Starkey StarLink Remote Control 2.0 User manual

Your StarLink
Remote Control 2.0
User Manual
Accessory for:
Wireless hearing aids
P00002572

Get to know your Remote Control 2.0 |32 |TOC
Congrats on your new
Remote Control 2.0!
Use this helpful manual to get to
know your new Remote Control –
and enhance the control you have
over your hearing aids with easy and
discreet adjustments.
Table of contents
1. Get to know your Remote Control 2.0
Meet your Remote 3
Set up your Remote 4
Use your Remote 6
Troubleshooting guide 11
2. Additional guidance
Intended use 13
FCC information 16
Regulatory information 17
Meet your Remote
Overview
1. Indicator light
2. Volume up
3. Volume down
4. Favorite
5. Lock/Unlock switch
6. Program Change
7. Lanyard (included accessory)
1
2
3
4
5
6
7

4 |Get to know your Remote Control 2.0 Get to know your Remote Control 2.0 |5
Set up your Remote
To pair with hearing aids:
Before using your Remote for the first
time, you’ll need to pair it with your
hearing aid(s). This allows your accessory
to recognize your hearing aids so they
can work together.
STEP 1: Turn your hearing aids OFF
and ON.
• For CROS hearing aid systems:
Turn OFF your hearing aids and
CROS transmitter. Next, turn ON
your hearing aids but leave the
CROS transmitter OFF.
STEP 2: Pair your Remote with your
hearing aid(s):
1. Place your hearing aids within
6 inches of your Remote.
2. Press and hold the Favorite button
for 5 seconds until the indicator light
starts rapidly blinking.
3. For a set of hearing aids or for a
single hearing aid:
• Successful pairing: Indicator
light becomes solid for 2 seconds.
• Unsuccessful pairing: Indicator
light does not become solid for
2 seconds. Repeat STEP 1 and 2.
4. Check for successful setup by
pressing the Volume up or Volume
down button and confirming
the hearing aid volume adjusts
accordingly.

6 |Get to know your Remote Control 2.0 Get to know your Remote Control 2.0 |7
Use your Remote
Indicator light
The indicator light illuminates when a
button press command is sent to the
hearing aid(s).
Volume up and Volume down
Pressing the volume up button will
increase the volume of your hearing aid(s).
Pressing the volume down button will
decrease the volume of your hearing
aid(s).
NOTE: When you are streaming
audio to your hearing aid(s), the
volume buttons control the volume
of the audio stream.
Program Change
Your hearing care professional may
create multiple programs within your
hearing aid. By pressing this button,
you can access and cycle through the
available programs.
Favorite
Your hearing care professional can
set a Favorite configuration for you.
By pressing this button, you can access
that specific configuration.
• If no Favorite configuration has been
set, pressing this button will have no
effect on your hearing aids.

8 |Get to know your Remote Control 2.0 Get to know your Remote Control 2.0 |9
Lock/Unlock switch
Use this switch to either make an
adjustment to your hearing aids, or
to prevent unintended hearing aid
changes.
• Locked position (down):
Move switch down to lock your
Remote. Keeping your Remote
locked will prevent unintended
changes and can also help extend
the battery life.
• Unlocked position (up):
Move the switch up to adjust
your hearing aids.
Lanyard (included accessory)
The lanyard can be worn around the
wrist to keep your Remote secure.
Battery
1. Insert a pointed
object into the
pinhole.
2. Slide the battery
door upwards to
open it.

10 |Get to know your Remote Control 2.0 Get to know your Remote Control 2.0 |11
Troubleshooting guide
Problems with your Remote? Try these
tips. If issues continue, contact your
hearing care professional.
Symptom Possible
causes Solutions
Indicator
light
does not
illuminate
when
button is
pressed.
The Remote is in
locked state.
Move Lock/
Unlock switch
from Locked
(down) to
Unlocked (up)
position.
Indicator
light
illuminates,
but
hearing
aids do not
respond to
a button
press.
After moving
Lock/Unlock
switch to
Unlocked
position, it may
take a brief time
to wirelessly
“locate” your
hearing aids.
Wait for about
a second after
unlocking
before pressing
a button.
3. Remove the used
battery.
4. Insert the new
battery (CR 2032).
5. Slide the battery
door downwards
to close it.

