Televic CONFIDEA FLEX G4 Troubleshooting guide

conference
CONFIDEA FLEX G4
USER & INSTALLATION GUIDE

Copyright Statement
No part of this publication or documentation accompanying this product may be reproduced in any form
or by any means or used to make any derivative such as translation, transformation, or adaptation
without the prior written permission of the publisher, except in case of brief quotations embodied in
critical articles or reviews. Contents are subject to change without prior notice.
Copyright © 2021 by Televic Conference NV. All rights reserved.
The authors of this manual have made every effort in the preparation of this book to ensure the accuracy
of the information. However, the information in this manual is supplied without warranty, either express
or implied. Neither the authors, Televic Conference NV, nor its dealers or distributors will be held liable
for any damages caused or alleged to be caused either directly or indirectly by this book.
Trademarks
All terms mentioned in this manual that are known to be trademarks or service marks have been
appropriately capitalized. Televic NV cannot attest to the accuracy of this information. Use of a term in
this book should not be regarded as affecting the validity of any trademark or service mark.

Introduction
Getting started 6
About this manual 6
Compatibility 7
About Confidea FLEX G4 8
Safety Instructions
Safety instructions 10
Safety 10
FCC & ICES Information 10
Conformity and Certification Info for Japan 11
Important Safety Instructions 12
Lithium Batteries 14
General Conformity Info 16
Power Connections 17
Components
Introduction 20
General System Architecture 20
Wireless Access Point (WAP) 21
Introduction 21
Installation 21
Connections and Controls 23
RF Signal Pattern 25
Wireless units 26
Introduction 26
Controls and Indicators 26
Operating Distance 28
Install Unit 28
Start-up and Shutdown of Wireless Unit 29
Battery pack 30
Introduction 30
Controls and Indicators 30
Battery Charging and Handling 31
Capacity Indicator 31
Installation 32
Battery charger 33
Controls and Indicators 33
Charging LEDs 34
Charging the Battery Pack 34
3

Microphones 35
Introduction 35
Electrical and Acoustic Properties 35
Microphone Connector 36
Installation 36
Operation 37
Other equipment 38
Cables 38
Device to Interact with WAP 38
Installation Design
Wireless network and frequency bands 40
Wireless LAN 40
Televic Confidea wireless system 41
Frequency bands 41
Connecting wireless units to the WAP 44
LEDIndications 44
Installation Process
Mount the Confidea WAP 46
Location and Position of the Confidea WAP 46
Maximum Range Of The WAP 46
Installing the Confidea G4 WAP 46
4

INTRODUCTION
This chapter will give you a short introduction to this manual and a general description of the
Confidea FLEX G4 and its functionalities.

GETTING STARTED
About this manual
Throughout this guide we use different icons to designate different types of information:
This is a note. A note gives additional information, such as the meaning of the color of the LEDs. A
note also provides information that may only be applicable to some situations.
This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you know of
an option that you may find helpful.
This indicates that something is very important. Important information is something that you need to
do in order to accomplish a certain task.
This provides safety precaution information, that is, information that you need to be careful about to
prevent potential problems when using our systems.
GETTING STARTED 6

Compatibility
This user manual applies to the following products:
Product Version
WAP software version 1.00
WAP firmware version 1.00
Confidea FLEX G4 1.00
GETTING STARTED 7

ABOUT CONFIDEA FLEX G4
The Confidea Wireless G4 uses wireless technology to give you much more flexibility to set up your
conference system. The basic system consists of the following elements:
The Confidea Wireless Access Point (WAP) (A), which acts as a mini central unit.
Multiple Wireless Units (WU)(B).
Using the provided audio inputs and outputs (C), connect to different audio systems such as a
handheld (wireless) microphone, a room audio system, a video conferencing system, etc.
The Access point has the built-in Confero web server (E), which you can access from any
desktop computer or laptop.
Link the Confidea system to a camera (F) using the LAN connection (D).
Figure 1-1 Confidea FLEX G4 set-up
ABOUT CONFIDEA FLEX G4 8

SAFETY INSTRUCTIONS
This chapter describes all safety instructions needed to use the Confidea FLEX G4 system. Read this
before using the equipment.

