TelcoBridges Tmedia TMG800 User manual

TMG800 & TMG800 +1 System
Installation Guide
9010-00179-1A, Issue 3.0b

The information in this document as well as product specifications referred to throughout, are subject to change without notice.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any
purpose, without the express written permission of TelcoBridges. TelcoBridges may have patents or pending patent
applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. The
furnishing of this document does not give you license to these patents, trademarks, copyrights, or other intellectual property
except as expressly provided in any written license agreement from TelcoBridges Inc.
The information provided in this document is intended as a guide only. For the latest detailed engineering specifications, please
contact TelcoBridges TB Support or visit the TBWiki: http://docs.telcobridges.com. TelcoBridges is committed to continually
improving product designs; as a result, product specifications may be subject to change without notification.
© 2003-2012 TelcoBridges. All rights reserved.
TelcoBridges, Tmedia, TMG800, TMG3200-RJ, TMG3200-TE, TMG3200-DS3, TMG3200-STM1, TMG7800-TE,
TMG7800-DS3, TMG7800-STM1, TMG7800-CTRL, TMG-CONTROL, TMG7800-TMS, Tmedia 1+1, TMG800+1,
TMG3200-TE+1, TMG3200-DS3+1, TMG3200-STM1+1, TMG7800-TE+1, TMG7800-DS3+1, TMG7800-STM1+1, Tdev,
TMP800, TMP6400, TMP6400-CTRL, TMP6400-TMS, Tmonitor, TM1000, Toopack, Toolpack API, TB640, TB-8, TB-16,
and TB-Video, are trademarks of TelcoBridges Inc. All other trademarks are the property of their owners. This information
is subject to change without notice.
HEAD OFFICE
TelcoBridges Inc.
91 rue de la Barre, Suite 01
Boucherville, QC, J4B 2X6
CANADA
www.telcobridges.com/en/tbsupport.aspx
T [phone]
F [phone]
[email protected]
[email protected]
TB Support - Technical Support
Tel: [phone]
[email protected]

iii
About this Guide
This guide provides installation, setup, and maintenance procedures for
Tmedia Standalone systems and Tmedia 1+1 systems.
Conventions
Contact Us
If you have comments about this guide or any other TelcoBridges technical
documentation, please send an E-mail to [email protected].
Terminology Description
Tmedia VoIP Gateway This term is used when a description, in this document, applies to both the TMG800
and TMG800 +1.
Tmedia Standalone System This term is used when a description, in this document, applies to the TMG800
operating as a standalone unit.
Tmedia 1+1 System This term is used when a description, in this document, applies to the TMG800
operating in conjunction with the TMG800 +1. This term also includes the 1+1 patch
panels.
TMG3200 This term is used when a description, in this document, applies to all variations of
the TMG800 units.
TMG3200 +1 This term is used when a description, in this document, applies to all variations of
the TMG800 +1 units.
1+1 Patch Panel This term is used as a generic reference to 1+1 patch panels, which enable a
TMG800 to connect to a TMG800 +1.
Preface

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TMG800 and TMG800 +1 Installation Guide

