StarTech.com SV1654DX4I User manual

Matrix IP KVM Switch
4 Digital User 16/32 Port Cat 5 Matrix
IP KVM Switch
SV1654DX4I
SV3254DX4I
Instruction Manual

FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference in a residential installation. This equip-
ment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio com-
munications. However, there is no guarantee that interference will not occur in a particu-
lar installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.•
Increase the separation between the equipment and receiver.•
Connect the equipment into an outlet on a circuit different from that to which the receiver•
is connected.
Consult the dealer or an experienced radio/TV technician for help.•
Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and other
protected names and/or symbols of third-party companies not related in any way to
StarTech.com. Where they occur these references are for illustrative purposes only and
do not represent an endorsement of a product or service by StarTech.com, or an en-
dorsement of the product(s) to which this manual applies by the third-party company in
question. Regardless of any direct acknowledgement elsewhere in the body of this doc-
ument, StarTech.com hereby acknowledges that all trademarks, registered trademarks,
service marks, and other protected names and/or symbols contained in this manual and
related documents are the property of their respective holders.

i
Table of Contents
Installation....................................................................... 1
Package Contents .......................................................................1
Required Cables and Hardware .................................................1
Hardware Installation...................................................................1
Configuration .................................................................. 3
Using the On-Screen Display .....................................................3
Using DHCP ................................................................................5
Web Configuration Using Static IP ..............................................6
Connecting the Host Computer to the Unit .................................8
Disabling Mouse Acceleration on the Host Computer ................8
Connecting the SV5CONS Remote User Station (Optional).......9
Using the Web Interface ................................................. 10
The Login Screen ........................................................................11
Web Interface Introduction...........................................................12
Home.......................................................................................12
Thumbnails..............................................................................15
User Preferences.....................................................................15
Logout .....................................................................................15
File Transfer .............................................................................15
VNC.............................................................................................18
Network Config........................................................................19
User Accounts .........................................................................21
System Ident ...........................................................................22
Security ...................................................................................24

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Compatibility............................................................................24
SNMP ......................................................................................25
RADIUS...................................................................................25
Modem ....................................................................................26
Time/Date................................................................................26
Firmware .................................................................................26
Info Functions ..............................................................................28
Status ......................................................................................28
Port Numbers ..........................................................................28
Help Menu ...............................................................................30
Copyright Menu .......................................................................30
The VNC Interface .......................................................... 30
Native VNC Client........................................................................31
Bribar Feature .............................................................................32
VirtKeys Menu .............................................................................38
Video Tuning Menu......................................................................39
Disk Control Menu.......................................................................44
Accessing KVM Features .............................................. 45
OSD Operations ..........................................................................45
OSD Function Keys ....................................................................46
Using the Modem feature .............................................. 47
Background ................................................................................47
Connecting a Modem .................................................................48
Modem configuration ..................................................................49
Configuring the Remote Connection ..........................................50
Accessing the Web Interface ......................................................51

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Modem Troubleshooting Guide ...................................................53
About Security Certificate Warnings ...........................................53
Installing the new certificate ........................................................54
Built-in Terminal Emulation ............................................ 56
How to find the Built-in Terminal Emulator...................................56
Navigating the Menus..................................................................56
How to create a New Connection (Using the Wizard) .................57
Troubleshooting ............................................................. 61
Serial Interface Pinout .................................................... 63
Technical Specifications ................................................ 64
Caution ............................................................................ 65
Technical Support........................................................... 66
Warranty Information...................................................... 66

1
Installation
Package Contents
This package should contain:
1 x CAT5 Multi-user KVM•
1 x Power Cord•
1 x Rack Mounting Hardware•
1 x Instruction Manual•
Required Cables and Hardware
Depending on your needs, you may need one or more of the following
cables. Please note that the corresponding StarTech.com part numbers
are listed in brackets:
All applications:
For connection to a LAN: 1 x Straight-through Ethernet patch cable
(M45PATCHxxxx)
DB9F to RJ45F Adapter (GC98FF, GC98MF)
PS/2 Server Interface Module for Enterprise Series (SV5PS2M)
USB Server Interface Module for Enterprise Series (SV5USBM)
Hardware Installation
To connect the KVM Remote Control Unit to the Host Computer and
Network:
Using a Category 5 Ethernet patch cable, connect the LAN connector1.
on the rear panel of the SVxx54DX4I to a network data jack (usually
on a hub, switch, router, or pre-wired wall jack).
Connect a standard PS/2 or USB keyboard to the Local Keyboard port2.
on the rear panel of the SVxx54DX4I.
Connect a standard PS/2 or USB mouse to the Local Mouse port on3.

