Strata DK24 Owner's manual

Feature
Descriptions
© COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including recording, taping, photocopying, or
the use of information retrieval systems—without express written permission of the
bli h f thi t i l

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STRATA
TRADEMARKS AND SERVICE MARKS
The following trademarks and service marks are used in this manual:
■STRATA® : registered trademark of Toshiba America Information Systems, Inc.
In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers,
Authors and Publishers, or other similar organization, if radio or television broadcasts are used for the Music-
on-Hold feature of this telecommunications system. Toshiba America Information Systems, Inc. disclaims
any liability arising out of the failure to obtain such a license.
Certain state and federal laws regulate the monitoring of calls without the knowledge of parties involved.
Prior to performing any method of call monitoring, any such regulations should be identified and complied
with. Toshiba America Information Systems, Inc. disclaims any liability arising out of the failure to comply
with such regulations.
Toshiba America Information Systems, Inc. reserves the right to change any of this information including, but
not limited to, product characteristics and operating specifications, without prior notice.

STRATA
SUBJECT PAGE
SYSTEM OVERVIEW
Description......................................................................................................................................... 1-1
System Capacities............................................................................................................................. 1-2
Feature Availability............................................................................................................................. 1-3
STATION EQUIPMENT
Station Availability.............................................................................................................................. 2-1
Electronic Telephones........................................................................................................................ 2-2
Digital Telephones.............................................................................................................................. 2-8
Data Interface Units ........................................................................................................................... 2-12
Door Phone/Monitor Station............................................................................................................... 2-14
Standard Single Line Telephone........................................................................................................ 2-16
Voice Mail Ports and Other Devices................................................................................................... 2-18
Electronic DSS Console..................................................................................................................... 2-19
Digital DSS Console .......................................................................................................................... 2-23
SYSTEM FEATURES
1A2 Key System Interface................................................................................................................. 3-1
Account Codes.................................................................................................................................. 3-2
Alarm Sensor ................................................................................................................................... 3-4
Alternate Point Answer...................................................................................................................... 3-5
Amplified Conference........................................................................................................................ 3-6
Automated Attendant......................................................................................................................... 3-7
Automatic Hold/Automatic Release (Hold/Split)................................................................................ 3-8
Automatic Hold Recall....................................................................................................................... 3-9
Automatic Release from Hold............................................................................................................ 3-10
Automatic Station Relocation............................................................................................................ 3-11
Auxiliary Device Interface.................................................................................................................. 3-13
Background Music with Station Control............................................................................................. 3-14
Busy Station Ringing......................................................................................................................... 3-15
Centrex/PBX Compatibility................................................................................................................ 3-16
Centrex Ringing Repeat.................................................................................................................... 3-17
CO Line Call Pickup Groups ............................................................................................................. 3-18
CO Line Groups ................................................................................................................................ 3-19
CO Line Queuing .............................................................................................................................. 3-20
Conferencing..................................................................................................................................... 3-21
Credit Card Calling ("0 +" Dialing)..................................................................................................... 3-23
Data Switching .................................................................................................................................. 3-24
Delayed Ringing................................................................................................................................ 3-25
Direct Inward System Access (DISA)................................................................................................ 3-26
Distinctive CO Line/Intercom Ringing................................................................................................ 3-27
Door Lock Control ............................................................................................................................. 3-28
Door Phones ..................................................................................................................................... 3-29
DSS Console..................................................................................................................................... 3-30
DTMF and Dial Pulse CO Line Compatible....................................................................................... 3-31
DTMF Signal Time Continuous......................................................................................................... 3-32
DTMF Signal Time Setting................................................................................................................ 3-33
Dual FCC Registration 3-34

