SNOWJOE 323E User manual

© 2014 by Snow Joe®, LLC
All rights reserved. Original instructions.
A Division of Snow Joe®, LLC
Model 323E
OPERATOR’S MANUAL
SAVE THESE INSTRUCTIONS
13-INCH 10-AMP ELECTRIC SNOW SHOVEL
Form No. SJ-323E-880E-MR2
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Any electrical appliance can be dangerous if used incorrectly.
Some of the safety precautions given in this manual apply
generally to many appliances. Other warnings are specic to
the use of this snow shovel.
General Safety WARNINGS!
You and any other operator of this snow shovel must read,
understand and follow these instructions in their entirety, and
should re-read them at the start of each snow season. Failure
to follow these instructions may result in ELECTRIC SHOCK,
FIRE and/or serious PERSONAL INJURY.
Notice the personal safety alert symbol mused in this
manual to draw your attention to a WARNING given along
with the particular operating instruction. This means that
the operation requires special ATTENTION, CAUTION and
AWARENESS.
1. Replacement parts – When servicing this unit, use only
identical replacement parts. Replace or repair damaged
cords immediately.
Do not use on gravel surfaces unless the snow shovel
is adjusted for such surfaces in accordance with the
operator’s manual.
2. Keep children, bystanders and pets away – All
spectators, including pets, should be kept a safe distance
away from the work area.
3. Dress properly – Do not wear loose articles of clothing or
jewelry. They can become caught in moving parts. Wear
rubber boots.
The electric snow shovel should not be operated in the
hand-held position except when the instructions provided
in this manual deem such use permissible.
4. Extension cords – To prevent disconnection of the
appliance cord from the extension cord during operation,
secure the extension cord to the product as shown in
Figs. 8 & 9.
mWARNING! To prevent electric shock, use only with an
extension cord suitable for outdoor use.
5. Avoid accidental starting – Do not carry the electric
snow shovel with your nger on the switch. Make sure the
switch is o before plugging in the unit.
If the cord is damaged in any manner during operation,
pull the extension cord from the wall receptacle.
6. Do not abuse the cord – Never carry the electric snow
shovel by the cord or yank the cord to disconnect it from
the receptacle. Keep the cord away from heat, oil and
sharp edges.
7. Moving parts – Keep hands and feet away from moving
parts. Keep guards in place and in proper working order.
8. Do not force the tool – It will perform better with less
likelihood of personal or mechanical injury if it is used at
the rate for which it was designed.
9. Do not overreach – Keep proper footing and balance at
all times.
If the electric snow shovel strikes a foreign object, follow
these steps:
• Stop the electric snow shovel.
• Inspect for damage.
• Repair any damage before restarting and
operating the snow shovel.
10. Disconnect the tool – Disconnect the electric snow
shovel from the power supply when it is not in use,
before servicing it, when changing accessories and when
performing any other maintenance task.
11. Store idle tool indoors – When not in use, the electric
snow shovel should be stored indoors in a dry, locked
place out of the reach of children.
12. Maintain the electric snow shovel with care – Follow
the applicable maintenance instructions for replacing parts
and changing accessories. Lubrication is not required.
This electric snow shovel meets or exceeds the B71.3
specicationsoftheAmericanNationalStandards
Instituteineectatthetimeofproduction.
Read and understand the contents of this manual
before you start the motor.
mThis is the safety alert symbol. It is used to alert
you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid
possible injury or death.
Improperly using or maintaining this electric snow
shovel could result in injury or death. To reduce
this potential, comply with the following safety
instructions.
1

