TelcoBridges Tmedia TMG3200 User guide

Tmedia
TMG3200 System Installation Guide
9010-00179-1A, Issue 3.3

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a result, product specifications may be subject to change without notification.
© 2003-2011 TelcoBridges. All rights reserved.
TelcoBridges, Tmedia, TMP6400, TMG3200, TMP800, TMG800, TMS1600 Switch, Toolpack API, On a Blade, System-Blade, TB-
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Document Title: TMG3200 System Installation Guide
Document Number: 9010-00179-1A, Issue 3.3, 2011-05-17//09:36

iii
About this Guide
This guide describes the installation and setup of the Tmedia TMG3200-RJ,
TMG3200-TE, TMG3200-DS3, and TMG3200-STM1 VoIP gateways and the
connections to voice, and IP networks.
Conventions
Contact Us
If you have comments about this guide or any other TelcoBridges technical
documentation, please send an E-mail to [email protected].
Terminology Description
Tmedia Management
Interface
This is the interface used to configure and manage the TMG3200.
Tmedia Unit A generic reference to the family of Tmedia VoIP Gateways
TMG3200 A generic reference to the variations of the TMG3200 VoIP Gateway. This term is
used when information applies to the TMG3200-RJ, TMG3200-TE, TMG3200-DS3,
and TMG3200-STM1.
Preface

iv
Tmedia System Installation Guide for TMG3200

Table of Contents
v
Table of Contents
Chapter 1 Introduction ...................................................................................................................... 1
1.1 Installation Overview ........................................................................................................... 2
1.2 Installation Prerequisites ..................................................................................................... 3
1.3 Preventing Electrostatic Discharge Damage....................................................................... 3
1.4 Recommended Reading ..................................................................................................... 4
Chapter 2 Equipment Connections ................................................................................................... 5
2.1 TMG3200 Package Contents.............................................................................................. 6
2.2 Rack mounting the TMG3200 .............................................................................................7
2.2.1 Prerequisites ....................................................................................................................... 7
2.2.2 Vertical Placement of Tmedia Equipment ........................................................................... 7
2.2.3 Mounting the TMG3200 ...................................................................................................... 8
2.3 Connecting to the Tmedia Management Interface .............................................................. 9
2.3.1 Prerequisites ....................................................................................................................... 9
2.3.2 Interconnections .................................................................................................................. 9
2.4 Connecting to a VoIP Network .......................................................................................... 10
2.4.1 Prerequisites ..................................................................................................................... 10
2.4.2 Connections ...................................................................................................................... 11
2.5 Connecting to the PSTN ................................................................................................... 12
2.5.1 Prerequisites ..................................................................................................................... 12
2.5.2 RJ48C Type Interface (T1/E1/J1)...................................................................................... 13
2.5.3 SCSI Interface (T1/E1/J1) .................................................................................................15
2.5.4 Dual BNC Interface (DS3).................................................................................................17
2.5.5 Optical Interface (OC3/STM-1).......................................................................................... 18
2.6 Powering Up...................................................................................................................... 19
2.6.1 Prerequisites ..................................................................................................................... 19
2.6.2 Connecting to AC Power................................................................................................... 19
2.6.3 Connecting to DC Power................................................................................................... 20
2.6.4 Verifying the LED Status Indications................................................................................. 21
2.7 Powering Down ................................................................................................................. 23
Chapter 3 Initial System Configuration ........................................................................................... 25
3.1 Connecting to the TMG3200 ............................................................................................. 26
3.2 Retrieving TMG3200 Information ...................................................................................... 26
3.3 Changing the TMG3200 Management Port IP Address.................................................... 26
3.4 Changing TMG3200 Management Port Passwords.......................................................... 27
3.5 Setting the Time Zone.......................................................................................................27
3.6 Configuring the TMG3200 Using the Web Portal.............................................................. 27
3.7 Changing VoIP Interface Addresses ................................................................................. 27
Chapter 4 System Upgrades........................................................................................................... 29
4.1 Installing a New License ................................................................................................... 29

