Tadiran Telecom FlexSet 120S User manual

FlexSet
120S and 121S
User Guide
.
(Version 15.5)
.
.
Creating a new world of IPportunities

© Copyright by TADIRAN TELECOM LTD., 2001-2007.
All rights reserved worldwide.
The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
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without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the
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Table of Contents TOC-1 FlexSet 120S / 121S User Guide
Table of Contents
Introduction..................................................................................................................... 1
Conventions............................................................................................................. 2
Related Documentation........................................................................................... 3
FlexSet Overview ............................................................................................................ 4
Front View ............................................................................................................... 4
Component Descriptions ......................................................................................... 5
Handset Hook and Telephone Number ................................................................... 7
Desk Elevation at 28º .............................................................................................. 8
Desk Elevation at 60º .............................................................................................. 9
Wall Mounting........................................................................................................ 10
Using the Display Panel ........................................................................................ 11
Using the Fixed and Navigator Keys ..................................................................... 12

Table of Contents TOC-2 FlexSet 120S / 121S User Guide
Operating the FlexSet................................................................................................... 13
Overview................................................................................................................ 13
Using the Telephony Features .............................................................................. 14
Using the System Defined Fixed Keys .................................................................. 15
Second Party Speaker Status ............................................................................... 16
Using the Speakerphone or Headset .................................................................... 17
Volume Adjustment ............................................................................................... 22
Ring Adjustment .................................................................................................... 23
Making Calls .......................................................................................................... 24
Making Internal Calls............................................................................................. 25
Making External Calls............................................................................................ 33
Receiving and Answering Calls............................................................................. 40
During Idle ............................................................................................................. 42
Return Calls........................................................................................................... 47

Table of Contents TOC-3 FlexSet 120S / 121S User Guide
Station Telephony Features......................................................................................... 50
Overview................................................................................................................ 50
Account Code........................................................................................................ 51
ACD and UCD Hunt Groups.................................................................................. 53
Activation Code ..................................................................................................... 57
Auto Set Relocate.................................................................................................. 58
Auto Set Relocate: Permanent.............................................................................. 59
Auto Set Relocate: Temporary .............................................................................. 60
Boss Groups.......................................................................................................... 61
Boss Groups: Using............................................................................................... 62
Boss Groups: Privacy............................................................................................ 63
Boss Groups: Exclusive Hold ................................................................................ 64
Boss Groups: Call Forwarding............................................................................... 65
Call Forwarding / Follow Me .................................................................................. 67
Call Log ................................................................................................................. 71
Call Pickup............................................................................................................. 74

Table of Contents TOC-4 FlexSet 120S / 121S User Guide
Caller ID Control.................................................................................................... 75
Calls Waiting: Receiving........................................................................................ 76
Camp On (Call Back)............................................................................................. 78
Cancellation Code ................................................................................................. 80
Canned Messages................................................................................................. 81
Conference (Multi-Party) Calls .............................................................................. 83
Conference Calls: Meet Me ................................................................................... 84
Conference Calls: Conference Multi-Party Lock.................................................... 85
Conference Calls: Conference View/Release ...................................................... 86
COS Switchover .................................................................................................... 87
Directory ................................................................................................................ 88
Divert Call.............................................................................................................. 94
Do Not Disturb (DND)............................................................................................ 95
ELA (Extension Line Appearance) ........................................................................ 97
ELA Group Line Keys: Programming .................................................................... 98
ELA Groups: Using.............................................................................................. 100

Table of Contents TOC-5 FlexSet 120S / 121S User Guide
ELA Groups: Privacy ........................................................................................... 102
ELA Groups: Exclusive Hold ............................................................................... 103
Executive Privilege .............................................................................................. 104
FlexiCall............................................................................................................... 105
Freedom .............................................................................................................. 110
Group Calls.......................................................................................................... 111
Group Calls: Preset Conference Activation ......................................................... 114
Group Calls: Temporary Conference Activation .................................................. 115
Group Calls: Joining ............................................................................................ 116
Group Calls: Adding Participants (when not part of the Call) .............................. 117
Group Calls: Adding Participants (by Group Operator) ....................................... 118
Group Calls: Submitting Request to Speak......................................................... 119
Group Calls: Controlling Permission to Speak .................................................... 120
Group Calls: Forced Release of a Participant ..................................................... 121
Group Calls: Forced Release of an Entire Group Call......................................... 122
Headset Only....................................................................................................... 123

