MBTelehealth SX20 User manual

Rev 15Oct2015
SX20 with
TRC5 Remote Control
User Guide

MBTelehealth –SX20 Quick Set with TRC5 Remote User Guide
Page 2 of 20
Table of Contents
OVERVIEW ......................................................................................................................................3
BASIC NAVIGATION........................................................................................................................4
GENERAL USE................................................................................................................................6
Setup.............................................................................................................................................6
Camera Controls...........................................................................................................................6
Microphone ...................................................................................................................................8
Volume..........................................................................................................................................9
Site to Site Calls............................................................................................................................9
Connecting to a MBT Site...................................................................................................................... 9
Connecting to a site outside the MBT Network ..................................................................................... 9
Far End Control: Site to Site.................................................................................................................10
Screen Layout: Site to Site - No presentation.......................................................................................10
Sharing Content: Laptop - Site to Site..................................................................................................11
Sharing Content: Patient Camera - Site to Site.....................................................................................11
Screen Layout: Site to Site - Presentation mode...................................................................................12
Using My Contacts or Recent Calls............................................................................................13
Multi-Site Event Calls (MCU)......................................................................................................14
Connecting to a Multi Site (MCU) Call ................................................................................................14
Screen Layout/Far End: Multi-Site –No Presentation ........................................................................14
Sharing Content: Laptop –Multi Site...................................................................................................14
Sharing Content –Patient Camera Multi Site........................................................................................15
Screen Layout: Multi Site –Presentation Mode...................................................................................16
Receiving and Ending Video Calls..............................................................................................17
DUAL VIDEO ENABLED EQUIPMENT .........................................................................................18
TROUBLESHOOTING ...................................................................................................................19
ADDITIONAL TRAINING INFORMATION .....................................................................................20
VIDEOCONFERENCING ETIQUETTE..........................................................................................20

MBTelehealth –SX20 Quick Set with TRC5 Remote User Guide
Page 3 of 20
OVERVIEW
This user guide will provide you with an overview and the knowledge to setup and use
the SX20 Quick Set videoconference solution and the TRC5 remote.
Screen/Monitor: built-in screen/monitor
displays the far end or the near end
image and content as selected by the
user. In most cases, it’s also the audio
source.
Camera: high quality imaging device which
transmits images to the screen/monitor. The
camera movements are controlled by a
wireless infra-red (IR) remote control that
controls a variety of functions, both on the
near and far end.
Codec: central part of the videoconferencing
equipment. The main task of the codec is the
compression of outgoing video, audio and data,
the decompression of the incoming information
and the transmission of this information
between endpoints. The name codec comes
from a combination of the two words
compression and decompression.
Microphone: will automatically equalize sound levels so that loud
and soft voices are picked up and transmitted to the far end at
approximately the same level.
Remote Control: used to place
calls, adjust the volume, navigate
screens and select options. It
controls all functions of the
videoconferencing equipment,
including moving the camera.
Main Components
The main components included with the SX20 Quick Set are the Camera, Codec,
Ethernet Cable, Microphone, Screen/Monitor and Remote Control. In some instances
there may also be a router.

MBTelehealth –SX20 Quick Set with TRC5 Remote User Guide
Page 4 of 20
BASIC NAVIGATION
Use this key change the layout on
your screen (includes selfview).
These function keys on the top of the
remote correspond to the five context
sensitive softkeys that are found along the
bottom of the screen.
Microphone On/Off.
Adjust volume.
Use the Arrow keys to navigate in
the Menus and the centre OK
key to confirm your selection.
When no menu is open, Arrow
keys are used to move the camera
around.
Use this Home key to display the
Home/Main menu on the screen
–or to exit sub menus.
Use this key to display the Phone
Book on the screen.
Use this key to end a call.
Outside a call, press and hold to
enter standby mode.
Use this key to remove
characters in a text field.
Place a call.
Press to share your
presentation.
Press again to go back to main
camera.
Zoom the camera in and out.
Press and hold this key to toggle
between characters and numbers
when typing in a search field.
Use the back arrow to collapse or
exit a menu.
Use this key to select or accept an
entry
entry.
The remote control is used to operate your video equipment and the system will not work
without it. Here are some commonly used keys on the remote:
Use the keypad to enter
letters and numbers as with a
mobile phone.
Press a key repeatedly to
access the characters
displayed on each key.
Waking up the system
Pick up the remote control, point it towards the
system and press any key on the remote to activate
the system.
Cisco TRC5 Remote

