Symantec Shelf NetBackup 5220 Operating manual

NetBackup 5220 and Symantec Storage
Shelf™
Maintenance Guide
Release 2.0

NetBackup 5220 and Symantec Storage Shelf™:
Maintenance Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Last updated: June 10, 2011.
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Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features and
functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the other
functional areas within Symantec to answer your questions in a timely fashion. For
example, the Technical Support group works with Product Engineering and
Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s support offerings include the following:
A range of support options that give you the flexibility to select the right
amount of service for any size organization
Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
Upgrade assurance that delivers software upgrades
Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site at
the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at
the computer on which the problem occurred, in case it is necessary to replicate the
problem.
When you contact Technical Support, please have the following information
available:
Product release level
Hardware information

Available memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
Error messages and log files
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
Questions regarding product licensing or serialization
Product registration updates, such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade assurance and support contracts
Information about the Symantec Buying Programs
Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals
Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan [email protected]

5
Europe, Middle-East, and Africa [email protected]
North America and Latin America [e-mail]

Contents
Figures........................................................................................................................................ 8
Tables......................................................................................................................................... 8
Chapter 1 About this guide................................................................................. 9
Introducing this guide ............................................................................................................. 9
Product version ......................................................................................................................... 9
Intended audience ..................................................................................................................... 9
Product documentation ......................................................................................................... 10
NetBackup 5220 and Symantec Storage Shelf documents ................................... 10
NetBackup 5200 Series documentation .................................................................... 10
Chapter 2 Safety information ........................................................................... 12
Symbol conventions................................................................................................................ 12
Identifier conventions ............................................................................................................ 13
Electrical safety .......................................................................................................................14
High voltage precautions ............................................................................................. 14
Power cable ..................................................................................................................... 15
Electrostatic discharge (ESD)..................................................................................... 15
Short-circuit protection................................................................................................16
Batteries .................................................................................................................................... 16
Lasers......................................................................................................................................... 17
Personnel injuries .......................................................................................................... 17
Device damage................................................................................................................17
Use of optical fiber.................................................................................................................. 18
Cleaning optical connectors and optical ports ........................................................ 18
Replacing optical fibers ................................................................................................ 18
Power on work ........................................................................................................................ 18
Power on/off ................................................................................................................... 19
Troubleshooting............................................................................................................. 20
Additional safety precautions...............................................................................................21
Lifting heavy objects .....................................................................................................21
Chapter 3 Chapter 3 Basic maintenance .......................................................... 22
Maintenance reasons.............................................................................................................. 22
Maintenance requirements and timeframes...................................................................... 23
NetBackup 5220 maintenance..................................................................................... 23
Symantec Storage Shelf maintenance........................................................................ 24
Tools .......................................................................................................................................... 25

7
Chapter 4 Chapter 4 General equipment maintenance.................................... 26
Environmental requirements............................................................................................... 26
Equipment room specifications .................................................................................. 27
Rack cabinet specifications .......................................................................................... 28
General rack maintenance ........................................................................................... 29
Multimeter procedure - optional................................................................................ 29
Hot-swappable and non-hot-swappable components..................................................... 30
Checking the NetBackup 5220 ............................................................................................ 30
NetBackup 5220 front and rear panels ..................................................................... 30
Bezel.................................................................................................................................. 31
NetBackup 5220 AC power connections .................................................................. 31
Checking the Symantec Storage Shelf ............................................................................... 31
Symantec Storage Shelf front and rear panels........................................................ 32
Symantec Storage Shelf AC power connections..................................................... 33
Chapter 5 Chapter 5 LED status indicators ....................................................... 34
NetBackup 5220 LEDs.......................................................................................................... 34
Mainboard LEDs ........................................................................................................... 34
Control panel LEDs...................................................................................................... 35
2-Port 8Gb FC HBA LEDs......................................................................................... 36
4-Port GE NIC LEDs .................................................................................................. 37
2-Port 10GE NIC LEDs.............................................................................................. 39
Symantec Storage Shelf LEDs............................................................................................. 40
Disk module and device LEDs ................................................................................... 40
I/O module LEDs ......................................................................................................... 41
Power module LED....................................................................................................... 44
Chapter 6 Chapter 6 NetBackup 5220 monitoring interfaces........................... 45
Administrative Web UI ........................................................................................................ 45
Supported browsers....................................................................................................... 45
Where to find information........................................................................................... 45
Call Home feature.......................................................................................................... 46
NetBackup appliance shell menu......................................................................................... 48
Troubleshooting ..................................................................................................................... 49
Chapter 7 Chapter 7 Maintenance logs ........................................................... 50
Electronic maintenance logs ................................................................................................ 50
Paper maintenance logs......................................................................................................... 50