2
This electric snow shovel can amputate hands and
feet if used incorrectly. It can also pick up foreign
objects, which can become dangerous projectiles
when thrown into the air. Failure to observe the
following safety instructions could result in serious
personal injury.
Training
• Read, understand and follow all instructions on the machine
and in the manual before operating this unit. Thoroughly
familiarize yourself with the controls and the proper use of
the equipment. Know how to stop the unit and disengage
the controls quickly.
• Children should never be allowed access to the equipment.
Adults should never operate the equipment without
carefully reading and understanding these instructions.
• Keep the area of operation clear of all persons, particularly
small children and pets.
• Exercise caution to avoid slipping or falling.
Preparation
• Thoroughly inspect the area where the equipment is to be
used and remove all doormats, sleds, boards, wires and
other foreign objects.
• Do not operate the equipment without wearing adequate
winter garments. Avoid loose tting articles of clothing that
can become caught in moving parts. Wear footwear that will
improve footing on slippery surfaces.
• Do not attempt to clear snow from a gravel or crushed rock
surface. This product is intended for use only on paved
surfaces.
• Never attempt to make any adjustments while the motor
is running (except when specically recommended by the
manufacturer).
• Always wear safety glasses or eye shields during operation
or while performing an adjustment or repair to protect your
eyes from foreign objects that may be thrown from the
machine.
Operation
• Do not put hands or feet near or under rotating parts. Keep
clear of the discharge opening at all times.
• Exercise extreme caution when operating on or crossing
gravel drives, walks or roads. Stay alert for hidden hazards
or trac.
• After striking a foreign object, stop the motor. Thoroughly
inspect the electric snow shovel for any damage, and repair
the damage before restarting and operating the electric
snow shovel.
• If the unit should start to vibrate abnormally, stop the motor
and check the unit immediately to ascertain the cause.
Vibration is generally a sign of trouble.
• Stop the motor and disconnect the electric snow shovel
from the power supply whenever you leave the operating
position, when transporting the unit, before unclogging
the rotor blade housing and when making any repairs,
adjustments or inspections to the unit.
• When cleaning, repairing or inspecting the electric snow
shovel, make sure that all moving parts have come to a
complete stop before beginning work.
• Exercise extreme caution when operating on slopes.
• Never operate the electric snow shovel without proper
guards and other safety devices in place and in proper
working order.
• Never direct the discharge toward people or areas where
property damage can occur. Keep children, pets and other
bystanders away from the work area.
• Do not overload the machine capacity by attempting to
clear snow at too fast a rate.
• Look behind and use care when backing up with the
electric snow shovel.
• Never operate the electric snow shovel without good
visibility or light. Always be sure of your footing, and keep
a rm hold on the handles. Walk, never run, with the unit.
Clearing a Clogged Rotor Housing
Hand contact with the rotating rotor blades inside the rotor
housing is the most common cause of injury associated
with electric snow shovels. Never use your hands to clear a
clogged rotor housing.
To clear the rotor housing:
• Shut the motor o and disconnect the unit from the power
supply.
• Wait 10 seconds to be sure the rotor blades have come to a
complete stop.
• Always use a clean-out tool, not your hands, to free the
rotating blades.
Maintenance and Storage
• Check all fasteners at frequent intervals for proper tightness
to ensure that the equipment is in safe working condition.
• Always refer to the operator's manual for important details,
such as how to properly store your electric snow shovel for
an extended period of time.
• Maintain or replace safety and instruction labels as needed.
• Run the machine a few minutes after throwing snow to
prevent the rotor blades from freezing.
Double-Insulated Appliances
In a double-insulated appliance, two systems of insulation
are provided instead of grounding. No grounding means is
provided on a double-insulated appliance, nor should a means
for grounding be added to the appliance. Servicing a double-
insulated appliance requires extreme care and knowledge of
the system, and should be performed only by qualied service
personnel at an authorized Snow Joe®+ Sun Joe®dealer.
Replacement parts for a double-insulated appliance must be
identical to the parts they replace. A double-insulated

