Star TSP700II User manual

THERMAL PRINTER
TSP700II SERIES
Hardware Manual

Federal Communications Commission
Radio Frequency Interference
Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
This statement will be applied only for the printers marketed in U.S.A.
Statement of
The Canadian Department of Communications
Radio Interference Regulations
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out
in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils
numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des
Communications du Canada.
The above statement applies only to printers marketed in Canada.
CE
Manufacturer’s Declaration of Conformity
EC Council Directive 89/336/EEC of 3 May 1989
This product, has been designed and manufactured in accordance with the International Standards EN 61000-6-
3 / 2001 and EN 55024 / 1998, following the provisions of the Electro Magnetic Compatibility Directive of the
European Communities as of May 1989.
EC Council Directive 73/23/EEC and 93/68/EEC of 22 July 1993
This product, has been designed and manufactured in accordance with the International Standards EN 60950-1,
following the provisions of the Low Voltage Directive of the European Communities as of 2001.
The above statement applies only to printers marketed in EU.
Trademark acknowledgments
TSP700II: Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
©Copyright 2007 Star Micronics Co., LTD.

TABLE OF CONTENTS
1. Unpacking and Installation.....................................................................................................................1
1-1. Unpacking ....................................................................................................................................1
1-2. Choosing a place for the printer...................................................................................................2
2. Parts Identification and Nomenclature..................................................................................................3
3. Setup..........................................................................................................................................................4
3-1. Connecting the Cable to the PC ...................................................................................................4
3-2. Connecting the Cable to the Printer .............................................................................................5
3-3. Installing the Printer Software .....................................................................................................8
3-4. Connecting the Optional AC Adapter ..........................................................................................9
3-5. Turning Power On......................................................................................................................10
3-6. Connecting to a Peripheral Unit.................................................................................................11
3-7. Loading the Paper Roll ..............................................................................................................12
4. Attaching the Accessories ......................................................................................................................17
4-1. Attaching the Holder Plate.........................................................................................................17
4-2. Attaching the Cable Cover .........................................................................................................19
4-3. Switch Blind Installation............................................................................................................19
5. Consumable Parts and AC Adapter .....................................................................................................20
5-1. Thermal Paper Roll ....................................................................................................................20
5-2. Full-Face Thermal Label Paper Roll..........................................................................................22
5-3. Thermal Label Paper Roll (Tack Label Paper) ..........................................................................23
5-4. AC adapter (option)....................................................................................................................27
6. Control Panel and Other Functions .....................................................................................................28
6-1. Control Panel..............................................................................................................................28
6-2. Errors..........................................................................................................................................28
6-3. Self-Printing...............................................................................................................................30
7. Adjusting the Near-end Sensor .............................................................................................................31
8. Preventing and Clearing Paper Jams...................................................................................................33
8-1. Preventing Paper Jams ...............................................................................................................33
8-2. Removing Paper Jam .................................................................................................................33
9. Periodical Cleaning................................................................................................................................34
9-1. Cleaning the Thermal Head .......................................................................................................34
9-2. Cleaning the Rubber Roller .......................................................................................................34
9-3. Cleaning the Sensors and the Surrounding Areas ......................................................................34
9-4. Cleaning the Paper Holder and the Surrounding Area...............................................................34
10. Specifications ........................................................................................................................................35
10-1. General Specifications................................................................................................................35
10-2. Auto Cutter Specifications .........................................................................................................36
10-3. Interface .....................................................................................................................................36
10-4. Electrical Characteristics ...........................................................................................................36
10-5. Environmental Requirements.....................................................................................................37
10-6. Reliability Specifications ...........................................................................................................38
10-7. Black mark specifications ..........................................................................................................39
11. Dip Switch Setting................................................................................................................................40
11-1. Parallel Interface Model.............................................................................................................41
11-2. RS-232C Interface Model ..........................................................................................................43
11-3. USB Interface Model .................................................................................................................46

11-4. Ethernet Interface Model ...........................................................................................................47
11-5. Wireless LAN Interface Model..................................................................................................48
12. Parallel Interface..................................................................................................................................52
13. RS-232C Serial Interface.....................................................................................................................53
13-1. Interface Specifications ..............................................................................................................53
13-2. RS-232C Connector ...................................................................................................................54
13-3. Cable Connections .....................................................................................................................56
13-4. Electrical Characteristics ...........................................................................................................56
14. USB, Ethernet and Wireless LAN Interface......................................................................................57
14-1. USB Interface Specifications .....................................................................................................57
14-2. Ethernet Interface Specifications................................................................................................57
14-3. Wireless LAN Interface Specifications ......................................................................................57
15. Peripheral Unit Drive Circuit .............................................................................................................58
16. Memory Switch Settings......................................................................................................................60
17. Release History.....................................................................................................................................61
Please access the following URL
http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.