2
the rear panel of the SVxx54DX4I.
Connect an XGA-compliant (or higher) monitor to the Video Out port4.
on the front panel of SVxx54DX4I.
Connect the power cord (provided) to an available electrical outlet.Plug5.
the opposite end of the power cord into the AC power connector on the
rear of the unit.
Power up the KVM.6.
IMPORTANT: SVxx54DX4I is cooled by fans and convection. As such,
please ensure the vents on both sides as well as the rear panel are
unobstructed.

3
Conguration
SVxx54DX4I offers four distinct methods for configuring the unit for
your network. Which method will work best will depend on your level of
experience and your specific network configuration.
Using the On-Screen Display
Upon initial boot, you will require an administrative username and
password. By default, the username and password are both: admin. You
will be given the opportunity to change the password (recommended),
once the configuration is complete.
The DHCP assigned IP Address will be visible at this time, at the bottom
of the screen. If no DHCP server is detected, a factory assigned IP
address will be displayed in its place (10.0.0.15 by default). Please make
note of the assigned IP address, as you will need to enter it into your
web browser to access the Web Interface.
Once the username and password (admin, admin) have been entered,
a status window will appear. Press “I” to proceed to the Main Menu
screen.You will be asked if you wish to change the default password.
Select Ye s or No as appropriate, then press Enter to continue. If no

4
DHCP connection is present, press the Setup button on the rear panel of
SVxx54DX4I to display the Main Menu screen, where you will be given
several basic setup options:
If static IP addresses are assigned, you will likely need to change the
Net Mask, IP Address and other details, prior to connecting via your Web
browser. If this is the case, connect a local keyboard (USB or PS/2) and
press the Enter key.
To configure SVxx54DX4I to your required network settings, use the
Network Setup Wizard. To select from the menus provided, use the
arrow keys on your keyboard. At any time, you can return to the previous
menu by pressing the Page Up key.

5
Using DHCP
This method requires that your network implement DHCP (Dynamic Host
Configuration Protocol), usually on a server or network access device
such as a router, that dynamically allows devices to join the network
without pre-configuration.
If the unit is powered on and connected to the network via LAN port on
the rear panel, it will automatically attempt to lease an IP address using
DHCP. Before you can begin the configuration process, you will need to
access the DHCP log from your file server or another device that acts
as the DHCP server on the network. (You may need to contact your
Network Administrator for this information).
A simple DHCP log should supply (at minimum) three essential details:
IP address, MAC address, and device (or machine) name for the
computers and other devices connected to your network.
The values for the SVxx54DX4I tested above are as follows:
IP Address: 192.168.22.4
MAC Address: 00-0E-C5-00-08-1A
Device Name: (none)
The easiest way to identify your SVxx54DX4I on the network is by its
MAC address - a unique hardware identifier that is specific to your unit.
The MAC address of the unit can be found using the OSD setup screen;
Please note: The OSD will report the IP address as assigned by the DHCP
server. If you have a directly connected monitor, the following steps are
not required.

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please write this number down and keep it for future reference. Once
you locate the MAC address of your unit in the DHCP log, you can match
it to its leased IP address and proceed with the Web configuration.
Please note:
Once you have located the IP address of the SVxx54DX4I and wish•
to proceed with the Web configuration, do not power off the unit or
your DHCP server, since the Enterprise Class KVM might lease a
different IP address. Should this happen, re-examine the DHCP log
to verify the IP address again.
DHCP functionality is not affected if you also connected the WAN•
port on the SVxx54DX4I to your network (see below). However, it is not
recommended that you connect both the WAN and LAN ports to the
same network segment.
Web Conguration Using Static IP
The DHCP access method described above would not apply to networks
that rely on static IP addresses (every device has a pre-configured IP
address that does not change). To accommodate this type of installation,
the WAN port on the rear panel of the SVxx54DX4I is factory-configured
with its own IP address.
Please note:
If you connected the LAN port on the rear panel of the unit to your
network, but did not connect the WAN port, you must disconnect the
Ethernet cable from the LAN port and move it to the WAN port before
attempting a static IP installation. (If desired, you can return the cable
to the LAN port if you configure it with a static IP address during the
configuration process.
If you have connected both the LAN and WAN ports on the unit to your
network, you may proceed with a static IP Web configuration.

