Star TSP564II User manual

Star-TSP564II - Installation guide 
Connecting the device 
Place the device on a steady desk, connect the power cable and connect an ethernet cable .
Power on the device, the printer automacally connects to the network and can obtain an IP address from
the DHCP server on the network.
Open the front cover and install a paper roll. The paper must be rolled towards you. There is a picture inside
the cover on how to place the paper. You can also find an instrucon video below.
hps://youtu.be/QNqWsR30E
Important : Keep the ethernet cable connected unl the configuraon in completed, you might need to go
back to the management page, even aer the wifi configuraon
Aer the inializaon process, a configuraon overview cket is printed. ( if not, then press the button for 5
to 9 seconds ) - the ip is on the second cket printed by the device.
Use a computer to surf to the built-in network ulity.
Login using the default credenals: user “root” / password “public”
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Configure Wireless Network 
If the printer needs to be connected to a wireless network then a wireless dongle needs to be connected to
the device. Configure the correct wireless network under Configuraon - Wireless Network.
Click the “Enter” buon under “Site survey”. All available networks will be listed. Connect to the desired
network.
Configure CloudPRNT option 
●Go to the CloudPRNT opon and apply the Cubigo specific sengs:
●CloudPRNT Service: ENABLE
●ServerURL: hps://cubigostarcloudprod.azurewebsites.net/api/starcloud
FOR UAT: https://cubigostarclouduat.azurewebsites.net/api/starcloud
●Polling me: 5 sec
●Username: <blank>
●Password: <blank>
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Technical background 
Star CloudPRNT is a protocol to enable prinng from remote servers. Cubigo has implemented this protocol
in the product backend enabling devices configured to connect to the Cubigo backend to retrieve their print
jobs.
CloudPRNT is designed to be simple to implement, versale and secure. The device connects to the Cubigo
backend using the hps protocol and retrieves a REST/JSON API and common print job data formats. The
setup does not require specific firewall, port forwarding or tunneling to enable connecvity.
Community configuration 
When we want to use the cket printer in a community, we have to provide the MAC address of the
networking device that will be used to connect to the internet. A MAC address is a worldwide unique
idenfier of a networking device. In case you are connecng to Wifi, you have to provide the dongle's MAC
address and not the Ethernet.
In case the Wifi network is not available during a maintenance period, the configuraon can be switched to
another MAC address. This change needs to be done by a developer.
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Troubleshooting 
When you can't get the printer running or got stuck in the installaon procedure, then these
troubleshoong guidelines should help you out.
OPTION 1: read the led signals

OPTION 2: If needed perform a factory reset
The intelligent interface built into the TSP654II is in the video at 3:55
hps://youtu.be/aM0TiqbT70I
OPTION 3: Watch this common error instrucon video for a soluon
hps://youtu.be/sB9SSwvPMuI