Table of Contents
v
Table of Contents
Chapter 1 Introduction ...................................................................................................................... 1
1.1 Installation Overview ........................................................................................................... 2
1.2 Installation Prerequisites ..................................................................................................... 3
1.3 Preventing Electrostatic Discharge Damage....................................................................... 3
1.4 Recommended Reading ..................................................................................................... 4
Chapter 2 Installing the Equipment................................................................................................... 5
2.1 Package Contents............................................................................................................... 6
2.1.1 TMG800 .............................................................................................................................. 6
2.1.2 TMG800+1 (includes its associated 1+1 patch panel) ........................................................ 7
2.2 Rack Mounting the Tmedia Equipment ............................................................................... 8
2.2.1 Prerequisites ....................................................................................................................... 8
2.2.2 Vertical Placement of Tmedia Equipment ........................................................................... 8
2.2.3 Installing the Tmedia 1+1 System on an Equipment Rack.................................................. 9
2.3 Choosing your Connection Procedures............................................................................. 11
2.4 Tmedia Standalone System .............................................................................................. 12
2.4.1 Connecting to the Tmedia Management Interface ............................................................ 13
2.4.2 Connecting to a VoIP Network .......................................................................................... 14
2.4.3 Connecting to the PSTN ................................................................................................... 15
2.4.4 Powering Up...................................................................................................................... 16
2.4.4.1 Connecting to AC Power...................................................................................................16
2.4.4.2 Connecting to DC Power...................................................................................................17
2.4.5 Start Up ............................................................................................................................. 19
2.4.5.1 Configuring the Role ......................................................................................................... 19
2.5 Tmedia 1+1 System .......................................................................................................... 21
2.5.1 Connecting to the Tmedia 1+1 System Management Interfaces ...................................... 22
2.5.2 Connecting to the Tmedia Control Network ...................................................................... 23
2.5.3 Connecting to the Tmedia 1+1 System VoIP Network(s).................................................. 24
2.5.4 Connecting to the PSTN in a Tmedia 1+1 System............................................................ 25
2.5.5 Powering Up...................................................................................................................... 27
2.5.5.1 Connecting to AC Power...................................................................................................27
2.5.5.2 Connecting to DC Power...................................................................................................28
2.5.6 Start Up ............................................................................................................................. 29
2.5.6.1 Primary Unit ...................................................................................................................... 29
2.5.6.2 Secondary Unit.................................................................................................................. 32
2.6 Verifying the LED Status Indications.................................................................................34
2.7 Powering Down ................................................................................................................. 34
Chapter 3 Initial System Configuration ........................................................................................... 35
3.1 Connecting to the Tmedia VoIP Gateway ......................................................................... 36
3.2 Retrieving Tmedia VoIP Gateway Information .................................................................. 36
3.3 Changing the Tmedia VoIP Gateway Management Port IP Address................................ 37
3.4 Changing Tmedia VoIP Gateway Management Port Passwords...................................... 37

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TMG800 and TMG800 +1 Installation Guide
3.5 Setting the Time Zone....................................................................................................... 37
3.6 Configuring the Tmedia VoIP Gateway Using the Web Portal..........................................38
3.7 Changing VoIP Interface Addresses ................................................................................. 38
Chapter 4 System Backups ............................................................................................................ 39
4.1 Creating a Database Backup ............................................................................................ 40
4.2 Downloading a Database Backup ..................................................................................... 40
4.3 Uploading a Database Backup.......................................................................................... 40
4.4 Restoring a Database Backup .......................................................................................... 40
Chapter 5 Hardware Maintenance Procedures............................................................................... 41
5.1 Preparing for Hardware Replacement............................................................................... 42
5.2 Choosing your Maintenance Procedure............................................................................43
5.3 Replacing a Standalone TMG800 ..................................................................................... 44
5.3.1 Removing a Defective Unit................................................................................................ 44
5.3.2 Installing a Replacement Unit ........................................................................................... 45
5.3.2.1 Rackmount the Replacement Unit..................................................................................... 45
5.3.2.2 Connect to the Management Interface..............................................................................45
5.3.2.3 Connect to the VoIP Network............................................................................................45
5.3.2.4 Connect to the PSTN Network .......................................................................................... 45
5.3.3 Starting Up the TMG800 ................................................................................................... 46
5.3.4 Restoring a Backup Copy of a Database .......................................................................... 46
5.4 Adding a TMG800 +1 to a Standalone TMG800............................................................... 47
5.4.1 Reconfigure a Standalone Unit as a Primary Unit in a 1+1 System.................................. 47
5.4.2 Install the TMG800 +1 on the Equipment Rack ................................................................ 50
5.4.3 Install a Patch Panel ......................................................................................................... 50
5.4.4 Connect to the TMG800 1+1 Management Interface........................................................ 50
5.4.5 Connect to the Tmedia Control Network ........................................................................... 50
5.4.6 Connect to the VoIP Network............................................................................................50
5.4.7 Connect to the PSTN Network .......................................................................................... 51
5.4.8 Power Up the Tmedia VoIP Gateway................................................................................ 51
5.4.9 Start Up ............................................................................................................................. 52
5.5 Replacing a Unit on a Tmedia 1+1 System....................................................................... 54
5.5.1 Removing a Defective Unit................................................................................................ 54
5.5.1.1 Resetting the Role of the Spare Unit................................................................................. 54
5.5.2 Installing a Replacement Unit ........................................................................................... 56
5.5.2.1 Rackmount the Replacement Unit..................................................................................... 56
5.5.2.2 Connect to the Management Interface..............................................................................56
5.5.2.3 Connect to the VoIP Network............................................................................................56
5.5.2.4 Connect to the PSTN Network .......................................................................................... 57
5.5.3 Starting Up the Tmedia 1+1 System ................................................................................. 57
5.5.4 Start Up ............................................................................................................................. 58
5.5.4.1 Replacing a Primary Unit with another Replacement Primary Unit ................................... 58
5.5.4.2 Replacing a Secondary Unit with another Replacement Secondary Unit ......................... 58
5.6 Replacing a Power Supply ................................................................................................ 58
5.6.1 Replacing AC Power Supply ............................................................................................. 58
5.6.2 Replacing DC Power Supply.............................................................................................58

