Star TSP650II series User manual

THERMAL PRINTER
TSP650II SERIES
Hardware Manual

Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
FCC WARNING
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable.
is statement will be applied only for the printers marketed in U.S.A.
Statement of
e Canadian Department of Communications
Radio Interference Regulationst
is Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
e above statement applies only to printers marketed in Canada.
Caution Symbol
ese symbols are located near the thermal print head.
Because the thermal print head is hot immediately aer printing, do not touch it. Static
electricity can damage the thermal print head. To protect the thermal print head from
static electricity, do not touch it.
is symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
is symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
is symbol is located near the screws securing the case or the protective plate, which
should not be opened by individuals other than service personnel. Individuals, other
than service personnel, should not remove these screws. High voltage areas in the case
can be dangerous.

Trademark acknowledgments
TSP650II : Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•e contents of this manual are subject to change without notice.
•All eorts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•e above notwithstanding, STAR can assume no responsibility for any errors in this manual.
Copyright © 2013-2014 Star Micronics Co., Ltd..
< For Bluetooth models >
Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of the FCC Rules and RSS-Gen of IC Rules. Operation is subject to the following
two conditions:
(1)this device may not cause harmful interference, and
(2)this device must accept any interference received,including interference that may cause undesired operation.
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment has very low levels of RF energy that it deemed to comply without
maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping
the radiator at least 20cm or more away from person's body (excluding extremities: hands,wrists,feet and ankles).
is statement will be applied only for the printers marketed in U.S.A and Canada.
CE MARKING WARNING
Hereby, Star Micronics Co., Ltd. declares that this device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
Notice) is device can be operated in all European countries.
Italy: e public use is subject to general authorisation by the respective service provider.
Norway: is subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-
Alesund.
is statement will be applied only for the printers marketed in Europe.

TABLE OF CONTENTS
1. Unpacking and Installation......................................................................... 1
1-1. Unpacking .................................................................................................... 1
1-2. Notes about Installation ............................................................................... 1
2. Parts Identication and Nomenclature....................................................... 2
3. Setup ............................................................................................................ 3
3-1. Connecting the Interface Cable to the PC...................................................... 3
3-2. Connecting the Interface Cable to the Printer ............................................... 4
3-3. Connecting the AC Adapter .......................................................................... 7
3-4. Turning the Power On................................................................................... 8
3-5. Connecting to a Peripheral Device ................................................................ 8
3-6. Loading a Paper Roll..................................................................................... 9
3-7. Bluetooth Setting (For Bluetooth Interface Model only)..................................... 12
3-8. Setup Precautions ....................................................................................... 17
4. Attaching the Accessories.......................................................................... 19
4-1. Attaching the Holder Plate.......................................................................... 19
4-2. Attaching the Rubber Feet .......................................................................... 21
4-3. Switch Cover Installation............................................................................ 21
5. Adjusting the Near-end Sensor ................................................................. 22
6. Error Indicators......................................................................................... 23
6-1. Recoverable errors ...................................................................................... 23
6-2. Unrecoverable errors .................................................................................. 23
7. Preventing and Removing Paper Jams...................................................... 24
7-1. Preventing Paper Jams ................................................................................ 24
7-2. Removing Paper Jams ................................................................................. 24
7-3. Releasing the Cutter Lock ........................................................................... 25
8. Maintenance............................................................................................... 26
8-1. Thermal Head............................................................................................. 26
8-2. Platen Rubber Roller .................................................................................. 26
8-3. Paper Holder .............................................................................................. 26