3
appliance is marked with the words “Double Insulation” or
“Double Insulated.” The symbol (square within a square)
may also be marked on the appliance.
DOUBLE-INSULATED: GROUNDING NOT
REQUIRED. WHEN SERVICING, USE ONLY
IDENTICAL REPLACEMENT PARTS.
This electric snow shovel is double-insulated, eliminating the
need for a separate grounding system. Use only identical
replacement parts. Read the instructions before servicing
double-insulated appliances. Use this snow shovel only as
described in this manual.
Electrical Safety
1. Ground fault circuit interrupter (GFCI) protection should
be provided on the circuit(s) or outlet(s) to be used for
this electric snow shovel. Receptacles are available having
built-in GFCI protection and may be used for this
measure of safety.
2. To prevent electric shock, use only with an extension cord
suitable for outdoor use, such as SW-A, SOW-A, STW-A,
STOW-A, SJW-A, SJOW-A, SJTW-A, or SJTOW-A.
Before use, check that the extension cord is in good
condition. When using an extension cord, make sure to
use one heavy enough to carry the current your product
will draw. For lengths less than 50 ft (15 m), a No.16 AWG
(or greater) extension cord should be used. An undersized
cord will cause a drop in line voltage resulting in loss of
power and overheating.
3. To reduce the risk of electric shock, this appliance has
a polarized plug (i.e. one blade is wider than the other).
Use this appliance only with a polarized UL-, CSA- or
ETL-listed extension cord recommended for outdoor, all-
weather use, such as the Snow Joe®+ Sun Joe®Power
Joe SJTW-A 14-gauge 50-foot extension cord with lighted
end (Model PJEXT50-B). Visit snowjoe.com to purchase
this extension cord online or, to order by phone, call
1-866-SNOWJOE (1-866-766-9563).
The appliance plug will t into a polarized extension
cord only one way. If the appliance plug does not t
fully into the extension cord, reverse the plug. If the plug
still does not t, obtain a correct polarized extension
cord. A polarized extension cord will require the use of a
polarized wall outlet. The extension cord plug will t into
the polarized wall outlet only one way. If the plug does
not t fully into the wall outlet, reverse the plug. If the plug
still does not t, contact a qualied electrician to install
the proper wall outlet. Do not modify the appliance plug,
extension cord receptacle or extension cord plug in any
way.
4. To prevent the appliance cord from disconnecting from the
extension cord during operation, make a knot with the two
cords as shown in Table 1.
5. Do not abuse the cord. Never pull the snow shovel by the
cord or yank the cord to disconnect it from the receptacle.
Keep the cord away from heat, oil, and sharp edges.
mWARNING m
Electric shock may cause SEVERE INJURY or
DEATH. Heed these warnings:
• Do not allow any part of the electric snow shovel to
make contact with water while it is in operation. If the
appliance becomes wet while turned o, wipe dry
before starting.
• Use only a UL-, CSA- or ETL-rated extension cord
for outdoor, all-weather use, such as the Snow Joe®+
Sun Joe® Power Joe SJTW-A 14-gauge 50-foot
extension cord with lighted end (Model PJEXT50-B).
Visit snowjoe.com to purchase this extension cord
online or, to order by phone, call 1-866-SNOWJOE
(1-866-766-9563).
• Do not use an extension cord over 100 ft (30 m).
• Do not touch the appliance or its plug with wet hands
or while standing in water. Wearing rubber boots
oers some protection.
EXTENSION CORD CHART
Cord Length:
Min. Wire Gauge (A.W.G.):
50 ft (15 m)
16
100 ft (30 m)
14
(B) Connect plug and receptacle
Cord set Appliance cord
(A) Tie cord as shown
Table 1. Method of Securing Extension Cord