MBTelehealth –SX20 Quick Set with TRC5 Remote User Guide
Page 5 of 20
Softkeys will auto hide at the bottom of the screen after approximately 5 seconds of
inactivity. Pick up the remote and press an Arrow or Zoom key to unhide.
Press an Arrow key or the Zoom +/- key to access the Camera Control softkey
options (Far End, Camera Presets, Camera Settings, Main source, Exit.)
You can move your camera using the arrows and zoom +/- at this point. (note: the
camera control screen can also be selected from the home menu.
In addition to using the keypad on the remote control you can also use the virtual
keyboard. Whenever there is a field that requires entry there will be a Turn Keyboard
On softkey at the bottom of the screen.
1. Press the Turn Keyboard On soft key and use the Up arrow to move the cursor
inside the keyboard.
2. Use all 4 arrow keys to move about the keyboard. Select a letter using the enter
key. The list will keep filtering as you type. Highlight the site and press enter.
3. Press the Turn Off Keyboard soft key when finished.
Example showing a sub menu displayed
by pressing the right arrow key.
The little
triangle
indicates
that a
submenu is
available.
The element
currently selected
is indicated by
an orange
rectangle.
Use the up/down
arrow keys to
Navigate in a
menu.
1
2
3
Press the Ckey on the remote to backspace or remove characters.
TIP
Virtual Keyboard
Navigating the Menus
and Softkeys
Press Home to display the
Home/Main menu on the screen.

MBTelehealth –SX20 Quick Set with TRC5 Remote User Guide
Page 6 of 20
GENERAL USE
The following sections will provide instructions for using your SX20 to place and receive
videoconference calls.
Setup
1. Turn on the screen/monitor if required.
2. Wake the codec by picking up the remote control, point it
towards the system and press any key. After approximately
15-20 seconds you will see the home screen.
3. Place the microphone on the table in front of the participants.
Camera Controls
The camera can be controlled manually or by using Camera Presets.
On the Home screen press the back arrow to exit the
menu and then control the camera using the arrow +/-
key and the zoom +/- keys on the remote.
TIP
Adjust Camera Manually
Setup and use the equipment
Alternately you can Press the Home key on the remote
and select Camera Control. Use the arrows and the zoom +/-
on the remote to move the camera to the desired position.

MBTelehealth –SX20 Quick Set with TRC5 Remote User Guide
Page 7 of 20
Camera presets are useful when images from many different camera positions and
video sources are to be viewed by the far end site(s). Presets are used to switch camera
positions quickly and easily without having to manually move the camera.
(Note: The presets on the mobile carts will need to be modified each time as carts are
typically moved from room to room)
1 Press the arrow or zoom key and the softkeys will appear on the bottom of your
screen.
2 Select Camera Presets, select the desired preset and press OK.
Alternately you can press the Home key , to select Camera Control,
Camera Presets, and then select the desired preset by pressing OK.
1. Move the camera to the desired position using the arrow keys and the zoom +/-.
2. Press Home and then select Camera Control from the menu
on the left of the screen.
3. Select the Camera Presets softkey.
4. Scroll down using the arrow key and select Edit Camera Presets.
5. Click OK or click the forward arrow to bring up the preset listing.
6. Scroll down to the first Not Defined preset.
7. Click the forward arrow and enter the name using the keypad on the remote.
8. Hit the down arrow and select Save New Preset.
To get back to near end camera control, press the back arrow on the remote.
At any time you can use the back arrow to “exit” or “back out” of a menu.
Use Camera Presets
Add a New Preset
TIP
Use the key to remove characters in a text field.
TIP
TIP