-
1
-
1. Unpacking and Installation
* Accessories vary depending on the model and the
region where the printer was purchased.
Paper roll
Printer
Holding plate
Screws
Switch blind
Safety Instruction
&
Setup sheet
CD-ROM
Paper roll guide
Rubber feet
1-1. Unpacking
Aer unpacking the unit, check that all the necessary accessories are included in the package.
1-2. Notes about Installation
1. Choose a rm, level surface where the printer will not be exposed to vibration.
2. Make sure that the printer is connected to a reliable power outlet. It should not be on the same electric circuit as copi-
ers, refrigerators, or other appliances that cause power spikes.
3. e power outlet you plan to connect to for power should be nearby and unobstructed.
4. Make sure that the printer is not exposed to direct sunlight.
5. Make sure that the printer is well away from heaters and other sources of extreme heat.
6. Do not locate the printer in a badly ventilated or dusty environment.
7. Make sure that the room where you are using the printer is not too humid.
8. is device employs a DC motor and switches that have an electrical contact point.
Avoid using the device in environments where silicon gas can become volatile.
9. Use the printer within the boundaries indicated in the environmental requirements. Even when the ambient tem-
perature and humidity are within the specications, avoid radical changes in environmental conditions. e suitable
operating temperature range is as follows:
Operating temperature: 5°C to 45°C
10. When disposing of the printer, obey local regulations.

-
2
-
ERROR
FEED
POWER
TSP650
2. Parts Identication and Nomenclature
Control panel
Features lamps that indicate printer
status and a button for operating
the printer.
Printer cover
Open to replace paper.
Do not open while printing.
Power switch
Turnstheprinteron
and o.
Connects to peripheral devices
such as cash drawers.
Do not connect this to a tel-
ephone line.
Peripheral drive connector
Connects to an optional
AC adapter.
Power inlet
Connects to a host PC
through a cable.
Interface connector
Lights when the printer is online.
This lamp also indicates errors, in
combination with other lamps.
POWER lamp (green)
Lights when the cover is open.
This lamp also indicates errors, in
combination with other lamps.
ERROR lamp (red)
When the printer is online, pressing
this button feeds the paper roll.
FEED button
Cover open lever
Use this lever to open the
printer cover.

-
3
-
3. Setup
3-1. Connecting the Interface Cable to the PC
3-1-1. Parallel Cable
Connect the parallel cable to a parallel port on your PC.
3-1-2. RS-232C Cable
Connect the RS-232C cable to a RS-232C port on your PC.
3-1-3. USB Cable
Connect the USB cable to a USB port on your PC.
3-1-4. Ethernet Cable
Connect the Ethernet cable to a USB port on your PC.

-
4
-
Parallel interface cable
Ferrite core
Interface cable
5 cm
(maximum)
Fastener
Pull and cut
3-2. Connecting the Interface Cable to the Printer
Printer cables are not included in the package.
Obtain an appropriate cable that complies with the specications beforehand.
Because the appropriate interface cable diers depending on the system that you are connecting the printer to, contact
the dealer that you bought the product from if you are unsure about what cable to use.
Before connecting or disconnecting an interface cable, be sure to disconnect the AC adapter’s power cord from the outlet.
3-2-1. Parallel Interface Cable
To connect a parallel cable, follow the procedure given below.
(1) Make sure the printer is turn o.
(2) Ax the ferrite core onto the cable as shown in the illustration.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it. Use scissors to cut
o any excess.
(5) Connect the interface cable to the connector on the rear panel of
the printer.
(6) Fasten the connector clasps.

-
5
-
RS-232C interface cable
USB cable
Cable hook
4 cm (maximum)
3-2-2. RS-232C Interface Cable
(1) Make sure that the AC adapter’s power cord is not connected to the outlet.
(2) Connect the interface cable to the connector on the rear panel of the printer.
(3) Tighten the connector screws.
3-2-3. USB Cable
To connect a USB cable, follow the procedure given below.
(1) Make sure that the AC adapter’s power cord is not connected to the outlet.
(2) Connect the USB cable to the USB port.
(3) As shown in the gure, pass the cable through the cable hooks to hold it in place.

-
6
-
Ethernet cable
IFBD-HE07
3-2-4. Ethernet Cable
To connect the cable, follow the procedure given below.
(1) Make sure that the AC adapter’s power cord is not connected to the outlet.
(2) Connect the Ethernet cable to the Ethernet port.
g Link disconnection detection feature
e Ethernet interface model is equipped with a link disconnection detection feature.
If the printer is turned on when an Ethernet cable is not connected to it, the POWER and ERROR lamps are simul-
taneously turned on and o at 4-second intervals to indicate the disconnection.
Be sure to connect the Ethernet cable from a PC or hub to the printer, and then turn the printer on.

