Assistive Technology Services TOUCH N TALK FD User manual

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
Phone for The Visually Impaired
with Emergency Call and Fall Detection

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
1Overview
1.1 Description of the Device buttons

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
Call Button
Long Press (Press and Hold)
What will it do? It will trigger the Help Call sequence
Short Press (Press and Release)
What will it do?
It will hang up an active call, Incoming call hangup,
And various other functions according to voice assistant announcements
Pressing the Call
Button will make
the LED Ring RED
and Vibrate
Side Keys
Short Press either side button:
What will it do?
In idle state: activate phone book.
During a call: increase volume (booster)
Press and Hold Both Side Buttons:
What will it do?
Switch OFF Device
 Note: To turn ON the device place on the Charging Disk

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
Status LED
GREEN 1 flash per second- range and battery good
RED 1 flash per second-one or both functions
beyond limit.
No connection to base station
Battery not sufficiently charged.
(Plus, the Device will beep every 20 seconds)
Ring LED
GREEN
solid active telephone connection
flashing incoming phone call
on charging disk
Red Solid fully charged.
Yellow
solid USB connection to PC A
Registration in progress
The device fell to the ground.
on charging disk
Yellow Solid Battery sufficiently charged.
RED
Solid Telephone calling for help.
Flashing Dialing telephone number
on charging disk
Red Solid Battery not sufficiently charged.
Smoke Alarm detected.

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
1.2 General information
Language Assistant (Advanced User Manual Function)
When you set up the device, you also specify the language of the language assistant.
It reads names from the phone book when you receive a call or when you want to call someone.
It gives you valuable advice in various operational situations. In the event of a fall alarm, it will
automaticallycallforyouandspeakyourcontactinformation.
Fall Detector (Advanced User Manual Function)
The device has state-of-the-art fall detection. This is activated at the factory and does not have to
be set. In the event of a fall alarm, the call for help sequence is started automatically.
Smoke Alarm Detector (Advanced User Manual Function)
The Device detects the smoke alarm of all smoke detectors on the market. This function is
activated at the factory and does not need to be set. In the event of a smoke alarm, the device
will automatically call your emergency contact. The smoke alarm is Only activated automatically
when Device is on the charging disc (usually at night or when you are not at home)
Manual Call for Help
Just press the button anytime you feel you need assistance, and it willautomatically call your help
list, until an active contact has been found.
Phone Book (Advanced User Manual Function)
Up to 100 contacts can be entered with numbers and names.
There are 3 methods for dialing: Quick Dial, Standard Dial and Read Aloud.The phone book also
generates "missed calls" and "caller list “.
Reminder Function (Advanced User Manual Function)
Up to 5 time-controlled reminders (e.g., "please take medication”) can be set.
Clock Function
The current time is announced at the push of a button.
Time will get lost if both Base and Device are switched off.
Configure Time with PC APP or with Remote Configuration (see chapter 3.9.1)
Room Monitoring (Advanced User Manual Function)
You can define telephone numbers that force your device to immediately ANSWER when they call you.

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
1.3 Check package contents.
The packaging contains the following items:

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
3.6 Telephoning
The device has a high-quality hands-free facility. Device does not need to be picked up when making a
phone call. It should hang freely around the neck or lie on the table. The user can then make calls
without losing stability (Hands-free. If Device is always around the neck, the user can reach it
immediately.)
If Device is held in the hand during the conversation, the openings for speakers can (left in the
rubber) and microphone (right in Rubber) may inadvertently be covered with the fingers.
In this case the volume is then significantly muted.
If the small microphone opening is dirty, the called party can no longer hear
the conversation (loudly). In this case, carefully clean the small microphone
hole (right side, above the side button) with a toothpick or a straightened paper
clip.
3.6.1 Accept an incoming phone call.
When a call comes, it rings with the set ringtone.
If the name of the caller is stored in the phone book, the name is announced.
”Hubert is calling"
Otherwise, the calling number is announced.
Call will be accepted by pressing the call button.
The call is always stored in the Register Caller List.
3.7.1 1 incoming call when Device is on the charging disc.
If Device is now removed from the charging disc, the call will be accepted automatically. The
»Cancel Call« function (press call button) is deactivated for a few seconds to prevent the call
from being accidentally canceled.
In case the call is not accepted, it will be stored in the Register »Missed calls«.
3.6.5 Missed calls.
If Device is on the charging disk and an incoming call is not accepted, this call is automatically filed
under a Register "missed calls".
If Device is removed from the charging disc, it reports the number of missed calls.
The register "missed calls" is after the last telephone directory out.
An entry in the »missed calls« list is automatically deleted if
a) this number is called back.
b) the entry has been read out.

