Star futurePRNT ECO TSP100 User manual

Hardware Manual
Model: TSP143IIU

Federal Communications Commission Radio Frequency Interference Statement
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) is device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.
FCC CAUTION
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable
NOTE:
is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. is equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
CAN ICES-3 (A) / NMB-3 (A)
Trademark acknowledgments
TSP100II: Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•e contents of this manual are subject to change without notice.
•All eorts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•e above notwithstanding, STAR can assume no responsibility for any errors in this manual.
Copyright © 2010-2017 Star Micronics Co., Ltd..
EMI Class A Warning
http://www.starmicronics.com/support/mannualfolder/ClassA_Warning.pdf

Please access the following URL
http://www.starmicronics.com/support/
for the latest revision of the manual.
TABLE OF CONTENTS
1. Unpacking and Installation.....................................................................................................................1
1-1. Unpacking ....................................................................................................................................1
1-2. Choosing a place for the printer...................................................................................................2
1-3. Nomenclature...............................................................................................................................3
2. Product Features ......................................................................................................................................4
2-1. Product Features...........................................................................................................................4
2-2. Operation Modes..........................................................................................................................4
3. Setup..........................................................................................................................................................5
3-1. Connecting the Power Cord .........................................................................................................5
3-2. Connecting the USB Cable to the Printer ....................................................................................6
3-3. Connecting to a Peripheral Unit...................................................................................................7
3-4. Turning Power On and Power Off................................................................................................8
3-5. Loading the Paper Roll ..............................................................................................................10
4. Attaching the Accessories ......................................................................................................................14
4-1. Attaching the Upper Guide ........................................................................................................14
4-2. Attaching the Holder Plate.........................................................................................................15
4-3. Attaching the Rubber Feet .........................................................................................................17
5. Thermal Roll Paper Specification.........................................................................................................18
5-1. Compliant Paper Roll Specifications .........................................................................................18
6. Control Panel and Other Functions .....................................................................................................19
6-1. Control Panel..............................................................................................................................19
6-2. Lamp Indicator...........................................................................................................................19
6-3. Self-Printing...............................................................................................................................21
7. Preventing and Clearing Paper Jams...................................................................................................22
7-1. Preventing Paper Jams ...............................................................................................................22
7-2. Removing Paper Jam .................................................................................................................22
7-3. Releasing a Locked Cutter ........................................................................................................24
8. Periodical Cleaning................................................................................................................................26
8-1. Cleaning the Thermal Head .......................................................................................................26
8-2. Cleaning the Rubber Roller .......................................................................................................26
8-3. Cleaning the Paper Holder and the Surrounding Area...............................................................26

– 1 –
1. Unpacking and Installation
1-1. Unpacking
Aer unpacking the unit, check that all the necessary accessories are included in the package.
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to supply
the missing part. Note that it is a good idea to keep the original box and all the packing mate-
rials just in case you need to pack the printer up again and send it somewhere at a later date.
Printer
Paper roll holder
Holder plate
USB cable
Power cord
Rubber feet
Installation sheet
Roll paper
Screws Upper guide
CD-ROM
Screws

– 2 –
1-2. Choosing a place for the printer
Before actually unpacking the printer, you should take a few minutes to think about
where you plan to use it. Remember the following points when doing this.
Choose a rm, level surface where the printer will not be exposed to vibration.
e power outlet you plan to connect to for power should be nearby and unobstructed.
Make sure that the printer is close enough to your host computer for you to connect
the two.
Make sure that the printer is not exposed to direct sunlight.
Make sure that the printer is well away from heaters and other sources of extreme
heat.
Make sure that the surrounding area is clean, dry, and free of dust.
Make sure that the printer is connected to a reliable power outlet. It should not be on
the same electric circuit as copiers, refrigerators, or other appliances that cause power
spikes.
Make sure that the room where you are using the printer is not too humid.
When disposing of the printer, obey local regulations.
This device employs a DC motor and switches that have an electrical contact point.
Avoid
using the device in environments where silicon gas can become volatile.
WARNING
Shut down your equipment immediately if it produces smoke, a strange odor, or un-
usual noise. Immediately unplug the equipment and contact your dealer for advice.
Never attempt to repair this product yourself. Improper repair work can be dangerous.
Never disassemble or modify this product. Tampering with this product may result
in injury, re, or electric shock.

