SVSi N1000 Series User manual

N1000 QUICK START
Please contact SVSi technical support @ svsiav.com or 256.461.7143 x9900 for any
installation issues. Visit our support webpage at support.svsiav.com.
Distribution Switching Recording Windowing Wall Processing Control
Southern Vision Systems, Inc.  256. 461.7143  www.svsiav.com
SVSi is a trademark of Southern Vision Systems, Inc. in the United States and other countries.
800DOCN1000QSREV2.0
Made in the USA.
Troubleshooting Guidelines
Optional Accessories:
N9312 12V External Power Supply N9101 Rack Mounting Wings
N9102 1RU Rack Shelf (holds 2 cards) N6123 Dual-Channel Networked Video Recorder
N9206 2RU Card Cage (holds 6 cards) N1510 4x1 Windowing Processor
N9312 12V Power Supply N9382 1RU 12V/16-Unit Power Supply
Problem Possible Solutions
Video is not transmitting. • Verify that the encoder TX Enable setting is turned
on. (Encoders ship from the factory with their video
output turned off by default.)
“Local Play” graphic is displayed. • Verify decoder is assigned to view a valid stream in
the N-Able matrix.
• Verify decoder is currently in “live play” mode
(black text on matrix view).
• Verify network is properly configured and set up. If
needed, connect encoder directly to decoder to
verify network issues.
“Host Play” graphic is displayed. • Verify encoder is in live play mode (black text in
matrix).
• Verify source is attached and is outputting a valid
signal (DVI light on encoder is lit).
“Unsupported Resolution” graphic
is displayed.
• Change source resolution to a valid resolution (try
720p60).
• Verify cabling is correct.
“Copy Protected Content” screen is
displayed.
• Contact SVSi technical support.
Black screen/no graphic is
displayed.
• Set decoder to local play. If the local play graphic
does not appear, check the display input settings
and cabling.
• If local play appears, set decoder to live play and
verify network is configured properly.
No Audio is detected. • If there is no audio on all decoders, verify audio
settings are correct on encoder.
• If there is no audio on a single decoder, verify
audio settings are correct on decoder.
Congratulations on the purchase of your N1000 series product — part of SVSi’s family of
Networked AV products. An SVSi Networked AV system comprises video and/or audio encoders,
decoders, and other network accessories including recording solutions, multi-window processing,
audio-only end points, and system controllers. The system allows you to distribute HD Video,
Audio and Control across a gigabit Ethernet network. Options are available for recording,
playback, and wall processing.
Network Bandwidth per video stream = 880Mbs. All units must be home-runned to a gigabit Ethernet layer-3
switch supporting IGMP-query with Immediate Leave. Please contact SVSi to obtain a pre-configured switch or
for details on configuring an existing switch.
Analog or digital video is input through the DVI-I connector on the N1000 encoder and converted to
network packets for output through the RJ45 connector. Audio can be input as embedded digital
audio through the DVI-I connector or as balanced/unbalanced analog audio through the 5-pin
phoenix connector. Both encoder and decoder can be powered either +12V externally with optional
power supply or by power-over-Ethernet (PoE).
The N1000 series decoder accepts the network packets and reconstitutes synchronized video and
audio for display through its DVI-D port. Digital-only video is output by the decoder. Audio can be
output as embedded digital audio through the DVI-D connector or as balanced/unbalanced analog
audio through the 5-pin phoenix connector. IR and serial commands can be transmitted by either
encoder or decoder using SVSi's free N-Able configuration software, SVSi's N8000-series
controller, or using third party controllers. IR and serial ports are not pass-through and must use a
central controller to direct commands to each device.
1
N1000 Series Encoder Rear View
7.888
1 2 3 4 5 6 7
1.050
1) 12VDC Input (not needed with PoE)
2) Status Indicators
3) RJ45 Auto-Sensing Gigabit Ethernet
Switch Port — PoE
4) IR 2-Pin Phoenix Connector
5) RS232 Connection
6) Analog Audio Input Connection
7) DVI-I Digital Input
8) Analog Audio Output Connection
9) DVI-D Digital Output
7.888
1.050
1 2 3 4 5 8 9
N1000 Series Decoder Rear View

Installing and Configuring Your New Networked AV Product
Before using your N1000 unit, it must be configured using SVSi's free N-Able software (formally
called Conductor NetLite software). Please download N-Able for PC or Mac at
http://svsiav.com/support/resources/software.
