SURF & TURF CANOPRO LITE User manual

CANOPRO LITE
SHELTER
(5ft x 5ft)- (6.5ft x 6.5ft) (10ft x 6.5ft) -
(10ft x 10ft) - (15ft x 10ft) - (16.5ft x 8ft)
(20ft x 10ft)
Assembly & Elevation
A step-by-step guide to constructing your canopy
Thank you for purchasing from Surf & Turf Instant Shelters, the
leading supplier of pop up event shelters within the Canada and
North America
Our Instant Shelters are designed to be simple to erect, however
we strongly recommend reading our instructions fully before using
the Instant Shelter and keeping them with the Shelter at all times.
We recommend that no more than 2 people erect this Instant
Shelter, to avoid the risk of damaging the frame.

CONTENTS
How to Assemble your Instant Shelter 3
Setting up Canopy 4
Setting up Frame 5-7
Setting up Sidewalls 8-9
Securing The frame 10
Using Anchor Kit 11
Tips for dismantling 12
Canopy protector bag 13
Taking care of your pop up shelter 14-17
Warranty Details 18-19
Refunds & Returns Policy 20-22
Spares 23-24
Should you require any further help or information please
contact us at
[e-mail]

3
Your shelter will arrive in separate
boxes. You firstly need to remove the
frame from the box and take it out of
its bag.You can then lift the bag fully
off the frame.
Once you have the frame out of the
bag, stand opposite your partner,
holding the top corners of the legs.
Lift the frame slightly off the ground
and both walk backwards, opening
your arms as far as possible,
extending the frame.
Step 1
Important Note on shipped
products
The moment you receive your packag-
es, please ensure the packages don’t
have any sign of damage. If you feel
that there might be missing pieces or
damage, write down your concerns
on the shippers paper work and then
sign.

4
You now need to attach the canopy to
the frame. Carefully open the canopy
box. DO NOT use a knife as this can
damage the canopy.
Unfold the canopy and locate the four
corners using the Velcro; you will see
that each corner is reinforced. Then
with your partner, put the canopy
over the frame, care must be taken
not to pull the canopy over the centre
poles. You can then attach the other
corners of the canopy onto the frame.
Screw in the anti sag bolts through
eyelet in the canopy into the
corner legs. They are found in bag
with spikes along with the ropes.
Step 2.1 - Canopy

5
Now standing opposite your partner,
take hold of the lower concertina
bars, again walk backwards,
extending the frame as far
as possible.
At this point go underneath the
canopy. You will see the centre apex,
take hold of the lower and top section
and squeeze the framework together.
This will extend the framework even
further. You will see now that the
corner sliding leg joint will be inches
away from the location hole.
Step 3 - Frame

6
Now, while keeping tension on the
centre apex, your partner can go to a
corner of the shelter, carefully roll the
canopy up slightly and lock the joint
into place. Once one joint is in place,
you can release the pressure from the
frame work and lock the other joints
in place. All the joints are spring
loaded, pull pin design, and will lock
in automatically.
Step 4 - Frame

7
It is best to extend the shelter legs
one side at a time. To extend, lift the
leg from the ground slightly and
release the pull pin and slide the
inner leg out. The inner leg can
now extend and be locked in at the
required height. At this point the
frame should be pegged on to soft
ground, or weighted on hard stand-
ing ground, making sure all legs are
straight, and not sticking out.
Step 5 - Frame

8
Each of the sides are attached in the
same way, one at a time. First align
and connect the Velcro strips along
the top.
Then secure the Velcro leg straps
around the leg. There is an elastic
securing strap that you can wrap
around the leg, locate the metal end
and put into the hole on the leg. Each
side wall should then be zipped to the
adjoining panel. Repeat on all sides
as required.
Step 6 - Sidewalls

9
The side walls are designed to be a
tight fit, this ensures they look neat
and professional, if you struggle to
join the last side, use the additional
joining strip we have provided. We
recommend using this for the first few
uses of the shelter, until the material
stretches slightly.
Step 7 - Sidewalls