Additional guidance |1312 |Get to know your Remote Control 2.0
Symptom Possible
causes Solutions
Indicator
light
illuminates,
but
hearing
aids do not
respond to
a button
press.
Hearing aids are
not paired with
the Remote.
Perform pairing
process with
your hearing aids
and Remote.
See To pair with
hearing aids on
p. 4.
Battery level
in hearing aid
can no longer
support wireless
activity.
Install new
hearing aid
battery.
Set of
hearing
aids fail
to pair
with the
Remote.
Less than two
hearing aids
were found
during pairing
process.
During pairing
process, make
sure both
hearing aids are
available.
Intended use
The Remote Control 2.0 is an accessory to a wireless air
conduction hearing aid. It is intended to let a user remotely
make volume and program adjustments to an air conduction
hearing aid.
The Remote Control 2.0 is classified as a Type B applied part
under the IEC 60601-1 medical instrument standard.
The Remote Control 2.0 is designed to comply with the
most stringent Standards of International Electromagnetic
Compatibility. However, it is still possible that you may
experience interference caused by power line disturbances,
airport metal detectors, electromagnetic fields from other
medical devices, radio signals and electrostatic discharges.
The Remote Control 2.0 is designed to be cleaned with a
damp cloth moistened with soapy water.
If you use other medical devices or wear implantable medical
devices such as defibrillators or pacemakers and are concerned
that your Remote Control 2.0 might cause interference with
your medical device, please contact your physician or the
manufacturer of your medical device for information about
the risk of disturbance. The Remote Control 2.0 should not
be used during an MRI procedure or in a hyperbaric chamber.
The Remote Control 2.0 is not formally certified to operate in
explosive atmospheres such as may be found in coal mines or
certain chemical factories.
Clinical benefit
The accessory itself does not provide a direct clinical benefit.
An indirect clinical benefit is provided by enabling the parent
device (wireless hearing aids) to achieve their intended
purpose.

14 |Additional guidance Additional guidance |15
Use on Aircrafts
The Remote Control 2.0 should not be used on aircrafts unless
specifically permitted by the flight personnel.
International Use
The Remote Control 2.0 is approved to operate at radio
frequencies that are specific to your country or region and
might not be approved for use outside your country or region.
Be aware that operation during international travel may cause
interference with other electronic devices, or other electronic
devices may cause interference with your Remote Control 2.0.
10% rH
95% rH
-20° C
60° C Your Remote Control 2.0 is designed
to operate within the temperature
range of -20°C to +60°C (-4°F to
140°F), relative humidity range of 10%-95%, and altitude limits
70 kPa – 106 kPa (equivalent to altitudes from 1,200 ft (380 m)
below sea level to 10,000 ft (3,000 m).
Your Remote Control 2.0 is designed to be transported within
the temperature range of -40˚C (-40˚F) to 60˚C (140˚F), relative
humidity range of 10%-95%, and altitude limits 70 kPa – 106
kPa (equivalent to altitudes from 1,200 ft (380 m) below sea
level to 10,000 ft (3,000 m).
We are required by regulations to provide the following
warnings:
WARNING: Use of the Remote Control 2.0 directly next
to other electronic equipment should be avoided because it
could result in improper performance. If such use is necessary,
note as to whether your hearing aids and the other equipment
are operating normally.
WARNING: Use of accessories, components or
replacement parts other than those provided by the
manufacturer of the Remote Control 2.0 could result in
increased electromagnetic emissions and decreased
electromagnetic immunity and could result in degradation
of performance.
WARNING: If Portable Radio Frequency communications
equipment is used closer than 30 cm (12 inches) from your
Remote Control 2.0, degradation of the performance of your
hearing aid could result. If this occurs, move away from the
communications equipment.
The Remote Control 2.0 has a rating of IP 52 per IEC 60529.
This means that the Remote Control 2.0 is protected from dust.
Do not connect the Remote Control 2.0 to any external device.
The expected service life of the Remote Control 2.0 is 3 years.
Wireless Technical Description
Starkey Laboratories, Inc. Remote Control 2.0 operates in
the 2.4 - 2.4835 GHz band with a maximum effected radiated
power of 3 dBm with transmission modulation type of
1M06F1W. The receiver section of the radio has a bandwidth
of 2 MHz.
The Remote Control 2.0 has been tested to, and has passed,
the following emissions and immunity tests:
• IEC 60601-1-2 radiated and conducted emissions
requirementsfor a Group 1 Class B device as stated in
CISPR 11.
• RF radiated immunity at a field level of 10 V/m between
80 MHz and 2.7 GHz as well as higher field levels from
communications devices as stated in Table 9 of IEC
60601-1-2.
• Immunity to power frequency magnetic fields at a field
level of 30 A/m and to proximity magnetic fields as stated
in Table 11 of IEC 60601-1-2.
• Immunity to ESD levels of +/- 8 kV conducted
dischargeand +/- 15 kV air discharge.
EU ADVERSE EVENT REPORTING
Any serious incident that has occurred in relation to your
device should be reported to your local Starkey representative
and the Competent Authority of the Member State in which