MBTelehealth –SX20 Quick Set with TRC5 Remote User Guide
Page 8 of 20
1. Move the camera to the desired position using the arrow keys and the zoom +/-.
2. Press the Home key .
3. Select Camera Control from the menu on the left of the screen.
4. Select the Camera Presets softkey.
5. Scroll down using the arrow key and select Edit Camera Presets.
6. Press OK or press the forward arrow to bring up the preset listing.
7. Scroll down to the preset to be modified and click OK (or the forward arrow).
8. Select Update to Current Camera Position.
The SX20 is set up with three (3) Standard Presets:
Camera presets will be set up and saved as part of equipment implementation but there
may be a need to change or resave presets.
1. Sign –shows the site’s sign with their site name. This is an off screen camera
view that allows users to move about the room without being on camera and
identifies the sites that are connected.
2. Participant (Presenter/Provider/Patient) –close up view of the person or
persons involved in the event. Whether it is the patient, provider or a presenter,
when setting this preset, you want to ensure that the far sites are able see the
person clearly.
3. Room –shows a view of everyone in the room. By setting a preset of the entire
room, you can easily identify everyone in attendance and then switch back to
preset number 2 as necessary. This preset is also helpful for question and
answer periods.
Microphone
1. Press the Mic Off key on the remote control or on the microphone itself.
An onscreen indicator will appear when the microphone is off and the button on
the microphone will change to red.
2. Press the Mic Off key again to unmute. Indicator will show as green.
Modify Existing Preset
Standard Presets
Mute and Unmute the Microphone

MBTelehealth –SX20 Quick Set with TRC5 Remote User Guide
Page 9 of 20
Volume
1. Use the Volume Key to increase or decrease the volume.
A Volume Bar will appear at the bottom right of the screen
Volume Bar
Site to Site Calls
Connecting to a MBT Site
1. For connections to MBT Sites, press the Phone Book key .
2. Scroll down the list of contacts to find the site and equipment you are scheduled
to connect to and press to initiate the call.
Connecting to a site outside the MBT Network
1. Click the Home key and select Call from the menu.
2. Enter the dial in number you have been provided using the number keypad on
the remote.
3. Click OK and select Call. Alternately you can enter the number and then
press the green phone key on the remote to initiate the call.
Adjust the Volume
Connect to a MBT Site
Connect to a site outside the MBT Network
You can also use the Search field to find the site you are scheduled to connect
to by typing the name using the keypad on the remote or by using the virtual
keyboard.
Use the “C” key to backspace and delete any incorrect entries.
Press & hold the abc/123 key to toggle between numeric and characters.
TIP

MBTelehealth –SX20 Quick Set with TRC5 Remote User Guide
Page 10 of 20
Far End Control: Site to Site
Taking Far End Camera Control allows you to move the camera at the far end site.
Before taking control, always request permission first. You may need to take far end
camera control if:
there is an unskilled operator at the far end
the operator requests that you take control
if the operator isn’t able to facilitate the event at their end
1. Press the Home key then select Camera Control.
2. Use the softkey to select Far End which will enable Far End Camera Control.
3. Move the camera to the desired position using the arrow keys and the zoom +/-
keys.
4. Use the softkey to select Near End which will turn off Far End Control
Alternatively you can select the Exit softkey or the OK key on the remote.
(There is a message in the top left of the screen which lets you know if you are
using NEAR END or FAR END CAMERA CONTROL.)
Screen Layout: Site to Site - No presentation
The Screen Layout key on the remote control allows you to control how images
are displayed on your screen.
Press the Screen Layout key to open the Layout Control window.
1. Select Show selfview to display an image of your camera view on
screen and press screen layout again and select Hide selfview to
turn that image off.
2. Press the Move Selfview softkey to move your selfview PIP
around the screen. Each time you press the key the PIP will
move to the next location around the outside of the screen.
3. Press the Maximize Selfview softkey to show your site full screen.
(You will not see the other sites on the screen if you maximize your
selfview.) Press screen layout again and select the Restore Selfview
to return to the previous screen layout.
HINT
The layout and selfview options are different during site to site and multi-site
events as well as when you are in presentation mode. Therefore the
instructions can be found under each applicable section in the guide.
Screen Layout Site to Site –No Presentation
Far End –Site to Site