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Tmedia System Installation Guide for TMG3200
Chapter 5 Troubleshooting Tools.................................................................................................... 31
5.1 Connecting to the Serial Port of the TMG3200 ................................................................. 32
5.2 Configuring the Terminal Emulator Application................................................................. 34
5.3 Reporting a Problem .........................................................................................................35
5.4 Setup Information .............................................................................................................. 35
5.5 Tbdebug Dump Files (Mandatory).....................................................................................35
5.6 Application Logs................................................................................................................ 36
5.7 Backdoor Tools ................................................................................................................. 36
5.7.1 tbx_cli_tools_remote ......................................................................................................... 36
5.7.2 Line/Trunk Status (Tbshowls)............................................................................................ 37
5.7.3 VoIP Traffic Capture.......................................................................................................... 37
5.7.4 Network Analysis Tools.....................................................................................................38
5.7.4.1 Wireshark (formerly called Ethereal) ................................................................................. 38
5.7.4.2 tcpdump ............................................................................................................................ 38
5.7.5 Tbstreamlisten................................................................................................................... 38
5.7.6 Stream Server Audio Packets to Wave File ...................................................................... 38
5.7.7 tbsigtrace Signaling Traces...............................................................................................38

1
Chapter 1 Introduction
This chapter provides an introduction to the installation and setup of a TMG3200 VoIP
Gateway.
The following topics are covered:
• Installation overview
• Installation prerequisites
• Other recommended reading

2
Tmedia System Installation Guide for TMG3200
1.1 Installation Overview
The installation and setup of a TMG3200, shown in figure 1.1 on page 2, is described by a series of
chapters presenting installation tasks in the following order:
• Rack mounting the TMG3200
• Connecting to the Tmedia Management Interface
• Connecting to the VoIP network
• Connecting to the PSTN
• Powering Up
• Initial System Configuration
• System Upgrades
• Troubleshooting
Figure 1.1 TMG3200 Front and Rear Views
Front Rear
ETH VoIP TMS
010011
MGMT0
1
8
7
6
5
4
32
9151413121110
0

Introduction
3
1.2 Installation Prerequisites
For the TMG3200 installation to proceed without interruption, it is important that you verify that you have
on hand all of the necessary materials. Prior to beginning the installation, you should have prepared for
the following:
• Adequate space for the installation of your TMG3200. Consider that you will need to mount the
TMG3200 on a 19” customer-provided equipment rack.
• Adequate power supply and power connections.The TMG3200 will require one to two power
connections. To guarantee an uninterrupted supply, each power connection must be fed by a
dedicated power source.
• The TMG3200 requires one IP address for the management port. To avoid delays, you should have
the IP address, netmask and gateway addresses on hand. Take note that the management port
supports DHCP, see Section 2.3 “Connecting to the Tmedia Management Interface” on page 9 for
further information.
1.3 Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. It may occur if
electronic printed circuit cards are improperly handled and may cause complete or intermittent failure.
Attention Always follow ESD prevention procedures when removing and replacing modules:
• Ensure that the TelcoBridges Tmedia units are electrically connected to earth ground.
• Wear an ESD-preventive wrist strap and ensure that it makes good contact with your
skin. Connect the wrist strap clip to an unpainted surface of the Tmedia unit or the
grounded equipment rack in order to channel away all ESD voltage safely to ground.
To guard against ESD damage and shocks, the wrist strap and cord must be in proper
working condition.
• If no wrist strap is available, and you must work with Tmedia units, ground yourself by
touching a metal part of the chassis.

4
Tmedia System Installation Guide for TMG3200
1.4 Recommended Reading
This document assumes that you are well versed in the installation of the TelcoBridges Tmedia units
and have been trained to work with the equipment. If you have any technical questions, please contact
TelcoBridges technical support or send an E-mail to [email protected].
Other documents exploring various aspects of the Tmedia system are available on the TelcoBridges TB
Wiki at: http://docs.telcobridges.com/mediawiki/index.php/Main_Page

5
Chapter 2 Equipment Connections
This chapter provides the connection procedures for the TMG3200 as follows:
• Rack mounting the TMG3200
• Connecting to the Tmedia management interface
• Connecting to a VoIP network
• Connecting to a PSTN Network
• Connecting Power