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
3. 7 .2 Calling a contact from the phone book
3. 7 .2.1 Selection of registers / names via side keys
This is a quick way to select a desired contact from the phone book.
It is may not be suitable for those with hand dexterity issues or severely disabled people (see 3.8. 2
Reading aloud)
A) First select the phone book by pressing a side key:
» Phonebook activated «
B) Then select the desired register.
To do this, use the same side key.
If you wait, you will be asked to choose a register.
» Please select register «
C) Once you have found the register you want,
press the side button on the opposite side to select the contact.
Remark
If you wait for 1.5 seconds, you will be asked to choose a name.
» Please choose name «
In this case you can use the same side key 1 for selecting the Name
D) If the desired name is found, press the call
button.
E) If you wait, you will be asked to choose a name.
» Press the call button «
The call is initiated.
Brief description:
1Press the side key and select "Phonebook.”
2Press the other key to select the
register.
3 Press the other side key to select
name.
4 Press the call button »Hubert will be called
select phone book / register select name make a call
3
4
1,2

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
Speed dialing (only for experienced): You want to call Hubert.
Hubert is stored in the 3rd register in the 5th position.
You press quickly without waiting for an announcement:
(SK = side key) 1 time SK left (phone book) 3 times SK left (register) 5 times SK right (name)
Then Call button »Hubert will be called«
Any attempt of dialing can be cancelled by briefly pressing the call button.

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
3. 7 .2 Calling a contact from the phone book
3. 7 .2.2 Selection of registers / names by reading out loud
In case of visual impairment orsevere disabilities, this method offers a way to call family and friends.
With the help of the voice assistant, all contacts are read out in the order in which they are stored.
If the desired name is announced, press the call button to call to this contact.
1Press the side key and select "Phonebook."
2Press call button and start Voice Assistant to read names
3Press call button »Hubert will be called«
Any attempt of dialing can be cancelled by briefly pressing the call button.
Reading can be cancelled by pressing and holding the call button for 2 seconds.
3. 7. 4 Increase the volume during the call.
During an ongoing call, pressing the side button will increase the call volume.
1
2
3

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
3. 8. 1 Difference between the help number and the emergency number
Up to three help numbers are set to berepeatedly called 3 times.These are the first 3 numbers of the
SOS sequence. If a valid contact is found, the SOS sequence is ended.
3. 9. 1.1 >Help Call Checker< of iCM intelligent Call Manager
Determination of a “valid contact” is carried out
by the unit.
The Device is therefore very strict in assessing
whether a valid help contact has been made.
The Unit can recognize many use cases with
automatic calling systems. In case of
uncertainty the Device rates the call as "invalid"
in order not to end the SOS sequence
incorrectly.
The following calls are rated as " no valid connection to a contact ":
•Ringing time exceeded (if rings more than 15 seconds)
•Call acceptance with a duration of less than 2 seconds
•Call acceptance without ringing (someone answered call before a ring)
•Answer after ringing but possible answering machine announcement detected.
In very few individual cases, your telephone system (VoIP router) may generate tones in the
audible audio band (usable band) while the call is being put through. The device could then
erroneously assume an IVR system and cancel the call.
3.8.1.2 the Emergency Call Number
In case of no contact with help call numbers
have been achieved, the unit can call a
designated Emergency Number for safety
reasons.
(The system is factory set to 911)

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
4Special Notes
4.1 Fall detection and automatic call for help.
Fall Detection is preset at the factory and is activated automatically when the Device is removed from
thecharging disc. Fall Detection is interrupted when Device is connected to a calling party, i.e., the user
is on the phone.
The voice assistant informs the connected person with “This is a fall emergency call, please take action”
and provides the location data and the special instructions.
The hands-free connection is activated so that the person who has fallen can be consulted about the
severity of the fall. If a conversation is no longer possible, quick help is often vital. The special
instructions (see Section 3.3) should provide information on access to the location of the user.
Fall detection cannot interpret all incidents as falls. However, reliability is very high, typically> 85%.
The false alarm rate is typically <2%.
If Device falls to the ground and the user no longer picks it up, a call for help sequence is also triggered
after several instructions from the voice assistant.
This function is preconfigured at the factory. It is very difficult to ‘fake’ a fall to test.
„Fall Detected !
Help will be called “

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
4Special Notes
4.2 Smoke alarm detection and automatic call
The smoke alarm detection is activated automatically when Device is placed on the charging disc. This
usually happens at night or when you are away from home. This safety function is particularly valuable.
The smoke alarm detection works with all commercially available smoke detectors, heat detectors and
carbon monoxide detectors.
If Device detects a smoke alarm, it automatically calls the stored telephone numbers with an
announcement from the voice assistant: "Smoke alarm detected, please take action" as well as the
location data and the special instructions (see Section 3.3). This information is repeated 5 times. A
smoke alarm must last more than 30 seconds. to be classified as a real smoke alarm. This is to prevent
false messages, for example when testing the system.
If a call for help is accepted, Device waits 30 minutes and checks whether the smoke alarm has been
switched off. If the smoke alarm is still activated, Device starts the call for help sequence again.
The smoke alarm call sequence is ended immediately if
•The smoke alarm has been switched off.
•The device has been removed from the loading disc.
Test the smoke alarm detection by pressing the test alarm on the smoke detector.
=> After 2 seconds the ring LED signals RED; the smoke alarm was recognized.
If the smoke alarm remains active for several seconds, the smoke alarm sequence is carried out.
„Smoke Alarm detected !Help will be called “