SAFETY INSTRUCTIONS
The safety instructions contain general safety guidelines that integrators, installers, operators, end users,
and anyone else who installs or uses Televic Conference material is required to read and follow at all
times.
Safety
All Televic Conference systems are state of the art devices and have been designed to meet all quality
standards. Nevertheless, the individual components of the conference system can cause danger for
persons and material assets if
the conference system is not used as intended,
the conference system is set up by personnel not familiar with the safety regulations,
the conference system is converted or altered incorrectly,
the safety instructions are not observed.
FCC & ICES Information
(U.S.A and Canadian Models only).
This Class B digital apparatus complies with Canadian norm ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
Consult the dealer or an experienced radio/TV technician for help
SAFETY INSTRUCTIONS 10

Consult the Federal Communications Commission’s manual “How to Identify and Resolve
Radio-TV Interference Problems”
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s) and complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference
2. This device must accept any interference received, including interference that may cause
undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR
d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts
de licence. L’exploitation est autorisée aux deux conditions suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d’en compromettre le fonctionnement.
Changes or modifications made to this equipment not expressly approved by Televic Conference
may void the FCC authorization to operate this equipment.
Conformity and Certification Info for Japan
This device has been granted a designation number by the Ministry of Internal Affairs and
Communications according to:
Ordinance concerning Technical Regulations Conformity Certification etc. of Specified Radio
Equipment (特定無線設備の技術基準適合証明等に関する規則)
Article 2 clause 1 item 19/3
Approval No.:
202WW10120791/2
202XW10120791/2
This device should not be modified, otherwise the granted designation number will be invalid.
SAFETY INSTRUCTIONS 11

Important Safety Instructions
1. Read Instructions. All the safety and operating instructions should be read before the product,
device or system is operated.
2. Retain Instructions. The safety and operating instructions should be retained for future
reference. The instructions should be kept in the vicinity of the product or system.
3. Heed Warnings. All warnings on the product and the operating instructions should be closely
adhered to.
4. Follow Instructions. All instructions for installation or operating/use should be followed closely.
5. Cleaning. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use only a damp cloth for cleaning.
6. Ventilation. Any slots and openings in the device or equipment are provided for ventilation and
to ensure reliable operation of the product and to protect it from overheating. These openings
must not be blocked or covered. The openings should never be blocked by placing the product on
a chair, table, rug, or other similar surface. This product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer's
instructions have been adhered to.
7. Heat. The product should be situated away from heat sources such as radiators, heat registers,
stoves, or other products (including amplifiers) that produce heat. Do not use or operate any
equipment in environments that exceed the standard operating temperatures.
8. Modifications. Do not use any modifications, extension, or other attachments not
recommended by the product manufacturer as they may cause hazards.
9. Accessories. Only use attachments/accessories specified by the manufacturer. Do not place this
product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious
injury to a child or adult, and serious damage to the product. Use only with a cart, stand, tripod,
bracket, or table recommended by the manufacturer, or sold with the product. Any mounting of
the product should follow the manufacturer's instructions, and should use a mounting accessory
recommended by the manufacturer.
10. Water and Moisture. Do not use this product near water or in a humid environment.
11. Moving. A product and cart combination should be moved with care. Quick stops, excessive
force, and uneven surfaces may cause the product and cart combination to overturn.
12. Power Sources. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supply of your room, consult your
SAFETY INSTRUCTIONS 12