6
Tmedia System Installation Guide for TMG3200
2.1 TMG3200 Package Contents
In the TMG3200 box, you will find:
• One TMG3200
• One set of mounting brackets with screws. These are used for mounting a TMG3200 on a 19” rack.
• One DB-9 to RJ-45 adapter. Allows you to interface the serial port of your computer with the RJ-45
console port of the TMG3200.
• SCSI cables and patch panels. This is optional and only provided for the TMG3200-TE, which
features SCSI connectors.
• Three CAT5 Ethernet straight cables (male-male), three meters in length.
• One warranty sheet
• One packing slip
• One TMG3200 Quick Installation guide (a 1-page sheet that provides a pictorial view of equipment
setup).
Not included with the TMG3200:
• No power cords are supplied for AC units. Only in the case of DC units, are two DC power cables
supplied.
• A 19” equipment rack. You must use a standard 19” wide equipment rack to install the TMG3200.

Equipment Connections
7
2.2 Rack mounting the TMG3200
The TMG3200 is mounted on a customer provided equipment rack using the mounting hardware
packaged in the box.
2.2.1 Prerequisites
To rack mount the TMG3200, you will need:
• One 19” customer provided equipment racks. The rack must be solidly anchored to the floor with
appropriate support at the top of the racks.
• Climate controlled room: 0 to +50 Celsius, 0 to 95% non-condensing humidity.
2.2.2 Vertical Placement of Tmedia Equipment
The TMG3200 is housed in a 2U chassis, as tabulated in table 2.1 on page 7. It is important that you
provide for enough room on the equipment rack to allow for the installation of the TMG3200. Consider
the available space on your equipment rack and the height of the TMG3200. Due to the rear-exhaust
heat vents and the efficient heat dissipation design, there is no need to leave any physical vertical
space above or below the placement of the TMG3200 on the equipment rack.
Table 2.1 TMG3200 Physical Height
Tmedia Model Number Vertical Height
TMG3200 2U (3.5 inches or 89.10 mm)
Patch Panelsa
a. TMG3200-TE models configured with a 32 to 64 T1/E1 TDM module require one patch panel for each 32 E1/T1
line grouping.
1U (1.75 inches or 44.45 mm)

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Tmedia System Installation Guide for TMG3200
2.2.3 Mounting the TMG3200
The TMG3200 is mounted on the 19” equipment rack using the angle brackets and screws provided in
the box.
To mount the TMG3200 proceed as follows:
1. Using two metal screws, attach one angle bracket to the front, left-hand side of the TMG3200 when
viewed from the front, as shown in figure 2.1 on page 8. Do the same for the angle bracket on the
right-hand side.
2. Start mounting equipment at the top-most position of the rack, keeping in mind the space required
on the equipment rack as described in Section 2.2.2 “Vertical Placement of Tmedia Equipment” on
page 7.
Figure 2.1 Mounting the TMG3200
Attach Bracket
to Tmedia Unit
Attach Tmedia
Unit to Equipment
Rack

Equipment Connections
9
2.3 Connecting to the Tmedia Management Interface
The Tmedia Management Interface enables administrators to perform management tasks on the
TMG3200.
2.3.1 Prerequisites
To communicate with the Tmedia Management Interface for a TMG3200, the following is needed:
• One CAT5 Ethernet cable with RJ45 male-male terminations.
2.3.2 Interconnections
The TMG3200 provides a Tmedia Management Interface, using one Gigabit Ethernet network link, as
shown in figure 2.2 on page 9.
To communicate with the Tmedia Management Interface:
1. Connect the supplied CAT5 Ethernet cable to the port labelled “MGMT0” at the front of the
TMG3200.
Figure 2.2 Tmedia Management Interface
Note The management port is configured using DHCP by default. Refer to Section 5.1
Section 5.1 “Connecting to the Serial Port of the TMG3200” on page 32, to change the IP
address.
Management Interface
MGMT0

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Tmedia System Installation Guide for TMG3200
2.4 Connecting to a VoIP Network
The TMG3200 features dual GigE ports for connection to different VoIP networks. This provides an
access point to manage VoIP traffic. Should one of the IP networks fail, the TMG3200 will continue to
manage VoIP traffic using the alternate network.
Note: Certain configurations of the TMG3200 will exceed 100 Mbps, therefore
1000 Mbps is recommended.
2.4.1 Prerequisites
To connect the TMG3200 to the VoIP network, you will need:
• Gigabit Ethernet switch. A second one is required to support redundancy of the VoIP interface.
• One or two CAT5 Ethernet cables with RJ45 male-male terminations.

