SURF & TURF Robusta User manual
ROBUSTA
SHELTER
(10ft x 10ft) - (15ft x 10ft) - (20ft x 10ft)
Assembly & Elevation
A step-by-step guide to constructing your canopy
Thank you for purchasing from Surf & Turf Instant Shelters, the leading supplier of pop up
Our Instant Shelters are designed to be simple to erect, however we strongly recommend
reading our instructions fully before using the Instant Shelter and keeping them with the
Shelter at all times.
We recommend that no more than 2 people erect this Instant
Shelter, to avoid the risk of damaging the frame.
CONTENTS
Receiving Your Package & First Steps 3
Setting Up Your Canopy 4
Erecting Your Instant Shelter 5-7
Setting Up Your Sidewalls 8-9
Securing The Frame 10
Tips For Dismantling 12
Canopy protector bag 12
General Care 13
How To Maintain Your Investment 14-15
Warranty, Refunds & Returns Policy 16-18
Spare Parts Lists 19-21
Should you require any further help or information please
contact us at
info@gosurfturf.com
3
Step1: Remove From Bag
Your shelter will arrive in separate
boxes. First, remove the frame from the
box and take it out of its bag. Set the
frame bag aside where it will not be
damaged.
Step 2:Lubricate (recommended)
For it’s first use, it is good to lubricate
the legs to ensure the sliding joints
move freely.
Step3: ExtendThe Frame
With your partner on the opposite side,
grab two legs, slightly lift and walk back-
wards away from eachother. Stretch your
arms out as far as they can go.
Receiving Your Instant Shelter
*Importantnoteonshippedproducts
The moment you receive your packages, please
ensure they don’t have any signs of damage. If
you feel that there might be missing pieces or
damage, write down your concerns on the
shippers paper work and then sign. DO NOT use
4
Step4:Place Canopy
Place the canopy over the extended
frame. Ensure that the peak of the
canopy is sitting comfortably on the
centre apex to avoid unnecessary stress
and friction on the material.
Step5:LocateCorners
Once the canopy is pulled over the
frame, locate the corners of the canopy
and hang on the leg in preperation for
step 6.
Step6: Anti-SagBolts
In the small canvas bag that comes with
your frame you will find rope, anchor
left). With the frame low to the ground,
insert your bolts. Install the threaded
bolt through the grommet of the canopy
and into the threaded hole in the legs.
Once threaded, secure the velcro in the
corner of the canopies to the velcro
of the leg.
Setting Up The Canopy
5
Step7: OpenTheFrame
We can now open the frame closer to it’s
final width. With your partner, grab the
bottom crossbar section as seen in
each other as far as you can go.
The goal here is to get the red pull pins
as close to its locking position at the top
of the leg as possible.
For setting up solo, place one hand on
the top three way joint and one under
the bottom joint. Squeeze them together
as you walk backwards as seen in image
and squeeze
the framework together. This will extend
the framework. You will see now that the
corner sliding leg joint with the red pull
pin will be inches away from the location
hole.
Erecting Your Instant Shelter
6
Step 8:Setting Pull Pins
Slightly roll up the canopy material in
the corners and push up the cross bar
sections as seen in image two. Once
release the center apex.
will automatically lock into place once
over its final hole setting.
Erecting Your Instant Shelter
7
Step9:Raising TheShelter
inches from the ground and release the pull pin. The inner leg will slide out. The
inner leg can now extend and be locked in at the required height.
I, start by raising the middle leg and bring the two
corners down afterwards. Repeat for the other side. This will prevent uneccessary
stress on the frame.
Erecting Your Instant Shelter
8
corners of the sidewalls velcro strip.
inside of the leg and attach to the velcro,
allowing for the zipper to wrap around
straight and hook to the canopy velcro
very tightly all the way across.
Once complete, secure the velcro leg
straps as seen in image two.
Zip the next sidewall to the previous and
pull tight before pressing to velcro. Install
direction for all four.
Secure the velcro to the legs and insert
the elasticated hooks into the leg hole
as seen left to secure the bottom of the
sidewall.
Setting Your Sidewalls
soft ground, or weighted on hard standing ground, making sure all legs are straight,
and not sticking out.
9
professional. If you struggle to join the final side, use the additional 4” joining strip
we have provided as seen above.
We recommend using this for the first few uses of the shelter, until
the material stretches slightly.
