Starkey Livio AI User manual

Quick
Start
Guide
Congratulations on your
journey to better hearing
journey to better hearing

At Starkey, we
believe that to
hear better is
to live better.
Livio® AI hearing aids
help you stay connected to
the people and things you
love most. Livio AI offers
Starkey®’s most advanced
technology with supreme
sound quality and features,
customizable to fit your
unique hearing needs.
Get the most out of
your hearing aids
Please visit starkey.com/care for additional
tools and resources including:
• Instructional videos
• Operations manuals
• Product brochures

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Batteries
Your hearing aid uses a battery as its power source.
To insert or replace the battery:
1. Use the finger pick on the battery door.
2. Open the battery door gently and remove
the old battery.
3. Remove the colored tab from the new battery.
Wait 3-5 minutes after removing tab before
inserting battery.
4. Insert into the battery door, “+” side up.
5. Close the battery door.
• NEVER FORCE THE BATTERY DOOR SHUT.
This could result in serious damage. If the door
will not close securely, check that the battery is
inserted correctly.
• Do not open the battery door too far or
damage is likely to occur.
• Dispose of used batteries immediately in
the proper waste or recycling container.

Battery Indicators
An indicator will sound when the battery voltage is
low. You have approximately 30 minutes*to replace
the battery. An indicator may also sound just before
the battery stops working.
Power On & Off
TO TURN ON:
Insert a battery and completely close the battery
door. Your hearing aid has a power-on delay which
may require a few seconds. You may hear a tone
indicating that your hearing aid is powered on.
TO TURN OFF:
Open the battery door until the battery is no longer
touching the battery contacts.
Hearing Aid Care
Keep your hearing aid clean. Heat, moisture and
foreign substances can result in poor performance.
• Use a cleaning brush or soft cloth to
clean debris from around the user control,
microphone and battery compartment.
• Inspect the receiver, earbud and wax guard
regularly.
• Never use water, solvents, cleaning fluids
or oil to clean your hearing aid.
Helpful Hints
• When not wearing your hearing aid, open the
battery door to allow any moisture to evaporate.
• Do not take apart your hearing aids or insert
the cleaning tools inside them.
• When not in use, place your hearing aid in the
storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat
to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets
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*Actual time between low battery indicator and shutdown will vary
depending on environmental noise levels and brand of battery used.

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Hear Clear™Receiver
Wax Guards
RIC hearing aids integrate disposable Hear Clear
earwax protection. The innovative wax guards prevent
earwax accumulation in the hearing aid receiver. When
you need to replace your wax guards, please follow
the instructions below.
1. Insert empty end of the application stick
straight into used wax guard in hearing aid.
2. Pull straight out (do not twist) on stick to
remove used wax guard.
3. Use opposite end of stick to firmly insert clean
wax guard straight into hearing aid.
4. Pull straight out (do not twist) to remove stick
and discard.