Equipment Connections
11
2.4.2 Connections
The TMG3200 is connected to the VoIP network by one or optionally two Ethernet GigE network links,
as shown in figure 2.3 on page 11.
To connect the TMG3200 to the VoIP network:
1. Connect a CAT5 Ethernet cable to VoIP0 at the rear of the TMG3200. Connect the other end of the
same CAT5 cable to the Gigabit Ethernet switch.
2. If your system employs a second Gigabit Ethernet switch for redundancy, connect a second CAT5
Ethernet cable to VoIP1 at the rear of the TMG3200. Connect the other end of the same CAT5
cable to the second Gigabit Ethernet switch.
Figure 2.3 Connecting to the VoIP Network
VoIP Network 1
VoIP Network 2
ETH VoIP TMS
010011
1
8
7
6
5
4
32
9151413121110
0

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Tmedia System Installation Guide for TMG3200
2.5 Connecting to the PSTN
The TMG3200 features a variety of interfaces to the PSTN network.
2.5.1 Prerequisites
To connect the TMG3200 to the PSTN network, you must comply with one of the following:
• Your TMG3200-RJ features 16 modular 8-conductor RJ48C type jacks for connection to T1/E1/J1
lines. You will need one cable for each (T1/E1/J1) interface on the TMG3200. If you are making
your own cables, refer to figure 2.5 on page 14 for crossover or straight cable wiring connections.
• Your TMG3200-TE features SCSI connectors for connection to T1/E1/J1 lines. You will require one
patch panel for each 32 line grouping of T1/E1/J1 line interfaces on the TMG3200.
• Your TMG3200-DS3 features BNC connectors for connection to DS3 lines. You will require two
coaxial cables for each DS3 interface.
• Your TMG3200-STM1 features electrical or optical STM-1 connectors. You will require two fibre
optic cables for the STM-1 interface of the TMG3200.

Equipment Connections
13
2.5.2 RJ48C Type Interface (T1/E1/J1)
A TMG3200-RJ with 16 RJ48C type ports enables the connection to T1/E1/J1 lines. The termination
impedance is set at 100 ohms for T1 lines and 120 ohms for E1 lines. It is possible to connect an
external balun in order to convert to 75 ohms. See figure 2.4 on page 13. If you are making your own
cables, refer to figure 2.5 on page 14 for crossover or straight cable wiring connections.
Note All ports may not be active. T1/E1/J1 ports are activated by software license; the number
of active ports depends on the licenses purchased.
To connect the TMG3200-RJ (RJ48C type) to the PSTN:
1. Start with port 0 located at the top and left-most position. Connect one cable between this port and
the T1/E1/J1 line (figure 2.4 on page 13).
2. Repeat step 1, using the next available port.
Figure 2.4 16-Port Interface to the PSTN
ETH VoIP TMS
010011
1
8
7
6
5
4
32
9151413121110
0

14
Tmedia System Installation Guide for TMG3200
Figure 2.5 RJ48C Wiring Schematic
1
RX/Ring/-
2
RX/Tip/+
3
Not Connected
4
TX/Ring/-
5
TX/Tip/+
6
Not Connected
7
Not Connected
8
Not Connected
RJ 48 (T1/E1/J1) Wiring Schematic: Crossover Cable
18
RX/Ring/-
1
RX/Tip/+
2
Not Connected
3
TX/Ring/-
4
TX/Tip/+
5
Not Connected
6
Not Connected
7
Not Connected
8
1
RX/Ring/-
2
RX/Tip/+
3
Not Connected
4
TX/Ring/-
5
TX/Tip/+
6
Not Connected
7
Not Connected
8
Not Connected
RJ 48 (T1/E1/J1) Wiring Schematic: Straight Cable
RX/Ring/-
1
RX/Tip/+
2
Not Connected
3
TX/Ring/-
4
TX/Tip/+
5
Not Connected
6
Not Connected
7
Not Connected
8