Setting Your Sidewalls
10
Each foot plate has holes for pegging, it is important
that the shelter is pegged or secured no matter
what the conditions are.
Securing The Frame
Surf&TurfWeight Options
If on hard standing ground, some form of weights must be used. Depending on the
conditions these can be stacked to more or less weight.
11
spikes supplied by Surf and Turf, connect your rope or strap around the top joint of
the leg as seen above and secure. Then, connect the other end around the metal
peg. Hammer the peg into the ground at an angle and then pull the rope tight.
Our Instant Shelters are robust and designed to be used in most weather
conditions. With that being said, it is important that you assess the conditions on
the day. If the conditions get too severe you may need to take the shelter down to
eliminate any risk of damage.
It is your responsibility that the structure is safe!
Using Anchor Kit
12
When taking down the Instant shelter, ensure that all leg joints, corner joints and leg
adjusting joints are released. Ensure that the Velcro securing straps are all un-done.
If when taking the shelter down, it feels excessively stiff, stop and check all joints,
Velcro securing straps and the canopy.
not trapped in the frame work.
When transporting our Instant Shelters we recommend standing the unit up. If this is
not possible then it is best to remove the canopy material, to stop the risk of damage.
the risk of damage.
Tips For Dismantling
White Cover
CanopyProtectionBag
Included with all of our stock colored and printed Instant
Shelters is our Canopy Protector Cover. This draw string bag
goes over the canopy when the frame is packed down,
prior to putting the shelter in the bag.
This additional bag will protect the canopy from
unnecessary wear, tear and any markings from the
cover or wheeled bag while in transit or storage.
13
that your canopies and sidewalls are dry before putting
them back in their respective storage bags. This is to
prevent mold damage.
Remember to always keep your frame properly anchored,
high wind conditions can blow away an unsecured shelter.
Use either the stakes provided or additional weight
When folding the shelter back for storage, be sure to
pull all sides of the canopy out about half way down the
outside of frame. This is to prevent the material getting
caught in the cross member joints and to avoid tears and
pinholes.
direction as you zip up each side; make sure the zippers
are on the outside of the leg. If the zipper is not in the
middle of the leg when zipping the next section, it maybe
because the velcro is rippled and using up material or the
frame legs are not straight. If you are experiencing
problems zipping the last section together, use the 4” strip
How to take care
14
Maintaining Your Investment
At Surf&TurfInstant Shelters ,
fewminutes toread through thisadvicesheetforsomeimportanttips.
For more advice on erecting and dismantling your shelter, please see the
instructions sheet, and/or instructional videos on our website and YouTube.
• Please ensure care is taken when opening the boxes containing your goods. The
canopy and sidewalls are packed well within the cardboard boxes, but could be torn if
• It is not necessary to have any more than two people to erect your Surf & Turf
Shelter. The individuals can simply stand opposite each other and pull the structure
outwards without applying too much force. Should there be more than two people
structure; resulting in damage.
• We recommend that you do not erect your Surf & Turf Shelter in adverse weather
and it is the responsibility of the owner to determine if it is safe for the structure to
remain up, depending on the conditions.
• Please note that although we at Surf & Turf are confident in the quality of our
shelters, they are not sold or marketed as permanent structures and should not be
used for this purpose.
purchased), to anchor the structure down. This will assist in keeping the shelter safe
and will help to avoid damage to the frame.
• We highly recommend that you also use weights and the ground bar kit to
•Should you damage or lose any parts for your Surf & Turf Shelter, we hold full stock of
to ensure that your purchase will last as long as possible and the upkeep of it can be
15
We strongly advise that you remove the canopy from the frame before
dismantling your Instant Shelter, and pack it away. Whilst we appreciate that leaving this on
the frame will help to save time when packing the frame down, and erecting it again later,
the canopy can easily be caught on the framework of the Shelter. This can result in tears to
the canopy which is not covered under warranty.
• Please take care when packing the frame down, and do not force it to close. If you do
something being caught.
• Our Surf & Turf Instant Shelters are all fully waterproof. You may notice
condensation on your Instant Shelter if it is left up over night.
This is perfectly normal.
recommend that you check all the items that you receive from us beforehand and
also that you erect the shelter and check it over. This is to ensure you’re happy with
the product itself, and should ease the process of setting up the product by the time
you need it for your event.