– 1 –
1. Unpacking and Installation
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
Note:The ferrite core and fastener provided with your
printer depend on your printer configuration.
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to supply
the missing part. Note that it is a good idea to keep the original box and all the packing materials
just in case you need to pack the printer up again and send it somewhere at a later date.
Note
Printer Cable cover Holding plate Screws
Roll stoppers
Shaft
Paper roll Switch blind Setup sheets CD-ROM

– 2 –
1-2. Choosing a place for the printer
Before actually unpacking the printer, you should take a few minutes to think about where
you plan to use it. Remember the following points when doing this.
PChoose a firm, level surface where the printer will not be exposed to vibration.
PThe power outlet you plan to connect to for power should be nearby and unobstructed.
PMake sure that the printer is close enough to your host computer for you to connect
the two.
PMake sure that the printer is not exposed to direct sunlight.
PMake sure that the printer is well away from heaters and other sources of extreme
heat.
PMake sure that the surrounding area is clean, dry, and free of dust.
PMake sure that the printer is connected to a reliable power outlet. It should not be on
the same electric circuit as copiers, refrigerators, or other appliances that cause power
spikes.
PMake sure that the room where you are using the printer is not too humid.
WARNING
PShut down your equipment immediately if it produces smoke, a strange odor, or unu-
sual noise. Immediately unplug the equipment and contact your dealer for advice.
PNever attempt to repair this product yourself. Improper repair work can be dangerous.
PNever disassemble or modify this product. Tampering with this product may result in
injury, fire, or electric shock.

– 3 –
2. Parts Identication and Nomenclature
Interface connector
For connection to a
host computer.
Peripheral drive connector
Connects to peripheral units
such as cash drawers, etc.
Do not connect this to a
telephone.
Power connector
For connection of the
AC adapter.
Never unplug the
AC adapter while the
printer is on.
Printer cover
Open this cover to load
or replace paper.
Cover open lever
Push this lever in the direction of the
arrow to open the printer cover.
Power switch
Used to turn on/
off power to the
printer.
Control panel
Features LED indicators to
indicate printer status and
switches to operate the printer.

– 4 –
3. Setup
3-1. Connecting the Cable to the PC
3-1-1. Parallel Interface Cable
Connect the parallel interface cable to a parallel port
of your PC.
3-1-2. RS-232C Interface Cable
Connect the RS-232C interface cable to a RS-232C
port of your PC.
3-1-3. USB Interface Cable
Connect the USB interface cable to a USB port of
your PC.
3-1-4. Ethernet Interface cable
Connect the ethernet interface cable to a ethernet port
of your PC.

– 5 –
3-2. Connecting the Cable to the Printer
Note that the interface cable is not provided. Please use a cable that meets specifications.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned off. Also make sure the power cable plug is
disconnected from the AC outlet.
3-2-1. Parallel Interface Cable
(1) Make sure the printer is turn off.
(2) Affix the ferrite core onto the cable as shown in
the illustration.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it.
Use scissors to cut off any excess.
(5) Connect the interface cable to the connector on
the rear panel of the printer.
(6) Fasten the connector clasps.
Ferrite core
Interface cable
5 cm
(maximum)
Fastener
Parallel interface
cable

– 6 –
3-2-2. RS-232C Interface Cable
(1) Make sure the printer is turn off.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned off. Also make sure the power cable plug is
disconnected from the AC outlet.
(2) Connect the interface cable to the connector on the rear panel of the printer.
(3) Tighten the connector screws.
3-2-3. USB Interface Cable
Affix the ferrite core onto the USB cable as shown in
the illustration below and make sure to pass the cable
through the cable support as shown in the illustra-
tion.
RS-232C
interface
cable
4 cm (maximum)

– 7 –
3-2-4. Connecting Ethernet Cable
When using an Ethernet cable that is 10 m or less,
shielded cable is recommended.
(1) Make sure the printer is turned off.
(2) Affix the ferrite core onto the ethernet cable as
shown in the illustration below.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it.
Use scissors to cut off any excess.
(5) Connect the interface cable to the connector on
the rear panel of the printer.
Ferrite core
Ethernet cable
10 cm
(maximum)
Fastener