Table of Contents
vii
Chapter 6 System Upgrades........................................................................................................... 59
6.1 Installing a New License ................................................................................................... 59
Chapter 7 Troubleshooting Tools.................................................................................................... 61
7.1 Connecting to the Serial Port of the Tmedia VoIP Gateway ............................................. 62
7.2 Configuring the Terminal Emulator Application................................................................. 63
7.3 Reporting a Problem .........................................................................................................64
7.4 Setup Information.............................................................................................................. 64
7.5 Tbdebug Dump Files (Mandatory).....................................................................................64
7.6 Application Logs................................................................................................................ 65
7.7 Backdoor Tools ................................................................................................................. 65
7.7.1 tbx_cli_tools_remote ......................................................................................................... 65
7.7.2 Line/Trunk Status (Tbshowls)............................................................................................ 66
7.7.3 VoIP Traffic Capture.......................................................................................................... 66
7.7.4 Network Analysis Tools.....................................................................................................67
7.7.4.1 Wireshark (formerly called Ethereal) ................................................................................. 67
7.7.4.2 tcpdump ............................................................................................................................ 67
7.7.5 Tbstreamlisten................................................................................................................... 67
7.7.6 Stream Server Audio Packets to Wave File ...................................................................... 67
7.7.7 tbsigtrace Signaling Traces...............................................................................................67
Appendix A Wiring Diagrams............................................................................................................. 69
A.1 RJ48C Wiring Diagram: Crossover and Straight Cables................................................... 70
A.2 RJ48 Console Wiring Diagram .......................................................................................... 71

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TMG800 and TMG800 +1 Installation Guide

1
Chapter 1 Introduction
This chapter provides an introduction to the installation and setup for the following
system configurations:
• Tmedia Standalone System: TMG800 operating in standalone mode.
• Tmedia 1+1 System: TMG800 operating in conjunction with a TMG800 +1,
including its associated 1+1 patch panel.
The following topics are covered:
• Recognizing your Tmedia 1+1 system (shown in figure 1.1)
• Installation overview
• Installation prerequisites
• Other recommended reading

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TMG800 and TMG800 +1 Installation Guide
1.1 Installation Overview
The installation and setup a Tmedia system (see figure 1.1 on page 2) is described by a series of topics
in the following order:
• Rack mounting the Tmedia 1+1 system
• Connecting to the Tmedia Management Interface
• Connecting to the VoIP network
• Connecting to the PSTN
• Powering Up
• Initial System Configuration
Note: In addition to installation procedures, a series of topics are provided describing
upgrades, maintenance, and troubleshooting of a Tmedia 1+1 system.
Figure 1.1 TMG800 and TMG800 +1 Front and Rear Views
TMG800-RJ (front view)
Tmedia 1+1 Patch Panel (8 T1/E1)
TMG800-RJ rearview)

Introduction
3
1.2 Installation Prerequisites
For the installation to proceed without interruption, it is important that you verify that you have all
necessary materials on hand.
Prior to the installation, you should have:
• Adequate space for the installation of your Tmedia 1+1 system. You will need to mount the
Tmedia 1+1 system on a 19” equipment rack (customer provided).
• Adequate power supply and power connections. The TMG800 and TMG800 +1 require one to two
power connections each. To guarantee an uninterrupted supply, each power connection must be
fed by a dedicated power source.
• An IP address for the management port. To avoid delays, you should have the IP address, netmask
and gateway addresses on hand. Take note that the management port supports DHCP, see
Section 2.5.1 “Connecting to the Tmedia 1+1 System Management Interfaces” on page 29 for
further information.
1.3 Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. It may occur if
electronic printed circuit cards are improperly handled and may cause complete or intermittent failure.
Always follow ESD prevention procedures when removing and replacing modules:
• Ensure that the Tmedia VoIP gateways are grounded.
• Wear an ESD-preventive wrist strap and ensure that it makes good contact with your
skin. Connect the wrist strap clip to an unpainted surface of the Tmedia VoIP Gateway
or the grounded equipment rack in order to channel away all ESD voltage safely to
ground. To guard against ESD damage and shocks, the wrist strap and cord must be
in proper working condition.
• If no wrist strap is available, and you must work with Tmedia VoIP Gateways, ground
yourself by touching a metal part of the chassis.
!
Warning

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TMG800 and TMG800 +1 Installation Guide
1.4 Recommended Reading
This document assumes that you have a clear understanding of the installation of the TelcoBridges
Tmedia VoIP gateways and have been trained to work with the equipment. If you have any technical
questions, TelcoBridges TB Support (technical support team) can be reached via telephone or email:
Telephone: [phone]
[email protected].
Documents exploring various aspects of the Tmedia system are available at the TelcoBridges TBWiki:
http://docs.telcobridges.com/mediawiki/index.php/Main_Page

Installing the Equipment
5
Chapter 2 Installing the Equipment
This chapter provides information about the following topics:
• Package contents
• Rack mounting the Tmedia 1+1 system
• Connecting to the Tmedia management interface
• Connecting to a VoIP network
• Connecting to a PSTN network
• Connecting power
• Powering down

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TMG800 and TMG800 +1 Installation Guide
2.1 Package Contents
Depending on your system requirements, you may receive one or more of the following items:
• Section 2.1.1 “TMG800” on page 6.
• Section 2.1.2 “TMG800+1 (includes its associated 1+1 patch panel)” on page 7.
• Section “1+1 Patch Panel” on page 7.
The contents of these devices are described in the following sections.
2.1.1 TMG800
In the TMG800 box, you will find the following items:
• One (1) TMG800-RJ. See figure 1.1 on page 2.
• One (1) set of mounting brackets and screws, used to mount the TMG800 to a 19" rack.
• One (1) DB-9 to RJ-45 adapter to interface the serial port of your computer with the RJ-45 port of
the TMG800.
• Three (3) CAT5 Ethernet straight cables (male-male), 3 meters in length.
• One (1) Important Notice (two-sided document containing pertinent product serial numbers, and
other important information).
• One (1) Product Warranty .
• One (1) packing slip.
• One (1) Quick Installation Guide (two-sided document that provides a pictorial view of the
equipment setup).
• Two (2) AC or DC power cables
Not included
• A 19” equipment rack. The TMG800 must be installed on a 19” wide equipment rack.
• Patch panel (optional).

Installing the Equipment
7
2.1.2 TMG800+1 (includes its associated 1+1 patch panel)
• One (1) TMG800+1 unit (TMG800-RJ). See figure 1.1 on page 2.
• One (1) set of mounting brackets and screws, used to mount the TMG800+1 to a 19" rack.
• One (1) DB-9 to RJ-45 adapter, to interface the serial port of your computer with the RJ-45 port of
the TMG800.
• Three (3) CAT5 Ethernet straight cables (mal-male), 3 meters in length.
• One (1) Important Notice (two-sided document containing pertinent product serial numbers, and
other important information).
• One (1) Product Warranty.
• One (1) packing slip.
• One (1) Quick Installation Guide (two-sided document that provides pictorial view of the equipment
set-up).
• Two (2) AC or DC power cables.
• The associated 1+1 patch panel for your TMG800+1. See figure 1.1 on page 2 for further details.
Not included with the TMG800 +1:
• A 19" equipment rack. The TMG800 must be installed in a standard 19" wide equipment rack.
1+1 Patch Panel
A 1+1 patch panel is required for the proper connection of the Tmedia 1+1 system and is automatically
included when a TMG800 +1 is ordered. Table 2.1 lists the patch panels that can be ordered for a
TMG800 and TMG800 +1.
Table 2.1 Tmedia Patch Panels
1+1 Patch Panel (8/T1/E1) Provides connection for up to 8 T1/E1 lines from the network to
the 1+1 Patch Panel (8 T1/E1) and then links to the TMG800 and
TMG800 +1
Cables provided:
You will be provided with 16 RJ48C cables (yellow), two meters
in length, per 1+1 Patch Panel (8 T1/E1) you receive.

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TMG800 and TMG800 +1 Installation Guide
2.2 Rack Mounting the Tmedia Equipment
The Tmedia equipment is mounted on a customer provided equipment rack using the mounting
hardware packaged in the box.
2.2.1 Prerequisites
To rack mount the Tmedia equipment, you will need:
• One 19” customer-provided equipment rack. The rack must be solidly anchored to the floor with
appropriate support at the top of the racks.
• Climate controlled room: 0 to +50 Celsius, 0 to 95% non-condensing humidity.
2.2.2 Vertical Placement of Tmedia Equipment
The TMG800 and TMG800 +1 are each housed in a 1U chassis, as tabulated in table 2.2 on page 8. It
is important that you provide for enough room on the equipment rack to allow for the installation of the
TMG800 and TMG800 +1.
Consider the available space on your equipment rack and the height of the TMG800 and TMG800 +1.
Due to the rear-exhaust heat vents and the efficient heat dissipation design, there is no need to leave
any physical vertical space above or below the TMG800 and TMG800 +1 on the equipment rack.
Table 2.2 Tmedia VoIP Gateway Physical Height
Tmedia Model Number Vertical Height
TMG800 1U (1.75 inches or 44.45 mm)
TMG800 +1 1U (1.75 inches or 44.45 mm)
Patch Panel 1U (1.75 inches or 44.45 mm)

Installing the Equipment
9
2.2.3 Installing the Tmedia 1+1 System on an Equipment Rack
The TMG800, TMG800 +1, and patch panels are mounted on the 19” equipment rack using the angle
brackets and screws provided in the box.
To mount the TMG800 proceed as follows:
1. Using four metal screws, attach one angle bracket to the front, left-hand side of the TMG800, when
viewed from the front, as shown in figure 2.1 on page 10. Do the same for the angle bracket on the
right-hand side.
2. Start mounting equipment at the top-most position of the rack, keeping in mind the space required
on the equipment rack as described in Section 2.2.2 “Vertical Placement of Tmedia Equipment” on
page 8.
To mount the TMG800 +1 proceed as follows:
1. Install the TMG800 +1 below the TMG800, as shown in figure 2.1 on page 10.
2. To attach the TMG800 +1 to the equipment rack, follow the previous procedure.
To mount a patch panel proceed as follows:
1. Install the patch panel below the TMG800 +1, as shown in figure 2.1 on page 10.

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TMG800 and TMG800 +1 Installation Guide
Figure 2.1 Rack Mounting a Tmedia 1+1 System
TMG800
TMG800 +1
1+1 Patch Panel

Installing the Equipment
11
2.3 Choosing your Connection Procedures
Use the following diagram to guide you in selecting your installation section.
Figure 2.2 Choosing your setup.
Choosing Your Setup
Standalone System
Setup
I am setting
up a
TMG800
as a
standalone
system
I am setting
up a
TMG800
to work in
conjunction
with a
TMG800 +1
Follow the
procedures of
Section 2.4
“Tmedia
Standalone
System”
Follow the
procedures of
Section 2.5
“Tmedia
1+1 System”
I am adding or
replacing a
TMG800 or
TMG800 +1
in an existing
system
Follow the
procedures
of Chapter 5
“Hardware
Maintenance
Procedures”
1+1 System
Setup
Adding/Replacing
a Unit

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TMG800 and TMG800 +1 Installation Guide
2.4 Tmedia Standalone System
If you are here, you have a TMG800 that you will set up as a standalone system. This section covers
the following procedures for a TMG800 standalone system:
• Section 2.4.1 “Connecting to the Tmedia Management Interface” on page 13.
• Section 2.4.2 “Connecting to a VoIP Network” on page 14.
• Section 2.4.3 “Connecting to the PSTN” on page 15.
• Section 2.4.4 “Powering Up” on page 16.
• Section 2.4.5 “Start Up” on page 19.
Standalone