8 Contents
Figures
NetBackup 5220 front panel .....................................................................................................................................30
NetBackup 5220 rear panel.......................................................................................................................................31
AC power cable connections of the NetBackup 5220 (rear view) ....................................................................31
Symantec Storage Shelf front panel ........................................................................................................................32
Symantec Storage Shelf rear panel..........................................................................................................................32
AC power cable connections of the Symantec Storage Shelf (rear view) .......................................................33
NetBackup 5220 mainboard LEDs..........................................................................................................................34
NetBackup 5220 2-port 8Gb FC HBA ...................................................................................................................37
NetBackup 5220 4-port GE NIC.............................................................................................................................38
NetBackup 5220 2-port 10GE NIC ........................................................................................................................39
Symantec Storage Shelf front panel LEDs............................................................................................................40
I/O module LEDs .......................................................................................................................................................42
Symantec Storage Shelf power module LED........................................................................................................44
Basic text log (example).............................................................................................................................................50
Tables
NetBackup 5220 and Symantec Storage Shelf documentation set...................................................................10
Warning symbols ........................................................................................................................................................12
Warning and safety identifiers.................................................................................................................................13
NetBackup 5220 routine requirements and timeframes.....................................................................................23
Symantec Storage Shelf routine requirements and timeframes........................................................................24
Maintenance tools .......................................................................................................................................................25
Environmental room specifications.........................................................................................................................27
Environmental rack cabinet specifications ............................................................................................................28
2-port 8Gb FC HBA LED descriptions .................................................................................................................37
4-port GE NIC LED descriptions...........................................................................................................................38
2-port 10GE NIC LED descriptions ......................................................................................................................39
Disk module LED indications ..................................................................................................................................40
Device LED indications.............................................................................................................................................41
Symantec Storage Shelf power supply LED indications....................................................................................44
Hardware failure reporting from Call Home ........................................................................................................47
Maintenance log ..........................................................................................................................................................51

Chapter 1
About this guide
Introducing this guide
This document describes maintenance of the NetBackup 5220 and Symantec Storage
Shelf.
General, common guidelines regarding site and equipment room requirements are
available as needed.
Product version
The following table lists the product version related to this document.
Product Name Product Version
NetBackup 5220 2.0
Symantec Storage Shelf 2.0
Intended audience
This document is intended for:
Network monitoring engineers
System maintenance engineers
Field maintenance engineers

10 About this guide
Product documentation
Product documentation
NetBackup 5220 and Symantec Storage Shelf documents
The six documents listed below are specific to the NetBackup 5220 appliance and the
Symantec Storage Shelf. Additional information can be obtained in NetBackup 5200
(52xx) Series documentation, listed in the next section.
NetBackup 5220 and Symantec Storage Shelf documentation set
Document
Product Description
Hardware Installation Guide
Hardware Troubleshooting Guide
Software Troubleshooting Guide
Safety Guide
Maintenance Guide
NetBackup 5200 Series documentation
The NetBackup 5200 Series documentation has comprehensive software
information. Features in the 5200 series documents may not be exactly the same as
those in the NetBackup 5220 and Symantec Storage Shelf but these documents
provide details, background information and usage scenarios.
Go to http://www.symantec.com/docs/DOC2792
NetBackup 5200 Series Administrator’s Guide
to download 5200 series
documents.
This document contains the following types of information:
Deployment information
Administering your appliance
Monitoring information

About this guide
Product documentation
11
NetBackup 5200 Series Command Reference Guide
The NetBackup 5200 Series Command Reference Guide contains detailed
information about the NetBackup appliance commands that you can run from the
NetBackup appliance shell menu. Each command contains a brief description of the
primary function of the command, a synopsis, and descriptions of each of the options
listed in the synopsis. The NetBackup appliance shell menu is an interactive shell
that is available on the 52xx appliances through SSH. This menu interface enables
you to perform most of the administration functions that are necessary to administer
a NetBackup 5200 series appliance.