– 8 –
3-3. Installing the Printer Software
Here is the procedure for installing the printer driver and utility software, which are stored on
the supplied CD-ROM.
The procedure applies to the Windows operating systems shown below.
• Windows 2000
• Windows XP
• Windows Vista
(1) Turn ON the power to your PC to start Windows.
(2) Insert the supplied CD-ROM (Drivers and Utilities)
into the CD-ROM drive.
(3) Follow the instructions that appear on the screen.
(4) The dialog shown in the illustration indicates that
the procedure has been completed.
Click “OK”.
The dialog that appears on the screen varies with your system. This completes the installation
of the printer software. A message will appear, prompting you to restart. Restart Windows.
For instructions on the Linux and Macintosh OS X, refer to the software manual located in
the “Linux” and “Mac” folders on the CD-ROM.

– 9 –
3-4. Connecting the Optional AC Adapter
Note:Before connecting/disconnecting the AC adapter, make sure that power to the printer
and all the devices connected to the printer is turned off. Also make sure the power
cable plug is disconnected from the AC outlet.
(1) Connect the AC adapter to the power cable.
Note:Use only the standard AC adapter and power cable.
(2) Connect AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable
connector to pull it out. Releasing the lock makes it easy
to disconnect the connector.
Pulling the cable excessively could cause damage to the
connector.

– 10 –
3-5. Turning Power On
Make sure that the Power cord has been connected as described in 3-4.
Turn ON the power switch located on the front of the printer.
The POWER lamp on the control panel will light up.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet it
is plugged into is nearby and easy to access.
When an Switch blind is affixed to the printer above the power switch, the ON/OFF marks of
the power switch may be hidden. If this occurs, remove the power cord from the outlet to turn
the printer OFF.
Power switch

– 11 –
3-6. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. See “Modular plug” on
page 58 for details about the type of modular plug that is required. Note that this printer does
not come with a modular plug or wire, so it is up to you to obtain one that suits your needs.
CAUTION
Make sure that the printer is turned off and unplugged from the AC outlet and that the computer
is turned off before making connections.
(1) Connect the peripheral drive cable to the connector on the rear panel of the printer.
CAUTION
Do not connect a telephone line into the peripheral drive connector. Failure to observe this may
result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a
chance it may carry peripheral voltage.
(2) Connect the ground wire. (Europe only)
Take out the screw shown in the figure below, then fasten the ground wire terminal to the
place where the screw was removed and tighten the screw.

– 12 –
3-7. Loading the Paper Roll
Be sure to use paper roll that matches the printer’s specification.
Cover open lever
Paper roll
Tension bar
1Push the cover open lever and open the printer
cover.
2Set the paper roll in the direction as shown, and pull
on the leading edge of the paper towards you.
Note:Make sure not to pass the paper under the
tension bar. In the following condition,
remove the tension bar unit and change the
adjustmentleverpositioninaccordance with
theproceduresdescribedin paragraphs 3-7-1
and 3-7-2:
• Paper thickness between 100 μm and 150
μm, or paper width of 57.5 mm on the
vertical/wall-mount layout
Note:When using a paper roll with an 82.5 mm
width, remove the paper roll holder in ac-
cordance with the procedure described in
paragraph 3-7-3.
3Push both sides as shown in order to close the
printer cover.
Note:When closing the printer cover, make sure
both sides close firmly, not just one side.

– 13 –
3-7-1. Removing the Tension Bar
When using thermal paper roll, the tension bar unit may or may not be necessary, depending on
the paper thickness, paper width, or the installation layout. If the tension bar unit is unnecessary,
remove it in accordance with the procedure indicated below. The tension bar unit is unnecessary
when using full-face thermal label paper roll or thermal label paper roll (tack label paper).
Installation layout Horizontal Vertical/wall-mount
Paper width (mm) 82.5 79.5 57.5 82.5 79.5 57.5
Paper thickness
between 65 μm and 100 μm
Neces-
sary
Neces-
sary
Neces-
sary
Neces-
sary
Neces-
sary
Unnec-
essary
Paper thickness
between 100 μm and 150 μm
Unnec-
essary
Unnec-
essary
Unnec-
essary
Unnec-
essary
Unnec-
essary
Unnec-
essary
Use a flat head screwdriver as shown to remove the clips
at both ends of the tension bar. Then, remove the tension
bar unit.
Vertical Wall-mountHorizontal

