Symantec RP-S500 User manual

24 Aug 2021
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1 — Unpack the Appliance
Unpack the shipping package for the appliance and verify it
includes the following:
RP-S500 appliance
(2) AC power cords
(1) Null-modem serial cable
Grounding Hardware
2- and 4-post slide-rail kit
Accessing Appliance Documentation
Software License Agreement
Hardware Warranty Information
2 — Connect Cables
It is recommended that you plug in cables, verify LEDs, and
configure and license the appliance before mounting it in an
equipment rack. Make sure the appliance is on a flat, level
surface when performing the initial configuration. If you would
rather mount the appliance before performing configuration
tasks, skip to Mount the Appliance.
The following procedure describes a typical deployment for
RP-S500 appliances (as shown in Figure 1). For information
on other deployments, see the Reporter software documenta-
tion, available at: techdocs.broadcom.com
Figure 1: RP-S500 Deployment
Reporter Quick Start Guide
RP-S500 Appliance

RP-S500
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NOTE: Network cables are not included with the appliance.
Make sure to use only straight-through Ethernet cables.
Category 5E cables or better are recommended for
1000Base-T operation. Category 6A cables are
recommended for 10GBase-T operation.
To deploy the appliance and connect cables:
1. Remove the End User License Agreement (EULA) sticker
from the anti-static bag included with the appliance. By
removing the sticker and installing the product, you are
agreeing to the terms and conditions of the EULA.
2. Deploy the ProxySG appliance per the instructions in the
ProxySG Quick Start Guide. Connect an Ethernet cable
to one of the ProxySG appliance’s LAN ports and con-
nect the other end of the cable to a LAN switch.
3. Connect an FTP server to the LAN switch. The FTP
server will store log files from the ProxySG, which can
be downloaded to and processed by the RP-S500.
4. Connect an Ethernet cable to the RP-S500’s LAN 2:0 port
and connect the other end of the cable to the LAN switch.
5. Connect an Ethernet cable to the RP-S500’s MGMT 0:0
port and connect the other end of the cable to the MGMT
network switch.
6. Connect the included null-modem cable to the appli-
ance’s DB9 Serial port and connect the other end of the
cable to a serial terminal or workstation with terminal
emulation software. The serial connection is used to per-
form the appliance’s initial configuration.
7. Attach the lug-equipped end of the included grounding
wire (10 AWG) to both grounding studs on the appliance,
securing it with the star washers and M5 nuts. Attach the
other end of the grounding wire to a proper earth-ground.
8. Connect the included power cords to the appliance’s
power inlets and connect the other ends of the power
cords to a power source.
3 — Power On the Appliance and
Verify LEDs
To verify the appliance is operational:
1. Confirm the appliance’s power cords are securely
connected to a power source.
2. If the appliance does not automatically power on, press
the rear soft power switch.
NOTE: The state of the appliance’s soft power switch (on
or off) is retained when power is removed. This may ne-
cessitate pressing the power switch when reapplying
power to the appliance.
3. As the appliance boots, verify the following:
The power LED turns amber.
Near the end of the boot cycle, the Power LED alter-
nates between amber and green, indicating an uncon-
figured state.
After the boot cycle has completed, the LCD panel dis-
plays information about the appliance, such as model,
serial number, and IP address, which can be scrolled
through with the Right and Left Arrows.
Following the initial configuration and licensing, the
Power LED turns green.
During operation, the front-panel status LEDs indicate the
following states:
WARNING! Functioning hard drives in the RP-S500 are not
hot-swappable. Hard drives that have failed are hot
swappable.
LED Color Description
Power
Status
Off Powered off or no power present
Amber Booting
Amber/green
alternating
Not yet initialized
Green Powered on and configured
System
Status
Off Powered off or no power present
Green Normal
Amber System fault or not yet licensed
Amber blinking Critical fault

