Key Pendant has been erased.
4. Press the CANCEL Button to move to the next Program Option.
USER KEYS (PENDANTS) 2 – 8 PROGRAMMING
DEFAULT VALUES – Erases all Programmed User Keys (Pendants) u1 to u8
To Erase all Programmed User Keys (Pendants) u1 to u8:
1. “dF” is displayed on the SmartLink unit.
2. Press the HELP Button. The SmartLink unit will beep twice while flashing the display “- ” to indicate
that ALL Radio Key Pendants (User Keys u1 to u8) have been Erased.
3. Press CANCEL Button to move to the next Program Option.

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Option Description (Note: CONTACT ID Version only)
USER KEY 1 (PENDANT) PROGRAMMING
un-programmed No Radio Key Pendant has been programmed for User Key 1
Panic Where ON = Arm OFF = Disarm PANIC = Emergency
Duress Where ON = Arm OFF = Disarm PANIC = Silent Emergency
Delay Panic Where ON = Arm OFF = Disarm PANIC = Delay Emergency
Answer 1 Button Key where PANIC-Initiates Emergency or if rings are detected
will answer the Phone Call.
Dementia 1 Button Blue Radio Key initiates Call on inactivity.
(V2.5 onwards) Door Bell 1 1 Button Key where PANIC-Initiates Door Bell Tune 1.
(V2.5 onwards) Door Bell 2 1 Button Key where PANIC-Initiates Door Bell Tune 2.
(V2.5 onwards) Door Bell 3 1 Button Key where PANIC-Initiates Door Bell Tune 3.
Erase Remove previously Programmed Key.
To Program a NEW Radio Key Pendant (User Key):
1. “u1” is displayed on the SmartLink unit. Press the HELP Button on the SmartLink unit.
2. The SmartLink unit must display “- ” (unprogrammed). Press any Button on a NEW Radio Key Pendant 3
times. The SmartLink unit will beep with each Button press and on the third Button press, beep twice to
acknowledge the Radio Key Pendant is programmed. The status display will also display and flash “Pn”
(Panic for Contact ID) to indicate that the Radio Key Pendant is programmed.
NOTE: If the SmartLink unit gives a long beep on Button presses and displays “- ” it indicates that the
Radio Key Pendant has already been programmed into the SmartLink unit.
3. Then, using the HELP Button to select an option for the Radio Key Pendant.
4. To store an option selected, press the CANCEL and HELP Buttons at the same time. The SmartLink unit
will beep twice while flashing the display to acknowledge that the option has been selected.
5. Press the CANCEL Button to move to the next Program Option.
To Erase a Radio Key Pendant (User Key):
1. Go to the Pendant Option you wish to erase “u1” to “u8”.
2. Then, using the HELP Button to select an option “Er” (Erase).
3. Press the CANCEL and HELP Buttons at the same time. The SmartLink unit will beep twice while
flashing the display “- ” to indicate that a Radio Key Pendant has been erased.
4. Press the CANCEL Button to move to the next Program Option.
USER KEY (PENDANT) 2 PROGRAMMING
USER KEY (PENDANT) 3 PROGRAMMING
USER KEY (PENDANT) 4 PROGRAMMING
USER KEY (PENDANT) 5 PROGRAMMING
USER KEY (PENDANT) 6 PROGRAMMING
USER KEY (PENDANT) 7 PROGRAMMING
USER KEY (PENDANT) 8 PROGRAMMING
DEFAULT VALUES – Erases all Programmed User Keys (Pendants) u1 to u8
To Erase all Programmed User Keys (Pendants) u1 to u8:
1. “dF” is displayed on the SmartLink unit.
2. Press the HELP Button. The SmartLink unit will beep twice while flashing the display “- ” to indicate
that ALL Radio Key Pendants (User Keys u1 to u8) have been Erased.
3. Press CANCEL Button to move to the next Program Option.

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5.2.2 DETECTORS PROGRAMMING OPTIONS
Option Description (Note: ADEMCO and BRITISH DTMF Versions)
DETECTOR 1 PROGRAMMING
unprogrammed No Detector has been programmed for Detector 1.
Fire 24 hour Alarm, always Active (initiates Emergency).
Alarm In-active when DISARMED, Active when ARMED (initiates Emergency).
Inactivity Alarms if un-active when DISARMED (initiates Emergency on Channel 7
only), In-active when ARMED.
(V2.5 onwards) Door Bell 1 Sounds the programmed Door Bell tune when in DISARMED Mode, acts
like a Alarm Detector when in ARMED Mode (initiates Emergency).
(V2.5 onwards) Door Bell 2 Sounds the programmed Door Bell tune when in DISARMED Mode, acts
like a Alarm Detector when in ARMED Mode (initiates Emergency).
(V2.5 onwards) Door Bell 3 Sounds the programmed Door Bell tune when in DISARMED Mode, acts
like a Alarm Detector when in ARMED Mode (initiates Emergency).
Erase Remove previously Programmed Detector.
RESTORING OPTION (Radio Reed Switch) - A restoring Radio Device (eg Radio Reed Switch) transmits
restores as well as alarms. To program a restoring device, the device must be activated when sending a restore.
The SmartLink unit will recognise the transmitted restore and turn on the HELP (Red) Button steady to
indicate a restoring Radio Device. Restoring Devices will turn on Open Collector Output at the end of EXIT
TIME to indicate an unsealed device.
To Program a NEW Detector:
1. “d1” is displayed on the SmartLink unit. Press the HELP Button on the SmartLink unit.
2. The SmartLink unit must display “- ” (unprogrammed). Trigger a NEW Detector (3 transmissions must
be detected). The SmartLink unit will beep with each transmission and on the third transmission beep
twice to acknowledge the Detector is programmed. The status display will also display and flash “Fi”
(Fire) to indicate that the Detector is programmed.
NOTE: If the SmartLink unit gives a long beep on the first transmission and displays “- ” it indicates that
the Detectors has already been programmed into the SmartLink unit.
3. Then, using the HELP Button to select an option for the Detector.
4. To store an option selected, press the CANCEL and HELP Buttons at the same time. The SmartLink unit
will beep twice while flashing the display to acknowledge that the option has been selected.
5. Press the CANCEL Button to move to the next Program Option.
To Erase a Detector:
1. Go to the Detector Option you wish to erase “d1” to “d8”.
2. Then, using the HELP Button to select an option “Er” (Erase).
3. Press the CANCEL and HELP Buttons at the same time. The SmartLink will beep twice while flashing
the display “- ” to indicate that a Detector has been erased.
4. Press the CANCEL Button to move to the next Program Option.
DETECTORS 2 – 8 PROGRAMMING
DEFAULT VALUES – Erases all Programmed Detectors d1 to d8
To Erase all Programmed Detectors d1 to d8:
1. “dF” is displayed on the SmartLink unit.
2. Press the HELP Button. The SmartLink unit will beep twice while flashing the display “- ” to indicate
that ALL Detectors (Detectors d1 to d8) have been Erased.
3. Press the CANCEL Button to move to the next Program Option.