– 14 –
3-7-2. Changing the Adjustment Lever Position
The adjustment lever position must be changed in accordance with the paper thickness. It is
factory-set to position 1. When using paper thickness between 100 and 150 μm, change the
adjustment lever position in accordance with the procedure below.
As shown, use a flat head screwdriver to move the adjust-
ment lever inward. Then, lower the adjustment lever to
the position in which the protrusion on the adjustment
lever engages with the hole in the frame.
Note:Do not use position 2.
Position 3
Paper thickness
between 105 μm and 150 μm
Position 1
Paper thickness
between 65 μm and 105 μm
3-7-3. Removing the Paper Roll Holder
When using a paper roll with an 82.5 mm width, remove the paper roll holder as shown.
When using a paper roll with a 57.5 mm width, remove the paper roll holder, and install the
paper roll holder into the other groove. In either case, change the setting at memory switch #4.
For instructions on setting the memory switch, refer to the separate Specifications Manual.
Note:After using a paper roll with a width of 57.5 mm, do not change to a paper roll with
a width of 79.5 or 82.5 mm. This is because the printer head has deteriorated as a
result of a portion of the head having been in direct contact with the platen.
Paper roll holder

– 15 –
Caution Symbol
This symbol is placed near the thermal head to indicate that it may be hot.
Never touch the thermal head immediately after the printer has been used.
Let the thermal head cool for a few minutes before touching it.
This symbol is placed near the thermal head to indicate that it is easily damaged.
Observe the precautions for handling electrostatic sensitive devices.
WARNING
1) Do not touch the cutter blade.
• There is a cutter inside the paper outlet slot. Not only should you not put your hand in the
paper outlet slot while printing is in progress, never put your hand into the outlet even
when printing is not in progress.
• The printer cover can be opened when replacing the paper. However, since the cutter
blade is on the inside of the printer cover, be careful not to place your face or hands too
close to the cutter blade.
2) During and immediately after printing, the area around the thermal head is very hot. Do
not touch it, as you could be burned.
CAUTION
1) Do not operate the cover open lever while pressing on the printer cover with your hand.
2) Do not push the cover open lever and open the printer cover when printing is in progress
or when the auto cutter is operating.
3) Do not push out paper while the printer cover is closed.
4) The heating element and the driver IC of the thermal head are easily damaged. Do not
touch them with metal objects, sandpaper, etc.
5) Printing quality may suffer if the thermal head heating element becomes soiled by being
touched with your hands. Do not touch the thermal head heating element.
6) There is a risk of damage to the driver IC of the thermal head from static electricity. Never
directly touch the IC.
7) The printing quality and working life of the thermal head cannot be guaranteed if any paper
other than that recommended is used. In particular, paper containing [Na+, K+, C1-] may
drastically reduce the working life of the thermal head. Please exercise caution.
8) Do not operate the printer if there is moisture on the front surface of the head from con-
densation, etc.
9) A printed piece of thermal paper may become electrically charged. If the printer is placed
vertically or mounted on a wall, the cut piece of paper may stick to the printer, instead of
falling. Beware that this could cause a problem if you use a stacker that stores the pieces
of paper that fall freely.
10) Do not change the paper width during use. The thermal printing head, rubber roller, and
cutter wear differently according to the paper width. This can cause the printing or cutter
movement to malfunction.
11) Do not transport the printer with its cover open and holding it by the cover.
12) Do not forcibly pull on the interface cable, power cable, or cash drawer cable that is con-
nected. To detach a connector, make sure to grasp it at the connector portion, without ap-
plying excessive stress on the connector at the printer.

– 16 –
Notes on Using the Auto Cutter
1) To print after a cut, feed 1 mm (8-dot line) or more of paper.
2) If the cutter is not in its home position after an error, first eliminate the cause of the error;
then, turn the power back ON.
3) If the printer is placed horizontally, the use of the partial cut is recommended. If you use
the full cut, the cut pieces of paper may fall into the paper outlet passage, causing a paper
jam as a result of cutting multiple pieces of paper. Therefore, do not use the full cut if the
printer is placed horizontally.
4) If you use the full cut, make sure to remove the piece of paper after each cut.
5) Do not attempt to remove the paper during a cut, as this can cause a paper jam.