Synology DS1621xs+ Manual

Synology NAS DS1621xs+
Hardware Installation Guide

Table of Contents
Chapter 1: Before You Start
Package Contents 3
Synology DS1621xs+ at a Glance 4
LED Indicator Table 5
Hardware Specication 6
Optional Accessories 7
Spare Parts 8
Safety Instructions 9
Chapter 2: Hardware Setup
Tools and Parts for Component Installation 10
Install Drives 10
Start Up Your Synology NAS 12
Add a Memory Module to Synology NAS 13
Add an M.2 NVMe SSD to Synology NAS 15
Chapter 3: System Maintenance
Replace System Fan 16
Initial Troubleshooting Guide 19
Chapter 4: Install DSM on Synology NAS
Install DSM with Web Assistant 20
Learn More 20
2
Synology_HIG_DS1621xs+_20200423

Thank you for purchasing this Synology product! Before setting up your new Synology NAS, please check the
package contents to verify that you have received the items below. Also, make sure to read the safety instructions
carefully to avoid harming yourself or damaging your Synology NAS.
Note: All images below are for illustrative purposes only, and may di󰀨er from the actual product.
Package Contents
Main unit x 1 AC power cord x 1
RJ-45 LAN cable x 2
Hard drive tray key x 2
Screws for 2.5" drives x 28
Before You Start 1
Chapter
3
3

4Chapter 1: Before You Start
Synology DS1621xs+ at a Glance
No. Article Name Location Description
1 Status Indicator
Front
Displays the status of the system. For more information, see
"LED Indicator Table".
2 Alert Indicator Displays warnings regarding fan or temperature. For more
information, see "LED Indicator Table".
3 Power Button
1. Press to power on your Synology NAS.
2. To power o󰀨 your Synology NAS, press and hold until you
hear a beep sound and the Power LED starts blinking.
4 LAN Indicator Displays the status of the network connection. For more
information, see "LED Indicator Table".
5 Drive Status Indicator Displays the status of each drive. For more information, see
"LED Indicator Table".
6 Drive Tray Install drives (hard disk drives or solid state drives) here.
7 USB 3.0 Port Connect external drives or other USB devices to the Synology
NAS here.
8 Drive Tray Lock Lock or unlock drive trays.
9 Power Port
Rear
Connect power cord here.
10 Fan Disposes of excess heat and cools the system. If the fan
malfunctions, the Synology NAS will emit a beeping sound.
11 PCI Express
Expansion Slot Supports one PCIe x8 slots (x8 link) add-on card.
12 Kensington Security Slot Attach a Kensington security lock here.
13 USB 3.0 Port Connect external drives or other USB devices to the Synology
NAS here.
14 10GBase-T LAN Port Connect RJ-45 network cable here.
15 1GbE LAN Port Connect RJ-45 network cable here.
16 RESET Button
1. Press and hold until you hear a beep sound to restore
the IP address, DNS server, and password for the admin
account to default.
2. Press and hold until you hear a beep, then press and hold
again until you hear three beeps to return the Synology
NAS to "Not Installed" status so that DiskStation Manager
(DSM) can be reinstalled.
17 eSATA Port Connect Synology Expansion Unit1to the Synology NAS here.
6
12
8
11910
12
4
35
713 14 16 1715
1For more information about Synology Expansion Unit supported by your Synology NAS, please visit www.synology.com.

5Chapter 1: Before You Start
LED Indicator Table
LED Indicator Color Status Description
STATUS
Green Static Volume normal
Orange Blinking
Volume degraded/Volume crashed
Volume not created
DSM not installed
O󰀨 HDD hibernation
Disk Status Indicator
(on tray)
Green
Static Drive ready and idle
Blinking Accessing drive
Orange Static Drive error/Port disabled1
O󰀨 No internal drive
Power
Blue
Static Powered on
Blinking Booting up/Shutting down
O󰀨 Powered o󰀨
ALERT
Orange Blinking Fan failure/Over temperature
O󰀨 System normal
Front LAN
Green
Static Network connected
Blinking Network active
O󰀨 No network
Rear 1GbE LAN
(on right side of jack)
Green
Static Network connected
Blinking Network active
O󰀨 No network
Rear 1GbE LAN
(on left side of jack)
Green
Static
1 Gbps connection
Orange 100 Mbps connection
O󰀨 10 Mbps connection/No network
Rear 10GbE LAN
(on right side of jack)
Green
Static Network connected
Blinking Network active
O󰀨 No network
Rear 10GbE LAN
(on left side of jack)
Green
Static
10 Gbps connection
Orange 1 Gbps connection
O󰀨 No network
Note: Model specications are subject to change without notice. Please refer to www.synology.com for the latest information.
1Please try to restart your Synology NAS or re-insert the drives, then run the HDD/SSD manufacturer's diagnostic tool to check the health status
of the drives. If you can sign in to DSM, please run the built-in S.M.A.R.T. test to scan the drives. If the problem remains unresolved, please
contact Synology Technical Support for help.