– 3 –
1-3. Nomenclature
DK Ol
Cover open lever
Push this lever in the
direction of the arrow to
open the printer cover.
Control panel
Features LED indicators to indicate
printer status and switches to oper-
ate the printer.
Power connector
For connection of the
power cord.
Peripheral drive connector
Connects to peripheral
units such as cash draw-
ers, etc.
Do not connect this to a
telephone.
USB connector
For connection to a
host computer using a
USB cable.
Printer cover
Open this cover to load or
replace paper.
Sleep Switch
Apply from 2014. Jan.
production.

– 4 –
2. Product Features
2-1. Product Features
• is printer is not equipped with a power switch. e printer turns on when the computer,
which the printer is connected to, is turned on.
• Aer the paper is discharged, the roll paper is rewound to reduce the margin on the leading
edge of the paper, which reduces the amount of paper used.
• e amount of paper used is reduced using small printing.
• When the computer enters stand-by or hibernates, the printer automatically enters the print
ready mode or system o mode to reduce power consumption.
• When the printer is not printing, the printer automatically enters the print ready mode to
reduce power consumption while it is waiting for the next print job.
(However, depending on the computer conguration and connection environment, the
above function may not operate.)
2-2. Operation Modes
• System O Mode
When the computer is turned o, the printer turns o.
• Print Ready Mode
When the printer is not printing, the printer automatically enters the print ready mode to
reduce power consumption.
• Printing
e printer is printing (including when the roll paper is being fed)

– 5 –
3. Setup
3-1. Connecting the Power Cord
(1) Check the label on the back or bottom of the printer to make sure its voltage matches that
of the AC outlet. Also make sure the plug on the power cord matches the AC outlet.
(2) If the power cord is not attached to the printer, plug the appropriate end into the AC inlet
on the back of the printer.
(3) Plug the power cord into a properly grounded AC outlet.
CAUTION
If the voltage shown on the label on the bottom of your printer does not match the voltage for
your area, contact your dealer immediately.
We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet it is
plugged into is nearby and easy to access.

– 6 –
3-2. Connecting the USB Cable to the Printer
Pass the cable through the cable support as shown. en, connect the USB interface cable to
the printer.
Precautions regarding USB connections
1) Depending on the settings and congurations, the printer may not operate correctly with some
computers even if they meet the conditions for the connection environment. In addition, operation
is not guaranteed for connections through a USB hub or USB extension board, or for home-built
or modied computers.
2) Connect the USB cable directly to the computer’s USB port. If the printer is connected through a
USB hub or other device, the printer may not operate correctly.
3) is printer requires an electrical current of 100 mA/USB port or more for a given length of time
during operations, such as startup. If the electrical current is less than 100 mA, the following de-
vices may malfunction.
•is printer
• Devices connected to the computer’s other USB ports

– 7 –
3-3. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. e following describes
how to install the ferrite core and make the actual connection. Note that this printer does not
come with a modular plug or wire, so it is up to you to obtain one that suits your needs.
CAUTION
Make sure that the printer is turned o and unplugged from the AC outlet and that the computer
is turned o before making connections.
(1) Connect the peripheral drive cable to the connector on the rear panel of the printer.
CAUTION
Do not connect a telephone line into the peripheral drive connector. Failure to observe this may
result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a chance
it may carry peripheral voltage.

– 8 –
3-4. Turning Power On and Power O
Important:
is printer is not equipped with a power switch.
1) e following four conditions are necessary to turn on the printer.
• e computer is turned on.
• e printer's power cord is plugged into an AC outlet.
• e printer is connected to a computer using the USB cable.
• e sleep switch is set to Active when it is available.
2) If the printer is malfunctioning, unplug the power cord and disconnect the USB cable to
turn o the printer.
DK Ol
3-4-1. Turning Power On (Print Ready Mode)
ere are two ways to turn on the power. When the sleep
switch is available, check that it is set to Active.
1) Turning power on manually
Make sure that the printer’s power cord is plugged into an
AC outlet.
Connect the USB cable to the USB port of a computer that
is turned on. When the USB cable is connected, the printer
turns on and the POWER lamp on the control panel lights
up.
2) Turning power on automatically
Make sure that the printer’s power cord is plugged into an
AC outlet.
Make sure that the USB cable is connected to the USB port
of a computer that is turned o. When the computer is
turned on, the printer turns on and the POWER lamp on
the control panel lights up.
Sleep Switch
Active
Sleep

