Symantec Shelf NetBackup 5220 Installation and operating manual

NetBackup 5220 and Symantec Storage
Shelf™
Safety Guide
Release 2.0

NetBackup 5220 and Symantec Storage Shelf™: Safety
Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Last updated: June 10, 2011.
Legal Notice
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Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features and
functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the other
functional areas within Symantec to answer your questions in a timely fashion. For
example, the Technical Support group works with Product Engineering and
Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s support offerings include the following:
A range of support options that give you the flexibility to select the right
amount of service for any size organization
Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
Upgrade assurance that delivers software upgrades
Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site at
the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at
the computer on which the problem occurred, in case it is necessary to replicate the
problem.
When you contact Technical Support, please have the following information
available:
Product release level
Hardware information

Available memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
Error messages and log files
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
Questions regarding product licensing or serialization
Product registration updates, such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade assurance and support contracts
Information about the Symantec Buying Programs
Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals
Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan [email protected]

5
Europe, Middle-East, and Africa [email protected]
North America and Latin America [e-mail]

Contents
Chapter 1 Chapter 1 About this guide ................................................................ 9
Introducing this guide ............................................................................................................. 9
Product version ......................................................................................................................... 9
Intended audience ..................................................................................................................... 9
Product documentation .........................................................................................................10
NetBackup 5220 and Symantec Storage Shelf documents ...................................10
NetBackup 5200 Series documentation ....................................................................10
Chapter 2 Chapter 2 Installation/Assembly Safety Instructions....................... 12
English ......................................................................................................................................12
Safety Steps – Chassis cover removal:.......................................................................12
Deutsch......................................................................................................................................14
Français ..................................................................................................................................... 16
Español......................................................................................................................................18
Italiano.......................................................................................................................................20
Chapter 3 Chapter 3 Detailed Safety Information............................................ 22
Product safety information ..........................................................................................22
Safety warnings and cautions......................................................................................22
Applications.....................................................................................................................23
Equipment handling practices ....................................................................................23
Power and electrical warnings....................................................................................24
Power cord usage...........................................................................................................24
System access warnings................................................................................................ 25
Rack mount guidelines..................................................................................................26
Electrostatic discharge (ESD)..................................................................................... 27
Battery replacement ......................................................................................................27
Cooling and airflow .......................................................................................................29
Laser peripherals or devices ........................................................................................ 29
Chapter 4 Chapter 4 NetBackup 5220 and Symantec Storage Shelf description30
Features............................................................................................................................ 31
Hot-swappable and non-hot-swappable components ............................................34
NetBackup 5220 components......................................................................................35
NetBackup 5220 front view.........................................................................................39
NetBackup 5220 rear panel..........................................................................................40
NetBackup 5220 and Symantec Storage Shelf rack mounting............................42

7
NetBackup 5220 and Symantec Storage Shelf chassis covers ............................. 43
Chapter 5 Chapter 5 Alarms.............................................................................. 44
System-induced power-off of the NetBackup 5220......................................................... 44
Chapter 6 Chapter 6 NetBackup 5220 hardware removal and replacement ... 48
Before you begin ..................................................................................................................... 48
Tools and supplies......................................................................................................... 48
Unpacking the NetBackup 5220.......................................................................................... 48
NetBackup 5220 guide rails and rack................................................................................. 49
Removing and re-installing the chassis cover ................................................................. 49
Removing the NetBackup 5220 chassis cover ........................................................ 49
Re-installing the NetBackup 5220 chassis cover ................................................... 51
Chapter 7 Chapter 7 Symantec Storage Shelf hardware removal and
replacement......................................................................................................... 54
Before you begin ..................................................................................................................... 54
Tools and supplies......................................................................................................... 54
Unpacking the Symantec Storage Shelf ............................................................................ 55
Symantec Storage Shelf guide rails and rack ................................................................... 55
Symantec Storage Shelf cover/chassis .............................................................................. 56
Chapter 8 Appendix A: Technical References ................................................... 57
750W single power supply input voltages ....................................................................... 57
System Environmental Specifications................................................................................ 58
Chapter 9 Appendix B: Regulatory and Certification Information.................... 59
Product Regulatory Compliance......................................................................................... 60
Product Safety Compliance .................................................................................................. 60
Product EMC Compliance - Class A Compliance........................................................... 61
Product Ecology Compliance .............................................................................................. 61
Certifications / Registrations / Declarations .................................................................. 62
Electromagnetic Compatibility Notices ............................................................................ 63
FCC Verification Statement (USA) ........................................................................... 63
ICES-003 (Canada)........................................................................................................ 64
CE Declaration of Conformity (Europe) .................................................................. 64
VCCI (Japan)................................................................................................................... 64
BSMI (Taiwan)............................................................................................................... 64

8 Contents
Figures
NetBackup 5220 chassis (top, external view) .....................................................................................30
NetBackup 5220 components.................................................................................................................35
NetBackup 5220 mainboard components ............................................................................................37
NetBackup 5220 front..............................................................................................................................39
NetBackup 5220 rear panel.....................................................................................................................40
NetBackup 5220 rear panel ports..........................................................................................................41
Removing the NetBackup 5220 chassis cover ....................................................................................50
Chassis with cover removed....................................................................................................................51
Tables
NetBackup 5220 and Symantec Storage Shelf documentation set................................................10
NetBackup 5220 rear panel ports..........................................................................................................41
NIC port LED indications ......................................................................................................................42
Alarm information ....................................................................................................................................45
NetBackup 5220 power supply input voltages ...................................................................................57
System Environmental Specifications ..................................................................................................58

Chapter 1
Chapter 1
About this guide
Introducing this guide
This document provides detailed safety instructions related to the NetBackup 5220
and Symantec Storage Shelf. Safety information provides guidelines to protect
personnel and equipment from injury or damage.
Product version
The following table lists the product version related to this document.
Product Name Product Version
NetBackup 5220 2.0
Symantec Storage Shelf 2.0
Intended audience
This document describes maintenance items of the NetBackup 5220 in terms of
maintenance purpose, period, standards, and procedure.
This document is intended for:
Technical support engineers
System maintenance engineers

10 Chapter 1
About this guide
Product documentation
Product documentation
NetBackup 5220 and Symantec Storage Shelf documents
The six documents listed below are specific to the NetBackup 5220 appliance and the
Symantec Storage Shelf. Additional information can be obtained in NetBackup 5200
(52xx) Series documentation, listed in the next section.
NetBackup 5220 and Symantec Storage Shelf documentation set
Document
Product Description
Hardware Installation Guide
Hardware Troubleshooting Guide
Software Troubleshooting Guide
Safety Guide
Maintenance Guide
NetBackup 5200 Series documentation
The NetBackup 5200 Series documentation has comprehensive software
information. Features in the 5200 series documents may not be exactly the same as
those in the NetBackup 5220 and Symantec Storage Shelf but these documents
provide details, background information and usage scenarios.
Go to http://www.symantec.com/docs/DOC2792
NetBackup 5200 Series Administrator’s Guide
to download 5200 series
documents.
This document contains the following types of information:
Deployment information
Administering your appliance
Monitoring information