6Chapter 1: Before You Start
Hardware Specication
Item DS1621xs+
Compatible Drive Type • 3.5"/2.5" SATA x 6
• M.2 2280 NVMe SSD x 2
Maximum Internal Raw Capacity • 96 TB (6 x 16 TB HDD)
• 256 TB with 2 x DX517 (expansion unit)
External Port • USB 3.0 x 3
• eSATA x 2
LAN Port • 1GbE (RJ-45) x 2
• 10GBase-T (RJ-45) x 1
PCIe Slot Gen3 x8 slot (x8 link) x 1
Size (H x W x D) (mm) 166 x 282 x 243
Weight (kg) 5.3
Supported Client • Windows 7 onwards
• macOS 10.12 onwards
File System • Internal: Btrfs, ext4
• External: Btrfs, ext4, ext3, FAT32, NTFS, HFS+, exFAT1
Supported RAID Type • Basic • JBOD • RAID 0 • RAID 1
• RAID 5 • RAID 6 • RAID 10 • Synology RAID F1
Agency Certication • FCC Class B • CE Class B • BSMI Class B
• EAC • VCCI • CCC • RCM • RoHS Compliant
HDD Hibernation Yes
Scheduled Power On/O󰀨 Yes
Wake on LAN Yes
Language Localization
Environment Requirement
• Line voltage: 100 V to 240 V AC
• Frequency: 50/60 Hz
• Operating Temperature: 32 to 104˚F (0 to 40˚C)
• Storage Temperature: -5 to 140˚F (-20 to 60˚C)
• Relative Humidity: 5% to 95% RH
Note: Model specications are subject to change without notice. Please refer to www.synology.com for the latest information.
1Support for exFAT can be enabled by purchasing and downloading exFAT Access in Package Center.

7Chapter 1: Before You Start
Optional Accessories
With Synology accessories, you can customize your Synology NAS to t di󰀨erent business environments without
worrying about compatibility and stability. Visit www.synology.com/compatibility for more information.
• Memory Module
Model Name Picture Description
D4ES01-8G 8GB DDR4 ECC
Unbuffered SODIMM
D4ECSO-2666-16G 16GB DDR4 ECC
Unbuffered SODIMM
•PCIe Add-in Card
Model Name Picture Description
E10G17-F2 Dual-port, 10GbE SFP+
network interface card
E10G18-T1 Single-port, 10GbE RJ-45
network interface card
E10G18-T2 Dual-port, 10GbE RJ-45
network interface card
• Expansion Unit
Model Name Picture Description
DX517 5-bay
2.5"/3.5" SATA expansion
Note: Your Synology NAS supports up to two expansion units.

8Chapter 1: Before You Start
Spare Parts
Visit www.synology.com/products/spare_parts if you need to replace system fans, disk trays, or power supply
units.
Model Name Picture Description
Disk Tray (Type D6) 3.5"/2.5" Drive Tray With Lock
Fan 92*25_3 System Fan 92*92*25 mm
PSU 250W_5 PSU 250W 24p+12p+8p

9Chapter 1: Before You Start
Safety Instructions
Keep away from direct sunlight and from chemicals. Make sure the environment does not experience
abrupt changes in temperature or humidity.
Place the product right side up at all times.
Do not place near any liquids.
Before cleaning, unplug the power cord. Wipe with damp paper towels. Do not use chemical or
aerosol cleaners.
To prevent the unit from falling over, do not place on carts or any unstable surfaces.
The power cord must plug in to the correct supply voltage. Make sure that the supplied AC voltage is
correct and stable.
To remove all electric current from the device, ensure that all power cords are disconnected from the
power source.
Risk of explosion if battery is replaced with an incorrect type. Dispose of used batteries appropriately.

