Star TSP847II User manual

THERMAL PRINTER
TSP800II SERIES
Hardware Manual

Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
FCC CAUTION
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable.
NOTE:
is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
CAN ICES-3 (A) / NMB-3 (A)
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment has very low levels of RF energy that it deemed to comply without
maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping
the radiator at least 20cm or more away from person's body (excluding extremities: hands,wrists,feet and ankles).
Cet équipement est conforme aux limites d"exposition aux rayonnements énoncées pour un environnement non
contrôlé et respecte les règles les radioélectriques (RF) de la FCC lignes directrices d'exposition dans le Supplément
C à OET65 et d"exposition aux fréquences radioélectriques (RF) CNR-102 de l"IC. Cet équipement émet une
énergie RF très faible qui est considérée conforme sans évaluation de l"exposition maximale autorisée. Cependant,
cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et
le corps (à l"exception des extrémités : mains, poignets, pieds et chevilles).

Caution Symbol
These symbols are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not touch
it. Static electricity can damage the thermal print head. To protect the thermal
print head from static electricity, do not touch it.
This symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
This symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
Trademark acknowledgments
TSP800II: Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
•IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
•Android is a trademark of Google Inc.
•Windows is registered trademarks of Microsoft Corporation.
•The Bluetooth®word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc.
©Copyright 2009-2017 Star Micronics Co., Ltd.

TABLE OF CONTENTS
1. Unpacking and Installation.....................................................................................................................1
1-1. Unpacking ....................................................................................................................................1
1-2. Notes about Installation ...............................................................................................................2
2. Parts Identification and Nomenclature..................................................................................................3
3. Setup..........................................................................................................................................................4
3-1. Connecting the Cable to the PC ...................................................................................................4
3-2. Connecting the Cable to the Printer .............................................................................................5
3-3. Connecting the Optional AC Adapter ..........................................................................................8
3-4. Turning Power On........................................................................................................................9
3-5. Connecting to a Peripheral Unit.................................................................................................10
3-6. Loading the Paper Roll ..............................................................................................................11
3-7. Bluetooth Settings (For Bluetooth Interface Models only)........................................................14
3-8. Setup Precautions.......................................................................................................................19
4. Consumable Parts ..................................................................................................................................21
4-1. Thermal Paper Roll ....................................................................................................................21
4-2. Thermal Label Paper Roll (Tack Label Paper) ..........................................................................23
5. Control Panel and Other Functions .....................................................................................................26
5-1. Control Panel..............................................................................................................................26
5-2. Errors..........................................................................................................................................26
6. Adjusting the Sensor..............................................................................................................................28
6-1. Adjusting the Near End Sensor Position....................................................................................28
6-2. PE and BM ( Paper End and Black Mark ) Sensor Adjustment.................................................30
6-3. NE (Near End) Sensor Adjustment............................................................................................31
7. Preventing and Clearing Paper Jams...................................................................................................32
7-1. Preventing Paper Jams ...............................................................................................................32
7-2. Removing Paper Jam .................................................................................................................32
8. Periodical Cleaning................................................................................................................................33
8-1. Cleaning the Thermal Head .......................................................................................................33
8-2. Cleaning the Rubber Roller .......................................................................................................33
8-3. Cleaning the Sensors and the Surrounding Areas......................................................................33
8-4. Cleaning the Paper Holder and the Surrounding Area...............................................................33
Please access the following URL
http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.

– 1 –
1. Unpacking and Installation
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
Note:The ferrite core and fastener provided with your
printer depend on your printer conguration.
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to supply
the missing part. Note that it is a good idea to keep the original box and all the packing materials
just in case you need to pack the printer up again and send it somewhere at a later date.
Note
Printer
Paper roll Setup sheets

– 2 –
1-2. Notes about Installation
1. Choose a rm, level surface where the printer will not be exposed to vibration.
2. Make sure that the printer is connected to a reliable power outlet. It should not be on the
same electric circuit as copiers, refrigerators, or other appliances that cause power spikes.
3. The power outlet you plan to connect to for power should be nearby and unobstructed.
4. Make sure that the printer is not exposed to direct sunlight.
5. Make sure that the printer is well away from heaters and other sources of extreme heat.
6. Do not locate the printer in a badly ventilated or dusty environment.
7. Make sure that the room where you are using the printer is not too humid.
8. Use the printer within the boundaries indicated in the environmental requirements. Even
when the ambient temperature and humidity are within the specications, avoid radical
changes in environmental conditions. The suitable operating temperature range is as fol-
lows:
Operating temperature: 5°C to 45°C
9. When disposing of the printer, obey local regulations.

– 3 –
2. Parts Identication and Nomenclature
Interface connector
For connection to a
host computer.
Peripheral drive connector
Connects to peripheral units
such as cash drawers, etc.
Do not connect this to a
telephone.
Power connector
For connection of the
AC adapter.
Never unplug the
AC adapter while the
printer is on.
Printer cover
Open this cover to load
or replace paper.
Cover open lever
Push this lever in the direction of the
arrow to open the printer cover.
Power switch
Used to turn on/
off power to the
printer.
Control panel
Features LED indicators to
indicate printer status and
switches to operate the printer.