TABLE OF CONTENTS STRATA
SUBJECT PAGE
SYSTEM FEATURES (cont.)
Flexible Line Ringing Assignment..................................................................................................... 3-39
Flexible Slot Assignment................................................................................................................... 3-40
Least Cost Routing............................................................................................................................ 3-41
Live System Programming................................................................................................................ 3-42
Memory Protection............................................................................................................................ 3-43
Message Waiting............................................................................................................................... 3-44
Multiple Simultaneous Handsfree Intercom Paths ............................................................................ 3-45
Music-on-Hold Interface.................................................................................................................... 3-46
Music-on-Hold Source....................................................................................................................... 3-47
Night Ringing Answer Code.............................................................................................................. 3-48
Night Ringing over External Page ..................................................................................................... 3-49
Night Ringing over Selected Page Zones..........................................................................................3-50
Night Transfer (Day/Night Modes)..................................................................................................... 3-51
Non-blocking Dialing ......................................................................................................................... 3-52
Off-premises Line.............................................................................................................................. 3-53
Off-premises Station ......................................................................................................................... 3-54
Outgoing Call Restriction .................................................................................................................. 3-55
Paging—All Call Voice Page ............................................................................................................. 3-56
Paging—External Page Interface...................................................................................................... 3-57
Paging—External Zone Paging......................................................................................................... 3-58
Paging—Group Paging...................................................................................................................... 3-59
Pooled CO Lines ............................................................................................................................... 3-60
Power Failure Transfer....................................................................................................................... 3-61
Privacy/Non-privacy Option............................................................................................................... 3-62
Relay Service for External Page or Door Lock.................................................................................. 3-63
Relay Service for Night/Hold............................................................................................................. 3-64
Remote Administration/Maintenance ................................................................................................ 3-65
Station Hunting.................................................................................................................................. 3-66
Station Message Detail Recording (SMDR)...................................................................................... 3-67
System Battery Backup Interface...................................................................................................... 3-69
System Programming Through Station............................................................................................. 3-70
System Speed Dial............................................................................................................................ 3-71
Tandem CO Line Connection (Trunk-to-Trunk).................................................................................. 3-73
Tenant Service .................................................................................................................................. 3-74
TIE Lines........................................................................................................................................... 3-75
Toll Restriction................................................................................................................................... 3-76
Toll Restriction Override Codes......................................................................................................... 3-78
Toll Restriction Override by System Speed Dial................................................................................ 3-79
Transfer Privacy................................................................................................................................. 3-80
Traveling Class of Service................................................................................................................. 3-81
Voice Mail Interface........................................................................................................................... 3-82
Voice or Tone Signaling..................................................................................................................... 3-83
Wall or Table Mounting...................................................................................................................... 3-84
STATION FEATURES
Automatic Busy Redial...................................................................................................................... 4-1
Automatic Callback (Intercom).......................................................................................................... 4-2

STRATA TABLE OF CONTENTS
SUBJECT PAGE
STATION FEATURES (cont.)
Call Forward...................................................................................................................................... 4-6
Call Park............................................................................................................................................ 4-8
Call Pickup ........................................................................................................................................ 4-9
Call Transfer with Camp-on............................................................................................................... 4-10
Centrex/PBX Feature Buttons........................................................................................................... 4-11
Direct Station Selection (DSS) Buttons............................................................................................. 4-12
Distinctive LED Indicators ................................................................................................................. 4-13
Distinctive Station Ringing................................................................................................................. 4-14
Do Not Disturb................................................................................................................................... 4-15
Do Not Disturb Override.................................................................................................................... 4-16
DP/DTMF Mode Change (Tone Button)............................................................................................ 4-17
Exclusive Hold................................................................................................................................... 4-18
Executive Override (Break-in) ........................................................................................................... 4-19
Flash Button...................................................................................................................................... 4-20
Handsfree Answerback on Intercom................................................................................................. 4-21
Hearing Aid Compatible .................................................................................................................... 4-22
LCD—Alphanumeric Messaging....................................................................................................... 4-23
LCD—Busy Station Messaging......................................................................................................... 4-24
LCD—Called Station Messaging....................................................................................................... 4-25
LCD—Calling Station Messaging...................................................................................................... 4-26
LCD—Remote/Group Station Messaging ......................................................................................... 4-27
LCD—Automatic Callback Number Display ...................................................................................... 4-28
LCD—Busy Lamp Field (BLF) Indication .......................................................................................... 4-29
LCD—Call Duration Display.............................................................................................................. 4-31
LCD—Call Forward Source/Destination Display............................................................................... 4-32
LCD—Calling/Called Number Display...............................................................................................4-33
LCD—Clock/Calendar Display .......................................................................................................... 4-34
LCD—CO Line Identification............................................................................................................. 4-35
LCD—Dialed Number Display........................................................................................................... 4-36
LCD—Feature Prompting with Soft Key Operation........................................................................... 4-37
LCD—Intercom Name/Number Display ............................................................................................ 4-38
LCD—Message Waiting Station Display........................................................................................... 4-39
LCD—Recalling Station Identification ............................................................................................... 4-40
LCD—Speed Dial Memo Directory Dialing ....................................................................................... 4-41
LCD—Station Identification............................................................................................................... 4-42
LCD—Timed Reminders................................................................................................................... 4-43
Message Waiting/Flash..................................................................................................................... 4-44
Microphone Control Button ............................................................................................................... 4-45
Modular Handset and Line Cords ..................................................................................................... 4-46
Modular Headset............................................................................................................................... 4-47
Off-hook Call Announce.................................................................................................................... 4-48
On-hook Dialing ................................................................................................................................ 4-49
Pooled CO Line Buttons.................................................................................................................... 4-50
Privacy Button................................................................................................................................... 4-51
Privacy Release Button..................................................................................................................... 4-52
Privacy Override................................................................................................................................ 4-53
Private CO Lines............................................................................................................................... 4-54

