Starkey ITE User manual

OPERATIONS MANUAL
ITE (In-The-Ear),
ITC (In-The-Canal),
CIC (Completely-In-Canal),
IIC (Invisible-In-The-Canal)
Custom
Products

3
My hearing instrument is a/an:
ITE (In-The-Ear)
See page 4
ITC (In-The-Canal)
See page 5
CIC (Completely-In-Canal)
See page 6
IIC (Invisible-In-The-Canal)
See page 7
My hearing instrument uses a:
13 battery (ITE) – Orange
312 battery (ITC) – Brown
10 battery (CIC) – Yellow
10 battery (IIC) – Yellow
Overview
ITE Overview � � � � � � � � � � � � � � � � � � � � � � � � � � 4
ITC Overview � � � � � � � � � � � � � � � � � � � � � � � � � � 5
CIC Overview � � � � � � � � � � � � � � � � � � � � � � � � � � 6
IIC Overview � � � � � � � � � � � � � � � � � � � � � � � � � � 7
Preparation
Batteries/Battery Indicators � � � � � � � � � � � � � � � 8
Insertion and Removal � � � � � � � � � � � � � � � � � � 11
Operation
Power On & Off � � � � � � � � � � � � � � � � � � � � � � � 12
User Controls � � � � � � � � � � � � � � � � � � � � � � � � � 12
Volume Control� � � � � � � � � � � � � � � � � � � � � � � � 13
Volume Control Indicators � � � � � � � � � � � � � � � 15
Memory Change � � � � � � � � � � � � � � � � � � � � � � 16
Mute � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
Multiflex Tinnitus Level Control � � � � � � � � � � � 17
Directional Settings � � � � � � � � � � � � � � � � � � � � 17
Telephone Use � � � � � � � � � � � � � � � � � � � � � � � � 17
Multiflex Tinnitus Technology � � � � � � � � � � � � � � � 20
Accessories
Wireless Accessories � � � � � � � � � � � � � � � � � � � 22
Hearing Instrument Care
Instrument Care � � � � � � � � � � � � � � � � � � � � � � � 23
Service and Repair � � � � � � � � � � � � � � � � � � � � � 27
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � 28
Tips for Better Communication � � � � � � � � � � � � � � � 29
Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � 31
FDA Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 34
FCC Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 40
Table of Contents Overview

4 5
Features, Controls and Identification
Your hearing instrument controls include:
1� Microphone
2� Battery compartment (on/off control)
3� Vent (optional)
4� Sound outlet (receiver) and wax protection
5� Multifunction button (optional)
6� Rotary volume control (optional)
Your hearing instrument can be identified by:
7� Location of serial number:
RED Right BLUE Left
Features, Controls and Identification
Your hearing instrument controls include:
1� Microphone
2� Battery compartment (on/off control)
3� Vent (optional)
4� Sound outlet (receiver) and wax protection
5� Multifunction button (optional)
6� Rotary volume control (optional)
Your hearing instrument can be identified by:
7� Location of serial number:
RED Right BLUE Left
ITE Battery Size: 13 ITC Battery Size: 312
Dual Control (Optional)
3
1
2
Multifunction
Button (Optional)
5
0
0
-
0
0
0
0
0
0
0
0
4
2
1
3
Dual Control (Optional)
Multifunction
Button (Optional)
5
Rotary Volume
Control (Optional)
6
Rotary Volume
Control (Optional)
6
7
0
0
-
0
0
0
0
0
0
0
0
7
4
ITE Overview ITC Overview

6 7
CIC Battery Size: 10 or 312
00-00000000
2
1
5
4
63
7
IIC Battery Size: 10
5
1
2
3
8
4
7
6
Features, Controls and Identification
Your hearing instrument controls include:
1� Microphone
2� Battery compartment (on/off control)
3� Vent (optional)
4� Sound outlet (receiver) and wax protection
5� Multifunction button (optional)
6� Removal handle
Your hearing instrument can be identified by:
7� Location of serial number:
RED Right BLUE Left
Features, Controls and Identification
Your hearing instrument controls include:
1� Microphone
2� Battery compartment (on/off control)
3� Vent (optional)
4� Removal handle
5� Sound outlet (receiver)
Your hearing instrument can be identified by:
6� Location of serial number
7� Side indicator R for Right, L for Left
8� White dot indicates the top of the
hearing instrument�
CIC Overview IIC Overview