-
7
-
3-3. Connecting the AC Adapter
Note: Before connecting or disconnecting the AC adapter, make sure that the printer and all the devices connected
to it are turned o.
en remove the power cord from the outlet.
(1) Connect the AC adapter to the power cord.
(2) Connect the AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable
connector to pull it out. Releasing the lock makes it easy
to disconnect the connector.
Pulling the cable excessively could cause damage to the
connector.
Note: We recommend that you use the standard AC adapter and power cord.
If you are not using the optional AC adapter (PS60A-24B1 series) and are instead preparing your own power
supply, note the following points.
• Useapowersupplythatis24VDC±10%and2.1Aormore.
(Select a power supply with current capacity that is appropriate for the actual printing ratio.)
• UseapowersupplythatsupportswithSELVoutputorLPS(LimitedPowerSource).
• Takeintoconsiderationthenoiseintheenvironmentthattheprinterisinstalledin,andtakeappropri-
ate measures to protect the printer from static electricity, AC line noise, etc.

-
8
-
Power switch
3-4. Turning the Power On
Connect the power cord according to the procedure in section 3-3, “Connecting the AC Adapter”.
Turn on the power switch, which is on the le side of the printer.
e POWER lamp on the control panel will light.
3-5. Connecting to a Peripheral Device
You can connect a peripheral device to the printer using a modular plug.
Follow the procedure given below.
1) Make sure that the AC adapter’s power cord is not connected to the outlet.
2) Connect the modular jack plug to the peripheral drive connector on the rear panel of the printer.
Connect the other end of the cable to the modular jack of the peripheral device.
CAUTION: Do not connect a telephone line to the peripheral drive connector. Doing so may cause the printer
to malfunction. Also, for safety purposes, do not connect a wire that may carry excessive voltage to
the peripheral drive connector.

-
9
-
Cover open lever
Paper roll
3-6. Loading a Paper Roll
Use a paper roll that complies with the printer specications.
(1) Push the cover open lever, and open the printer cover.
(2) Load the paper roll into the printer in the direction indicated by the gure, and pull the leading edge of the paper
straight toward you.
(3) Push on both sides of the rear cover to close it.
Note 1: Be careful not to pull the paper out at an angle, because doing so may cause the paper to jam or skew.
2: Be sure not to close the printer cover by pushing only one side.
3: Be careful not to get your ngers caught when opening or closing the printer cover.
4: Aer the printer cover is closed, the printer performs initial operations (from paper feeding to paper
cutting). Do not open the printer cover until the initial operations are complete.

-
10
-
3-6-1. Compliant Paper Roll Specications
Paper thickness 53 μm to 85 μm
Paper width
79.5 ± 0.5 mm
57.5 ± 0.5 mm
External dimensions
 •Rolldiameter Max. f83 mm
 •Takeuppaperrollwidth 80 +0.5
mm / 58 +0.5
mm
Core inner and outer diameters Inner diameter f12 ± 1 mm, external diameter f18 ± 1 mm
Printed surface Outer edge of roll
Note 1: Do not glue or tape the paper roll and sha core together.
2: Do not fold the tail end of the paper.
3: For details on recommended thermal paper, see the following webpage.
http://www.starmicronics.com/support/
- 1- 1

-
11
-
Paper roll guide
A
3-6-2. Changing the Paper Width
When using 57.5 mm width paper rolls, attach the supplied paper roll guide to the printer. When you change the eective
print width (paper roll width), change the printer utility’s memory switch setting.
For details, see the printer utility help.
(1) Insert the paper roll guide rmly into the slot in the printer labeled "r58" as shown in the gure below.
(2) Secure the paper roll guide in place by pushing the section marked as “A” in the gure.
Note1 : Do not insert the paper roll guide into the slot labeled "r65".
It may cause problems.
2: Do not change the paper width while the printer is in use.
e amount of wear on the thermal head, rubber roller, and cutter varies depending on the paper width.
is varying amount of wear may cause problems in printing and cutting.

