Telstra Voice Control TVC-C Assembly instructions

Getting to know your
Telstra Voice Control
Cordless Phone
Model TVC-C
“Alexa, call Mum.”

Welcome...
to your new Telstra TVC-C Cordless Home Telephone with Alexa
built-in!
This User Guide provides you with all the information you need to get
the most from your phone.
Before you make your first call or use Alexa you will need to set up
your phone. Follow the simple instructions in ‘Getting started’, on the
next few pages.
Got everything?
• Handset
• Charger
• Base
• Power adaptor for the base / Rating 5.0V - 1A
• Power adaptor for the charger / Rating 6.0V - 400mAh
• 2 x rechargeable Ni-MH battery cells
• Ethernet cable
• Telephone line cord
• Quick start guide
If you have purchased a multi-pack, you will find one or more additional handsets,
chargers with power adaptors and additional rechargeable batteries.
You will need the following to set up your product:
• An active landline home telephone service connected using the telephone line
cord provided.
• An active Caller Display subscription. Charges may apply.
• An active internet network and Wi-Fi router connected using the Ethernet cable
provided.
• An Amazon account.
• An iOS/Android smartphone device with the Telstra Voice app and the
Amazon Alexa app installed, these can be downloaded free from your app
store by searching for ‘ Telstra Voice ’ and ‘ alexa ’.
Important
Use only the power adaptor and telephone line cord provided in the box.
Please note that this equipment is not designed for making emergency telephone
calls when the power fails. Alternative arrangements should be made for access to
emergency services.

3
1. Getting started 6
1.1 Installing the base.......................................................................................................7
1.2 Installing and charging the handset batteries.................................................8
2. Getting to know your phone 9
2.1 Overview of the handset..........................................................................................9
2.2 Overview of the handset display ......................................................................... 11
2.3 Overview of the base...............................................................................................12
2.4 Navigating the menus ............................................................................................. 13
2.4.1 Scrolling through menus........................................................................13
2.4.2 Menu map ....................................................................................................14
3. Setting up Alexa 15
3.1 Downloading the Telstra Voice app and signing in ................................... 15
4. Date & time 18
4.1 Set the date and time..............................................................................................18
5. Using the phone 19
5.1 .....................................................................................19
5.2 Using Alexa..................................................................................................................19
5.3 Making a call ..............................................................................................................20
5.3.1 Landline call ...............................................................................................20
5.3.2 Alexa-to-Alexa call...................................................................................20
5.3.3 Preparatory dialing................................................................................... 21
5.3.4 Speed dialing.............................................................................................. 21
5.3.5 Dialing from the contacts list ............................................................... 21
5.3.6 Dialing from the calls list........................................................................ 21
5.3.6.1 Dial a number in the calls list.............................................. 21
5.3.6.2 Predial a number in the calls list ...................................... 22
5.4 Answering a call ...................................................................................................... 22
5.5 Ending a call...............................................................................................................22
5.6 Hands-free ..................................................................................................................22
5.7 Adjusting the call volume ..................................................................................... 22
5.8 Muting a call...............................................................................................................22
5.9 Adjusting the ringer volume................................................................................23
5.10 Intercom.......................................................................................................................23
5.10.1 Making an internal call ........................................................................... 23
5.10.2 Receiving an internal call......................................................................23
5.11 Making a second call...............................................................................................23
5.11.1 Making a second internal call.............................................................. 23
5.11.2 Making a second external call............................................................. 23
5.12 Transferring a call unannounced........................................................................24

4
5.13 Receiving a second call ........................................................................................24
5.14 Joining a call in progress ......................................................................................24
5.15 Call blocking...............................................................................................................24
5.15.1 Block an unknown caller ....................................................................... 25
5.15.2 Unblock a number ................................................................................... 25
5.16 Paging call...................................................................................................................25
6. Alexa Voice Services 26
6.1 Set an Alexa alarm...................................................................................................26
6.2 Set an Alexa reminder............................................................................................26
6.3 Set an Alexa timer ...................................................................................................26
6.4 Making an announcement ....................................................................................26
6.5 Things to try – just tap and say:..........................................................................27
7. Contacts 29
7.1 Viewing details of a contact ................................................................................29
7.2 Predialling a contact...............................................................................................29
8. Caller ID 30
8.1 Missed calls notification ........................................................................................30
8.2 Telstra TVC-C calls list .........................................................................................30
8.2.1 View an entry.............................................................................................30
8.2.2 Delete an entry ..........................................................................................31
8.2.3 Delete all calls............................................................................................. 31
8.3 Alexa-to-Alexa calls list...........................................................................................31
9. Answering machine 32
9.1 Answer mode.............................................................................................................32
9.2 Outgoing message ..................................................................................................32
9.2.1 Play ................................................................................................................32
9.2.2 Record ..........................................................................................................32
9.2.3 Use default..................................................................................................33
9.3 Number of rings........................................................................................................33
9.4 Playing your messages ..........................................................................................33
9.5 Deleting old messages...........................................................................................34
9.6 Intercepting a call ....................................................................................................34
10. Call settings 35
10.1 Auto hang-up ............................................................................................................35
10.2 Auto answer ...............................................................................................................35
10.3 Speed dial ...................................................................................................................35
10.3.1 Add a speed dial number ..................................................................... 35
10.3.2 Edit or delete a speed dial number .................................................. 35

5
11. Handset settings 37
11.1 Sounds...........................................................................................................................37
11.1.1 Ringer volume ............................................................................................37
11.1.2 Ringtone .......................................................................................................37
11.1.3 Key beep.......................................................................................................37
11.1.4 Out of range tone ....................................................................................38
11.1.5 Docking tone .............................................................................................38
11.2 Display..........................................................................................................................38
11.2.1 Display contrast........................................................................................38
11.2.2 Wallpaper....................................................................................................38
11.2.3 Backlight timeout.....................................................................................38
11.3 Registration ................................................................................................................39
11.3.1 Registering a handset ...........................................................................39
11.3.2 De-registering a handset ......................................................................39
11.4 Handset name ...........................................................................................................40
11.5 Restore handset default settings.......................................................................40
11.6 Handset version........................................................................................................40
12. Advanced settings 41
12.1 Base settings...............................................................................................................41
12.1.1 Change PIN..................................................................................................41
12.1.2 Base version................................................................................................41
12.1.3 Restore base default settings ............................................................. 41
12.2 Internal names...........................................................................................................42
12.3 Line settings...............................................................................................................42
11.3.1 Intrusion call...............................................................................................42
12.3.2 Recall mode................................................................................................42
12.3.3 Country code.............................................................................................43
12.3.4 Local code ..................................................................................................43
12.3.5 IDD code......................................................................................................43
13. Default settings 44
14. De-registering Telstra TVC-C device from
Amazon Alexa and Telstra Voice apps 45
15. