Star TSP847IIU-24 User manual

THERMAL PRINTER
TSP800II SERIES
Hardware Manual

Federal Communications Commission
Radio Frequency Interference
Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
This statement will be applied only for the printers marketed in U.S.A.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, afx it to the interface cable
Statement of
The Canadian Department of Communications
Radio Interference Regulationst
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
The above statement applies only to printers marketed in Canada.
Trademark acknowledgments
TSP800II: Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
©Copyright 2009-2010 Star Micronics Co., Ltd.

TABLE OF CONTENTS
1. Unpacking and Installation.....................................................................................................................1
1-1. Unpacking ....................................................................................................................................1
1-2. Choosing a place for the printer...................................................................................................2
2. Parts Identication and Nomenclature..................................................................................................3
3. Setup..........................................................................................................................................................4
3-1. Connecting the Cable to the PC ...................................................................................................4
3-2. Connecting the Cable to the Printer .............................................................................................5
3-3. Installing the Printer Software .....................................................................................................8
3-4. Connecting the Optional AC Adapter ..........................................................................................9
3-5. Turning Power On......................................................................................................................10
3-6. Connecting to a Peripheral Unit.................................................................................................11
3-7. Loading the Paper Roll ..............................................................................................................12
4. Consumable Parts and AC Adapter .....................................................................................................17
4-1. Thermal Paper Roll ....................................................................................................................17
4-2. Thermal Label Paper Roll (Tack Label Paper) ..........................................................................19
4-3. AC adapter (option) ...................................................................................................................21
5. Control Panel and Other Functions .....................................................................................................22
5-1. Control Panel .............................................................................................................................22
5-2. Errors..........................................................................................................................................22
5-3. Self-Printing...............................................................................................................................24
6. Adjusting the Sensor ..............................................................................................................................25
6-1. Adjusting the Near End Sensor Position....................................................................................25
6-2. PE and BM ( Paper End and Black Mark ) Sensor Adjustment.................................................27
6-3. NE (Near End) Sensor Adjustment ............................................................................................28
7. Preventing and Clearing Paper Jams...................................................................................................29
7-1. Preventing Paper Jams ...............................................................................................................29
7-2. Removing Paper Jam .................................................................................................................29
8. Periodical Cleaning................................................................................................................................30
8-1. Cleaning the Thermal Head .......................................................................................................30
8-2. Cleaning the Rubber Roller .......................................................................................................30
8-3. Cleaning the Sensors and the Surrounding Areas ......................................................................30
8-4. Cleaning the Paper Holder and the Surrounding Area...............................................................30
9. Specications ..........................................................................................................................................31
9-1. General Specications..................................................................................................................31
9-2. Auto Cutter Specications .........................................................................................................32
9-3. Interface .....................................................................................................................................32
9-4. AC Adapter (Option)..................................................................................................................32
9-5. Environmental Requirements.....................................................................................................33
9-6. Reliability Specications ...........................................................................................................34
9-7. Black mark specications ..........................................................................................................35
10. Dip Switch Setting................................................................................................................................36
10-1. Parallel Interface Model.............................................................................................................37
10-2. RS-232C Interface Model ..........................................................................................................39
10-3. USB Interface Model .................................................................................................................42
10-4. EthernetInterface Model ............................................................................................................44
11. Parallel Interface..................................................................................................................................47

12. RS-232C Serial Interface.....................................................................................................................48
12-1. Interface Specications ..............................................................................................................48
12-2. RS-232C Connector ...................................................................................................................49
12-3. Cable Connections .....................................................................................................................51
12-4. Electrical Characteristics ...........................................................................................................51
13. USB and Ethernet Interface................................................................................................................52
13-1. USB Interface Specications .....................................................................................................52
13-2. Ethernet Interface Specications................................................................................................52
14. Peripheral Unit Drive Circuit .............................................................................................................53
15. Memory Switch Settings......................................................................................................................55
16. Release History.....................................................................................................................................56
Please access the following URL
http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.

– 1 –
1. Unpacking and Installation
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
Note:The ferrite core and fastener provided with your
printer depend on your printer conguration.
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to supply
the missing part. Note that it is a good idea to keep the original box and all the packing materials
just in case you need to pack the printer up again and send it somewhere at a later date.
Note
Printer
Paper roll Setup sheets
CD-ROM

– 2 –
1-2. Choosing a place for the printer
Before actually unpacking the printer, you should take a few minutes to think about where
you plan to use it. Remember the following points when doing this.
P Choose a rm, level surface where the printer will not be exposed to vibration.
PThe power outlet you plan to connect to for power should be nearby and unobstructed.
PMake sure that the printer is close enough to your host computer for you to connect
the two.
PMake sure that the printer is not exposed to direct sunlight.
PMake sure that the printer is well away from heaters and other sources of extreme heat.
PMake sure that the surrounding area is clean, dry, and free of dust.
PMake sure that the printer is connected to a reliable power outlet. It should not be on
the same electric circuit as copiers, refrigerators, or other appliances that cause power
spikes.
PMake sure that the room where you are using the printer is not too humid.
PThis device employs a DC motor and switches that have an electrical contact point.
Avoid using the device in environments where silicon gas can become volatile.
PWhen disposing of the printer, obey local regulations.
WARNING
PShut down your equipment immediately if it produces smoke, a strange odor, or unu-
sual noise. Immediately unplug the equipment and contact your dealer for advice.
PNever attempt to repair this product yourself. Improper repair work can be dangerous.
PNever disassemble or modify this product. Tampering with this product may result in
injury, re, or electric shock.

– 3 –
2. Parts Identication and Nomenclature
Interface connector
For connection to a
host computer.
Peripheral drive connector
Connects to peripheral units
such as cash drawers, etc.
Do not connect this to a
telephone.
Power connector
For connection of the
AC adapter.
Never unplug the
AC adapter while the
printer is on.
Printer cover
Open this cover to load
or replace paper.
Cover open lever
Push this lever in the direction of the
arrow to open the printer cover.
Power switch
Used to turn on/
off power to the
printer.
Control panel
Features LED indicators to
indicate printer status and
switches to operate the printer.

– 4 –
3. Setup
3-1. Connecting the Cable to the PC
3-1-1. Parallel Interface Cable
Connect the parallel interface cable to a parallel port
of your PC.
3-1-2. RS-232C Interface Cable
Connect the RS-232C interface cable to a RS-232C
port of your PC.
3-1-3. USB Interface Cable
Connect the USB interface cable to a USB port of
your PC.
3-1-4. Ethernet Interface cable
Connect the ethernet interface cable to a ethernet port
of your PC.

– 5 –
3-2. Connecting the Cable to the Printer
Note that the interface cable is not provided. Please use a cable that meets specications.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned off. Also make sure the power cable plug is
disconnected from the AC outlet.
3-2-1. Parallel Interface Cable
(1) Make sure the printer is turn off.
(2) Afx the ferrite core onto the cable as shown in
the illustration.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it.
Use scissors to cut off any excess.
(5) Connect the interface cable to the connector on
the rear panel of the printer.
(6) Fasten the connector clasps.
Ferrite core
Interface cable
5 cm
(maximum)
Fastener
Parallel interface
cable

– 6 –
3-2-2. RS-232C Interface Cable
(1) Make sure the printer is turn off.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned off. Also make sure the power cable plug is
disconnected from the AC outlet.
(2) Connect the interface cable to the connector on the rear panel of the printer.
(3) Tighten the connector screws.
3-2-3. USB Interface Cable
Afx the ferrite core onto the USB cable as shown in
the illustration below and make sure to pass the cable
through the cable support as shown in the illustration.
RS-232C
interface
cable
4 cm (maximum)

– 7 –
(1) Make sure the printer is turned off.
(2) Install the ferrite core onto the ethernet cable as shown
in the illustration below.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it. Use scis-
sors to cut off any excess.
(5) Connect the interface cable to the connector on the rear
panel of the printer.
Link disconnection detection feature
The Ethernet interface model is equipped with a link discon
nection detection feature. If the printer is turned on when an
Ethernet cable is not connected to it, the POWER and ERROR
lamps are simultaneously turned on and off at 2-second in
tervals to indicate the disconnection.
Be sure to connect the Ethernet cable from a PC or hub to the
printer, and then turn the printer on
10 cm
(maximum)
Fastener
Ferrite core
Ethernet cable
3-2-4. Connecting Ethernet Cable
If a ferrite core is included, install the ferrite core onto the Ethernet cable according to the fol-
lowing procedure to prevent electrical noise.
If a ferrite core is not included, perform steps (1) and (5) only.
When using an Ethernet cable that is 10 m or less, shielded cable is recommended.
Ethernet interface board
IFBD-HE07
Ethernet interface board
IFBD-HE05

– 8 –
3-3. Installing the Printer Software
Here is the procedure for installing the printer driver and utility software, which are stored on
the supplied CD-ROM.
The procedure applies to the Windows operating systems shown below.
• Windows XP (SP2 or later)
• Windows Vista
• Windows 7
(1) Turn ON the power to your PC to start Windows.
(2) Insert the supplied CD-ROM (Drivers and Utilities)
into the CD-ROM drive.
(3) Follow the instructions that appear on the screen.
(4) The dialog shown in the illustration indicates that
the procedure has been completed.
Click “Finish”.
The dialog that appears on the screen varies with your system. This completes the installation
of the printer software. A message will appear, prompting you to restart. Restart Windows.

– 9 –
3-4. Connecting the Optional AC Adapter
Note:Before connecting/disconnecting theAC adapter, make sure that power to the printer
and all the devices connected to the printer is turned off. Also make sure the power
cable plug is disconnected from the AC outlet.
(1) Connect the AC adapter to the power cable.
Note:Use only the standard AC adapter and power cable.
(2) Connect AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable
connector to pull it out. Releasing the lock makes it easy
to disconnect the connector.
Pulling the cable excessively could cause damage to the
connector.

– 10 –
3-5. Turning Power On
Make sure that the Power cord has been connected as described in 3-4.
Turn ON the power switch located on the front of the printer.
The POWER lamp on the control panel will light up.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet it
is plugged into is nearby and easy to access.
When an Switch blind is afxed to the printer above the power switch, the ON/OFF marks of
the power switch may be hidden. If this occurs, remove the power cord from the outlet to turn
the printer OFF.
Power switch

– 11 –
3-6. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. See “Modular plug” on
page 53 for details about the type of modular plug that is required. Note that this printer does
not come with a modular plug or wire, so it is up to you to obtain one that suits your needs.
CAUTION
Make sure that the printer is turned off and unplugged from the AC outlet and that the computer
is turned off before making connections.
(1) Connect the peripheral drive cable to the connector on the rear panel of the printer.
CAUTION
Do not connect a telephone line into the peripheral drive connector. Failure to observe this may
result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a
chance it may carry peripheral voltage.

– 12 –
3-7. Loading the Paper Roll
Be sure to use paper roll that matches the printer’s specication.
Cover open lever
Paper roll
Tension bar
カバーオープンレバー
1Push the cover open lever and open the printer
cover.
For the RX model:
Turn the key under the cover open lever so that the
lock is "OPEN." Then, push down on the cover
open lever and open the printer cover.
The key cannot be removed when the lock is
"OPEN." Before you remove the key, turn it so
that the lock is in the "CLOSE" position.
2Set the paper roll in the direction as shown, and
pull on the leading edge of the paper towards you.
Note:Make sure not to pass the paper under the
tension bar. In the following condition,
remove the tension bar unit in accordance
with the procedure described in paragraphs
3-7-1:
• Paper thickness between 100 μm and 150
μm
Note:When using a paper roll with an 79.5 mm
width, attach the paper roll holder in ac-
cordance with the procedure described in
paragraph 3-7-2.
3Push both sides as shown in order to close the
printer cover.
Note:When closing the printer cover, make sure
both sides close rmly, not just one side.
CLOSE
OPEN

– 13 –
3-7-1. Removing the Tension Bar
When using thermal paper roll, the tension bar unit may or may not be necessary, depending
on the paper thickness. If the tension bar unit is unnecessary, remove it in accordance with the
procedure indicated below. The tension bar unit is unnecessary when using thermal label paper
roll (tack label paper).
Paper thickness
between 100 μm and 150 μm
Necessary
Paper thickness
between 65 μm and 100 μm
Unnecessary
Use a at head screwdriver as shown to remove the clips
at both ends of the tension bar. Then, remove the tension
bar unit.
Needed Optional
Vertical Kit
Needed Optional
Wall-mount Kit
Horizontal

– 14 –
3-7-2. Removing the Paper Roll Holder
When using a paper roll with an 79.5 mm width, install the paper roll holder into the groover
as shown. And change the setting at memory switch #4. For instructions on setting the memory
switch, refer to the separate Specications Manual.
Note:After using a paper roll with a width of 79.5 mm, do not change to a paper roll with
a width of 115.5 mm. This is because the printer head has deteriorated as a result of
a portion of the head having been in direct contact with the rubber roller.
Paper roll holder

– 15 –
WARNING
1) Do not touch the cutter blade.
• There is a cutter inside the paper outlet slot. Not only should you not put your hand in the
paper outlet slot while printing is in progress, never put your hand into the outlet even
when printing is not in progress.
• The printer cover can be opened when replacing the paper. However, since the cutter
blade is on the inside of the printer cover, be careful not to place your face or hands too
close to the cutter blade.
2) During and immediately after printing, the area around the thermal head is very hot. Do
not touch it, as you could be burned.
CAUTION
1) Do not operate the cover open lever while pressing on the printer cover with your hand.
2) Do not push the cover open lever and open the printer cover when printing is in progress
or when the auto cutter is operating.
3) Do not push out paper while the printer cover is closed.
4) The heating element and the driver IC of the thermal head are easily damaged. Do not
touch them with metal objects, sandpaper, etc.
5) Printing quality may suffer if the thermal head heating element becomes soiled by being
touched with your hands. Do not touch the thermal head heating element.
6) There is a risk of damage to the driver IC of the thermal head from static electricity. Never
directly touch the IC.
7) The printing quality and working life of the thermal head cannot be guaranteed if any paper
other than that recommended is used. In particular, paper containing [Na+, K+, C1-] may
drastically reduce the working life of the thermal head. Please exercise caution.
8) Do not operate the printer if there is moisture on the front surface of the head from con-
densation, etc.
Caution Symbol
This symbol is placed near the thermal head to indicate that it may be hot. Never
touch the thermal head immediately after the printer has been used. Let the
thermal head cool for a few minutes before touching it. Never touch the thermal
head with your hands because it can generate static electricity, which can damage
the device in the thermal head.
This symbol is placed near the cutter. Never touch the cutter blade, which could
cut your nger.
This symbol is placed near the peripheral drive connector.
Do not connect this to a telephone.

– 16 –
9) A printed piece of thermal paper may become electrically charged. If the printer is placed
vertically or mounted on a wall, the cut piece of paper may stick to the printer, instead of
falling. Beware that this could cause a problem if you use a stacker that stores the pieces
of paper that fall freely.
10) Do not change the paper width during use. The thermal printing head, rubber roller, and
cutter wear differently according to the paper width. This can cause the printing or cutter
movement to malfunction.
11) Do not transport the printer with its cover open and holding it by the cover.
12) Do not forcibly pull on the interface cable, power cable, or cash drawer cable that is con-
nected. To detach a connector, make sure to grasp it at the connector portion, without ap-
plying excessive stress on the connector at the printer.
Notes on Using the Auto Cutter
1) To print after a cut, feed 1 mm (8-dot line) or more of paper.
2) If the cutter is not in its home position after an error, rst eliminate the cause of the error;
then, turn the power back ON.
3) If the printer is placed horizontally, the use of the partial cut is recommended. If you use
the full cut, the cut pieces of paper may fall into the paper outlet passage, causing a paper
jam as a result of cutting multiple pieces of paper. Therefore, do not use the full cut if the
printer is placed horizontally.
4) If you use the full cut, make sure to remove the piece of paper after each cut.
5) Do not attempt to remove the paper during a cut, as this can cause a paper jam.