• When using the anchor kit as suggested and dismantling the shelter, please ensure
that the pegs are not pulled out by dragging the sidewall and the peg along with it.
The pegs can be removed with the use of another peg, or the feet of the frame itself.
• Please ensure you do not allow water/snow/ice to collect on the canopy, as this could
cause damage to both the frame structure and canopy material.
• If you have used your Instant Shelter in wet weather it is always advisable to let
stored wet, mold can appear which is often difficult to remove.
periodically.
Maintaining Your Investment
16
warranty, starting from the date of purchase.
Courier charges will be applicable to any warranty claims. Proof of purchase
and photographic evidence will be required.
The canopy and side wall material is covered under the 12 months
manufacturer’s warranty. This covers faults. It does not cover tears, rips or
damage caused through use, improper storage/transportation or weather.
The canopy and side walls are have been UV treated, however any material
used outside in the elements will fade over time and this comes within normal
wear and tear.
Our manufacturer’s warranty cover defects and faults, it does not cover
misuse, weather damage, improper assembly and disassembly or reasonable
wear and tear.
• Contact Surf & Turf Instant Shelters immediately, either by phone or email.
• Surf & turf Instant Shelters at our discretion, will then either repair or replace
the item if we believe it is in fact faulty.
• Delivery/collection charges are applicable to any warranty claims.
1.2 The goods must be returned to Surf & Turf within 7 working days from receipt
controlled inspection.
Warranty & Returns
17
ensure that the goods are returned to Surf & Turf in such condition that they
can be returned to stock. Therefore, they should remain in their original
condition and in our packaging and must be unused.
1.5 We are unable to offer refunds on bespoke products or that have been
personalised on your instruction.
1.6 Unless the goods are defective, damaged, or not as specified on your invoice,
then you are responsible for returning the goods to Surf & Turf. You are
responsible for the goods until they reach us, so we highly recommend that
delivery), when returning goods to us, so that you can track the item to ensure
it reaches us and that we have acknowledged receipt of the goods.
ensure that before any product is returned to us, you have notified our office
to ensure we are happy to receive the goods.
returns form. This will contain your unique returns number and should be print-
without this.
Surf & Turf Instant Shelters
Warranty & Returns
18
FaultyorDefectiveItems
1.10
need to be notified of said fault, within seven working days
of you receiving the goods.
1.11 In order to replace the faulty item, we may ask to see photographic evidence of the
-
identiary requirement will enable us to make an informed decision about whether to
repair or replace the item in question.
-
turing fault).
1.13 We reserve the right to repair or replace goods which have been proven faulty.
for refund/returns as outlined, may have also expired.
-
refund. However, Surf & Turf reserves the right to refuse to refund, when
bespoke work has been carried out on your instructions.
Warranty & Returns
19
BD25 - Middle Leg Complete
$60
BD26 - Middle Leg Top Only
$43
Prices plus HST/Delivery
BB10 - Centre Pole Mushroom
BD8 - Centre Pole Sliding Joint
$9
BD13 - Middle Leg Sliding Joint
$10
BD7 - Bottom Centre Pole Joint
$9
BD12 - Corner Leg Sliding Joint
$10
BD6 - Top Centre Pole
$14
BD11 - Corner Top Joint
$10
BD2 - Inner Lower Leg
$20
BD5 - Lower Centre Pole
$31
BD1 - Corner Leg
Top Section Only
$43
BD24 - Corner Leg Complete
$60
$7
BD14 - Leg Adjust Joint
$10
BD4 - Top Centre Pole &
Plastic Cap
$20
www.gosurfturf.com[email protected]
$50
BD27 - Centre Pole Complete
20
BD3 - Double Cross Bar
With Connector
BD21 - Single Cross Bar
No Connector
$15
$35
BD10 - Middle Leg Top Joint
$10
BD15 - 3 Way Connector
$10
BD16 - Cross Bar Connector
$10
BD17 - Plastic Bung For
Cross Bar Ends
$1
BD18 - Screw To Attach
Cross Bar To Joints
$1
BD19 - Screw To Attach
Joints To Legs
$1
BD20 - Screw To Attach
Pull Pin To Joint
$1
BA20 - Pull Pin
$5
Prices plus HST/Delivery
BA19 - Bauble
$5
BB18 - Rubber Washer For
Cross Bar Connector
50
www.gosurfturf.com[email protected]
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