product dealer or local power company. For products intended to operate from battery power, or
other sources, refer to the operating instructions.
13. Power Lines. An outdoor system should not be located in the vicinity of overhead power lines or
other electric light or power circuits, or where it can fall into such power lines or circuits. When
installing an outdoor system, extreme care should be taken to keep from touching such power
lines or circuits, as contact with them might be fatal. U.S.A. models only - refer to the National
Electrical Code Article 820 regarding installation of CATV systems.
14. Grounding or Polarization. Do not defeat the safety purpose of the polarized or ground-type
plug. A polarized plug has two blades with one wider than the other. A grounding type plug has
two blades and a third grounding prong. The wider blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of
the obsolete outlet.
15. Power-Cord Protection. Power-supply cords should be routed to that they are not likely to be
walked on or pinched by items placed upon or against them, paying particular attention to cords
at plug, convenience receptacles, and the point where they exit from the product.
16. Lightning. For added protection for this product during a lightning storm, or when it is left
unattended and unused for long periods of time, unplug it from the wall outlet. This will prevent
damage to the product due to lightning and power-line surges. (Not applicable when special
functions are to be maintained, such as evacuation systems.)
17. Overloading. Do not overload wall outlets, extension cords or integral convenience receptacles
as this can result in a risk of fire or electric shock.
18. Object and Liquid Entry. Never push objects of any kind into this product through openings as
they may touch dangerous voltage points or short-out parts that could result in a fire or electric
shock. Never spill liquid of any kind on the product.
19. Inflammable and Explosive Substance. Avoid using this product where there are gases, and
also where there are inflammable and explosive substances in the immediate vicinity.
20. Heavy Shock or Vibration. When carrying this product around, do not subject the product to
heavy shock or vibration.
21. Servicing. Do not attempt to service this product yourself as opening or removing covers may
expose you to dangerous voltage or other hazards. Refer all servicing to qualified service
personnel.
22. Damage Requiring Service. Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
SAFETY INSTRUCTIONS 13

a. When the power-supply cord or plug is damaged.
b. If liquid has been spilled, or objects have fallen into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following the operating instructions. Adjust
only those controls that are covered by the operating instructions as an improper
adjustment of other controls may result in damage and will often require extensive work
by a qualified technician to restore the product to its normal operation.
e. If the product has been dropped or damaged in any way.
f. When the product exhibits a distinct change in performance-this indicates a need for
service.
23. Replacement Parts. When replacement parts are required, be sure the service technician has
used replacement parts specified by the manufacturer or have the same characteristics as the
original part. Unauthorized substitutions may result in fire, electric shock, or other hazards.
24. Safety Check. Upon completion of any service or repairs to this product, ask the service
technician to perform safety checks to determine that the product is in proper operating
condition.
Lithium Batteries
DANGER
ELECTRICAL MISUSE
Only use the dedicated charging case to charge the battery
Do not charge the battery by an electric outlet directly or a cigarette lighter charger
Do not charge the battery reversely
ENVIRONMENTAL MISUSE
Do not leave the battery near the fire or a heated source.
Do not throw the battery into the fire.
Do not leave, charge or use the battery in a place where the inside temperature may be over
60°C or below -20°C.
SAFETY INSTRUCTIONS 14

Do not immerse, throw or submerge the battery in water
OTHER
Do not store the battery in a pocket or a bag together with metallic objects such as keys,
necklaces, hairpins, coins, or screws.
Do not short circuit (+) and (-) terminals with metallic objects intentionally.
Do not pierce the battery with a sharp object such as a needle or a screw driver.
Do not heat parts of the battery with heated objects such as soldering iron.
Do not hit the battery with heavy objects such as a hammer.
Do not step on the battery and throw or drop the battery on a hard floor to avoid mechanical
shock.
Do not disassemble the battery or modify the battery design including electric circuit.
Do not solder on the battery directly.
Do not use seriously damaged or deformed battery.
Do not put the battery into a microwave oven, dryer, or high-pressure container.
Do not use or assemble the battery with other manufacturers' batteries, different types and/or
models of batteries such as dry batteries, nickel-metal hydride batteries, or nickel-cadmium
batteries.
Do not use or assemble old and new batteries together.
WARNING
Stop charging the battery if the charging isn't completed within the specified time.
Stop using the battery if the battery becomes abnormally hot, or if discoloration, deformation,
or abnormal conditions are detected during use, charge, or storage.
Keep away from fire immediately when leakage or foul odors are detected. If liquid leaks onto
your skin or cloths, wash well with fresh water immediately.
If liquid leaking from the battery gets into your eyes, don't rub your eyes and wash them with
clean water and go see a doctor immediately.
If the terminals of the battery become dirty, wipe with a dry cloth before using the battery.
SAFETY INSTRUCTIONS 15