Chapter 2
Safety information
Symbol conventions
Warning symbols remind you of safety precautions to be followed during
installation and maintenance operations.
Warning symbols
Symbol Description
Indicates a hazard with a high level of risk, which
if not avoided, will result in death or serious
injury.
Indicates a hazard with a medium or low level of
risk, which if not avoided, could result in minor
or moderate injury.
Indicates a potentially hazardous situation,
which if not avoided, could result in equipment
damage, data loss, performance degradation, or
unexpected results.

Safety information
Identifier conventions
13
Identifier conventions
Warning and safety identifiers
Identifier Descriptions
Electrostatic discharge (ESD) prevention identifier
To avoid electrostatic injuries or damage you must take
strict ESD-preventive measures such as wearing
ESD-preventive gloves or an ESD preventive wrist strap.
Weight warning identifier
You must pay attention to the weight of the device before
moving it.
Warning identifier against inserting and removing
system disks
You should not insert or remove system disks without
following proper procedures.
Power warning identifier
You must shut off all power sources when powering off a
device.
Identifier for reading the manual
You must read the manual before operating the device.
Identifier for opening the chassis cover
Provides the procedure for opening the chassis cover;
1.Unfasten the captive screws.
2.Press the button on the chassis and then remove the
cover.

14 Safety information
Electrical safety
Identifier Descriptions
0, 1, 2, 3, 4, 5, 6, 7 Drive identifier
Indicates the ID number of the slot where the disk resides.
Electrical safety
This section describes electrical safety precautions against personnel and device
damage during installation and maintenance of Symantec products.
High voltage precautions
A high-voltage power supply provides power for the device. Direct or indirect
contact (through damp objects) with a high-voltage power supply (including
the main power in a building) may result in fatal danger.
When installing the AC power supply, follow standard safety
regulations. Personnel who install the AC power supply must be
qualified to perform high voltage and AC operations.
Do not wear conductive objects such as a watch, chain, bracelet,
or ring during the operation.
Switch off the power supply immediately if you find water in the
cabinet or if the rack is damp.
Make sure that the device is kept away from water when being
operated in a damp environment.

Safety information
Electrical safety
15
Improper operation on a high voltage power supply may result in fire and
electric shock. To connect and route the AC cables through a certain area, you
must follow standard rules and regulations. Personnel must have an up-to-date
certificate for operating high voltage and AC power devices.
Power cable
Do not install or remove a power cable with the power on. Even minimal
contact between the core of the power cable and the conductor might generate
an electric arc or spark, which can cause a fire or injury.
Wrap bare wires of the power cable with insulating tape before
connecting the cable to the power distribution cabinet.
Before installing or removing the power cable, turn off the power
switch.
Before connecting the power cable, make sure that the power
cable and label conform to the requirements for the installation.
Electrostatic discharge (ESD)
The static discharged by human bodies can damage static-sensitive components
on the boards.
When installing and maintaining equipment, observe appropriate static safety
precautions to prevent personnel injuries or device damage.