8 9
3
1 2
4
5
Preparation Preparation
Batteries
Your hearing instrument uses a battery as its power
source� This battery size can be identified by the
orange (13), brown (312) or yellow (10) color code on
the packaging�
To insert or replace the battery:
1� Use the nail grip on the battery door�
2� Open the battery door gently and remove
the old battery�
3� Remove the colored tab from the new battery�
Wait 3-5 minutes after removing tab before
inserting battery�
4� Align the battery’s “+” sign (flat side of the battery)
with the “+” on the battery door�
5� Close the battery door�
Battery Indicators
An indicator will sound when the battery voltage is low�
You have approximately five minutes* to replace the
battery� An indicator may also sound just before the
battery stops working�
*Actual time between low battery indicator and shut down will vary depending on
environmental noise levels and brand of battery used.

10 11
Preparation Preparation
2
1
Insertion and Removal
To insert the hearing instrument:
1� Hold the instrument with your
thumb and forefinger on the
outer edges of the case�
2� Tilt your hand slightly forward
and gently insert the
canal tip of the instrument
into your ear canal and rotate the
instrument backward� Softly press
the instrument into place with
your fingertip�
To remove the hearing instrument:
Grasp the instrument with your thumb and forefinger;
gently rotate it as you pull outward�
For instruments with removal handle: grasp removal
handle and gently remove from ear�
Helpful Hints
• Minor irritation and/or inflammation may occur as
your ear becomes accustomed to having an object
in it; if so, please contact your hearing professional�
• If an actual allergic reaction occurs, alternative
materials are available; contact your hearing
professional�
• Severe swelling, discharge from the ear, excessive
wax or other unusual conditions warrant immediate
consultation with a physician�
WARNINGS
Batteries are dangerous if swallowed� To help
prevent the accidental ingestion of batteries:
Keep out of reach of children and pets�
Check your medications before taking them –
batteries have been mistaken for pills�
Never put batteries in your mouth, as they can
easily be swallowed�
NATIONAL BUTTON BATTERY INGESTION
HOTLINE: [phone]
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT� This
could result in serious damage; if the door will
not close securely, check that the battery is
inserted correctly�
• Do not open the battery door too far or damage
is likely to occur�
• Dispose of used batteries immediately in the
proper waste or recycling container�
• Batteries vary in size and performance� Your
hearing professional is your best source for lifespan
estimates and verification that you are using the
proper size and type�

12 13
Volume
Control
Memory
Change
Mute Multiflex
Tinnitus Level
Short Press
(Press and Release)
Long Press
(Press and Hold)
Operation Operation
Power On & Off
To turn ON:
Insert a battery and completely
close the battery door� Your
instrument has a power-on delay
which may require a few seconds�
You may hear a tone indicating
that your instrument is powered on�
To turn OFF:
Open the battery door until the battery is no longer
touching the battery contacts�
User Controls
Your hearing instrument’s user control may have been
customized by your hearing professional� Ask your
hearing professional how the user control on your
instrument is set�
Available User Control Functionality
The user control on your hearing
instrument can respond differently
depending on how long you activate
(press) the button� Your instrument
is capable of having one function
assigned to a short press (press and
release) and one function assigned
to a long press (press and hold)� The options selected
on the next page indicate how your user control is
configured�
Assigned User Control Settings
Volume Control
Power On Volume Level
Your hearing instrument has been set to a specific
volume level by your hearing professional� If sounds
are generally too loud or too soft, please contact
your hearing professional for advice and adjustment�
If your hearing instrument has been set up with a
user adjustable volume control, temporary volume
adjustments can be made�
Your instrument will always power on to the same
volume setting (Volume Home) determined by your
hearing professional�
Sprinkler Volume Control
If your user control is configured as a sprinkler volume
control, each time you activate the user control, the
volume of your hearing instrument changes�
Sprinkler volume control is configured by default to
automatically decrease in volume before it increases�
To make sounds louder, activate the user control�
Repeat this motion until you are at the minimum