The battery can be used within the following temperature ranges. Don't exceed these ranges.
Charging temperature ranges: 5℃~ 45℃
Discharging temperature ranges: -20℃~ 60℃
Storing temperature ranges: 0°C ~ 60℃
Cover terminals with proper insulating tape before disposal.
CAUTION
ELECTRICAL MISUSE
The battery must be charged with constant current-constant voltage (CC/CV).
The charge current must be controlled by specified value in Cell specification.
The cut-off voltage of charging must be 4.2 V.
The charger must stop charging the battery by detecting either the charging time or current
specified in Cell’s specification.
The discharge current must be controlled by a specified value in the Cell’s specification.
The cut-off Voltage of discharging must be over 2.5 V.
OTHERS
Before using the battery or charging case, read the user manual and precaution of its
handling.
Replace the battery when using time of battery becomes much shorter than usual.
Cover terminals with insulating tape before proper disposal.
If the battery is needs to be stored for an long period, the battery should be removed from the
application and stored in a place where humidity and temperature are low.
While the battery is charged, used and stored, keep it away from object materials with static
electric chargers.
General Conformity Info
The Confidea Wireless Conference system complies with following standards:
SAFETY INSTRUCTIONS 16

ETSI EN 300 328 V.2.2.1 (2019-04)
EN 301 893 V.2.1.1 (2017-05)
EN 300 440 V.2.1.1
IEC 62368-1:2018
IEC 62368-3:2017
EN 62311:2008 Council Recommendation 1995/519/IEC
EN 301 489-1 V.2.1.1
EN 301 489-17 V.3.1.1(2016-11)
SO/CD 22259
Power Connections
For permanently connected equipment, a readily accessible disconnect device shall be incorporated in the
fixed wiring; For pluggable equipment, the socket-outlet shall be installed near the equipment and shall
be easily accessible.
This label may appear on the bottom of the apparatus due to space limitations.
The lightning flash with an arrowhead symbol, with an equilateral triangle, is intended
to alert the user to the presence of un-insulated ‘dangerous voltage’ within the
products enclosure that may be of sufficient magnitude to constitute a risk of electric
shock to persons.
SAFETY INSTRUCTIONS 17

The exclamation mark within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions in the
literature accompanying the appliance.
To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture. Do
not open the cabinet; refer servicing to qualified personnel only.
To prevent electric shock, do not use this (polarized) plug with an extension cord receptacle or
other outlet unless the blades can be fully inserted to prevent blade exposure.
Installation should be performed by qualified service personnel only in accordance with the
National Electrical Code or applicable local codes.
Installation should be performed by qualified service personnel only in accordance with the
National Electrical Code or applicable local codes.
SAFETY INSTRUCTIONS 18

COMPONENTS
A Confidea FLEX G4 setup consists of three elements: the Confidea G4 WAP, Confidea FLEX G4
units, a charging case. This chapter will describe these hardware components together with how
you can use these components to match your needs.

INTRODUCTION
General System Architecture
COMPONENTS
Confidea FLEX G4 is a wireless conference system offering conferencing capabilities over a robust
wireless link. Depending on your licenses and configuration, these facilities include basic discussion,
voting and/or language distribution.
The units are table-top units that make a wireless link to a Wireless Access Point called WAP G4. This
Access Point has a powerful built-in web server that allows configuring and monitoring of the system
from any PC through Chrome or Firefox.
INTRODUCTION 20