Steps for auto discovering devices on the network:
1. Download and install N-Able.
2. Attach devices to the managed network switch.
3. Disable the wireless adapter on your computer (it must be hard-wired to the switch).
4. Connect the host PC running N-Able to the network switch.
5. Open the N-Able application.
6. Discover the devices on your network by clicking Auto Discover on the Unit Management
tab.
Auto discovery is a broadcast command and will discover all units even if they are not in the same
IP subnet. However, you will not be able to configure units until they are in the same subnet as the
host PC. N-Series devices are shipped in Auto-IP mode with a default IP address of
169.254.xxx.xxx. Before attempting configuration, some changes must be made to the host PC.
Steps for IP address configuration (for Windows 8):
1. Select Control Panel > Network and Sharing Center from the Start menu.
2. Select Change adapter settings.
3. Select the wired interface connected to your AV network.
4. Click the Properties button.
5. Scroll down in the list to the Internet Protocol Version 4 (TCP/IPv4) option. Highlight it and
click the Properties button.The screen shown below is displayed.
6. Enable the Use the following IP address option, and enter the static IP address provided to
you by your network administrator.
Note: If the PC does not need Internet access, you can simply enter a unique 169.254.xxx.xxx IP
address with a 255.255.0.0 Subnet mask. Please contact your network administrator if you are
unsure of how to configure the existing interface.
Note: If the PC has a statically-assigned IP address, click on the Advanced button. Then click
Add to enter a unique 169.254.xxx.xxx address with a subnet of 255.255.0.0.
Understanding the N-Able Interface
Once the host IP address is configured properly, you can view all discovered units using the
N-Able software. The N1000 units are displayed on the following tabs:
•Unit Management tab — N1000 units have N1000 Encoder/Decoder listed in their Type
fields.
•Video Matrix tab — N1000 units are found on the N1000 sub-tab on the Video Matrix screen
(as shown below).
In the Video Matrix tab (shown in the screen above) encoder devices are displayed in columns
and decoder devices are displayed in rows. ‘Mouse’ over any column or row to view tooltips
providing critical information about each device. Double-click any device to view its control page
(shown below). Enter admin and password as the default username and password.
Note: Please disable scaling on the decoder for minimum latency.
Red Text - No video source (encoder) or no display (decoder).
Gray Text - Video output for this unit is disabled.
Black Text - Unit is in live play mode.
Blue Text - Unit is playing locally-stored content.

Installing and Configuring Your New Networked AV Product
Before using your N1000 unit, it must be configured using SVSi's free N-Able software (formally
called Conductor NetLite software). Please download N-Able for PC or Mac at
http://svsiav.com/support/resources/software.
Steps for auto discovering devices on the network:
1. Download and install N-Able.
2. Attach devices to the managed network switch.
3. Disable the wireless adapter on your computer (it must be hard-wired to the switch).
4. Connect the host PC running N-Able to the network switch.
5. Open the N-Able application.
6. Discover the devices on your network by clicking Auto Discover on the Unit Management
tab.
Auto discovery is a broadcast command and will discover all units even if they are not in the same
IP subnet. However, you will not be able to configure units until they are in the same subnet as the
host PC. N-Series devices are shipped in Auto-IP mode with a default IP address of
169.254.xxx.xxx. Before attempting configuration, some changes must be made to the host PC.
Steps for IP address configuration (for Windows 8):
1. Select Control Panel > Network and Sharing Center from the Start menu.
2. Select Change adapter settings.
3. Select the wired interface connected to your AV network.
4. Click the Properties button.
5. Scroll down in the list to the Internet Protocol Version 4 (TCP/IPv4) option. Highlight it and
click the Properties button.The screen shown below is displayed.
6. Enable the Use the following IP address option, and enter the static IP address provided to
you by your network administrator.
Note: If the PC does not need Internet access, you can simply enter a unique 169.254.xxx.xxx IP
address with a 255.255.0.0 Subnet mask. Please contact your network administrator if you are
unsure of how to configure the existing interface.
Note: If the PC has a statically-assigned IP address, click on the Advanced button. Then click
Add to enter a unique 169.254.xxx.xxx address with a subnet of 255.255.0.0.
Understanding the N-Able Interface
Once the host IP address is configured properly, you can view all discovered units using the
N-Able software. The N1000 units are displayed on the following tabs:
•Unit Management tab — N1000 units have N1000 Encoder/Decoder listed in their Type
fields.
•Video Matrix tab — N1000 units are found on the N1000 sub-tab on the Video Matrix screen
(as shown below).