TABLE OF CONTENTS STRATA
SUBJECT PAGE
STATION FEATURES (cont.)
Repeat Last Number Dialed.............................................................................................................. 4-58
Ringing Line Preference.................................................................................................................... 4-59
Saved Number Redial ....................................................................................................................... 4-60
Speed Dial Buttons ........................................................................................................................... 4-61
Station Speed Dial ............................................................................................................................ 4-62
Timed Reminder................................................................................................................................ 4-63
Toll Restriction Override Code Revision............................................................................................ 4-64
User Programmable Feature Buttons................................................................................................ 4-65
ACD/MIS FEATURES
Description............................................................................................................................................. 5-1
ACD System Features........................................................................................................................... 5-3
Overview ........................................................................................................................................... 5-3
After Call Work Time......................................................................................................................... 5-3
After Shift Service ............................................................................................................................. 5-3
Call Distruibution............................................................................................................................... 5-3
Data Collection and Reporting.......................................................................................................... 5-3
Delay Announcements and Music..................................................................................................... 5-4
Inbound Call Routing......................................................................................................................... 5-4
Overflow to Another ACD Group....................................................................................................... 5-4
Queuing............................................................................................................................................. 5-4
ACD Agent Feature ............................................................................................................................... 5-5
Overview ........................................................................................................................................... 5-5
ACD CAll Status Display................................................................................................................... 5-5
Assistance......................................................................................................................................... 5-5
Auto-answer and Zip Tone................................................................................................................. 5-5
Intra-group Call Pickup...................................................................................................................... 5-5
Login/Logout ..................................................................................................................................... 5-5
Remote Login/Logout........................................................................................................................ 5-5
Ring State Preselection..................................................................................................................... 5-5
Unavailable........................................................................................................................................ 5-5
Work Unit (Stroke Count, Call Record Identifier)............................................................................... 5-6
ACD Supervisor Feature........................................................................................................................ 5-7
Overview ........................................................................................................................................... 5-7
Agent Assistance .............................................................................................................................. 5-7
Agent Monitoring............................................................................................................................... 5-7
Alarm Indication ................................................................................................................................ 5-7
MIS Access ....................................................................................................................................... 5-7
MIS Displays.......................................................................................................................................... 5-8
Overview ........................................................................................................................................... 5-8
Agent Statistics ................................................................................................................................. 5-8
Agent Status...................................................................................................................................... 5-8
Group Traffic Monitor......................................................................................................................... 5-8

STRATA TABLE OF CONTENTS
SUBJECT PAGE
ACD/MIS FEATURES (cont.)
MIS Reports .......................................................................................................................................... 5-9
Overview ........................................................................................................................................... 5-9
Agent Performance ........................................................................................................................... 5-9
Agent Statustics ................................................................................................................................ 5-9
Delayed Call...................................................................................................................................... 5-9
Group Overflow ................................................................................................................................. 5-10
Incoming Call Duration...................................................................................................................... 5-10
Lost Call ............................................................................................................................................ 5-10
Supervisor Group.............................................................................................................................. 5-10
System Status................................................................................................................................... 5-10
Work Unit (Stroke Count, Call Record Identifier)............................................................................... 5-11
INDEX ..................................................................................................................................................... Index-1
FIGURE LIST
FIGURE SUBJECT PAGE
2-1 Electronic Telephone Diagram ................................................................................................ 2-2
2-2 Digital Telephone Diagram...................................................................................................... 2-8
2-3 Integrated DIU......................................................................................................................... 2-12
2-4 Stand-alone DIU...................................................................................................................... 2-13
2-5 Door Phone............................................................................................................................. 2-14
2-6 Electronic DSS Console..........................................................................................................2-20
3-1 SMDR Output—Outgoing Call ................................................................................................ 3-67
3-2 SMDR Output—Incoming Call ................................................................................................ 3-68
TABLE LIST
TABLE SUBJECT PAGE
1-1 STRATA System Capacities.................................................................................................... 1-2
1-2 STRATA Features.................................................................................................................... 1-3
2-1 STRATA Station Availability Chart........................................................................................... 2-1

System Overview

STRATA SYSTEM OVERVIEW
SUBJECT PAGE
Description......................................................................................................................................... 1-1
System Capacities............................................................................................................................. 1-2
Feature Availability............................................................................................................................. 1-3
TABLE LIST
TABLE SUBJECT PAGE
1-1 STRATA System Capacities.................................................................................................... 1-2
1-2 STRATA Features.................................................................................................................... 1-3