10
Each foot plate has holes for peg-
ging, it is important that the shelter is
pegged or secured no matter what the
conditions are.
Canopro Elite shelters have eyelet
pegging points on the side walls.
These can be pegged when on soft
ground.
If on hard standing weights or sand
bags must be used. Depending on the
conditions these can be stacked to
more or less weight
Securing The Frame

11
If you purchased a Anchor Kit with
your shelter or if your using the ropes
and spikes supplied by Surf and Turf,
connect your rope or strap around
the top joint on the leg and secure,
then connect the other end around the
metal peg. Hammer the peg into the
ground, at an angle and then pull the
rope tight.
Using Anchor Kit

12
Our Instant Shelters are robust and designed to be used in most weather
conditions. But it is important that you assess the conditions on the day. If the
conditions get too severe you may need to take the shelter down to
eliminate any damage. It is your responsibility that the structure is safe.
When taking down the Instant shelter ensure that all leg joints, corner joints
and leg adjusting joints are released. Ensure that the Velcro securing straps
are all un-done.
If when taking the shelter down, it feels excessively stiff, stop and check all
joints and Velcro securing straps.
Never force your frame to close, this will cause damage.
Although we recommend removing the canopy material after each use, it is
possible to leave the canopy on the frame. Extra care must be taken to ensure
the material is not trapped in the frame work. (Refer to page 14 Paragraph 3
for more details)
When transporting our Instant Shelters we recommend standing the unit up. If
this is not possible then it is best to remove the canopy material, to stop the
risk of damage.
Tips for Dismantling

13
White Cover
Canopy Protector Bag
(comes included with all
shelters)
Included with all of our stock colored
canopies and vinyl printed Instant
Shelters is our Canopy Protector Cover.
This draw string bag goes over the
canopy when the frame is packed
down, prior to putting the shelter in the
bag. It assist’s in the protection of your
canopy and stops it from getting
marked by the frame bag.

14
Do not store your canopy wet! Before storage, make sure
that your canopies and sidewalls are dry before putting
them back in their respective storage bags. This is to
prevent mold damage.
Remember to always keep your frame properly anchored,
high wind conditions can blow away an unsecured shelter.
Use either the stakes provided or additional weight
options (steel weights and sandbags available ).
When folding the shelter back for storage, be sure to
pull all sides of the canopy out about half way down the
outside of frame. This is to prevent the material getting
caught in the cross member joints and to avoid tears and
pinholes.
Put up each sidewall section while working in a clockwise
direction as you zip up each side; make sure the zippers
are on the outside of the leg. If the zipper is not in the
middle of the leg when zipping the next section, it maybe
because the velcro is rippled and using up material or the
frame legs are not straight. If you are experiencing
problems zipping the last section together, use the 4”
strip provided as a filler.
How to take care

15
How to take care
Here at Surf & Turf, we will doeverythingwecanto
ensure you are happy with our products.Please take a
few minutes to read through this advice sheet for some
important tips.
For more advice on erecting and dismantling your shelter, please see the
instructions sheet, and/or instructional videos on our website.
•Please ensure care is taken when opening the boxes containing your goods.
The canopy and sidewalls are packed well within the cardboard boxes, but
could be torn if the boxes are opened with a sharp object.
•It is not necessary to have any more than two people to erect your Surf & Turf
Shelter. The individuals can simply stand opposite each other and pull the
structure outwards without applying too much force. Should there be more
than two people attempting to erect a shelter, this could cause undue pressure
to be placed on the structure; resulting in damage.
•We recommend that you do not erect your Surf & Turf Shelter in adverse
weather conditions. Our products can be erected and dismantled within just a
few minutes, and it is the responsibility of the owner to determine if it is safe
for the structure to remain up, depending on the conditions.
•Please note that although we at Surf & Turf are confident in the quality of our
shelters, they are not sold or marketed as permanent structures and should not
be used for this purpose.