14 15
 
Volume Level One*Two*
Volume Max 5 Beeps ••••• 5 Beeps •••••
Volume Step(s) Short Tone –4 Beeps ••••
Volume Home
(Power on volume level) 3 Beeps ••• 3 Beeps •••
Volume Step(s) Short Tone –2 Beeps ••
Volume Min Single Beep — 1 Beep •
Increase Volume
Decrease Volume
Operation Operation
setting� The next time you activate the user control,
the volume will increase one step� Continue to activate
the user control until you reach the desired loudness�
NOTE: If 10 minutes or more have passed since the last
volume change, the volume will automatically decrease
before it increases�
Up/Down Volume Control
If your user control is configured as a dedicated up/
down volume control, each time you activate the user
control, the volume of your hearing instrument always
changes in a specific direction (either up or down)� For
example, a short press and release may increase the
volume while a long press and hold may decrease the
volume in your hearing instrument�
Some user controls can be set for the Right instrument
to increase volume and the Left instrument to decrease
volume� Ask your hearing professional if this setting
would benefit you�
Rotary Volume Control
Your hearing instrument may
be equipped with a rotary
volume control� Ask your hearing
professional if you are not sure�
To make volume adjustments, use
your fingertip to rotate the volume
control�
1� To make sounds louder, continue to rotate the
control forward, toward your nose�
2� To make sounds softer, use
your fingertip to rotate the
control toward the back of
your head�
Volume Control Indicators
Your hearing professional may
enable audible indicators, which
highlight the current volume position�
* Depending on your hearing aid model, you will have one of these
indicator options as the default. Additional options may be enabled
by your hearing professional depending on hearing aid model
options.

16 17
My hearing instruments have the following
telephone setting(s):
Automatic Telephone Memory and
Automatic Telecoil
Manual Telephone Memory and
Manual Telecoil
(Memory #_________________)
None
Operation Operation
Memory Change
Your hearing professional may create
multiple memories within your
hearing instrument� These additional
memories can be accessed by
activating the user control on your
hearing instrument�
If your user control is configured
for memory changes, each time you activate the user
control, the memory of your hearing instrument will
increment through the available memories�
Memory Indicators
Your hearing professional may enable an audible
indicator, which is presented while making a memory
change� The indicator defaults to a voice identifying
which memory your instrument is in�
Mute
Long Press Mute
If your hearing instrument is configured with mute
functionality, a long press and hold of the user control
will mute your hearing instrument� If enabled by your
hearing professional, you may hear an indicator prior to
the hearing instrument muting� To unmute your hearing
instrument, long press and hold the user control until
audio is restored�
Multiflex Tinnitus Level Control
Your user control can also adjust the level of your
Multiflex Tinnitus stimulus� Please refer to the section
labeled Mutiflex Tinnitus Technology (on page 20) for
further information�
Directional Settings
Your hearing instrument may have a directional
microphone to help improve speech understanding in
noisy situations� Ask your hearing professional about
your particular directional settings�
Telephone Use
Your hearing instruments can be customized with
features to help you effectively communicate on the
telephone� Ask your hearing professional about your
telephone solution�

18 19
Operation Operation
Automatic Telephone Memory
and Automatic Telecoil
These options activate the telephone memory
automatically when used with a hearing instrument
compatible telephone� To use, place the telephone
receiver on your ear as you normally would and
the hearing instrument will automatically select the
telephone memory� It might be necessary to move the
telephone receiver slightly to find the best reception�
Once the telephone is removed from the ear, the
hearing instrument will switch back to the last used
memory�
NOTE: Consult with your hearing professional if your
instrument does not switch to the telephone memory
automatically, if it is enabled�
Manual Telephone Memory and
Manual Telecoil
Manual access allows you to switch
the hearing instruments into a
telephone or telecoil memory,
as needed� Ask your hearing
professional which memory you
should access for manual
telephone use�
General Telephone Use
Some hearing instruments work
best by holding the phone close
to, but not fully covering your
ear� In some instances, if you
encounter whistling (feedback),
tilt the receiver at an angle until
the whistling stops� Additionally,
the hearing instrument in the
non-phone ear (ear opposite
the phone) may switch to a
telephone setting to reduce
background sounds� Your
hearing professional can provide
instructions and techniques for
your specific needs�
Ear-to-Ear Phone Streaming
The telephone memory in your hearing instrument
may be equipped with an ear-to-ear phone streaming
option� When you enter your telephone memory, the
audio from your telephone will be streamed from
the phone ear’s hearing instrument to the opposite
ear’s hearing instrument� This allows you to hear the
telephone conversation in both ears� Ask your hearing
professional about your particular telephone settings