10
Tools and Parts for Component Installation
Please prepare the following tools and parts before setting up your Synology NAS:
• A screwdriver (only for 2.5" drives)
• At least one 3.5" or 2.5" SATA drive (please visit www.synology.com/compatibility for compatible drive
models)
Warning: If you install a drive that contains data, the system will format the drive and erase all existing data.
Please back up any important data before installation.
Install Drives
1 Press the lower part of the hard drive tray to unlock the handle.
2 Pull out the hard drive tray handle as shown below to remove the hard drive tray.
3 Load drives in the drive trays.
• For 3.5" drives: Remove the fastening panels from the sides of the drive tray. Place the drive in the drive
tray. Then insert the fastening panels to secure the drive in place.
Hardware Setup 2
Chapter

11 Chapter 2: Hardware Setup
• For 2.5" drives: Remove the fastening panels from the sides of the drive tray and store them in a safe
place. Place the drive in the area of the drive tray indicated by a blue rectangle below. Turn the tray upside
down and tighten the screws to secure the drive in place.
4 Insert the loaded hard drive tray into the empty hard drive bay and push it into position by the upper half of the
handle.
Note: Make sure that the drive tray is completely inserted. Otherwise, the drive might not function properly.
5 Press the handle back into the front panel until you hear a click to secure the hard drive tray in place.
6 Insert the hard drive tray key into the hard drive tray lock, turn the key clockwise (to the "I" position) to lock the
hard drive tray handle, and then remove the key.

12 Chapter 2: Hardware Setup
7 Repeat the steps above to install the other drives you have prepared.
8 Drives are numbered as shown below.
1 2 3 4 65
Note: If you plan to create a RAID volume, we recommend installing drives of identical size to make the best
use of drive capacity.
Start Up Your Synology NAS
1 Use the LAN cable to connect the Synology NAS to your switch, router, or hub.
2 Connect one end of the AC power cord to the power port of your Synology NAS. Connect the other end to a
power outlet.
1
2
3 Press the power button to turn on your Synology NAS.
Congratulations! Your Synology NAS is now online and detectable from a network computer.

13 Chapter 2: Hardware Setup
Add a Memory Module to Synology NAS
Optional Synology memory modules are designed to expand the memory of your Synology NAS. Follow the steps
below to install, check, or remove a memory module on your Synology NAS.
The following table shows the memory conguration for best practice:
A0 B0 Total Memory
8 GB 8 GB 16 GB
16 GB 16 GB 32 GB
To install the memory module
1 Shut down your Synology NAS. Disconnect all cables from your Synology NAS to prevent possible damage.
2 The memory modules are located at the bottom of your Synology NAS.
3 Remove the two screws on the cover that protecting the modules. Lift up the cover and put it aside. You will
see one pre-installed 8 GB memory module.
Note: When you remove the cover, sensitive internal components are exposed. Avoid touching anything other
than the memory assembly when removing or adding memory.
4 Insert the new memory module into the empty slot:
a Align the small gap between the gold connectors of the memory module with the notch on the empty slot.
Insert the memory module into the slot. Make sure that the module is properly inserted.
b Gently push down the memory module until you hear a click.
Note:
• Hold the memory module by its edges and avoid touching the gold connectors.
• Synology will not provide full product warranty or technical support if a non-Synology memory module is
used for memory upgrade.
5 Replace the cover and tighten the two screws that removed.
6 Reconnect the cables that removed, then press the power button to turn on your Synology NAS.

14 Chapter 2: Hardware Setup
To make sure your Synology NAS recognizes the new memory capacity
1 Install DiskStation Manager (DSM). Please see "Install DSM on Synology NAS" for more information.
2 Sign in to DSM as admin or a user belonging to the administrators group.
3 Go to Control Panel > Info Center and check Total Physical Memory.
If your Synology NAS does not recognize the memory or does not start up successfully, please make sure that
the memory module is installed correctly.
To remove the memory module
1 Follow step 1 to 3 of the "To install the memory module" section to shut down your Synology NAS,
disconnect the cables and remove the cover.
2 Push the levers on both sides of the memory module outward. The memory module will be released from its
slot.
3 Hold the memory module by its edges and remove it from the slot.
4 Replace the cover and tighten the two screws that removed.
5 Reconnect the cables that removed, then press the power button to turn on your Synology NAS.