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4 — Perform the Initial Configuration
NOTE: To initialize the appliance, you need the following:
appliance IP address, primary DNS server IP address;
default gateway IP address; subnet mask; console
password for advanced CLI commands; admin password for
access to the appliance.
To perform the initial configuration for the appliance:
1. Confirm the appliance’s DB9 Serial port is connected to
a serial terminal or workstation with terminal emulation
software.
2. Open a terminal emulation program, such as Microsoft
HyperTerminal®, PuTTY, Tera Term, or ProComm™,
and configure it to use the following settings:
3. Power on the appliance (if it is not already powered on)
and, when prompted, press Enter three times.
4. When prompted, enter network configuration parame-
ters. If the appliance is connected to a network, the Con-
figuration Wizard attempts to verify the DNS server
address and auto-detect link settings.
5. When prompted, assign a Username and Password to
the admin account.
NOTE: The first time the RP-S500 boots, it requires approx-
imately 5 minutes to initialize the RAID array, after which the
appliance begins a one-time RAID synchronization that
takes approximately 10 hours. You can view the status of
the RAID synchronization with the show raid array com-
mand in the Management Center CLI. The appliance is fully
operational during RAID synchronization.
5 — License the Appliance
After the appliance has been initialized, complete the instal-
lation by licensing the appliance in CLI. If the appliance is
connected to the Internet with an HTTP Proxy, the proxy
must be configured before installing the license. Alternative-
ly, for closed networks (without Internet), you can host and
install the license file from a local HTTP server after down-
loading it from the Broadcom My Entitlements page.
To license the appliance (with Internet connectivity):
1. Open a terminal emulation program and log in to the
appliance.
NOTE: Confirm the appliance’s DB9 Serial port is con-
nected to a serial terminal or workstation and that the ter-
minal emulation software is configured as in Perform the
Initial Configuration.
2. When prompted with the Serial Console welcome
screen, to access CLI, press: 1
3. To access privileged commands, enter: enable
4. Configure the HTTP Proxy:
Enter: http-proxy configure
Enter settings for the HTTP Proxy server.
To enable use of the HTTP Proxy, enter:
http-proxy enable
To verify the network configuration, enter:
show setupinfo
5. To download and install the license, enter:
license download
6. To see the status of the license, enter: license view
The license the appliance from a local HTTP server
(without Internet connectivity):
1. Download the license file from My Entitlements:
Go to support.broadcom.com/security and click My
Entitlements. When prompted, enter the admin
Username and Password, then click Sign In.
Search for the appliance you want to license by enter-
ing its Serial Number, Site ID, or Email.
Baud rate: 9600 bps Data bits: 8
Parity: none Stop bits: 1
Flow control: none

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Follow the on-screen prompts to generate and down-
load the license file.
Host the license file on an HTTP server that is accessi-
ble by the appliance.
2. Open a terminal emulation program and log in to the ap-
pliance.
NOTE: Confirm the appliance’s DB9 Serial port is con-
nected to a serial terminal or workstation and that the ter-
minal emulation software is configured as in Perform the
Initial Configuration.
3. When prompted with the Serial Console welcome
screen, to access CLI, press: 1
4. To access privileged commands, enter: enable
5. To download and install the license, enter:
download-from license_file_location
The location must be an HTTP or HTTPS server. FTP
and SCP are not supported.
6. Exit CLI.
NOTE: After the license has been successfully installed,
wait at least one minute for services to start before
attempting to log in to the Management Console window.
6 — Verify Connectivity
Once the appliance has been initialized and licensed, verify
you can log in to the appliance’s Management Console
window.
To log in to the appliance’s Management Console window:
1. Open a browser and enter the appliance’s IP address
and port number. For example, an IP address of
192.168.2.42 with a port number of 8082 (the default),
would be: https://192.168.2.42:8082
2. When prompted, enter the admin Username and Pass-
word, then click Login. The Management Console win-
dow opens.
7 — Perform a Graceful Shutdown
Before mounting the appliance, log in to CLI and perform a
graceful shutdown of the appliance.
To perform a graceful shutdown:
1. Open a terminal emulation program and log in to the
appliance.
NOTE: Confirm the appliance’s DB9 Serial port is con-
nected to a serial terminal or workstation and that the ter-
minal emulation software is configured as in Perform the
Initial Configuration.
2. When prompted with the Serial Console welcome
screen, to access CLI, press: 1
3. To access privileged commands, enter: enable
4. When prompted, enter the enable Password specified
during the initial configuration.
5. Enter: shutdown
WARNING! Do not power off the appliance with the soft pow-
er switch or by removing the power cables! Abruptly removing
power can result in irreparable data loss. Always use the
shutdown command from CLI to power off the appliance.
8 — Mount the Appliance
The slide-rail kit included with the appliance allows it to be
mounted in a 4- or 2-post equipment rack. The slide-rail kit
includes the following parts:
The slide-rail kit included with the appliance allows it to be
mounted in a 4- or 2-post equipment rack. The slide-rail kit
includes the following parts:
Item
(2) Front brackets
(2) Inner rails
(2) Rear brackets
(4) Middle brackets
(8) M6x13 screws
(8) M6 cage nuts
(10) M4x5L screws
(4) M4x4L screws
RP-S500 Rail Kit

