Starkey tour ric 312 User manual

OPERATIONS MANUAL
RIC 312
(Receiver-In-Canal)

Table of Contents
Overview
RIC 312 Overview.................................................... 4
Preparation
Batteries .................................................................. 5
Battery Indicators .................................................... 7
Tamper Resistant Battery Compartment ................. 7
Insertion and Removal............................................. 9
Operation
On & Off................................................................ 11
Switch: Volume Control & Multimemory ................ 11
Directional Settings ............................................... 14
Telephone Use....................................................... 14
Direct Audio Input (DAI)........................................ 17
Accessories
Wireless Accessories ............................................. 19
Hearing System Care
Instrument Care..................................................... 20
Service and Repair................................................. 21
Troubleshooting Guide ......................................... 22
Tips for Better Communication
For You .................................................................. 23
For Your Family and Friends.................................. 24
Safety Information ........................................................ 25
FDA Information ........................................................... 27
FCC Information ........................................................... 29
Limited Warranty........................................................... 30

4
RIC 312 Overview
1. Hearing Instrument
2. Cable
3. Receiver
4. Microphones
5. Switch
6. Battery Compartment
(on/off control),
Location of serial number
7. Battery Door Lock
8. Retention Lock
9. Location of manufacturer’s
name and model name
10. Location of left/right side
receiver indicator
11. Instant Fit Earbud
12. Custom Earmold (optional)
13. Custom Fit Receiver
(optional)
Features, Controls and Identification
Your hearing system controls include:
1312
8
11 6
9
10
42
13
5
7

5
Preparation
Batteries
Your hearing system uses a battery as its power
source. This battery size can be identified by the
brown (312) color code on the packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Open the battery door gently and remove
the old battery.
3. Remove the tab from the new battery.
4. Line up the battery’s plus “+” sign (flat side of
the battery) with the “+” on the battery door.
5. Close the battery door.

6
Preparation
1 2
34
5

7
Preparation
Battery Indicators
An indicator will sound when the battery voltage is
low. You have approximately 5 minutes* to replace
the battery. An indicator will sound just before the
battery stops working.
* Actual time between low battery indicator and shut
down will vary depending on environmental noise
levels and brand of battery used.
Tamper Resistant Battery Compartment
To lock the battery door:
Use an appropriate tool to
slide the recessed switch to
the left until it “clicks” and
the colored mark is visible.
To unlock the battery door:
Slide the recessed switch
to the right until it “clicks”
and the colored mark
disappears.
Locking the door is not
required for operation.

8
Preparation
Helpful Hints
• NEVERFORCETHEBATTERYDOORSHUT;
thiscouldresultinseriousdamage;ifthedoor
will not close securely, check that the battery
is inserted correctly.
• Donotopenthebatterydoortoofaror
damage is likely to occur.
• Disposeofusedbatteriesimmediatelyinthe
proper waste or recycling container.
• Batteriesvaryinsizeandperformance.Your
hearing care professional is your best source for
lifespan estimates and verification that you are
using the proper size and type.
Warnings
Batteries are dangerous if swallowed. To help
prevent the accidental ingestion of batteries:
Keep out of reach of children and pets.
Check your medications before taking them –
batteries have been mistaken for pills.
 Neverputbatteriesinyourmouth,astheycan
easily be swallowed.
National Button Battery Ingestion Hotline:
202-625-3333

9
Preparation
Insertion and Removal
To insert the earbud or earmold:
1. Hold the cable at the bend in front
of the receiver with your thumb and
forefinger. Gently insert the receiver
into your ear canal.
2. Carefully place the hearing
instrument behind your ear,
wrapping it over the top of your ear.
3. Place the retention lock inside the
bowl of your ear.
To remove the earbud or earmold:
1. Remove the retention lock from the
bowl of your ear.
2. Remove the hearing instrument
from behind your ear.
3. Grasp the receiver with your thumb
and forefinger. Gently pull out of
your ear canal.
Do not pull with the hearing
instrument case as this may damage
the connection.

10
Preparation
Helpful Hints
• Minor irritation and inflammation may occur as your
earbecomesaccustomedtohavinganobjectinit;
if so, please contact your hearing care professional.
• If an actual allergic reaction occurs, alternative
earmoldmaterialsareavailable;contactyourhearing
care professional.
• Severe swelling, discharge from the ear, excessive
wax, or other unusual conditions warrant immediate
consultation with a physician.

11
Operation
On & Off
To turn ON: Insert a battery and completely close
the battery door.
To turn OFF:
Open the battery door until the battery is
no longer touching the battery contacts.
Your instrument has a Power-On delay and may require
a few seconds to power on. You may hear a tone series
indicating that your device is fully powered on.
Switch: Volume Control & Multimemory
Your switch can be set to perform different functions. Ask
your hearing care professional how your device is set.
Automatic Volume Control
Your hearing system has been set to a specific volume
level by your hearing care professional. If sounds are
generally too loud or too soft, please contact your
hearing care professional for advice and adjustment.
My hearing instrument volume is set automatically.
Please read the section below.
My hearing instrument uses the switch for volume
control. See page 12.
My hearing instrument uses the switch for
multimemory. See page 13.
My hearing instrument has combined volume
and multimemory control. See page 13.