16 |Additional guidance Additional guidance |17
you are established. A serious incident is defined as any
malfunction, deterioration in the characteristics and/or
performance of the device, or inadequacy in the device user
manual/labeling which could lead to the death or serious
deterioration in the state of health of the user, OR could do
so upon recurrence.
FCC information
WIRELESS NOTICES
FCC ID: EOA-24WR
IC: 6903A-24WR (Model 610)
This device complies with part 15 of the FCC rules and with
ISED Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation of the device.
NOTE: The manufacturer is not responsible for any radio or
TV interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s authority
to operate the equipment.
Hereby, Starkey Laboratories, Inc. declares that the
Remote Control 2.0 is in compliance with the essential
requirements and other relevant provisions of Directive
2014/53/EU. A copy of the Declaration of Conformity can
be obtained from the following addresses and from docs.
starkeyhearingtechnologies.com.
Hereby, Starkey Laboratories, Inc. declares that the
Remote Control 2.0 is in compliance with the UK Radio
Equipment Regulations SI 2017 as amended. A copy of
the UK Declaration of Conformity can be obtained
from the following addresses and from docs.
starkeyhearingtechnologies.com.
Waste from electronic equipment must be handled
according to local regulations
Consult user manual
Keep dry
For service or repair, please contact your hearing
care professional first. If necessary, you can send
your hearing aids to:
Starkey Laboratories, Inc.
6700 Washington Ave. South
Eden Prairie, MN 55344 USA
www.starkey.com
Regulatory information
UK Authorised Representative:
Starkey UK
William F. Austin House
Pepper Rd, Hazel Grove
Stockport SK7 5BX, UK
www.starkey.co.uk
Starkey Laboratories
(Germany) GmbH
Weg beim Jäger 218-222
22335 Hamburg
Germany
EEA/EU/EC European Authorised
Representative symbol

Notes
18 |Additional guidance
Symbol Symbol Meaning Applicable
Standard
Symbol
Number
Manufacturer symbol – To identify the
manufacturer of a product
Manufacturer BS EN ISO 15223-1:2021 5.1.1
EEA/EU/EC European Authorised
Representative symbol
Authorized representative in
the European Community BS EN ISO 15223-1:2021 5.1.2
Date of manufacture symbol – To indicate the
date on which a product was manufactured
Date of Manufacture BS EN ISO 15223-1:2021 5.1.3
Indicates the manufacturer’s catalogue
number so the medical device can be
identified
Catalogue Number BS EN ISO 15223-1:2021 5.1.6
Serial Number BS EN ISO 15223-1:2021 5.1.7
Medical Device BS EN ISO 15223-1:2021 5.7.7
Keep Dry BS EN ISO 15223-1:2021 5.3.4
Temperature Limit BS EN ISO 15223-1:2021 5.3.7
Humidity Limitation BS EN ISO 15223-1:2021 5.3.8
Caution BS EN ISO 15223-1:2021 5.4.4
General warning sign
EC 60601-1, Reference
no. Table D.2, Safety
sign 2
ISO 7010-
W001
Refer to instruction manual/
booklet
EC 60601-1, Reference
no. Table D.2, Safety
sign 10
ISO 7010-
M002
WEEE (Waste Electrical and Electronic
Equipment) Directive symbol
Collect Separately DIRECTIVE 201
2/19/EU (WEEE) Annex IX
Class II or double insulated electrical
appliance symbol
Class II equipment IEC 60417 Reference no.
Table D.1
Symbol 9
(IEC 60417-
5172)
Direct current IEC 60601-1 Reference
no. Table D.1
IEC 60417-
5031
Recycling Symbol
European Parliament
and Council Directive
94/62/EC
Annex I-VII

©2023 Starkey Laboratories, Inc. All Rights Reserved.
P00002572 8/23 BKLT3201-00-EN-XX
Patent: www.starkey.com/patents
StarLink and Starkey are trademarks of Starkey Laboratories, Inc.