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
5Important Information
5 .1 Help for troubleshooting
5 .1.1 Status LED flashes red
Either the battery is too weak (there is a risk of shutdown!) Or Device has no radio connection to the
base station. To do this, place Device briefly on the loading disc and then off the loading disc. After 7
seconds, the voice assistant reports the faulty function (s),
either
a) the battery is not sufficiently charged.
Remedy: Place Device on the charging disc and charge Device for at least 2 hours
b) Device is not connected to the base.
Remedy: Check whether the base station is switched on. Switching the
base station off and on often helps to reset the unit.
5 Important Information
5 .1.3 Announcement "Device is not ready for operation."
Possible sources of error:
a) Device is not registered with the base station
Remedy: Register to Base Station (see
advanced user manual chapter 2.3)
b) Device is not connected to the base station
Remedy: Check the distance to the base
station.
Check base station; switched off?
it often helps to switch the base station off and on
c) Device is not sufficiently charged
Remedy: Charge Device for at least
2 hours.
d) No help numbers entered.
Remedy: (without PC APP): Call the Device; this calling number will be used as help call number
Remedy: (with PC APP): Enter the help numbers (see advanced user guide)
5 .1.4 Device does not charge.
a) Check whether the charging disc is connected to power.
If the charging disk is connected to power, the ring LED of charging disc lights up briefly.
b) Place Device according to the marking on the charging disc
c) Use thepositioning aids (bumpons). It guarantees an exact placement of Device on the charging disc
and prevents it from accidentally slipping from correct position.

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
5 Important Information
5 .2 Charging Device (switch on Device)
Use only the supplied USB cable for the charging disc and the plug-in power supply. The power supply
may only be provided with cables in accordance with Device specifications. Always place the charging
disc on a flat, non-slip surface. Device heats up during charging. This is normal and not a fault. You can
use several charging disks (e.g., the living room and bedroom). Contact ATS to purchase additional
charging discs.
The device can only be switched on by placing it on the charging disc. However, never switch
OFF Device, even if you are away for a long time, for example. If you place Device on the
charging disc, the smoke alarm detection is also activated.
5 .3 Speakerphone
The device has a hands-free facility with a considerable volume. Therefore, never hold Device to your
ear to avoid hearing damage.
5 .5 Protection against environmental influences
Protect Device from direct sunlight, dust, moisture, and vapor. Do not expose Device to extreme
temperatures or strong electromagnetic fields. The device is protected against dust and splash water
in accordance with IP65. As a result, you can use Device while showering, but not while bathing.
5 .6 Cleaning
Use a slightly damp cloth for cleaning. Do not use liquid detergents directly on Device. The device is
splash- proof. Do not switch on Device if it comes into contact with liquid. Hold Device vertically and
gently shake it. Pat Device dry and let it sit for at least 24 hours. Then place Device on the charging disc
for two hours in order to achieve residual drying through the heat.
5 .7 Repair
Never try to maintain or repair Device yourself. Do not open the case under any circumstances. This
could lead to destruction and damage to the Li-ion battery. Damage to the Li-ion Batteries can lead
to intense heat. You will lose your warranty.

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Touch N Talk FD Model: TNTFD Phone: [phone] v9823
5 . 9 Warranty
ATS provides a guarantee for the quality of material and manufacturing.There
will be a limited warranty on Li-Ion-Battery of max 6 months.
In the event of a defect, the buyer is entitled to supplementary performance. The supplementary
performance includes either the repair or the delivery of a replacement product. The buyer must notify
ATS immediately of any defects found. Proof of the warranty claim is to be provided by a proper
purchase confirmation (purchase receipt). Damage caused by improper handling, operation, storage as
well as force majeure or other external influences are not covered by the guarantee.
5.10 CE Declaration of Conformity
This Device fulfills the requirements of the EU directives: DIRECTIVE 2014/53 / EU OF THE EUROPEAN
PARLIAMENT AND OF THE COUNCIL of April 16, 2014 on the harmonization of the laws of the member
states regarding the making available on the market of radio equipment and on the repeal of directive
1999 / 5 / EG. Conformity with the above directives is confirmed by the CE mark.
5.11 Technical Service
You can obtain additional advisory services from ATS by calling 615-562-0043 or emailing
[email protected].
6 Technical data
Default DECT GAP according to ETSI standard 300 444
DECT EU, US
Duplex process FDMA / TDMA TDD
Transmission power 10 mW - thermal power per channel
NTP 250 mW
Plug-in power supply 100-240V AC, 50 / 60Hz, power plug: Euro type, USB
operating temperature 32 F to +113 F
Dimensions 70 * 42 * 14mm
Frequency range
EU: 1880 MHz to 1900 MHz
US: 1920MHz to 1930 MHz
Modulation
GFSK
Radio range up to 980 feet outdoors, up to 164 feet indoors
Battery Li Polymer 450mAh standby time max 2.5 days
Protection class IP65
Weight 1.5 ounces