12
Operation
Volume Level Tone
Level 5 (More volume) Five beeps plus tone
Level 4 Four beeps
Level 3 (Power on volume level) Three beeps
Level 2 Two beeps
Level 1 (Less volume) One beep plus tone
Volume Control
Your hearing system uses the switch
to control volume. To increase
volume, press then release the top
part of the switch. To decrease
volume, press then release the
bottom part of the switch.
Volume Settings

13
Operation
Multimemory
Your hearing care professional can set up to four hearing
programs for you. These additional programs are
accessed by pressing the switch.
When you press the switch, you may hear
an alert indicating the device has
changed to the next program.
To advance through programs,
press the top part of the switch.
To reverse cycle through programs,
press the bottom part of the switch.
Ask your hearing professional about your specific
hearing programs.
Combined Volume and Multimemory Control
Your hearing device is set up to adjust volume and
programs. To adjust volume, press then release the
switch. To change programs, press and hold the switch.
The hearing aid will cycle through the programs and
present indicators. Release the switch when you are
at the desired program. The upper part of the switch
increases volume and advances through programs.
The lower part of the switch decreases volume and
reverse cycles through programs.

14
Operation
Telephone Use
Your hearing instruments are equipped with tools to help
you effectively communicate on the telephone. Ask your
hearing professional about your telephone solution.
Automatic Telephone and Automatic Telecoil
These options activate the telephone response
automatically when used with a hearing aid compatible
telephone. To use, place the telephone receiver on your
ear as you normally would and the hearing instrument will
select the telephone setting. It might be necessary to move
the telephone receiver slightly to find the best reception.
Once the telephone is removed from the ear, the hearing
instrument will switch back to the normal listening mode.
Note: Consult with your hearing professional if your
device does not seem to switch to the telephone
setting automatically.
Directional Settings
Your hearing system has directional microphones to
help improve speech understanding in noisy situations.
Ask your hearing care professional about your
particular directional settings.
My hearing instruments have the following telephone setting(s):
Automatic Telephone. See below.
Automatic Telecoil. See below.
Telecoil and Manual Switching. See page 15.
(Program # ____________________ ).

15
Operation
Telecoil and Manual Switching
Hearing instruments with a
manual telecoil allow you to
switch the devices to telephone
mode when needed.
Manually switched telecoils
are activated by choosing the
telecoil setting using the switch.
General Telephone Use
Some hearing instruments
work best by holding the
phone close to, but not fully
covering your ear. In some
instances, if you encounter
whistling (feedback), tilt the
receiver at an angle until the
whistling stops. Additionally,
the hearing instrument in the
non-phone ear (ear opposite
the phone) may switch to a
telephone setting to reduce
background sounds. Your
hearing professional can
provide instructions and
techniques for your
specific needs.

16
Operation
DISCLAIMER – Some hearing aid users have
reported a buzzing sound in their hearing aids when
they are using cell phones, indicating that the cell
phone and hearing aid may not be compatible.
According to the ANSI C63.19 standard (ANSI
C63.19-2007 American National Standard Methods
of Measurement of Compatibility Between Wireless
Communications Devices and Hearing Aids), the
compatibility of a particular hearing aid and cell
phone can be predicted by adding the rating for
the hearing aid immunity to the rating for the
cell phone emissions. For example, the sum of a
hearing aid rating of 2 (M2) and a telephone rating
of 3 (M3) would result in a combined rating of 5.
Any combined rating that equals at least 5 would
provide “normal use”; a combined rating of 6 or
greater would indicate “excellent performance.”
The immunity of this hearing aid is at least M2/T2.
The equipment performance measurements,
categories and system classifications are based
upon the best information available but cannot
guarantee that all users will be satisfied.
NOTE: The performance of individual hearing aids
may vary with individual cell phones. Therefore,
please try this hearing aid with your cell phone
or, if you are purchasing a new phone, be sure to
try it with your hearing aid prior to purchase. For
additional guidance, please ask your cell phone
provider for the booklet entitled “Hearing Aid
Compatibility with Digital Wireless Cell Phones.”

17
Operation
Direct Audio Input (DAI)
Your hearing system has full direct audio input (DAI)
capability. This allows you to connect your hearing
system to an electronic sound source such as a
wireless FM system, computer audio or an MP3
player. DAI can improve communication and sound
quality when reverberation, distance and background
noise compete with what you want to hear.
To attach the DAI shoe:
Snap the DAI shoe on
the bottom of the RIC.
My hearing system is set up for DAI use.
My hearing system is not set up for DAI use.
See page 19.

18
Operation
To access the
battery with the
DAI shoe attached:
Hold the RIC and
DAI shoe and press the
lower part of the DAI
shoe, then open the
battery door.
To remove the DAI shoe:
Turn the RIC on the side. Grasp the RIC in one hand
and the DAI shoe in the other. Gently bend at the
seam between the DAI shoe and the hearing aid.
There are many FM systems available to
help improve communication in challenging
environments. Ask your hearing healthcare
professional about personal FM systems.

19
Accessories
Wireless Accessories*
There are several wireless accessories that allow you
to control and maximize the full potential of your
hearing system. These include a remote control as
well as wireless connection to your cell phone and
entertainment system. Consult with your hearing
professional to determine if your hearing aids have
wireless capabilities and which accessories may be
best for you.
*Wireless accessories are only compatible with hearing aids that have wireless technology.

20
Hearing System Care
Instrument Care
Do your best to keep your hearing instrument clean
at all times. Heat, moisture and foreign substances
can result in poor performance.
• Useacleaningbrushorsoftclothtoclean
debris from around the switches, microphone, and
batterycompartment;inspectthereceiver,earbud
or eartip and Wax Guard regularly.
• Neverusewater,solvents,cleaninguidsoroilto
clean your instrument.
Your hearing care professional can provide further
information on additional maintenance procedures
for your hearing system if needed.
Helpful Hints
• Whennotwearingyourhearingsystem,openthe
battery door to allow any moisture to evaporate.
• Whennotinuse,removethebatteries
completely;placeyourhearingsystemin
the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to
avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Donottakeapartyourhearinginstrumentsor
insert the cleaning tools inside them.