Starkey Livio Edge AI Custom Rechargeable User manual

Quick
Start
Guide
Livio Edge AI |Livio
Rechargeable Custom Products

At Starkey, we
believe that to
hear better is
to live better.
Livio Edge AI and Livio
Custom Rechargeable
hearing aids help you stay
connected to the people and
things you love most. These
2.4 GHz hearing aids offer
Starkey’s most advanced
technology with supreme
sound quality and features,
customizable to fit your
unique hearing needs.

Get the most out of
your hearing aids
Please visit starkey.com/care for additional
tools and resources including:
• Instructional videos
• Operations manuals
• Product brochures

Charging Your Hearing Aids
• Place your hearing aids in the charger with
the faceplate facing downward so battery
contacts on hearing aid align with charging
posts within charger.
• Your hearing aids will turn off automatically
and begin to charge.
• Note: The LEDs corresponding to each
hearing aid:
– Glowing Green = Charging
– Solid Green = Fully Charged
– Blinking Red = Fault State. To reset,
remove the hearing aids from charger,
wait until LED turns off and re-insert aids.
If Fault State continues, call your clinician.
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• When charging without the charger cord, the LEDs turn
off when the hearing aids are fully charged to preserve
the on-board battery.
• Charging occurs with the lid open or closed; hearing
aids will be fully charged in 3 1/2 hours.
• It is safe to store hearing aids in the charger after they
are fully charged and any time that you are not wearing
them.
• Hearing aids will automatically power on when
removed from the charger.
• To illuminate LEDs when the charger is not plugged in,
remove a hearing aid from its charging post for three
seconds and then re-insert it. LEDs illuminate for 10
seconds before turning off.
• If you will not be wearing your hearing aids for an
extended period of time (i.e, weeks), remove both the
plug from the charger and the hearing aids from the
charging posts. You will need to manually power off
the hearing aids by pressing the user control on each
hearing aid for three seconds. If your hearing aids do
not have a user control button, place your hearing aids
in the charger to power off.
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Power On & Off
ON - The hearing aids will power on automatically
after removing them from the charger. There
is a delay that allows you time to insert your
hearing aid into your ear.
ON - If the hearing aid is manually powered off,
pressing the user control for three seconds will
power it on. The delay still exists, to give you
time to insert the hearing aid into your ear.
OFF - The hearing aids will power off automatically
when placed on the charger post. Charging
will proceed.
OFF - The hearing aids can be powered off manually
by pressing the user control for three seconds.
System Care
HEARING AID CARE
Keep your hearing aid clean. Heat, moisture and
foreign substances can result in poor performance.
• Use a cleaning brush or soft cloth to clean
debris from around the user control and
microphone.

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• Inspect the receiver, earbud and wax guard
regularly.
• Never use water, solvents, cleaning fluids
or oil to clean your hearing aid.
CHARGER CARE
Keep your charger clean. Heat, moisture and foreign
materials can result in poor performance.
• Use the provided cleaning brush to keep the
charging posts and hearing aid microphones
clear of debris.
• Do not use water, solvents or cleaning fluids to
clean the charging posts.
• Keep lid closed as much as possible to avoid
dust and debris buildup.
• Store your charger in a clean and dry location
i.e., a dresser or shelf rather than the bathroom
or kitchen.
To ensure the longest life of your rechargeable
hearing aid batteries and the batteries in the charger:
• Fully charge hearing aid batteries every night.
• Do not expose to excess heat, i.e., do not store
on a window sill or in a hot car.

Helpful Hints
• Do not take apart your hearing aids or insert
the cleaning tools inside them.
• When not in use, place your hearing aid in the
storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat
to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets
Hear Clear Receiver
Wax Guards
Custom hearing aids integrate disposable Hear Clear
earwax protection. The innovative wax guards prevent
earwax accumulation in the hearing aid receiver.
When you need to replace your wax guards, please
follow the instructions below.
1. Insert empty end of the application stick
straight into used wax guard in hearing aid.
2. Pull straight out (do not twist) on stick to
remove used wax guard.
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3. Use opposite end of stick to firmly insert clean
wax guard straight into hearing aid.
4. Pull straight out (do not twist) to remove stick
and discard.
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3
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Download and
Connect to the Thrive
Hearing Control App
The Thrive Hearing Control app makes it easy to
control and adjust your 2.4 GHz rechargeable hearing
aids with your compatible Apple®or Android™device.
Downloading and connecting to the app is easy; refer
to the Thrive Hearing Control app User Guide or visit
starkey.com/thrive-hearing for additional information,
such as:
• Integrated sensors and artificial
intelligence features*
• Automatic and custom memories
• Geotags
• SoundSpace
• Tinnitus management
• Find My Hearing Aids
• Alerts
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Visit starkey.com/thrive-hearing for compatibility information.
*Available with Livio Edge AI hearing aids only.

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Special instructions:
Clinician:
Memory # Environment/
Listening Situation Beep/Indicator
Hearing Aid Information
Hearing aid model:
Hearing Aid Serial number: L R
Charger Serial number:
Warranty expiration date:
Memory settings, if applicable:

Product specification may be obtained from your clinician.
Attention Clinicians: For product specification please visit
Gov.StarkeyPro.com.
M T
ITC/HS Rechargeable 2N/A
ITE Rechargeable 2 2
M/T Ratings
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Product Livio Edge AI Custom R
Livio Custom R
Charge of battery when shipped >15.3% state of charge
Battery life estimates – hearing
aid on the shelf (i.e. drain rate)
1
120 days
Battery life estimates – amplifying
sound Up to 24 hours
Battery life estimates – amplifying
sound and streaming
2
Up to 22 hours with
4 hours of iPhone
®
streaming
Rechargeable Battery Data
1The hearing aid’s battery capacity shall allow for a 30-minute wireless
fitting session for up to 120 days.
2Results will vary based on wireless and feature usage.

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Notes

Notes
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Notes
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©2020 Starkey. All Rights Reserved. 86373-600 3/20 BKLT3092-00-EE-GS
For Thrive Hearing Control app
and iOS/Android compatibility
information, please visit
starkey.com/thrivesupport.
Apple, the Apple logo, iPhone, iPad
and iPod touch are trademarks of
Apple Inc., registered in the U.S.
and other countries. App Store is a
registered service mark of Apple Inc.
Android and Google Play are
trademarks of Google LLC.
The Starkey Logo, Livio, Starkey,
Thrive and SoundSpace are registered
trademarks of Starkey Laboratories, Inc.
The Thrive logo is a trademark of
Starkey Laboratories, Inc.
Starkey.com/veterans
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.866.418.6928
Veteran technical support line*:
*For technical support of hearing devices with wireless connectivity