Table of Contents TOC-6 FlexSet 120S / 121S User Guide
Help: Requesting................................................................................................. 124
Help: Answering .................................................................................................. 125
Hold ..................................................................................................................... 126
Individual Remote System Services (IRSS) - Freedom....................................... 127
Malicious Call Trace ............................................................................................ 134
Messages: Options.............................................................................................. 135
Messages: Voice Mail.......................................................................................... 138
Music Options...................................................................................................... 149
Mute Microphone................................................................................................. 150
Page Queue ........................................................................................................ 151
Paging: Announcing, Public Address .................................................................. 155
Paging: Voice Paging .......................................................................................... 156
Paging: Zone Page.............................................................................................. 158
Park ..................................................................................................................... 159
Phone Lock.......................................................................................................... 161
Programming: Feature Keys................................................................................ 162

Table of Contents TOC-7 FlexSet 120S / 121S User Guide
Programming: Button Labeling............................................................................ 169
Recording a Call.................................................................................................. 172
Redial .................................................................................................................. 173
Relay (Accessory) .............................................................................................. 176
Reminder............................................................................................................. 177
Room Status........................................................................................................ 178
Series Call ........................................................................................................... 180
Silent Monitoring.................................................................................................. 181
Speed Dialing: Private Library ............................................................................. 184
Speed Dialing: Using Private and Public Libraries .............................................. 188
Touch-Tone Dialing (DTMF) for Other Common Carriers (OCC)........................ 189
Transfer (Xfer) ..................................................................................................... 190
Transfer: Broker/Consultation/3-Way Conference Call ....................................... 194
Wakeup ............................................................................................................... 198
Whisper Paging ................................................................................................... 200

Table of Contents TOC-8 FlexSet 120S / 121S User Guide
Attendant Features ..................................................................................................... 203
Available Functions ............................................................................................. 203
Call Forward ........................................................................................................ 206
Canned Messages............................................................................................... 208
Malicious Call Trace ............................................................................................ 211
Room Status........................................................................................................ 212
WakeUp............................................................................................................... 214
Call Charge.......................................................................................................... 216
Station Setup Features........................................................................................ 218
System Features ................................................................................................. 221
Trunk Setup Features.......................................................................................... 227
Setup............................................................................................................................ 232
Overview.............................................................................................................. 232
Coral Telephony Features ................................................................................... 233
Zip Tone/Version (FlexSet 120S-Type A / 121S) ................................................ 240
Call Log/Zip Tone/Version (FlexSet 120S-Type B) ............................................. 241

Table of Contents TOC-9 FlexSet 120S / 121S User Guide
Appendix A: Glossary ................................................................................................ 330
Appendix B: Tones ..................................................................................................... 335
Appendix C: LED Indications (Programmable Keys) .............................................. 338
Appendix D: ISDN Cause Numbers........................................................................... 339
Index: Soft Keys and Feature Codes ........................................................................ 345

Introduction 1 FlexSet 120S / 121S User Guide
Introduction
The FlexSet 120S/121S or Terminal with soft keys meets all your telephony and office needs. The benefits you receive from
working with the FlexSet will become an invaluable part of your work environment. While the technology employed in the
FlexSet is state of the art, using the telephone is simple and straightforward. You will immediately appreciate the easy to reach
soft keys. Depending on the state of the telephone, the display automatically changes to provide you with the appropriate
options.
Many of the feature options, which have been assigned during initial installation, are provided on an extension (station) basis.
Feature allocation may also be redefined to suit changing working stations or adapted to your individual requirements by your
system administrator. Not every feature in this guide may have been installed in your system, or at your extension. Check with
your system administrator for a list of the specific features installed. This User Guide provides a full description of the
capabilities and operation of the FlexSet 120S (version 3.5 and later) and the FlexSet 121S terminals.
The main section of this guide is organized according to the two distinct feature types – Station Features and Attendant
Features. The appendices, located at the end of this guide, give basic explanations of special terms and operations used
throughout the guide, and are useful to consult for a fuller explanation of telephony terms.
NOTE! FlexSet 121S requires Coral Version 15.5 and later.

Introduction 2 FlexSet 120S / 121S User Guide
Conventions
Conventions
The following typographical conventions are used throughout this guide.
Example Description
Icons are used to represent the actual fixed and navigator keys.
See page 12 and page 6 for a complete listing.
[AutRdl] Soft key names appear in a clear distinctive box.
See page 260 for a complete listing.
HOLD Emphasized (bold) text indicates system-defined fixed keys or Direct Station
Selection (DSS) user programmable keys.
See page 15 for a complete listing.
Press [St/Rm#] and enter the
station/room number, or scroll
through the list using .
The scroll icon ( ) indicates that the following soft keys (when available)
can be used to scroll through lists: [Next], [Prev], [FastUp], [FastDn], [PortUp], [PortDn].
You can also use the and buttons to scroll through lists.
“See Ring Adjustment” Text in italics refers you to another section of the guide or to other Coral
system manuals. The blue font indicates that this is a clickable cross-
reference link. Italicized text is also used for notes.
EXCLUSIVE HOLD Text in Courier font indicates a display message
ESC

