Starkey S Series iQ User manual

RIC (Receiver-In-Canal)
OPERATIONS MANUAL

Table of Contents
Overview
Features, Controls and Identification ................................. 2
Preparation
Batteries ............................................................................. 4
Battery Indicators ............................................................... 6
Insertion and Removal
Instant Fit Earbud ............................................................... 8
Custom Eartip ..................................................................... 9
Operation
On & Off ........................................................................... 10
Multimemory Settings ...................................................... 11
Directional Settings .......................................................... 12
Telephone Use .................................................................. 13
T2 (touch-tone) Function ................................................... 16
Self Check......................................................................... 18
Reminder .......................................................................... 19
Summary of Settings ........................................................ 20
Hearing System Care
Instrument Care ................................................................ 22
Service and Repair ............................................................ 24
Troubleshooting Guide .................................................... 25
Tips for Better Communication
For You ............................................................................. 26
For Your Family and Friends ............................................. 27
FDA Information
Required Information ....................................................... 28
1

2
Overview
Features, Controls and Identification
Your hearing system controls include:
1. Hearing Instrument
2. Cable
3. Receiver
4. Microphone(s)
5. Multimemory Button
6. Battery Compartment (on/off control)
Location of serial number
7. Retention Lock
8. Location of manufacturer’s name and
model name
9. Location of left/right side indicator
10. Instant Fit Earbud
11. Custom Earmold (optional)
12. RIC Custom Power Earmold (optional)

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2
Overview
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6
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7

4
Preparation
Batteries
Your hearing system uses a battery as its power
source. This battery size can be identified by the
brown (312) color code on the packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Remove the tab from the new battery.
3. Open the battery door gently and remove
the old battery.
4. Line up the battery’s plus “+” sign (flat side of
the battery) with the “+” on the battery door.
5. Close the battery door.

5
Preparation
1 2
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5

6
Preparation
Battery Indicators
An indicator will sound when the battery’s voltage
is low. You have approximately 5 minutes* to
replace the battery. An indicator will sound just
before the battery stops working.
* Actual time between low battery indicator and shut
down will vary depending on environmental noise
levels and brand of battery used.
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT;
this could result in serious damage; if the door
will not close securely, check that the battery
is inserted correctly
• Do not open the battery door too far or
damage is likely to occur
• Dispose of used batteries immediately in the
proper waste or recycling container

7
Preparation
• Because batteries can vary in size and
performance, your hearing care professional
is your best source for lifespan estimates and
verification that you are using the proper size
and type
Warnings
Batteries are dangerous if swallowed. To help
prevent the accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them –
batteries have been mistaken for pills
Never put batteries in your mouth, as they can
easily be swallowed
National Button Battery Ingestion Hotline:
202-625-3333

8
Insertion and Removal
Insertion and Removal of
Instant Fit Earbud
To insert the Instant Fit Earbud:
1. Hold the cable at the bend in front
of the receiver with your thumb and
forefinger. Gently insert the receiver
into your ear canal.
2. Carefully place the hearing
instrument behind your ear,
wrapping it over the top of your ear.
3. Place the lock inside the bowl of
your ear.
To remove the Instant Fit Earbud:
1. Remove the lock from the bowl of
your ear.
2. Remove the hearing instrument
from behind your ear.
3. Grasp the receiver with your thumb
and forefinger. Gently pull out of
your ear canal.
Do not pull with the hearing
instrument case as this may damage
the connection.

9
Insertion and Removal of
Custom Eartip
To insert the Custom Eartip:
1. Hold the cable at the bend in front
of the receiver with your thumb and
forefinger. Gently insert the receiver
into your ear canal.
2. Carefully place the hearing
instrument behind your ear,
wrapping it over the top of your ear.
3. Place the lock inside the bowl of
your ear.
To remove the Custom Eartip:
1. Remove the lock from the bowl of
your ear.
2. Remove the hearing instrument
from behind your ear.
3. Grasp the receiver with your thumb
and forefinger. Gently pull out of
your ear canal.
Do not pull with the hearing
instrument case as this may damage
the connection.
Insertion and Removal

10
Operation
Helpful Hints
• Minor irritation and inflammation may occur as your
ear becomes accustomed to having an object in it;
if so, please contact your hearing care professional.
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your hearing
care professional.
• Severe swelling, discharge from the ear, excessive
wax, or other unusual conditions warrant immediate
consultation with a physician.
On & Off
To turn ON: Insert a battery and completely close the
battery door.
To turn OFF: Open the battery door until the battery is
no longer touching the battery contacts.
Some hearing instruments are programmed to have a
Power-On delay. Your hearing professional will place a
check in the box below if your hearing instruments have
this feature.
The Power-On delay means that your instruments will
take several seconds to power up once they have been
turned on. This feature allows you to get the hearing
instruments in your ear before they start to amplify
sound. You may hear a tone series indicating that your
device is fully powered on.
My hearing instrument has a Power-On delay.