-
12
-
PAIR
RST
PAIR
RST
PAIRRST
PAIR button
PAIR buttonRST button
LED
< iOS > < Android >
Flashing green LED
3-7. Bluetooth Settings (For Bluetooth Interface Models only)
(2) Aer turning the printer's power switch on, press and hold the PAIR button on the rear interface of the printer for 5
seconds or more, and then release it. e LED will ash green.
Pair the printer with the master device by following the procedure below.
3-7-1. Pairing using SSP (Simple Secure Pairing) [Default]
(1) Working on the master device, tap [Settings] and set [Bluetooth] to ON.
<
LED
>
Indicates the status of the Bluetooth interface.
Green (on): Not connected.
Green (ashing): Ready to start pairing.
Blue (on): Connected.
Purple (ashing): Auto connection ON.
(3) Pairing will be possible for 60 seconds from when the LED begins ashing green. During this time, execute "Search
for devices" from the master device and tap the relevant device from the displayed list.
Device name: Star Micronics (default)
(4) In an iOS device, aer pairing, the LED will automatically begin ashing blue, and the printer will be automatically
connected. In an Android device, the LED turns blue only while data is sent.
(5) Connect to the printer from the master device application and perform printing. If the printing is successful, the
pairing process has been completed.

-
13
-
ERROR
FEED
POWER
TSP650
Note: e printer performs various processes immediately aer connecting to or disconnecting from a master
device.
Please wait approximately 0.1 seconds aer connecting, and approximately 0.5 seconds aer disconnecting,
before beginning communications with the printer.
3-7-2. Pairing using PIN code
Enter the following information in the master device if it does not support SSP, or when otherwise necessary.
PIN: 1234 (default)
Device name: Star Micronics (default)
It is recommended that you change the PIN code for greater security.
For details regard changing the PIN code, please see the “Soware Manual -Star Bluetooth Utility- ”.
3-7-3. Auto Connection Function (iOS only)
Each time the wireless connection is disconnected while communicating with upper-level iOS devices including iPad over
Bluetooth, it is necessary to move back to the Bluetooth setting screen in the upper-level iOS device and tap the desired
printer name again to build a connection. is is an iOS specication.
In order to save this labor, this printer is equipped with the Auto Connection function that automatically requests a con-
nection from an upper-level iOS device that was connected to the printer last time.
e default setting of this function may dier according to the printer model you are using.
Conrm the default settings for your printer, as well as the use examples for ON/OFF settings, and then make the settings
to match your purpose.
You can also check the current ON/OFF setting by performing self-printing.
< Conrmation procedure by self-printing >
(1) While the printer cover is closed, hold down the FEED button on the
operation panel, and then turn on the power switch.
(2) Self-printing starts and the settings for F/W version, DIP switch,
memory switch, and so on are printed.
Subsequently the interface information is printed and nally the
current ON/OFF settings are printed.
Note: If "Auto Connection function" is set to ON when using devices other than iOS, a Bluetooth communi-
cation with the printer may fail. To use devices other than iOS, such as the Android/Windows devices,
make sure you turn o the "Auto Connection" function before using the printer.
For information on how to set up this function, see "3-7-4. Setting up Auto Connection".

-
14
-
Auto Connection ON Auto Connection OFF
Reconnecting without changing
the master device
After the printer is turned on, it
automatically connects to the last
master device that was connected.
After turning on the printer, tap
this printer's name on the Blue-
tooth settings screen on the mas-
ter device.
Changing the connected master
device
Disconnect the Bluetooth connec-
tion in such a way as to turn OFF
the power to the upper-level de-
vice automatically connected.
Then, establish a pairing with a
desired master device.
After turning on the printer, es-
tablish a pairing with a desired
master device.
Example (recommended) When connecting directly to the
printer from one master device.
When using the printer with mul-
tiple master device.
See the table below for details of Auto Connection setting.