In the Video Matrix tab (shown in the screen above) encoder devices are displayed in columns
and decoder devices are displayed in rows. ‘Mouse’ over any column or row to view tooltips
providing critical information about each device. Double-click any device to view its control page
(shown below). Enter admin and password as the default username and password.
Note: Please disable scaling on the decoder for minimum latency.
Red Text - No video source (encoder) or no display (decoder).
Gray Text - Video output for this unit is disabled.
Black Text - Unit is in live play mode.
Blue Text - Unit is playing locally-stored content.

N1000 QUICK START
Please contact SVSi technical support @ svsiav.com or 256.461.7143 x9900 for any
installation issues. Visit our support webpage at support.svsiav.com.
Distribution Switching Recording Windowing Wall Processing Control
Southern Vision Systems, Inc.  256. 461.7143  www.svsiav.com
SVSi is a trademark of Southern Vision Systems, Inc. in the United States and other countries.
800DOCN1000QSREV2.0
Made in the USA.
Troubleshooting Guidelines
Optional Accessories:
N9312 12V External Power Supply N9101 Rack Mounting Wings
N9102 1RU Rack Shelf (holds 2 cards) N6123 Dual-Channel Networked Video Recorder
N9206 2RU Card Cage (holds 6 cards) N1510 4x1 Windowing Processor
N9312 12V Power Supply N9382 1RU 12V/16-Unit Power Supply
Problem Possible Solutions
Video is not transmitting. • Verify that the encoder TX Enable setting is turned
on. (Encoders ship from the factory with their video
output turned off by default.)
“Local Play” graphic is displayed. • Verify decoder is assigned to view a valid stream in
the N-Able matrix.
• Verify decoder is currently in “live play” mode
(black text on matrix view).
• Verify network is properly configured and set up. If
needed, connect encoder directly to decoder to
verify network issues.
“Host Play” graphic is displayed. • Verify encoder is in live play mode (black text in
matrix).
• Verify source is attached and is outputting a valid
signal (DVI light on encoder is lit).
“Unsupported Resolution” graphic
is displayed.
• Change source resolution to a valid resolution (try
720p60).
• Verify cabling is correct.
“Copy Protected Content” screen is
displayed.
• Contact SVSi technical support.
Black screen/no graphic is
displayed.
• Set decoder to local play. If the local play graphic
does not appear, check the display input settings
and cabling.
• If local play appears, set decoder to live play and
verify network is configured properly.
No Audio is detected. • If there is no audio on all decoders, verify audio
settings are correct on encoder.
• If there is no audio on a single decoder, verify
audio settings are correct on decoder.
Congratulations on the purchase of your N1000 series product — part of SVSi’s family of
Networked AV products. An SVSi Networked AV system comprises video and/or audio encoders,
decoders, and other network accessories including recording solutions, multi-window processing,
audio-only end points, and system controllers. The system allows you to distribute HD Video,
Audio and Control across a gigabit Ethernet network. Options are available for recording,
playback, and wall processing.
Network Bandwidth per video stream = 880Mbs. All units must be home-runned to a gigabit Ethernet layer-3
switch supporting IGMP-query with Immediate Leave. Please contact SVSi to obtain a pre-configured switch or
for details on configuring an existing switch.
Analog or digital video is input through the DVI-I connector on the N1000 encoder and converted to
network packets for output through the RJ45 connector. Audio can be input as embedded digital
audio through the DVI-I connector or as balanced/unbalanced analog audio through the 5-pin
phoenix connector. Both encoder and decoder can be powered either +12V externally with optional
power supply or by power-over-Ethernet (PoE).
The N1000 series decoder accepts the network packets and reconstitutes synchronized video and
audio for display through its DVI-D port. Digital-only video is output by the decoder. Audio can be
output as embedded digital audio through the DVI-D connector or as balanced/unbalanced analog
audio through the 5-pin phoenix connector. IR and serial commands can be transmitted by either
encoder or decoder using SVSi's free N-Able configuration software, SVSi's N8000-series
controller, or using third party controllers. IR and serial ports are not pass-through and must use a
central controller to direct commands to each device.
1
N1000 Series Encoder Rear View
7.888
1 2 3 4 5 6 7
1.050
1) 12VDC Input (not needed with PoE)
2) Status Indicators
3) RJ45 Auto-Sensing Gigabit Ethernet
Switch Port — PoE
4) IR 2-Pin Phoenix Connector
5) RS232 Connection
6) Analog Audio Input Connection
7) DVI-I Digital Input
8) Analog Audio Output Connection
9) DVI-D Digital Output
7.888
1.050
1 2 3 4 5 8 9
N1000 Series Decoder Rear View