Introduction 3 FlexSet 120S / 121S User Guide
Related Documentation
Related Documentation
• Attendant Console User Guide
• FlexSet 280, 280D, 280D-Z, 120, 120D and 120L User Guide
• Program Interface and Database Reference Manual (Version 15.5)
• Terminal Equipment (FlexSet) Installation Manual

FlexSet Overview 4 FlexSet 120S / 121S User Guide
Front View
FlexSet Overview
Front View
Volume buttons
Loudspeaker,
voice announcer,
electronic ringer
Handset
Microphone
6 user programmable
keys with LED indicator
s
for dial number or
telephony features
Display panel,
3 lines, 24 characters each
Ring and
Message waiting lamp
3 soft keys
Dial pad
(key pad)
4 system defined (fixed)
keys, (
identical function to all
keysets in the system)
programmable,
Navigator keys
Removable Faceplate
4 fixed keys

FlexSet Overview 5 FlexSet 120S / 121S User Guide
Component Descriptions
Component Descriptions
The following table defines controls, buttons and keys found on the FlexSet.
Component Description
Dial Pad (Key Pad) Digit buttons used for dialing phone numbers or extension numbers.
FlexSet Display The display is composed of three lines: System lines (1st and 2nd lines), and function options (on 3rd
line) according to FlexSet status. See Using the Display Panel on page 11.
Handset Works as typical phone handset.
Headset Non-manufacturer headset purchased by customer (see page 16, page 21, and page 235).
Hook Switch On-hook or off-hook for handset.
Handset Latch Used to catch the handset when wall mounted or for elevated (60° or higher) desktop mounts.
Loudspeaker Output sound device used in hands free operation, paging, background music and ringing.
Microphone Input sound device used in hands free operation.
Ring and Message
Waiting Lamp
Lamp flashes at a slow rate, indicating that a message is waiting.
Lamp flashes at a faster rate (to the beat of the ring) when the phone is ringing.

FlexSet Overview 6 FlexSet 120S / 121S User Guide
Component Descriptions
Programmable
Keys (DSS)
Provides a shortcut to a string of dial commands or telephone number, by using a pre-defined key,
known as a DSS (Direct Station Selection) key. Instead of dialing a number or dial commands, this
can be done by pressing the programmed key.
Several dial commands, in a series, may be programmed into one DSS key - useful for one-button
speed dialing, voice response and voice mail system access, and other complex dialing patterns.
Features keys can be programmed exactly as they are programmed in the FlexSet 280D and 120D
series keysets.
There are Six user programmable keys on the FlexSet 120S/121S A red LED lights when a key is
activated. See Programming: Feature Keys on page 162.
System-defined
Keys
Four system-wide programmed keys (market dependent) for basic features: SPKR, LOOP (used as
LINE key), Xfer and Hold (see page 15).
Fixed keys and (see Using the Fixed and Navigator Keys on page 12).
Navigator Keys
and
Up/down, right/left arrows used to move from one option to another on
the display. Used for selecting without choosing or activating the option. See Using the Fixed and
Navigator Keys on page 12.
Soft keys Located below the display panel, keys used to directly activate the feature option. See Using the
Telephony Features on page 14.
Volume Buttons Adjust the volume (see Volume Adjustment on page 22) of the following components:
• Ringer - from idle or while the phone is ringing (see Ring Adjustment on page 23)
• Speaker/Handset/Headset - during a conversation (see Using the Speakerphone or Headset on
page 17) Background Music - during idle and when turned on
Component Description
ENTER ESC
ABC
MENU

FlexSet Overview 7 FlexSet 120S / 121S User Guide
Handset Hook and Telephone Number
Handset Hook and Telephone Number
Place Telephone
Number here
(plastic cover)
Handset
Off-Hook
Removable Handset
On-Hook

FlexSet Overview 8 FlexSet 120S / 121S User Guide
Desk Elevation at 28º
Desk Elevation at 28º
NOTE! For full instructions regarding desk elevation, refer to the Coral Terminal Equipment Installation
Manual.
Desktop
Elevatio
n
Br
ac
k
e
t
12
O
28
O
O

FlexSet Overview 9 FlexSet 120S / 121S User Guide
Desk Elevation at 60º
Desk Elevation at 60º
NOTE! For full instructions regarding desk elevation, refer to the Coral Terminal Equipment Installation
Manual.
Desktop
Elevation
Stand
FlexSet
Line
cord
entry
44
O
60
O
O
Desk