-
15
-
< Current Setting >
Auto Connection : OFF
To enable this setting, turn
Printer Power OFF and turn ON.
PAIR
RST
PAIR
RST
RST button
3-7-4. Setting up Auto Connection
uSetting up from the Main Unit for the TSP650II
Note : e following procedure explains how to change the Auto Connection function setting from ON to OFF.
If you want to change it from OFF to ON, please follow the same procedure.
(1) When paper is loaded in the printer and it is turned on, the [POWER] LED(green) on the front of the printer
turns on.
(2) If you hold down the [RST] button on the back of the printer for at more than ve seconds, initial operations are
performed in the same way as when the power is turned on, and the LEDs on the front of the printer ash. If you
press the [RST] button when the printer is placed upright, place it horizontally again while the LED is ashing.
(3) The following information is printed. After that, turn the printer off and then back on again to set "Auto Con-
nection" to OFF.
(4) To make sure "Auto Connection" is set to OFF correctly, perform self-printing as described in "3-7-3. Conrmation
procedure by self-printing”.
Note: OnlyBluetoothFirmwareVersion2.0orlaterallowsyoutoswitchON/OFFbypushingthe[RST]button.
e Bluetooth Firmware version can be conrmed by self-printing. (For more information, see "3-7-3.
Conrmation procedure by self-printing”.)
uSetting from the Software
AerpairingyourdeviceandtheTSP650II,change"AutoConnection"inthe followingapplicationprovidedbyourcompany.
liOS: Download "Star Setting Utility" from the following Web site.
http://www.star-m.jp/prjump/000003.html
lAndroid: Download "Star Setting Utility" from the following Web site.
http://www.star-m.jp/prjump/000004.html
lWindows: Download "Star Bluetooth Utility" from the following Web site.
http://www.star-m.jp/prjump/000006.html

-
16
-
Made for
•iPhone 6 Plus • iPad Air 2 •iPad 2
•iPhone 6 •iPad Air •iPod touch (5th generation)
•iPhone 5s •iPad mini 2
•iPhone 5c •iPad mini
•iPhone 5 •iPad (4th generation)
•iPhone 4S •iPad (3rd generation) Note: as of December 2014
PAIR
RST
PAIR
RST
RST button
Hold down for 4 seconds or more
3-7-5. Resetting Bluetooth Settings
e following procedure explains how to initialize settings that you have changed such as the PIN code, device name,
and so on.
(1) While inserting a thin object such as the tip of a pen and holding down the RST button on the rear of the printer,
turn on the printer's power switch. e POWER LED (green) and the ERROR LED (red) on the front of the printer
start ashing.
(2) Hold down the RST button for 4 seconds or more (note 1), and then release it.
(3) Aer you release the RST button, if the LED stops ashing and the POWER LED remains lit green within 12 seconds,
initialization is complete. If the LED continues to ash for longer than 12 seconds aer releasing the RST button, this
indicates that initialization was not successful. Turn o the printer's power and then try again from step 1.
(4) Turn o the printer's power switch and delete the pairing setup with the master device.
Note1: In step 2, if you do not hold down the RST button for long enough, initialization will not complete correctly.
ForF/WVer2.0,Ver3.0a,andVer3.0binterfaces
In step 2, you need to hold down the RST button for 8 seconds or more.
Also, aer nishing steps 1 to 3, to check that initialization was completed correctly, perform self-
printing. If the second sheet (*** Bluetooth Information ***) is not printed, initialization has not been
completed correctly. If this happens, turn o the printer's power, and then try again from step 1.
(You can check the rmware version from the self-printing results. See page 13 for the self-printing
procedure.)
2: Do not turn o the printer during initialization; otherwise initialization will not complete correctly.
3: If initialization is not completed correctly, turn o the printer's power and then try again from step 1.
“Made for iPod” ,“Made for iPhone” and “Made for iPad” mean that an electronic accessory has been designed to connect specically to iPod,
iPhone, or iPad, respectively, and has been certied by the developer to meet Apple performance standards. Apple is not responsible for the
operation of this device or its compliance with safety and regulatory standards.
Please note that the use of this accessory with iPod, iPhone, or iPad may aect wireless performance.
liPad, iPhone, iPod and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Air and iPad mini are trademarks of
Apple Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
lAndroid is a trademark of Google Inc.
lWindows is registered trademarks of Microsoft Corporation.