4
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all
instructions on the machine before attempting to assemble and operate.
Wear safety footwear at all times to
provide protection against objects
that may accidentally fall on feet.
The rotating part will continuously
run for several seconds after you
turn o the machine.
Keep the exible power supply
cord away from the cutting blades.
Always keep the power cable
away from heat sources, oils or
sharp edges. Immediately remove
plug from the mains if the cable is
damaged, frayed or entangled.
READ THE OPERATOR'S
MANUAL(S) – Read, understand
and follow all instructions in the
user manual(s) before attempting
to assemble and operate.
SAFETY ALERT – Indicates a
precaution, a warning or a danger.
Wear hearing protection.
Wear eye protection.
Wear breathing protection.
Keep bystanders and children a
safe distance (at least 11 yd/10 m)
away from the work area.
Double Insulation.
WARNING! Do not expose the
unit to rain or wet conditions.
Keep dry.
CAUTION! Beware of stones and
other foreign objects that could
be thrown from the appliance.
DANGER! Cutting/dismemberment
hazard - Keep hands away from the
rotating auger. Do not use hands to
unclog rotor housing. Stop motor
before removing debris.
DANGER! Cutting/dismemberment
hazard - Keep feet away from the
rotating auger.
WARNING! Electrical shock hazard.
WARNING! Turn the machine OFF
and disconnect it from the power
supply before inspecting, cleaning,
changing accessories or conducting
any other maintenance task.
Symbols SymbolsDescriptions Descriptions
Wear safety gloves during
use to protect hands.

Know Your Electric Snow Shovel
Read the owner’s manual and safety instructions carefully before operating the electric snow shovel. Compare the illustration
below to the electric snow shovel in order to familiarize yourself with the location of the various controls and adjustments. Save
this manual for future reference.
5
1. Safety lock button
2. ON/OFF trigger switch
3. Upper handle
4. Extension cord restraint hook
5. Adjustable handle
6. Handle knob
7 Joint-xing knob & bolt
8. Appliance cord
9. Upper tube
10. Lower tube
11. Motor housing
12. Scraper blade
13. High-impact/low-temperature
resistant paddle auger
Technical Data
Rated Voltage 120 V ~ 60 Hz
Power 10 A
No Load Speed 2150 ± 10% rpm
Rotor High-impact/low-temperature
resistant paddle auger
Clearing Width 13 in. (33 cm)
Depth of Snow Cut 6 in. (15 cm)
Throw Distance (Max) 20 ft (6 m)
Plowing Capacity (Max) 400 lbs/min (181 kg/min)
Weight 13.8 lbs (6.3 kg)
3
4
8
9
7
6
5
1
2
10
11
12
13

6
Unpacking
Carton Contents
• Electric snow shovel
• Joint-xing knob and bolt
• Adjustable handle and knob
• Manual
1. Carefully remove the electric snow shovel and check to
see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you nd damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe®+ Sun Joe®customer service center at
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use your new electric snow
shovel. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with
local regulations.
IMPORTANT! The equipment and packaging material are
not toys. Do not let children play with plastic bags, foils
or small parts. These items can be swallowed and pose a
suocation risk!
Assembly
Connecting the Upper and Lower Tubes
1. Before connecting the upper and lower tubes, slide the
adjustble handle onto the upper tube at the middle section
(Fig. 1).
NOTE: Do not try to install the adjustable handle after the
tubes are assembled.
2. Slide the upper tube inside the lower tube and align the
screw holes (Fig. 2).
3. Insert the joint-xing bolt through the aligned holes in the
upper and lower tubes and secure the other end with the
joint-xing knob (Figs. 3 & 4).
NOTE: You may have to carefully move the wiring inside
the tube to one side if it blocks the path of the bolt. (Use
the shipping wire to maneuver the electrical wiring; do not
use a sharp tool.)
Fig. 1
Upper
tube
Adjustable
handle
Middle
section
Lower tube
Fig. 2
Lower tube
Upper tube
Fig. 3
Joint-xingbolt
Fig. 4
Joint-xingknob
Jointxingbolt