– 4 –
3. Setup
3-1. Connecting the Cable to the PC
3-1-1. Parallel Interface Cable
Connect the parallel interface cable to a parallel port
of your PC.
3-1-2. RS-232C Interface Cable
Connect the RS-232C interface cable to a RS-232C
port of your PC.
3-1-3. USB Interface Cable
Connect the USB interface cable to a USB port of
your PC.
3-1-4. Ethernet Interface cable
Connect the ethernet interface cable to a ethernet port
of your PC.

– 5 –
3-2. Connecting the Cable to the Printer
Note that the interface cable is not provided. Please use a cable that meets specications.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned off. Also make sure the power cable plug is
disconnected from the AC outlet.
3-2-1. Parallel Interface Cable
(1) Make sure the printer is turn off.
(2) Afx the ferrite core onto the cable as shown in
the illustration.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it.
Use scissors to cut off any excess.
(5) Connect the interface cable to the connector on
the rear panel of the printer.
(6) Fasten the connector clasps.
Ferrite core
Interface cable
5 cm
(maximum)
Fastener
Parallel interface
cable

– 6 –
3-2-2. RS-232C Interface Cable
(1) Make sure the printer is turn off.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned off. Also make sure the power cable plug is
disconnected from the AC outlet.
(2) Connect the interface cable to the connector on the rear panel of the printer.
(3) Tighten the connector screws.
3-2-3. USB Interface Cable
Afx the ferrite core onto the USB cable as shown in
the illustration below and make sure to pass the cable
through the cable support as shown in the illustration.
RS-232C
interface
cable
4 cm (maximum)

– 7 –
(1) Make sure the printer is turned off.
(2) Install the ferrite core onto the ethernet cable as shown
in the illustration below.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it. Use scis-
sors to cut off any excess.
(5) Connect the interface cable to the connector on the rear
panel of the printer.
Link disconnection detection feature
The Ethernet interface model is equipped with a link discon
nection detection feature. If the printer is turned on when an
Ethernet cable is not connected to it, the POWER and ERROR
lamps are simultaneously turned on and off at 2-second in
tervals to indicate the disconnection.
Be sure to connect the Ethernet cable from a PC or hub to the
printer, and then turn the printer on
10 cm
(maximum)
Fastener
Ferrite core
Ethernet cable
3-2-4. Connecting Ethernet Cable
If a ferrite core is included, install the ferrite core onto the Ethernet cable according to the fol-
lowing procedure to prevent electrical noise.
If a ferrite core is not included, perform steps (1) and (5) only.
When using an Ethernet cable that is 10 m or less, shielded cable is recommended.
Ethernet interface board
IFBD-HE07
Ethernet interface board
IFBD-HE05

– 8 –
3-3. Connecting the Optional AC Adapter
Note:Before connecting/disconnecting the AC adapter, make sure that power to the printer
and all the devices connected to the printer is turned off. Also make sure the power
cable plug is disconnected from the AC outlet.
(1) Connect the AC adapter to the power cable.
Note:Use only the standard AC adapter and power cable.
(2) Connect AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable
connector to pull it out. Releasing the lock makes it easy
to disconnect the connector.
Pulling the cable excessively could cause damage to the
connector.

– 9 –
3-4. Turning Power On
Make sure that the Power cord has been connected as described in 3-3.
Turn ON the power switch located on the front of the printer.
The POWER lamp on the control panel will light up.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet it
is plugged into is nearby and easy to access.
When an Switch blind is afxed to the printer above the power switch, the ON/OFF marks of
the power switch may be hidden. If this occurs, remove the power cord from the outlet to turn
the printer OFF.
Power switch

– 10 –
3-5. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. See “Modular plug” on
page 53 for details about the type of modular plug that is required. Note that this printer does
not come with a modular plug or wire, so it is up to you to obtain one that suits your needs.
CAUTION
Make sure that the printer is turned off and unplugged from the AC outlet and that the computer
is turned off before making connections.
(1) Connect the peripheral drive cable to the connector on the rear panel of the printer.
CAUTION
Do not connect a telephone line into the peripheral drive connector. Failure to observe this may
result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a
chance it may carry peripheral voltage.

– 11 –
3-6. Loading the Paper Roll
Be sure to use paper roll that matches the printer’s specication.
Cover open lever
Paper roll
Tension bar
カバーオープンレバー
1Push the cover open lever and open the printer
cover.
For the RX model:
Turn the key under the cover open lever so that the
lock is "OPEN." Then, push down on the cover
open lever and open the printer cover.
The key cannot be removed when the lock is
"OPEN." Before you remove the key, turn it so
that the lock is in the "CLOSE" position.
2Set the paper roll in the direction as shown, and
pull on the leading edge of the paper towards you.
Note:Make sure not to pass the paper under the
tension bar. In the following condition,
remove the tension bar unit in accordance
with the procedure described in paragraphs
3-6-1:
• Paper thickness between 100 μm and 150
μm
Note:When using a paper roll with an 79.5 mm
width, attach the paper roll holder in ac-
cordance with the procedure described in
paragraph 3-6-2.
3Push both sides as shown in order to close the
printer cover.
Note:When closing the printer cover, make sure
both sides close rmly, not just one side.
CLOSE
OPEN