– 9 –
CAUTION
• Depending on the computer that is connected to the printer, the printer may not enter the system
o mode even if the computer is turned o.
• Depending on the type of hub used, the printer may not enter the system o mode even if the
computer is turned o.
Precautions regarding USB connections
1) Depending on the settings and congurations, the printer may not operate correctly with some
computers even if they meet the conditions for the connection environment. In addition, operation
is not guaranteed for connections through a USB hub or USB extension board, or for home-built
or modied computers.
2) Connect the USB cable directly to the computer’s USB port. If the printer is connected through a
USB hub or other device, the printer may not operate correctly.
3) is printer requires an electrical current of 100 mA/USB port or more for a given length of time
during operations, such as startup. If the electrical current is less than 100 mA, the following de-
vices may malfunction.
•is printer
• Devices connected to the computer’s other USB ports
3-4-2. Turning Power O (System O Mode)
ere are two ways to turn o the power.
1) Turning power o manually
Disconnect the USB cable.
When the sleep switch is available, you can also turn o
the power by setting the sleep switch to Sleep.
2) Turning power o automatically
Turn o the computer. e printer also turns o when the
computer enters stand-by or hibernates.
In this status, the printer is receiving a minute amount of
power and is still operating. To turn o the power completely,
disconnect the USB cable and the power cable.

– 10 –
Cover open lever
1) Push the cover open lever, and open the printer
cover.
2) While observing the direction of the roll, set the
paper roll into the hollow, and pull on the lead-
ing edge of the paper toward you.
CAUTION
Do not pull out the end of the paper diagonally,
as it will cause the paper to become jammed or
skewed.
3) Push down both sides of the printer cover to
close.
Note: Make sure that the printer cover is securely
closed.
4) If the printer cover is closed aer turning on the
power, the cutter operates automatically and the
front end of the paper is cut.
3-5. Loading the Paper Roll
3-5-1. Using 79.5 mm Width Paper Roll
Be sure to use roll paper that matches the printer’s specication.
When using a paper roll with an 57.5 mm width, install the paper roll holder as described on
the following page.
Roll paper

– 11 –
3-5-2. Using 57.5 mm Width Paper Roll
When using a paper roll with 57.5 mm width, install the supplied paper guide on the printer.
To change the eective print width (roll paper width), change the setting of the Print Width in
the Conguration. For details on the setting of the Print Width, refer to the soware manual
located in the “Documents” folders on the CD-ROM.
1Insert the paper roll holder into the unit, making sure not to touch the assist roller, and
then t the holder into the slots as shown.
2Secure the paper guide by pushing the area marked “A” down until it clicks into place.
Note: Aer using a paper roll with a width of 57.5 mm, do not change to a paper roll with
a width of 79.5 mm. (is is because the printer head has deteriorated as a result of a
portion of the head having been in direct contact with the platen.)
A
Paper Roll Holder

– 12 –
Caution Symbol
ese labels are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not
touch it. Static electricity can damage the thermal print head. To protect the
thermal print head from static electricity, do not touch it.
is symbol is placed near the cutter.
Never touch the cutter blade, as you could injure your ngers.
is symbol is placed near the peripheral drive connector.
Do not connect this to a telephone.
This symbol label or stamp is placed near the screws securing the case or
the protective plate, which should not be opened by individuals other than
service personnel. Individuals, other than service personnel, should not
remove these screws. High voltage areas in the case can be dangerous.
WARNING
1) Do not touch the cutter blade.
• ere is a cutter inside the paper outlet slot. Not only should you not put your hand in
the paper outlet slot while printing is in progress, never put your hand into the outlet even
when printing is not in progress.
• e printer cover can be opened when replacing the paper. However, since the cutter blade
is on the inside of the printer cover, be careful not to place your face or hands too close to
the cutter blade.
2) During and immediately aer printing, the area around the thermal head is very hot. Do
not touch it, as you could be burned.
3) Unplug the equipment immediately if it produces smoke, a strange odor, or unusual noise
and contact your dealer for advice.
4) Never attempt to repair this product yourself. Improper repair work can be dangerous.
5) Never disassemble or modify this product. Tampering with this product may result in injury,
re, or electric shock.
Thermal head