7
Positioning the Adjustable Handle
1. Move and rotate the adjustable handle to a comfortable
working position (Fig. 5).
2. Tighten the handle knob.
Operation
IMPORTANT: This electric snow shovel is intended for
outdoor, residential use only. Do not use this appliance indoors
or for commercial or industrial purposes.
Connecting to a Power Source
To reduce the risk of electric shock, this appliance has
a polarized plug (i.e. one blade is wider than the other;
see Fig. 6).
Use this appliance only with a polarized UL-, CSA- or ETL-
listed extension cord recommended for outdoor, all-weather
use, such as the Snow Joe®+ Sun Joe®Power Joe SJTW-A
14-gauge 50-foot extension cord with lighted end (Model
PJEXT50-B). Visit snowjoe.com to purchase this extension
cord online or, to order by phone, call 1-866-SNOWJOE
(1-866-766-9563).
The appliance plug will t into a polarized extension cord only
one way. If the appliance plug does not t fully into the
extension cord, reverse the plug. If the plug still does not
t, obtain a correct polarized extension cord. A polarized
extension cord will require the use of a polarized wall outlet.
The extension cord plug will t into the polarized wall outlet
only one way. If the plug does not t fully into the wall outlet,
reverse the plug. If the plug still does not t, contact a qualied
electrician to install the proper wall outlet. Do not modify the
appliance plug, extension cord receptacle or extension cord
plug in any way.
IMPORTANT: Check the extension cord frequently during
use for holes or cracks in the insulation. Do not use a
damaged cord. Do not run the cord through standing water
or wet grass.
Use only an extension cord recommended for outdoor use.
Securing the Extension Cord
1. Make a loop with the extension cord (Fig. 7).
2. Insert the loop through the opening in the back of the
upper handle and secure the loop onto the extension cord
restraint hook (Fig. 8).
Adjustable handle
Handle knob
Fig. 5
Polarized plug
Fig. 6
Extension cord
Fig. 7
Fig. 8 Upper handle
Cord restraint hook
Extension cord

8
3. Connect the extension cord to the appliance cord (Fig. 9).
NOTE: Securing the extension cord in this way helps to
prevent you from accidentally disconnecting the extension
cord from the appliance during operation.
4. Plug the extension cord into a wall outlet.
5. Keep the area to be cleared free of stones, toys or other
foreign objects that the rotor blades might pick up and
throw. Such items could be covered by snow and are easy
to overlook, so be sure to conduct a thorough inspection
of the area before beginning work.
Starting and Stopping
1. To start the electric snow shovel, push and hold the safety
lock button on the top of the handle grip with your thumb
and then squeeze the trigger switch with your ngers.
Once the machine powers on, you can release the safety
lock button and proceed with operation (Fig. 10).
2. To stop the electric snow shovel, release the trigger
switch.
Operating Tips
• Start the electric snow shovel and tilt it forward until the
scraper blade at the base of the unit contacts the ground.
Push the shovel forward at a comfortable rate, yet slow
enough to clear the path completely. The clearing width of
the snow shovel and the depth of snowfall should dictate
your forward speed.
• Direct the snow discharge to the right or to the left by
holding the electric snow shovel at a slight angle.
• To remove snow most eciently, throw the snow
downwind and slightly overlap each swath.
• If you need to clear snow from a crushed rock or gravel
surface, push down on the handle to clear the scraper of
any loose material that the rotor blades could throw.
• This electric snow shovel cuts a path 13 in. (33 cm) wide
and up to 6 in. (15 cm) deep in one pass.
• When clearing deeper drifts, hold the electric snow shovel
by the upper and lower handles and use a swinging or
sweeping motion. Remove up to 6 in. (15 cm) of snow with
each pass and repeat as many times as needed.
• Keep the cord clear of obstructions, sharp objects and the
rotating auger. Do not pull sharply on the cord or abuse
it in any manner. Frequently inspect the cord for signs of
damage. If damage is found, replace the cord immediately.
• Disconnect the extension cord after using the electric
snow shovel. Hang the extension cord with the shovel so it
will not be misplaced or damaged.
Maintenance
To order genuine replacement parts or accessories for the
Snow Joe®Plus 323E electric snow shovel, please visit
snowjoe.com or contact the Snow Joe®+ Sun Joe®customer
service center at 1-866-SNOWJOE (1-866-766-9563).
mWARNING! Disconnect the extension cord before
performing any maintenance task.
If the extension cord is plugged into the appliance, someone
could accidentally turn on the unit while you are performing
maintenance on it, which could result in serious personal injury.
Replacing the Auger
mWARNING! Disconnect the power supply to the electric
snow shovel before beginning work.
1. Disassemble the right side cover by removing the ve (5)
screws that hold it in place (Fig. 11).
Fig. 9 Upper handle
Extension cord
Appliance cord
Cord restraint hook
Fig. 10
Trigger switch
Safety lock
Fig. 11

