Sony WI-1000XM2 Reference guide

Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
1

Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
One-touch connection (NFC) with an Android smartphone
Disconnecting the Android smartphone with one-touch (NFC)
Switching the device by one-touch (NFC)
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8.1)
Pairing and connecting with a computer (Windows 7)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8.1)
Connecting to a paired computer (Windows 7)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with other Bluetooth devices
2

Connecting to a paired Bluetooth device
Multipoint connection
Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)
Connecting the headset to 2 Android smartphones (multipoint connection)
Connecting the headset to an Android smartphone and an iPhone (multipoint connection)
Disconnecting Bluetooth connection (after use)
Using the supplied headphone cable
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Noise canceling function
What is noise canceling?
Using the noise canceling function
Optimizing the noise canceling function to suit the usage environment (NC Optimizer)
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Sound quality mode
About the sound quality mode
Supported codecs
About the DSEE HX function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the Google Assistant
3

Using Amazon Alexa
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Using the apps
What you can do with “Sony | Headphones Connect” app
Installing “Sony | Headphones Connect” app
Important information
Precautions
License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The headset cannot be charged even if connecting the headset to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently.
The noise canceling effect is not sufficient.
Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
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Distorted sound
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
Noise interferes with your voice during a phone call or when using the voice assist function
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
What you can do with the Bluetooth function
The headset uses BLUETOOTH® wireless technology, allowing you to do the following.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
About the voice guidance
In the factory setting, you will hear the English voice guidance in the following situations via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
When the headset is turned on: “Power on”
When the headset is turned off: “Power off”
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate
remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge is low: “Low battery, please recharge headset”
When automatically turning off due to low battery: “Please recharge headset. Power off”
When turning on the noise canceling function: “Noise canceling”
When turning on the Ambient Sound Mode: “Ambient sound”
When turning off the noise canceling function and Ambient Sound Mode: “Ambient Sound Control off”
When the NC Optimizer starts: “Optimizer start”
When the NC Optimizer finishes: “Optimizer finished”
When the Google Assistant is not available on the smartphone connected to the headset even if you press the
Google Assistant button on the headset: “The Google Assistant is not connected”
When Amazon Alexa is not available on the smartphone connected to the headset even if you press the Amazon
Alexa button on the headset: “Either your mobile device isn’t connected; or you need to open the Alexa App and try
again”
Note
It takes about 20 minutes when you change the language of the voice guidance.
When you initialize the headset to restore the factory settings after you change the language of the voice guidance, the language
will also return to the factory setting.
If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and
on again.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset
USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1)
Headphone cable (approx. 1.0 m (39.38 in.)) (1)
Carrying case (1)
Plug adaptor for in-flight use (1)
Long hybrid silicone rubber earbuds (SS/S/M/L 2 each)
M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset.
The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds.
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SS size: 1 line
S size: 2 lines
M size: 3 lines
L size: 4 lines
Triple-comfort earbuds (S/M/L 2 each)
The size of the earbuds can be determined based on the color of the inside of the earbuds.
S size: orange
M size: green
L size: light blue
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
Setting the headset in the carrying case
When you have finished using the headset, take one side of the neckband, wind it around to make a circle with the
neckband, and store it in the supplied carrying case.
To store the cables and plug adaptor for in-flight use
Put the cables and plug adaptor for in-flight use in the pocket inside the upper lid of the carrying case.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
Replacing the earbuds
For the noise canceling function to be fully effective, select the earbuds that fit your ears the best.
M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset. Change to the
earbud that allows you to hear the least ambient sounds for both the left and right units.
Long hybrid silicone rubber earbuds
The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds.
SS size: 1 line
S size: 2 lines
M size: 3 lines
L size: 4 lines
Triple-comfort earbuds
The size of the earbuds can be determined based on the color of the inside of the earbuds.
S size: orange
M size: green
L size: light blue
Remove the earbuds.
Do not pinch the end of the earbud when removing it.
1
Attach the earbuds.
Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner.
2
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
When you have finished using the headset
The headset has a built-in magnet for joining the left and right units. The magnet prevents the units from getting tangled
up when you leave the neckband worn after use.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
Location and function of parts
Noise canceling function microphones
Picks up the sound of the noise when the noise canceling function is in use.
1.
Left unit2.
Earbuds3.
Right unit4.
Neckband5.
Tactile dot
There is a tactile dot on the left unit.
6.
(right) mark7.
N-Mark8.
+ (volume +) button
There is a tactile dot on the + button. Use this dot as a guide when operating the headset.
9.
(play/call) button10.
- (volume -) button11.
C (custom) button
Operate when switching the noise canceling function and Ambient Sound Mode, etc.
12.
Call microphone
Picks up the sound of your voice when talking on the phone.
13.
(left) mark14.