16 Safety information
Batteries
Indicates an electrostatic sensitive area. When operating a device in
this area, you must take ESD-preventive measures, such as wearing ESD-preventive
gloves, an ESD-preventive wrist strap and/or ESD-preventive clothes to avoid
personnel injury or device damage caused by electrostatic discharge. To prevent the
device from damage, pay attention to the following during operations:
Do not touch devices with bare hands because the ESD from the
human body may damage the electrostatically sensitive elements
on a board.
Electronic circuits are prone to damage caused by ESD. When
dealing with a disk, especially a raw disk, wear an
ESD-preventive wrist strap, ESD-preventive gloves, and
ESD-preventive suit. Touch only the edge of the disk.
Use appropriate ESD-preventive bags when picking up, putting
down, and transporting equipment or parts.
Short-circuit protection
When installing or maintaining a device, follow the regulations concerning the use
and placement of tools to avoid short-circuits of devices caused by metal tools.
To prevent short-circuits, do not leave or drop screws in the chassis.
Batteries
Follow the safety precautions for operating lithium (Li-ion) batteries against
personnel and device damage during installation and maintenance of Symantec
products.

Safety information
Lasers
17
Be sure you are using correct replacement batteries. Otherwise, an explosion
may occur.
Only use batteries of the same or a similar model as recommended
by the vendor.
Deal with the waste batteries according to standard instructions.
Do not put a lithium battery into a fire.
Lasers
When installing and maintaining equipment, observe standard laser safety
precautions to prevent personnel injury or device damage.
Personnel injuries
The laser emitted by the optical interface board is an invisible infrared ray, which
may cause permanent damage to human eyes.
During device maintenance, direct eye exposure to the laser light must be avoided.
Device damage
To prevent device damage when you operate the device, take the following
precautions:
Cap any unused optical interfaces and the optical connectors of
unused tail fibers.
When removing the optical tail fiber that connects to an optical
port that is in use, cover the optical port on the device and the
optical connector of the tail fiber with dust-proof caps.
When performing a hardware loopback test on the optical
connector with the tail optical fiber, you must add an attenuator
to protect the optical transceiver from the received optical power.
When using the Optical Time Domain Effect Reflectometer
(OTDR), you must disconnect the optical tail fiber between the
peer device and the local device to protect the optical transceiver
from the optical power.

18 Safety information
Use of optical fiber
Do not remove or insert an optical transceiver that connects to an
optical fiber without proper safety procedures.
Use of optical fiber
The safe use of optical fibers ensures proper running of the device and avoids
personnel injuries and device damage.
The laser beams of the optical interface board or inside the optical fiber may
cause damage to the eyes. Do not expose your eyes to the laser beams.
Cleaning optical connectors and optical ports
The fiber connectors and optical fiber interfaces of a laser must be cleaned with
special cleaning tools and the materials listed below:
Special cleaning solvent (Isoamylol is preferred, propyl alcohol is
the next best solvent. Alcohol and formalin are forbidden.)
Non-woven lens tissue
Special compressed gas
Cotton stick (medical cotton or long fiber cotton)
Special cleaning roll (Isoamylol is the preferred solvent)
Special magnifier for optical connectors
Replacing optical fibers
When replacing a fiber, cap the connector of a fiber that is not used.
Power on work
This section describes the safety precautions for troubleshooting when the power is
on to avoid personnel injury and device damage.

Safety information
Power on work
19
Power on/off
Before checking the device installation and cable connection, confirm that all
power supplies to the device are shut off to prevent personnel injury or device
damage caused by incorrect cable connections or loosened cables.
If you need to perform hot-line operations and you need to touch power cables,
you must take off the ESD-preventive wrist strap to prevent possible
electrocution.
Do not plug or unplug cables during power on; otherwise, data
loss may occur.
Before reconnecting the power supply, wait at least one minute.
You must shut off all disk drives before turning off the power to
the system, to avoid disk damage or data loss.

20 Safety information
Power on work
Troubleshooting
Do not touch the connectors of power cables or communication cables.
Otherwise, you might receive an electrical shock.
Do not touch the device with bare hands in an electrostatic sensitive area. Take
ESD-preventive measures, such as wearing ESD-preventive gloves or an
ESD-preventive wrist strap to avoid personnel injuries or device damage
caused by electrostatic discharge.
During troubleshooting, pay attention to the following:
Do not carry out troubleshooting in stormy weather if lightening
is possible.
Ensure that the power cables are intact and effective grounding
measures are taken.
Keep the troubleshooting area clean and dry.