9
2. Secure the auger as you disassemble the auger assembly
nut (Fig. 12).
3. Disassemble the left side cover by removing the ve (5)
screws that hold it in place (Fig. 13).
4. Remove the belt from the drive wheel (Fig. 14).
5. Remove the screws and the bushings from the drive wheel
(Fig. 15).
6. Remove the auger axle set (Fig. 16).
7. Remove the old auger from the housing (Fig. 17).
Fig. 12
Auger
assembly
nut
Fig. 13
Fig. 14
Drive
wheel
Fig. 15
Screws and
bushings
Fig. 16
Auger axle set
Fig. 17
Auger

10
8. Install the replacement auger by following the above steps
in reverse order (Fig. 18).
Replacing the Belt
mWARNING! Disconnect the power from the electric
snow shovel before performing this task.
1. Disassemble the right side cover by removing the ve (5)
screws that hold it in place (Fig. 11).
2. Disassemble the left side cover by removing the ve (5)
screws that hold it in place (Fig. 13).
3. Remove all housing screws and set the upper housing
apart from the lower housing (Fig. 19).
4. Remove the four (4) screws and two (2) nuts from the
motor support (Fig. 20).
5. Remove the motor support from the body (Fig. 21).
6. Remove the old belt from the body by slowly turning the
auger while lifting the belt (Figs. 22 & 23).
Fig. 18
Auger
Fig. 19
Upper housing
Lower housing
Fig. 20 Motor support
with 4 screws
2 nuts
Fig. 21
Motor support
Fig. 22
Belt
Auger

11
7. Replace the worn belt with a new belt, then screw the
motor support back into position (Fig. 24).
8. Reattach the upper housing to the lower housing by
replacing all housing screws (Fig. 19).
9. Place the left side cover back into position and refasten
the ve (5) screws.
10. Place the right side cover back into positon and refasten
the ve (5) screws.
Replacing the Scraper Blade
mWARNING! Disconnect the power from the electric
snow shovel before performing this task.
1. Turn the snow shovel over. Using a drill, remove the
four (4) screws that secure the scraper blade to the base
of the unit (Fig. 25).
2. Remove the old scraper blade (Fig. 26).
3. Install the new scraper blade and fasten it securely to the
housing with the four (4) screws (Fig. 27).
Lubricating the Electric Snow Shovel
This electric snow shovel does not need lubrication. All
bearings are lubricated at the factory for the life of the product.
Fig. 23
Belt
Motor
support
Fig. 24
Belt
Motor support
Fig. 25
4 screws
Drill
Fig. 26
Scraper blade
Fig. 27
Scraper blade
4 screws

12
Storage
1. Examine the electric snow shovel thoroughly for worn,
loose or damaged parts. Should you need to repair or
replace a part, contact an authorized Snow Joe®+
Sun Joe®dealer or call the Snow Joe®+ Sun Joe®
customer service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
2. Examine the extension cord thoroughly for signs of excess
wear or damage. If it is worn or damaged, replace it
immediately.
3. Disconnect the extension cord from the electric snow
shovel before storing.
4. Store the cord with the electric snow shovel indoors in a
clean, dry and locked location out of the reach of children
and animals.
NOTE: Devices for retaining extension cords are
commercially available, should you wish to purchase one.
5. For added protection against snow, ice, sun damage, rain,
dust, tree sap and birds, cover your electric snow shovel
with the Snow Joe®Universal Fit Snow Shovel Cover
(Model SJPCVR). To order this cover online, visit
snow joe.com or, to order by phone, call 1-866-SNOWJOE
(1-866-766-9563).
Service and Support
If your Snow Joe®Plus 323E electric snow shovel requires
service or maintenance, please call the Snow Joe®+
Sun Joe® customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Model and Serial Numbers
When contacting the company, reordering parts or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Please record the following numbers from the housing or handle of
your new product:
3 2 3 E
Model #:
Serial #:

13
Accessories
mWARNING! ALWAYS use only authorized Snow Joe®+ Sun Joe®replacement parts and accessories. NEVER use
replacement parts or accessories that are not intended for use with this electric snow shovel. Contact Snow Joe®+ Sun Joe®if
you are unsure whether it is safe to use a particular replacement part or accessory with your electric snow shovel. The use of any
other attachment or accessory can be dangerous and could cause injury or mechanical damage.
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe®+ Sun Joe®. Accessories
can be ordered online at snowjoe.com or via phone by contacting the Snow Joe®+ Sun Joe®customer service center
at 1-866-SNOWJOE (1-866-766-9563).
Universal 13-inch snow shovel
protective cover
Snow Joe®+ Sun Joe®Power Joe SJTW-A
14-gauge 50-foot extension cord with
lighted end
SJPCVR
PJEXT50-B
ModelAccessories Item
1
2

14
NOTES

15
SNOW JOE®+ SUN JOE®CUSTOMER PROMISE
GENERAL CONDITIONS:
Snow Joe®+ Sun Joe®operating under Snow Joe®, LLC warrants
this new product to the original purchaser for two years against
defects in material or workmanship when used for normal
residential purposes. If a replacement part or product is needed,
it will be sent free of charge to the original purchaser except as
noted below.
The duration of this warranty applies only if the product is put
to personal use around the household. If the product is put to
any business, commercial or industrial use or is rented or leased,
then the duration of this warranty is 90 days from the date of
original purchase. It is the owner’s responsibility to correctly
perform all maintenance and minor adjustments explained in
the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
snowjoe.com/help or email us at [email protected] for
instructions. Please be sure to register your unit beforehand to
speed up this process. Certain products may require a serial
number, typically found on the decal axed to the housing
or guard of your product. All products require a valid proof
of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
• Batteries are covered in full for 90-days from the date of
purchase.
Snow Joe®+ Sun Joe®may from time to time change the design
of its products. Nothing contained in this warranty shall be
construed as obligating Snow Joe®+ Sun Joe®to incorporate
such design changes into previously manufactured products, nor
shall such changes be construed as an admission that previous
designs were defective.
This warranty is intended to cover product defects only.
Snow Joe®, LLC is not liable for indirect, incidental or
consequential damages in connection with the use or misuse of
the Snow Joe®+ Sun Joe®products covered by this warranty.
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this
product while waiting for a replacement part or unit under this
warranty. Some states do not allow exclusions of incidental or
consequential damages so the above exclusions may not apply
in all states. This warranty may give you specic legal rights in
your state.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 6PM EST.
You can reach us at 1-866-SNOWJOE (1-866-766-9563), online
at snowjoe.com, via email at [email protected] or tweet us
@snowjoe.
EXPORTS:
Customers who have purchased Snow Joe®+ Sun Joe®
products exported from the United States and Canada should
contact their Snow Joe®+ Sun Joe®distributor (dealer) to obtain
information applicable to your country, province or state. If for
any reason, you are not satised with the distributor’s service,
or if you have diculty obtaining warranty information, contact
your Snow Joe®+ Sun Joe® seller. If in the event your eorts are
unsatisfactory, please reach out to us directly.
ABOVE ALL ELSE, Snow Joe®+ Sun Joe®are dedicated to you, our customer. We strive to make your experience as pleasant
as possible. Unfortunately, there are times when a product does not work or breaks under normal operating conditions. We
think it’s important that you know what you can expect from us. That’s why we created the Snow Joe®+ Sun Joe®promise.
OUR PROMISE: Snow Joe®+ Sun Joe®warrant new products for two years from the date of purchase. If your product does
not work, or there’s an issue with a specic part, we will x this by either sending you a free replacement part or by sending
you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in action cutting,
sawing, mowing, washing and…?

snowjoe.com