16
•Please ensure that you use all equipment provided (varying depending on the
product purchased), to anchor the structure down. This will assist in keeping
the shelter safe and will help to avoid damage to the frame.
•We highly recommend that you also use weights and the ground bar kit to
anchor your Instant Shelter if used on a hard standing. These can be in the
form of our steel weights, or sandbags (both of which are advertised on our
website).
•Should you damage or lose any parts for your Surf & Turf Shelter, we hold full
stock of any parts you may need, and we sell them at a cost price. We believe
that this helps to ensure that your purchase will last as long as possible and
the upkeep of it can be maintained at a minimum cost.
We strongly advise that you remove the canopy from the frame before
dismantling your Instant Shelter, and pack it away. Whilst we appreciate that
leaving this on the frame will help to save time when packing the frame down,
and erecting it again later, the canopy can easily be caught on the framework
of the Shelter. This can result in tears to the canopy which is not covered
under warranty.
• Please take care when packing the frame down, and do not force it to close. If
you do experience difficulty in closing the framework, there will be a reason
for this; such as something being caught.
• Our Surf & Turf Instant Shelters are all fully waterproof. You may notice
condensation on your Instant Shelter if it is left up over night.
This is perfectly normal.
How to take care

17
• If you are planning to use a Surf & Turf product for an event, we highly rec-
ommend that you check all the items that you receive from us beforehand and
also that you erect the shelter and check it over.This is to
ensure you’re happy with the product itself, and should ease the process of
erection of the product by the time you need it for your event.
• When using the anchor kit as suggested, and dismantling the shelter, please
ensure that the pegs are not pulled out by dragging the sidewall and the peg
along with it. The pegs can be removed with the use of another peg, or the
feet of the frame itself. To drag the material of the sidewall can
result in a tear to the eyelet.
• Please ensure you do not allow water/snow/ice to collect on the canopy, as
this could cause damage to both the frame structure and canopy material.
• If you have used your Instant Shelter in wet weather it is always
advisable to let the canopy and sides dry out before storing for a
prolonged period. If the canopy is stored wet, mold can appear which is often
difficult to remove.
• Nuts, bolts and screws can work loose over time so check and tighten
periodically.
How to take care

18
Our Canopro lite Instant Shelter frame is covered by 2 years manufacturing
warranty, starting from the date of purchase.
We keep a comprehensive list of spare parts in stock ready to ship should you
need them.
Courier charges will be applicable to any warranty claims. Proof of purchase
and photographic evidence will be required.
The canopy and side wall material is covered under the 12 months
manufacturer’s warranty. This covers faults. It does not cover tears, rips or
damage caused through use, improper storage/transportation or weather.
The canopy and side walls are have been UV treated, however any material
used outside in the elements will fade over time and this comes within normal
wear and tear.
Our manufacturer’s warranty cover defects and faults, it does not cover
misuse, weather damage, improper assembly and disassembly or reasonable
wear and tear.
Lite Warranty Details

19
Should you believe you have a manufacturing fault on your Instant Shelter
you must:
•Contact Surf & Turf Instant Shelters immediately, either by phone or email.
•Provide photographic evidence of the fault via email
•Surf & turf Instant Shelters at our discretion, will then either repair or replace
the item if we believe it is in fact faulty.
•Delivery/collection charges are applicable to any warranty claims.
Lite Warranty Details

20
Refunds & Returns
1.2 The goods must be returned to Surf & Turf within 7 working days from receipt
of delivery. We will process a full refund within 30 days following a quality
controlled inspection.
1.3 Please note: It is the responsibility of the customer to ensure that the goods
are returned to Surf & Turf in such condition that they can be returned to
stock. Therefore, they should remain in their original condition and in our
packaging and must be unused.
1.4 If the items satisfy our quality control checks, we will process a full refund,
minus a 3% handling fee, and any delivery costs incurred by us.
1.5 We are unable to offer refunds on bespoke products or that have been
personalised on your instruction.
1.6 Unless the goods are defective, damaged, or not as specified on your invoice,
then you are responsible for returning the goods to Surf & Turf. You are
responsible for the goods until they reach us, so we highly recommend that
you use Recorded Delivery (or any secure service, requiring a signature on
delivery), when returning goods to us, so that you can track the item to ensure
it reaches us and that we have acknowledged receipt of the goods.
1.7 Please note: Surf & Turf reserves the right to refuse return; therefore please
ensure that before any product is returned to us, you have notified our office
to ensure we are happy to receive the goods.