– 12 –
3-6-1. Removing the Tension Bar
When using thermal paper roll, the tension bar unit may or may not be necessary, depending
on the paper thickness. If the tension bar unit is unnecessary, remove it in accordance with the
procedure indicated below. The tension bar unit is unnecessary when using thermal label paper
roll (tack label paper).
Paper thickness
between 65 μm and 100 μm
Necessary
Paper thickness
between 100 μm and 150 μm
Unnecessary
Use a at head screwdriver as shown to remove the clips
at both ends of the tension bar. Then, remove the tension
bar unit.
Needed Optional
Vertical Kit
Needed Optional
Wall-mount Kit
Horizontal

– 13 –
3-6-2. Removing the Paper Roll Holder
When using a paper roll with an 79.5 mm width, install the paper roll holder into the groover
as shown. When you change the effective print width (paper roll width), change the printer
utility’s memory switch setting.
For details, see the printer utility help.
Note:After using a paper roll with a width of 79.5 mm, do not change to a paper roll with
a width of 115.5 mm. This is because the printer head has deteriorated as a result of
a portion of the head having been in direct contact with the rubber roller.
Paper roll holder

– 14 –
PAIR
RST
PAIR
RST
PAIRRST
PAIR button
PAIR buttonRST button
LED
3-7. Bluetooth Settings (For Bluetooth Interface Models only)
(3) Pairing will be possible for 60 seconds from when the LED begins ashing green.
During this time, execute "Search for devices" from the master device and tap the relevant
device from the displayed list.
Device name: Star Micronics (default)
(4) In an iOS device, after pairing, the LED will automatically begin flashing blue, and the
printer will be automatically connected. In an Android device, the LED turns blue only
while data is sent.
(5) Connect to the printer from the master device application and perform printing. If the
printing is successful, the pairing process has been completed.
Pair the printer with the master device by following the procedure below.
Compatibility list: http://www.star-m.jp/prjump/000031.html
3-7-1. Pairing using SSP (Simple Secure Pairing) [Default]
(1) Working on the master device, tap [Settings] and set [Bluetooth] to ON.
<
LED
>
Indicates the status of the Bluetooth interface.
Green (on): Not connected.
Green (ashing): Ready to start pairing.
Blue (on): Connected.
Purple (ashing): Auto connection ON.
Flashing green LED
(2) After turning the printer's power switch on, press and hold the PAIR button on the rear
interface of the printer for 5 seconds or more, and then release it. The LED will ash green.
< iOS > < Android >

– 15 –
Note: e printer performs various processes immediately aer connecting to or disconnecting from a master
device.
Please wait approximately 0.1 seconds aer connecting, and approximately 0.5 seconds aer disconnecting,
before beginning communications with the printer.
3-7-2. Pairing using PIN code
Enter the following information in the master device if it does not support SSP, or when otherwise necessary.
PIN: 1234 (default)
Device name: Star Micronics (default)
It is recommended that you change the PIN code for greater security.
For details regard changing the PIN code, please see the “Software Manual -Star Bluetooth Utility- ”.
3-7-3. Auto Connection Function (iOS only)
Each time the wireless connection is disconnected while communicating with upper-level iOS devices including iPad over
Bluetooth, it is necessary to move back to the Bluetooth setting screen in the upper-level iOS device and tap the desired
printer name again to build a connection. is is an iOS specication.
In order to save this labor, this printer is equipped with the Auto Connection function that automatically requests a con-
nection from an upper-level iOS device that was connected to the printer last time.
e default setting of this function may dier according to the printer model you are using.
Conrm the default settings for your printer, as well as the use examples for ON/OFF settings, and then make the settings
to match your purpose.
You can also check the current ON/OFF setting by performing self-printing.
< Conrmation procedure by self-printing >
(1) While the printer cover is closed, hold down the FEED button on the
operation panel, and then turn on the power switch.
(2) Self-printing starts and the settings for F/W version, DIP switch,
memory switch, and so on are printed.
Subsequently the interface information is printed and nally the cur-
rent ON/OFF settings are printed.
Caution: If "Auto Connection function" is set to ON when using devices other than iOS, a Bluetooth communi-
cation with the printer may fail. To use devices other than iOS, such as the Android/Windows devices,
make sure you turn o the "Auto Connection" function before using the printer.
For information on how to set up this function, see "3-7-4. Setting up Auto Connection".

– 16 –
Auto Connection ON Auto Connection OFF
Reconnecting without
changing the master device
After the printer is turned
on, it automatically connects
to the last master device that
was connected.
After turning on the printer,
tap this printer's name on
the Bluetooth settings screen
on the master device.
Changing the connected
master device
Disconnect the Bluetooth
connection in such a way as
to turn OFF the power to the
upper-level device automati-
cally connected.
Then, establish a pairing
with a desired master device.
After turning on the printer,
establish a pairing with a
desired master device.
Example (recommended) When connecting directly to
the printer from one master
device.
When using the printer with
multiple master device.
See the table below for details of Auto Connection setting.