Connecting Your Hearing
Aids to Your Apple Device
Follow the instructions below to connect your hearing
aids to your Apple®device. If your hearing aids
ever lose connection to your device, follow the
instructions below to reconnect.
1. Ensure Bluetooth®is enabled on your iOS
device. Within the
Settings menu go to
Bluetooth and toggle to On .
2. Return to the Settings menu and tap
General >
Accessibility > MFi Hearing Devices .
3. While the iOS device searches for your hearing
aids, open and close the battery door on your
hearing aids. This puts the hearing aids in
pairing mode.
– You will see your hearing aid name (e.g.
“Chris Hearing Aids”) when the iOS device
first discovers your hearing aids.
– If your hearing aid name does not appear
in the “Devices” list within 5-7 seconds, tap
Accessibility in the upper left corner, then
tap
MFi Hearing Devices .
4. Tap on your hearing aid name to connect your
hearing aids to the iOS device.
5. You will see two pairing requests (one for each
hearing aid). Select
Pair for each request.
These requests may be several seconds apart.
6. When pairing is complete, your hearing aid
name will change from black to blue.
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Download the Thrive
Hearing Control App for
Apple Devices
The Thrive™Hearing Control app makes it easy
to control and adjust your hearing aids with your
compatible Apple device. Downloading the app is easy;
follow the step-by-step instructions below.
Step One: On a compatible Apple
device, go into the “App Store.”
Step Two: In the search box at the
top of the App Store, search for
“Thrive Hearing Control.”
Step Three: Tap “FREE” to download
the app to your device.
Step Four: Once the app has installed,
open the Thrive Hearing Control app
from your home screen.
Connecting Your Hearing Aids
to Your Android Device
Follow the instructions below to connect your hearing aids
to your Android™smartphone. If your hearing aids ever
lose connection to your device, follow the instructions
below to reconnect.
1. Locate, then tap the
Settings icon on your device.
2. Select
Bluetooth . In this screen, if Bluetooth
appears Off, change the settings to
On .
3. While the Android device searches for your
hearing aids, open and close the battery door on
your hearing aids. This puts your hearing aids into
pairing mode.
4. Under Available Devices, you will see your first
name followed by hearing aid (e.g. “Michelle H/As”)
when the device first discovers your hearing aids.
– If your name does not appear in the
Available Devices list within 5-7 seconds,
tap
Scan For Devices .
5. Tap the hearing aid name to connect each
hearing aid to the device.
6. Pairing is complete
FREE
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NOTE: Hearing aids may need to be reconnected with the Apple
device when an update to iOS is made.
Visit starkey.com/thrive-hearing for compatibility information.

Your Thrive Hearing Control App
User Guide is a great resource for
getting the best performance from
your Livio AI hearing aids and Thrive
app. Refer to your guide to find out
more about these and other features:
• Integrated sensors and artificial
intelligence features
• Automatic and custom memories
• Geotags
• SoundSpace
• Tinnitus management
• Find My Hearing Aids
• Alerts
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Download the Thrive
Hearing Control App for
Android Devices
The Thrive Hearing Control app makes it easy to
control and adjust your hearing aids with your
compatible Android device. Downloading the app
is easy; follow the step-by-step instructions below.
Step One: On a compatible Android
device, go into the “Google play” store.
Step Two: In the search box
at the top of the store, search
for “Thrive Hearing Control.”
Step Three: Tap “FREE” to download
the app to your device.
Step Four: Open the Thrive Hearing
Control app by tapping on its icon.
Visit starkey.com/thrive-hearing for compatibility information.
FREE
Thrive Hearing Control

Product specification may be obtained from your clinician.
Attention Clinicians: For product specification please visit
Gov.StarkeyPro.com.
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Livio AI micro RIC 312 4N/A
Livio AI RIC 312 4N/A
Livio AI BTE 13 4 3
M/T Ratings
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Special instructions:
Clinician:
Memory # Environment/
Listening Situation Beep/Indicator
Hearing Aid Information
Hearing aid model:
Serial number: R L
Warranty expiration date:
Battery size:
Memory settings, if applicable:

Notes Notes

For Livio AI, Thrive Hearing Control app and iOS/Android compatibility
information, please visit starkey.com/thrive-hearing
Use of the Made for Apple badge means that an accessory has been designed
to connect specifically to the Apple product(s) identified in the badge, and has
been certified by the developer to meet Apple performance standards. Apple is
not responsible for the operation of this device or its compliance with safety and
regulatory standards. Apple, the Apple logo, iPhone, iPad and iPod touch are
trademarks of Apple Inc., registered in the U.S. and other countries. App
Store is a registered service mark of Apple Inc.
Android and Google Play are trademarks of Google Inc.
*For technical support of hearing devices with wireless connectivity
© 2019 Starkey. All Rights Reserved. 86209-600 3/19 BKLT3016-01-EE-GS
Veteran technical support line*:
Starkey.com
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.800.328.8602