15 Chapter 2: Hardware Setup
Add an M.2 NVMe SSD to Synology NAS
You can install up to two M.2 NVMe 2280 SSDs on your Synology NAS to create an SSD cache volume. Follow
the steps below for SSD module installation and removal.
To install an M.2 NVMe SSD module
1 Shut down your Synology NAS. Disconnect all cables from your Synology NAS to prevent possible damage.
2 Remove the hard drive trays from the drive bays. You will see two empty SSD slots located on the inner left
side of your Synology NAS.
3 SSD slots are numbered as shown below.
1
2
Note: Hold the SSD module by its edge and avoid touching the gold connectors.
4 Start from the slot 1. Insert your SSD module into the empty slot:
a Align the small gap between the gold connectors of the SSD module with the notch in the empty slot. Insert
the module into the slot. Make sure that the module is properly inserted.
b Push the lever outward as shown below. While holding the lever, push down the SSD module, then release
the lever to secure the SSD module.
ab
5 If needed, repeat the steps above to install a second SSD module into the second slot.
6 Insert the drive trays back into the drive bays.
7 Reconnect the cables removed in step 1, then press the power button to turn on your Synology NAS.
To remove the M.2 NVMe SSD module
1 Shut down your Synology NAS. Disconnect all cables from your Synology NAS to prevent possible damage.
2 Remove the hard drive trays from the drive bays.
3 Push the lever outward. The module will pop up and be released from the slot.
4 Hold the SSD module and remove it from the slot. Insert the drive trays back into the drive bays.
5 Reconnect the cables removed in step 1, then press the power button to turn on your Synology NAS.

16
3
Chapter
System Maintenance
Replace System Fan
If the cooling fan located on the back of the Synology NAS malfunctions, please follow the steps below to remove
the malfunctioning fan and replace it with a new one.
1 Power o󰀨 your Synology NAS and remove the power cord.
2 Fans are numbered as shown below:
12
3 Remove the four screws that secure the fan panel.
4 Remove the malfunctioning fan:
a Pull out the fan panel from your Synology NAS.
b Carefully unplug the power cords located at the bottom of the fan socket as shown below.

17 Chapter 3: System Maintenance
c Remove the screws that secure the fan from the fan case.
d Remove the screws that secure the fan guard from the malfunctioning fan.
5 Install a new fan:
a Attach the fan guard to the new fan, then tighten the screws to secure the fan guard.

18 Chapter 3: System Maintenance
b Attach the fan case (with the fan cable within the fan pointing at the bottom-right corner) to the new fan, then
tighten the screws to secure the fan case.
c Plug the fan cables into your Synology NAS as shown below.
6 Replace and tighten the four screws removed in step 3.

19 Chapter 3: System Maintenance
Initial Troubleshooting Guide
We have selected several helpful articles on frequently asked questions to help you perform initial troubleshooting
on your Synology NAS. To view the articles, please click the links provided below:
• General
• What can I do to troubleshoot NAS connection problems?
• Why does my Synology NAS make unusual noises?
• How to reset my Synology NAS
• Hard Disk Drive
• How to choose a suitable HDD for my Synology NAS/IP SAN
• How to diagnose drives' health status when receiving bad sector warning?
• How to x drive failure and retrieve the data from your drives
• What should I do if my Synology NAS cannot recognize installed drives?
• How do I know whether the problem is with my Synology NAS or drive when drive errors occur?
• Memory
• How can I run a memory test on my Synology NAS?
• LED
• How do I recognize a hibernating Synology NAS via the LED indicators?
• What can I do if the STATUS LED keeps ashing orange?
• Why can't my Synology NAS be powered on and why is the POWER LED indicator blinking
constantly?
• Fan
• What type of fan speed modes are available on my Synology NAS?

20
After hardware setup is completed, please install DiskStation Manager (DSM) – Synology's browser-based
operating system – on your DS1621xs+.
Install DSM with Web Assistant
Your DS1621xs+ comes with a built-in tool called Web Assistant that helps you download the latest version of
DSM from the Internet and install it on your DS1621xs+. To use Web Assistant, please follow the steps below.
1 Power on your DS1621xs+.
2 Open a web browser on a computer connected to the same network as the DS1621xs+.
3 Enter either of the following into the address bar of your browser:
a nd.synology.com
b synologynas:5000
4 Web Assistant will be launched in your web browser. It will search for and nd the Synology NAS within the
local network. The status of the DS1621xs+ should be Not Installed.
DS1621xs+
5 Click Connect to start the setup process and follow the onscreen instructions.
Note:
• The Synology NAS must be connected to the Internet to install DSM with Web Assistant.
• Recommended browsers: Chrome, Firefox.
• Both the Synology NAS and the computer must be in the same local network.
6 If you accidentally leave the installation process before it is nished, sign into DSM as admin (default
administrative account name) with the password left blank.
Learn More
Your DS1621xs+ is now ready for action. For more information or online resources about your DS1621xs+,
please visit www.synology.com.
Install DSM on Synology NAS 4
Chapter