7
The following are the factory default values for the WAN port:
IP Address: 192.168.1.123
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
Broadcast: 192.168.1.255
To access the Web configuration for this product, you will need to configure
the workstation you are using to the same subnet (255.255.255.0) and
also assign it a valid IP address (i.e. 192.168.1.100). For details on how
to change the IP address of your computer (if necessary), consult your
documentation or System Administrator for assistance.
Please note:
In order to avoid a conflict, it is advisable to verify whether another•
device on your network is using the same IP address as the
SVxx54DX4I before connecting it to the network.
Should an IP address conflict occur with another device on the•
network, power off the conflicting device or assign it another IP address
before continuing the installation.
If you are configuring more than a single SVxx54DX4I unit using the•
factory default settings on the WAN port, they cannot be connected to
the network at the same time, as they will use the same IP address.
Not all IP addresses are valid for a given subnet. If you are required•
to change your subnet (and therefore IP address) to configure the unit,
be sure the IP address you choose is within the allowable range for the
255.255.255.0 subnet.
Once your computer is configured to the same subnet as SVxx54DX4I,
you can use the IP address 192.168.1.123 to access the Web
configuration system.

8
Connecting the Host Computer to the Unit
Please note: It is strongly recommended that all systems supporting
USB use the USB server interface modules (see StarTech.com part
# SV5USBM). PS/2 modules (SV5PS2M) are available for legacy
systems.
If present, disconnect the existing monitor and PS/2 or USB keyboard/1.
mouse from the host computer.
Connect the PS/2 keyboard and mouse or USB connector to the host2.
computer.
Connect the VGA connector to the host computer.3.
Connect the Server Interface Module (SV5PS2M or SV5USBM) to the4.
KVM with a straight through CAT5 cable.
Power on the host computer.5.
Disabling Mouse Acceleration on the Host Computer
Many operating systems offer a feature called mouse acceleration,
allowing the user to adjust the responsiveness of the cursor on the screen
in relation to physical movements of the mouse. While this is usually a
beneficial interface enhancement, it will interfere with the operation of
the SVxx54DX4I and should be disabled on the host computer before a
remote session is attempted.
To disable mouse acceleration for the host computer operating system:
Windows 98
From the Control Panel, click on1. Mouse.
From Mouse Properties, click on the2. Motion tab.
Make sure the3. Pointer speed bar is centered and Acceleration is set to
None.
Please note: If the SV5USBM (USB version) is used with a modern
Windows O/S computer, there is no need to disable mouse acceleration.
Only PS/2 systems, or USB systems with Linux or UNIX operating systems
require this change. Ignore this section in that case.

9
Windows 2000
From the Control Panel, click on1. Mouse.
From Mouse properties, click on the2. Motion tab.
Make sure that the3. Pointer speed bar is centered and Acceleration is
set to None.
Windows XP and Windows Server 2003
Go to Pointer Options and turn off Enhance Pointer Precision. Ensure
that the pointer speed bar is centered.
Linux, UNIX and X-Windows
Add this command to your xinitrc, xsession or other startup script:
xset m 0/0 0
Also, under Pointer Control, verify that acceleration and threshold are
zero, with the command:
xset q
Connecting the SV5CONS Remote User Station (Optional)
The remote user station allows for extended local control of attached
host machines. To connect a remote user station:
Connect a VGA monitor to the front of the SV5CONS.1.
Connect a USB keyboard and mouse device. (Please note that some2.
keyboards and mice may not work due to non-standard USB
implementation)
Connect a straight through CAT5 cable to port A on the user-station.3.
Connect the power to the remote user station.4.
Please Note: The remote user station operates just like the local user
port, except a few extra commands on OSD:

10
Please note that you may notice a pattern of vertical bars briefly
displayed during distance calibration; this is normal. As such, please
disregard.
Using the Web Interface
The Web interface offers the most intuitive way to configure the
SVxx54DX4I, as it provides a Java-based VNC client that can be used
to control the host computer from a remote location, as well as support
for any industry-standard HTML Web browser.
You can access the Web interface by opening your Web browser
and entering the IP address of the SVxx54DX4I you wish to access/
configure. The IP address will be either the address assigned by your
DHCP server as identified in the previous section, or 192.168.1.123 (if
your network uses static IP addressing).
Using SVxx54DX4I’s web interface requires a browser, with cookies
and JavaScript enabled. To start the Java VNC client, login to the Web
configuration interface and click on the thumbnail of the desktop on the
Home menu, or click on the Connect button, located in the Main Menu.
You may need to upgrade Java support in your browser; however, most
modern browsers come with a version of Java that is compatible with
this application. The Java VNC client makes a connection back to the
SVxx54DX4I unit over port 5900 (by default) or 15900 (if encrypted).
The encrypted connection is a standard SSL (Secure Socket Layer)
encrypted link that encrypts all data from the session, including the
actual video pictures.
<CTRL> <CTRL> <C> Cause auto calibration to restart
<CTRL><CTRL> <A> Go to A port
<CTRL> <CTRL> <B> Go to B port
<CTRL> + <Space>
To switch A/B connections at any time (even
if no KVM OSD is shown, or if current KVM is
powered down).