– 13 –
CAUTION
1) Do not operate the cover open lever while pressing on the printer cover with your hand.
2) Do not push the cover open lever and open the printer cover when printing is in progress or
when the auto cutter is operating.
3) Do not push out paper while the printer cover is closed.
4) e heating element and the driver IC of the thermal head are easily damaged. Do not touch
them with metal objects, sandpaper, etc.
5) Printing quality may suer if the thermal head heating element becomes soiled by being
touched with your hands. Do not touch the thermal head heating element.
6) ere is a risk of damage to the driver IC of the thermal head from static electricity. Never
directly touch the IC.
7) e printing quality and working life of the thermal head cannot be guaranteed if any paper
other than that recommended is used. In particular, paper containing [Na+, K+, C1-] may
drastically reduce the working life of the thermal head. Please exercise caution.
8) Do not operate the printer if there is moisture on the front surface of the head from conden-
sation, etc.
9) A printed piece of thermal paper may become electrically charged. If the printer is placed
vertically or mounted on a wall, the cut piece of paper may stick to the printer, instead of
falling. Beware that this could cause a problem if you use a stacker that stores the pieces of
paper that fall freely.
10) Do not change the paper width during use. e thermal printing head, rubber roller, and
cutter wear dierently according to the paper width. is can cause the printing or cutter
movement to malfunction.
11) Do not transport the printer with its cover open and holding it by the cover.
12) Do not forcibly pull on the interface cable, power cord, or cash drawer cable that is connect-
ed. To detach a connector, make sure to grasp it at the connector portion, without applying
excessive stress on the connector at the printer
13) If your printer gets hang-up, you must reset it by plugging out/in the USB cable. However,
the intervals of per plugging out/in must be 5 seconds or more. Shorter interval may cause
malfunction.
14) Do not turn o the computer or put the cpmputer in stand-by mode during printing.
15) Do not unplug the power cord or disconnect the USB cable during it is working.
Notes on Using the Auto Cutter
1) If the cutter is not in its home position aer an error, rst eliminate the cause of the error;
then, turn the power back ON.
2) A margin of 5 mm or more is recommended from the end of the printed area to the cutting
position.
3) Do not attempt to remove the paper during a cut, as this can cause a paper jam

– 14 –
4. Attaching the Accessories
e following accessories are necessary when mounting the printer to a wall.
• Upper guide and two anged screws
• Holder plate and two angeless screws
e following accessories are necessary when positioning the printer vertically.
• Upper guide and two anged screws
• Four rubber feet
4-1. Attaching the Upper Guide
1) Push the cover open lever, and open the printer cover.
2) Fit the upper guide onto the sha until the hooks on the guide click into place.
3) Tighten the two screws (M3x6 anged screws) that were supplied to secure the upper guide
in place.
Hooks
Shaft
Upper guide
Flanged screws

– 15 –
4-2. Attaching the Holder Plate
•e holder plate is attached to the printer using the included screws and is hooked onto
screws that are installed into the wall.
• e screws on the wall are not included.
Use commercially available screws (4 mm diameter) that are suitable for the wall material
(wood, steel beam, concrete, etc.).
•e printer’s weight is approximately 2.4 kg when the largest diameter roll paper is loaded.
Use screws on the wall that have both shear strength and pulling-out strength to withstand
a force of at least 12 kgf (118 N).
Precautions regarding installation
CAUTION
is caution indicates information that, if ignored, could lead to personal injury or property
damage.
• Be sure to have qualied personnel install the specied screws and printer to the wall.
Star is not responsible for any accidents or injuries that occur as a result of improper installa-
tion, misuse, or modications.
Especially when installing the printer at a high location, make sure that the printer is securely
installed to the wall.
If the printer is not installed securely and falls, personal injury or damage to the printer may
result.
• Make sure that the mounting surface and installation screws are strong enough to install the
printer.
Securely install the printer so that the weight of the printer and any connected cables will not
cause the printer to fall.
Otherwise, personal injury or damage to the printer may result.
• Do not install the printer in an unstable location or a location that is exposed to vibration and
shocks.
If the printer falls, personal injury or damage to the printer may result.

– 16 –
(2) Position the printer over the screws, etc.,
on the wall and then slide it downward to
set it in place.
Aer setting the printer in place, check
the screws on the wall again to make sure
that they are able to support the printer’s
weight.
CAUTION
• The printer’s weight is approximately
2.4 kg when the largest diameter roll pa-
per is loaded.
• Use screws on the wall that have both
shear strength and pulling-out strength
to withstand a force of at least 12 kgf
(118 N).
(3) Push the cover open lever, and open the
printer cover.
(4) Insert the roll paper as shown.
(1) Attach the holding plate to the printer.
en tighten the two screws that were
supplied to secure it in place.
ø4
2 to 3 mm
ø7 or more
Flangeless screws

– 17 –
4-3. Attaching the Rubber Feet
(1) Attach the four rubber feet in the posi-
tions shown in the gure.
Ensure that any soiling has been com-
pletely wiped off before attaching the
rubber feet.
(2) Push the cover open lever, and open the
printer cover.
(3) Insert the roll paper as shown.