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NOTE: Installation of the slide rails requires an M4 nut driver
or adjustable wrench and a #2 Phillips head screwdriver. If
you are working alone, a mechanical lift is also required.
NOTE: The following procedure documents installation for 4-
post equipment racks (as shown in Figure 2). For 2-post instal-
lation, see the S-Series WebGuide, available at:
techdocs.broadcom.com/sseries
Rack Warnings and Precautions
CAUTION! Before mounting the appliance:
Power off the appliance (see Perform a Graceful
Shutdown) and disconnect all cables.
Verify that the weight of the system does not exceed the
rack’s fully populated weight limit. For more information,
refer to the manufacturer’s instructions included with
the rack.
For weight stability, load the rack from the bottom up.
Read the “Rack Mount Warnings” section of the Safety
and Compliance Guide.
Take adequate safety and grounding measures to avoid
creating an electrical shock hazard and to prevent
bodily injury.
The appliance is heavy. A two-person lift or mechanical
aid is recommended to lift the appliance from the carton
and install it in the rack.
Do not place objects on the appliance or use it as a
work surface. Its mounting hardware does not support
additional weight.
Install the Appliance into the Rack
To install the appliance into a 4-post equipment rack:
1. Disassemble the two slide-rail assemblies. Extend the
inner rails while pressing the center release tabs, then
fully remove them (a).
2. Attach the two inner rails to the chassis sides, aligning
the rails with the mounting posts on the chassis, then
slide the rails rearward until they snap into place. Secure
each rail with two M4x4L screws (b).
3. Install the two outer rails into the 4-post equipment rack ( c ):
Secure the rear brackets to the front brackets with six
M4x5L screws, three per side, placed equidistantly. Do
not yet fully tighten the side-mounting screws.
Figure 2: RP-S500 Slide-Rail Installation

RP-S500
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Quick Start Guide
Broadcom reserves the right to make changes without further notice to any products or data herein to improve reliability, function, or design. Information furnished by Broadcom is believed to be accurate and reliable. However, Broadcom does not assume
any liability arising out of the application or use of this information, nor the application or use of any product or circuit described herein, neither does it convey any license under its patent rights nor the rights of others. (2021.08.24, 15:01:35)
Attach the two outer rails to the rack, extending the rails
as necessary to fit the rack. Secure the front and rear
brackets with two M6 rack screws each. Do not yet fully
tighten the rack screws.
Fully tighten the side-mounting screws, three per side,
securing the rear brackets to the front brackets.
Inspect the outer rails, making sure they are installed at
the same level in the rack and free of defects, damage,
and debris. Verify the rails extend and retract smoothly
and stop at the slide-stop.
4. Install the chassis into the 4-post equipment rack (d):
Align the inner rails attached to the appliance with the
outer rails in the rack and slide the appliance half-way
into the rack.
Fully tighten the M6 rack screws securing the outer rails
to the rack.
Press the release tabs on the inner rails and gently
slide the appliance all the way into the rack.
 Tighten the captive thumbscrews on the appliance’s rack
ears to prevent the appliance from sliding out of the rack.
5. Reconnect the cables as documented in Connect Cables
and verify the appliance is functioning as in Power On the
Appliance and Verify LEDs.
See below for support and additional documentation.
Symantec Technical Support
For Symantec technical support, case management,
licenses, and product downloads, go to:
support.broadcom.com/security
Reporter Software Documentation
Go to techdocs.broadcom.com and type “reporter” in
the search field, then click Reporter.
Appliance Documentation
S Series WebGuide (Maintenance and Upgrades)
techdocs.broadcom.com/sseries
S500 Series Safety and Compliance Guide
techdocs.broadcom.com/s500