Built-in antenna
A Bluetooth antenna is built into the headset.
15.
USB Type-C port
Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied
USB Type-C cable to charge the headset.
16.
(power) button17.
Headphone cable input jack
Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If
18.
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Related Topic
About the indicator
Checking the remaining battery charge
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the plug is not connected correctly, you may not hear the sound properly.
Indicator (red/blue)
Lights up in red while charging.
Lights up in red or blue to indicate the power or communication status of the headset.
19.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
About the indicator
You can check various statuses of the headset by the indicator.
: Turns on in blue / : Turns on in red / -: Turns off
Turning on
- (flashes twice in blue)
In this case, when the remaining battery charge is 10% or lower (requires charging), the indicator lights successively as
follows.
- - (repeatedly flashes slowly in red for about 15 seconds)
Turning off
(lights up in blue for about 2 seconds)
Displaying the remaining battery charge
Remaining charge: More than 10%
- (flashes twice in blue)
Remaining charge: 10% or lower (requires charging)
- - (repeatedly flashes slowly in red for about 15 seconds)
For details, see “Checking the remaining battery charge”.
When the remaining battery charge becomes low
- - (repeatedly flashes slowly in red for about 15 seconds)
Charging
While charging
(lights up in red)
The indicator turns off after charging is complete.
Abnormal temperature
- - - - (repeatedly flashes twice in red)
Abnormal charging
- - - - (repeatedly flashes slowly in red)
Bluetooth function
Device registration (pairing) mode
- - - - (repeatedly flashes twice in blue)
Not connected
- - - - - - - - (repeatedly flashes in blue at about 1-second intervals)
Connection process completed
(repeatedly flashes quickly in blue for about 5 seconds)
Connected
- - - - - - - - - - - - (repeatedly flashes in blue at about 5-second intervals)
Incoming call
(repeatedly flashes quickly in blue)
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The unconnected and connected status indications automatically turn off after a period of time has passed. They start
flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low,
the indicator (red) starts flashing.
Other
Headphone cable connected (power is turned on)
- - - - - - - - - - - - (repeatedly flashes in blue at about 5-second intervals)
The indicator turns off automatically after a certain amount of time. When the remaining battery charge becomes low,
the indicator (red) starts flashing.
Updating software
- - - - (repeatedly flashes slowly in blue)
Initialization completed
(flashes 4 times in blue)
For details, see “Initializing the headset to restore factory settings”.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
Charging the headset
The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the
headset before use.
Open the USB Type-C port cover.
1
Connect the headset to an AC outlet.
Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
The indicator (red) of the headset lights up.
Charging is completed in about 3.5 hours (*) and the indicator (red) turns off automatically.
After charging is complete, disconnect the USB Type-C cable and close the USB Type-C port cover securely to
prevent water or dust from entering the headset.
2
Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.
*
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System requirements for battery charge using USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more
Personal computer
Personal computer with a standard USB port
We do not guarantee operation on all computers.
Operations using a custom-built or homebuilt computer are not guaranteed.
Hint
The headset can be also charged by connecting the headset to a running computer using the supplied USB Type-C cable.
If charging starts while the headset is turned on, the headset will turn off automatically.
Note
Charging may not be successful with cables other than the supplied USB Type-C cable.
Charging may not be successful depending on the type of USB AC adaptor.
When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or
connecting to Bluetooth devices, and music playback cannot be performed.
The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the
computer settings, and start charging the headset once again.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will
improve after a few recharges. If you store the headset for a long time, charge the battery to its full capacity once every 6 months
to avoid over-discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once
again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.
Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
There is a problem with the rechargeable battery.
If the headset is not used for a long time, the indicator (red) may not immediately light up when charging. Please wait a moment
until the indicator (red) lights up.
If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest
Sony dealer to replace the rechargeable battery.
Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the
headset in a parked vehicle.
When connecting the headset to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them.
Charging will not be properly completed when the headset is connected through a USB hub.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
Available operating time
The available operating times of the headset with the battery fully charged are as follows:
Bluetooth connection
Music playback time
About 80 minutes of music playback is possible after 10 minutes charging.
Communication time
Standby time
Codec DSEE HX Noise canceling function/Ambient Sound Mode Available operating time
LDAC™ AUTO Noise canceling function: ON Max. 7 hours
LDAC AUTO Ambient Sound Mode: ON Max. 8 hours
LDAC AUTO OFF Max. 9.5 hours
LDAC OFF Noise canceling function: ON Max. 7.5 hours
LDAC OFF Ambient Sound Mode: ON Max. 8.5 hours
LDAC OFF OFF Max. 10 hours
AAC/SBC AUTO Noise canceling function: ON Max. 7.5 hours
AAC/SBC AUTO Ambient Sound Mode: ON Max. 8.5 hours
AAC/SBC AUTO OFF Max. 10 hours
AAC/SBC OFF Noise canceling function: ON Max. 10 hours
AAC/SBC OFF Ambient Sound Mode: ON Max. 12 hours
AAC/SBC OFF OFF Max. 15 hours
Noise canceling function/Ambient Sound Mode Available operating time
Noise canceling function: ON Max. 9 hours
Ambient Sound Mode: ON Max. 10 hours
OFF Max. 13 hours
Noise canceling function/Ambient Sound Mode Available operating time
Noise canceling function: ON Max. 11 hours
Ambient Sound Mode: ON Max. 13 hours
OFF Max. 100 hours
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