11
Multimemory Settings
Your hearing care professional can
set up to four hearing programs
for you. These additional programs
are accessed by pressing the
Multimemory button inward.
When you press the Multimemory
button, you may hear a speech
indicator or a tone series indicating
the device has changed to the next
program. Your hearing instrument
has been set up with the following
indicators and environments:
Program Tone Speech Environment
1 1 Tone “One” Normal
2 2 Tones “Two”
3 3 Tones “Three”
4 4 Tones “Four”
Operation

12
Directional Settings
Your hearing system has directional microphones to
help improve speech understanding in noisy situations.
Your hearing system has been set up with the
following directional settings:
When the directional microphones are activated
automatically (automatic), the hearing instrument will
continually monitor the environment and gradually
adjust to the appropriate mode to optimize speech
intelligibility. When the directional microphones
are activated by pushing the Multimemory button
(manual), the hearing instrument optimizes speech
when you select the directional memory.
Ask your hearing care professional about your
particular directional settings.
Program Directional Setting
1 Automatic Manual Off
2 Automatic Manual Off
3 Automatic Manual Off
4 Automatic Manual Off
Operation

13
Telephone Use
Your hearing system has a telephone feature that
enables you to comfortably use the telephone
without removing your hearing instrument.
ATR or Autocoil:
Place the telephone handset in a normal
position and then shift slightly back. When
correctly positioned, you will hear an indicator
for the automatic activation of the telephone
program. When finished, the hearing system will
automatically return to the previous setting.
Operation
My telephone feature is:
Automatic Telephone Response (ATR)
Automatic Telecoil (Autocoil)
Manual Telecoil (Program #__________ )

14
Telecoil and Manual Switching
Hearing instruments with a
manual telecoil allow you to
switch the devices to telephone
mode when needed.
Manually switched telecoils
are activated by choosing the
telecoil setting using the
Multimemory button.
General Telephone Use
Some hearing instruments
work best by holding the
phone close to, but not fully
covering your ear. In some
instances, if you encounter
whistling (feedback), tilt the
receiver at an angle until the
whistling stops. Your hearing
professional can provide
instructions and techniques
for your specific needs.
Operation

15
Operation
DISCLAIMER – Some hearing aid users have
reported a buzzing sound in their hearing aids when
they are using cell phones, indicating that the cell
phone and hearing aid may not be compatible.
According to the ANSI C63.19 standard (ANSI
C63.19-2006 American National Standard Methods
of Measurement of Compatibility Between Wireless
Communications Devices and Hearing Aids), the
compatibility of a particular hearing aid and cell
phone can be predicted by adding the rating for
the hearing aid immunity to the rating for the
cell phone emissions. For example, the sum of a
hearing aid rating of 2 (M2) and a telephone rating
of 3 (M3) would result in a combined rating of 5.
Any combined rating that equals at least 5 would
provide “normal use”; a combined rating of 6 or
greater would indicate “excellent performance.”
The immunity of this hearing aid is at least M2/T2.
The equipment performance measurements,
categories and system classifications are based
upon the best information available but cannot
guarantee that all users will be satisfied.
NOTE: The performance of individual hearing aids
may vary with individual cell phones. Therefore,
please try this hearing aid with your cell phone
or, if you are purchasing a new phone, be sure to
try it with your hearing aid prior to purchase. For
additional guidance, please ask your cell phone
provider for the booklet entitled “Hearing Aid
Compatibility with Digital Wireless Cell Phones.”

16
Operation
T2 (touch-tone) Function
You may use a cell phone, cordless telephone, or
corded telephone to adjust your hearing system.
The telephone MUST “beep” when the keys are
pressed for this function to work. If your telephone
does not “beep” when the keys are pressed, consult
your telephone operator’s manual or contact your
telephone service provider.
• Hold the phone approximately 3 inches from the ear
• Press ** to “wake” T² (a tone series
indicates that it is ready for a command)
• Press the telephone key that corresponds
to the desired function
• T² will “sleep” after 20 seconds
My hearing instrument has T2 capability.
Please read the section below.
My hearing instrument does not have
T2 capability. See page 18.
Use the following keypad buttons to
remotely adjust your hearing aid settings.
Volume
Memory Memory
Press 2 times
to wake
Mute
Volume

17
Operation
SYMPTOM POSSIBLE CAUSES SOLUTIONS
Hearing system
not responding
to telephone
command
Telephone keys not
emitting beep tones
Consult telephone
operator’s manual to
enable beep tones
T² not unlocked prior
to command Press ** and listen for unique T² indicator
Telephone too far
from hearing system
Bring telephone closer
to hearing system
microphone
Incorrect key command
Press ** to wake then
press 2 or 8 to increase
or decrease volume or
4 or 6 to change programs
if device has multiple
programs
Hearing system
responded but
won’t respond to
later command
T² automatically
“sleeps” 20 seconds
after last command
Press ** to wake then
press key that corresponds
to desired action
Troubleshooting Guide

18
Operation
Self Check
Some hearing systems can run a diagnostic test of
their own performance. This feature is called Self
Check. Your hearing care professional will check the
box below if this feature is activated.
To perform the Self Check:
1. Open and close the battery door three times.
2. Place the hearing system in your ear.
3. Listen for the status indicator.
4. Schedule an appointment with your hearing
care professional, if needed.
My Self Check feature is activated.
My Self Check indicator is a:
Speech Indicator (“Good”/
“Make Appointment”)
Tone Indicator