Sprint VM4050 Guide

VM4050
(CDM9950SP)
Start Here Guide
English
DRAFT
Nov.4, 2003

PCS Service
www.sprintpcs.com
Copyright © 2003 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or
in part without prior written approval. Sprint and the diamond logo design are trademarks
of Sprint Communications Company L.P. All other trademarks are the property of their
respective owners.
Printed in Japan

Table of Contents
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i
Getting Advanced Phone and Service Information . . . . . . . . . . . . .ii
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Basics of Your PCS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Your New PCS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Your Phone’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Turning Your Phone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Turning Your Phone On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Turning Your Phone Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using the Battery and Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Installing and Removing the Battery . . . . . . . . . . . . . . . . . . . . . . .19
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Controlling Your Roaming Experience . . . . . . . . . . . . . . . . . . . . . .22
Setting Your Phone’s Roam Mode . . . . . . . . . . . . . . . . . . . . . . . . . .22
Call Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Feature Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Saving Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Finding Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Making a Call From Your Internal Phone Book . . . . . . . . . . . . . .24
Changing Your Phone’s Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Changing the Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Adjusting the Ringer, Key Beep and Earpiece Volume . . . . . . .25
Adjusting Volume During a Conversation . . . . . . . . . . . . . . . . . .26
TTY Use With PCS Service From Sprint . . . . . . . . . . . . . . . . . . . .26

Sending and Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . .28
Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Retrieving Your Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . .28
Accessing Your Voicemail From Another Phone . . . . . . . . . . . .28
Sending and Receiving Text Messages . . . . . . . . . . . . . . . . . . . . .28
PCS Service Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
PCS Voice CommandSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
PCS VisionSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Getting Started With PCS Vision . . . . . . . . . . . . . . . . . . . . . . . . . . .33
PCS Vision Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Accessing PCS Vision Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
PCS Vision Symbols on Your Screen . . . . . . . . . . . . . . . . . . . . . . . .36
PCS Vision Billing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Your Phone’s Special Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Built-in Camera with Camcorder . . . . . . . . . . . . . . . . . . . . . . . . . .37
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Accessories for Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Performance and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Important Information About Your Phone and Service . . . . . .46
Maintaining Safe Use of and Access to Your Phone . . . . . . . . . .47
Caring for Your Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Maintaining Safe Use of the Travel Charger . . . . . . . . . . . . . . . . .53
Acknowledging Special Precautions and the FCC Notice . . . .55
Terms and Conditions & Warranty Information . . . . . . . . . . . . . .56
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . .56
Terms of PCS Picture Mail Service . . . . . . . . . . . . . . . . . . . . . . . . .74
Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

i
How to Use This Guide
Welcome – you’ve made the right choice
The advantages of Sprint are as clear as each wireless call you
make. With PCS Service, we give you what you really want
from a wireless service provider – clear calls, easy-to-
understand service plans, and self-servicing options for
managing your account. All this is designed to make your life
easier and worry free.
We know you’re eager to start using your phone right away,
and the two sections of this guide are designed to help you
do just that.
The first section will guide you through the steps
required to set up your PCS Service. Blank spaces are
provided so you can write down important information that
you’ll want to remember. Things like your new PCS Phone
Number, information about your service plan, and your
first invoice.
The second section will guide you through the basics
of your phone and service with quick, easy-to-follow
instructions.
2
1

ii
Getting Advanced Phone and
Service Information
This guide covers your phone’s basic features and services.
To learn how to use all the advanced features of your phone
and service, visit www.sprintpcs.com and sign on to your
account management page with your PCS Phone Number
and password. There, under the “My Phone” section, you'll
have access to your complete phone User’s Guide.
Your online phone User’s Guide provides information on
basic and advanced features and services, such as:
Learning Advanced Dialing Options
Managing Your Call History
Using Advanced Messaging
Using Advanced Internal Phone Book Options
Using Your Phone’s Advanced Settings
Setting Your Phone’s Security
Using Your Personal Organizer
Using Advanced Features of PCS VisionSM
Understanding Your Phone’s Internal Menu
And more

1
Getting Started
Activating and Using PCS Service

2
Getting Started
11
Have these things ready before you
call to activate
•Your PCS Phone (Make sure it’s fully charged)
•Your Social Security number
•Your driver’s license number
•Your Electronic Serial Number (also known as ESN;
refer to step 5 on page 4 to locate the number)
•The city and state where your phone will primarily
be used
•A pen
22
Setting up your service — You choose
the way
•From your PCS Phone, press .
– or –
•Use a phone other than your PCS Phone – dial
1-888-715-4588.
TALK
2

3
Getting Started
33
PCS Service Areas
Are you interested in where you can use your new phone?
Check out the most up-to-date coverage maps at
www.sprintpcs.com.
44
Your PCS Account Password
My Account Password is:_________________________
You’ll use this password when managing your account
on www.sprintpcs.com and with PCS Customer Solutions.
Your default password is the last four digits of your Social
Security number.

4
Getting Started
55
Finding Your Phone’s ESN
If you set up service using your PCS Phone, the network
automatically communicates the ESN to us. You’ll only
need this number when you’re setting up service by
calling us from a phone other than your new PCS Phone.
The ESN, or Electronic Serial Number, is an 11-digit
number written on the barcode sticker attached to the
phone. To find it, remove the phone’s battery. (For more
information about removing and replacing your battery,
see “Installing and Removing the Battery” on page 19.)
ESN: _________________________________________
After writing down the ESN, replace the battery and
turn on your phone by holding down the key for a
few seconds.
END

5
Getting Started
66
PCS Clear PaySM Program
Check this box if you are on the PCS Clear PaySM
Program. If you are not on the PCS Clear Pay Program,
skip ahead to step 7 on page 7.
Follow these easy steps to continue enjoying your new
PCS Service:
•Keep track of your minutes
Dial from your PCS Phone (normal
airtime usage will apply) or sign on to www.sprintpcs.com
to find out how many minutes you have currently used
within your service plan.
•Make payments
If you have exceeded the minutes in your plan or you
have a past due balance, you should make a payment to
keep your service turned on. There are two easy
payment options:
Make a payment at any Western Union®location
using the Swiftpay®form. To find the nearest
location, dial from your
PCS Phone. (Transaction fee applies; payment is
credited to your account within 12 hours.)
– or –
Dial from your PCS Phone (posting
time is 12 hours).
TALK
3
TALK
6
8
9
#
TALK
4

6
Getting Started
How we will help you keep your service turned on:
•In the event that your service has been turned off, you
will receive a text message stating: “Your PCS Service
has been turned off. Press to make a payment
and turn service on.”
•The first time your service has been turned off you will
be connected to a live PCS Clear Pay Program Specialist
who will explain why your service has been turned off.
You will be asked to pay your balance to get your service
turned back on (payment will be credited and service
turned back on within 12 hours).
•For any additional times that your service has been
turned off, you will be connected to our automated
payment process. You will have to pay your balance to
have your service turned back on (payment will be
credited and service turned back on within 12 hours).
3

7
Getting Started
77
Understanding Your PCS Service Plan
Use the following forms to record your PCS Service Plan
and to familiarize yourself with its features and options.
PCS Free & Clear Plans With Vision
Monthly Service Charge . . . . . . . . . . . . . . . . . . . . $_________
Anytime Minutes . . . . . . . . . . . . . . . . . . . . . . . _________
Unlimited Night & Weekend Minutes
(Mon.-Thur. 9pm-7am, Fri. 9pm-Mon. 7am). . . . . Yes  No 
Each additional voice minute (overage). . . . . ________¢
Nationwide Long Distance Included . . . . Yes  No 
Unlimited PCS VisionSM . . . . . . . . . . . . . . . . . Yes  No 
Options (monthly charges)
Unlimited Night & Weekend Minutes
(if not included with plan) . . . . . . . . . . . . $_________
Unlimited PCS to PCS CallingSM. . . . . . . . . $_________
PCS Voice CommandSM . . . . . . . . . . . . . . . . $_________
PCS Business ConnectionSM. . . . . . . . . . . . $_________
PCS Add-a-PhoneSM . . . . . . . . . . . . . . . . . . . . $_________
Off-Network Minutes. . . . . . . . . . . . . . . . . $_________
PCS Equipment Replacement . . . . . . . . . $_________
Roadside Rescue. . . . . . . . . . . . . . . . . . . . . $_________
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $_________

8
Getting Started
PCS Free & Clear Plans
Monthly Service Charge . . . . . . . . . . . . . . . . . . . . $_________
Anytime Minutes . . . . . . . . . . . . . . . . . . . . . . . _________
Unlimited Night & Weekend Minutes
(Mon.-Thur. 9pm-7am, Fri. 9pm-Mon. 7am). . . . . Yes  No 
Each additional voice minute (overage). . . . . ________¢
Nationwide Long Distance Included . . . . Yes  No 
Options (monthly charges)
Unlimited Night & Weekend Minutes
(if not included with plan) . . . . . . . . . . . . $_________
Unlimited PCS to PCS CallingSM. . . . . . . . . $_________
PCS Voice CommandSM . . . . . . . . . . . . . . . . $_________
PCS Business ConnectionSM. . . . . . . . . . . . $_________
PCS Add-a-PhoneSM . . . . . . . . . . . . . . . . . . . . $_________
Off-Network Minutes. . . . . . . . . . . . . . . . . $_________
PCS Equipment Replacement . . . . . . . . . $_________
Roadside Rescue. . . . . . . . . . . . . . . . . . . . . $_________
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $_________

9
Getting Started
PCS Advantage AgreementSM:
I have agreed to a PCS Advantage Agreement.
___ 1 - year agreement
___ 2 - year agreement
I have opted not to sign a PCS Advantage Agreement.
$______ Monthly fee
Note: Your agreement for wireless service with Sprint is made up of
the Service Plan you choose and the Terms and Conditions of
Service which can be found on page 56 of this guide.

10
Getting Started
88
Your New PCS Phone Number and
User Name
PCS Phone Number
_____________________________________________
PCS User Name
_____________________________________________
Your user name is automatically assigned to you.
Your user name, which resembles an email address
(for example, [email protected]), is used with PCS Mail
and text messaging services.

11
Getting Started
99
Understanding Your PCS Invoice
Your first invoice will arrive within a few days and will
reflect the following charges:
•Your first full month of service, which is your monthly
service charge of $______
•Additional charges such as taxes, roaming,
or overages
•Charges for additional options you opt to
subscribe to: $______
•Your one-time non-refundable activation
fee of $______
The approximate total of your first invoice will
be $______.

12
Getting Started
1100
Quick, easy options to manage
your account
With PCS Customer Solutions, there are two convenient
options for managing your account.
•Manage it online – visit www.sprintpcs.com
Once you sign on, you can
View the details of your PCS Service Plan
Find out how many minutes you have used and how
many minutes are remaining in your plan
View your current and previous three months
invoices, including the call detail
Make a payment
Find out about PCS Products and Services
Learn how to set up your voicemail and more