11
Because Java is considered a “safe” programming language, the Java
VNC client has some limitations. Certain special keystrokes cannot be
sent, such as “Scroll Lock” on the keyboard.
This client software requires the use of Java 2 (JRE 1.4) to enable
features like wheel mouse support. Sun Microsystems’s Java site, www.
java.com, is an excellent resource to ensure your browser and operating
system are updated accordingly.
The Login Screen
Before you can access the Web configuration interface, you must
enter a username and password. The default username and password
as shipped from the factory are username admin, with a password of
admin.
Please Note: Before the login screen appears, your Web browser may
display a warning about an invalid security certificate. This does not
affect the security of your data in any way.
Whenever you are prompted about a certificate security problem by your
browser or the Java VNC client, always choose the option to continue.

12
Web Interface Introduction
Home
After the initial login screen, the Home screen will appear, offering a
Screen Thumbnail view of the controlled computer, as well as basic file
transfer functions, Monitoring Information, System Identification and
VNC Client options.

13
Name: At the top of the screen, the name of the machine being controlled
is displayed
Tip line: The area directly below the Name indicates what function
each selection from the Main Menu performs. “Hover” the mouse pointer
over each individual listing in the Main Menu to update this message
according to the function performed by each listing.
Main Menu: At the left-most side of each page, the Main Menu is
displayed, allowing users to choose functions offered by the Web
Interface.
The following elements of the Web Interface may not be available, based
on assigned user priveleges (i.e. non-admin users will not see any items
under the Admin category.)
Current users
The SVxx54DXI4 supports four / five independence non-blocking
accesses to 16/32 servers. These four / five independence non-blocking
accesses can be controlled from six different sources, and these are one
Local VGA, one User 1, and four VNC-(A, B, C and D)s.
The access priority and combination from these six sources to the four
/ five independent non-blocking accesses is shown in the following
diagram:
The SV3254DXI4 has two 16:4 (16 input and 4 output) matrices. The1.
SV1654DX4I CAT5 switch has one 16:4 matrix.
Port User Viewing From
Local VGA admin 10 n/a
User 1 admin 5 n/a
VNC-A admin 1 10.0.0.144:3317
VNC-B admin 1 10.0.0.144:3326
VNC-C admin (none) 10.0.0.125:3044
VNC-D admin 1 10.0.0.125:2999

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The ways of connecting the six different sources to the 4 output of the2.
16:4 matrix are:
Local VGA is connected to all 4 outputs of the 16:4 matrix anda.
will automatically switch between them according to the output
resources.
Each of the four VNC-(A, B, C and D)channels are connected tob.
one of the 4 outputs of the 16:4 matrix.
User 1 is connected to the same output as VNC-C. User 1 hasc.
higher priority than VNC-C, which means that VNC-C will not be
available when User 1 is being used.
Since the SV3254DXI4 consists of two 16:4 matrix, it can provided.
five independence non-blocking accesses as long as they don’t
access the same 16:4 matrix.
Both Local VGA and User 1 provide access to the Built-in Terminal3.
Emulation.

15
Thumbnails
The Thumbnails screen provides a thumbnail view of connected
computers, and allows you to click through for direct monitoring of any of
the displayed devices. The thumbnails will update periodically.
User Preferences
The User Preferences screen offers several configuration options,
pertaining to the functionality of SVxx54DX4I on a per-user basis. Here,
you will be able to customize settings to optimize overall performance,
(e.g. Encryption options, VNC options, display and bandwidth options
etc.), according to each user’s individual preferences. Please save your
selections by clicking the Save Changes button.
Logout
Clicking on Logout logs you completely out of the SVxx54DX4I interface.
You will have to login again to gain access to the web interface.
File Transfer
The SVxx54DX4I is able to emulate
a virtual USB disk drive on any host
connected using the USB Server
Interface Module (SV5USBM).
Depending on configuration, it will
appear to the host as a floppy drive
(1.44MB), an 8MB RAM Disk or a
CD-ROM. The host computer does
not require any special drivers or
other configuration.You can transfer
files to the virtual disk at any time.
Only one computer can access
the disk at a time through the Disk
Control menu in the VNC window.
Files can be uploaded/downloaded through the web interface, while the
disk is ejected.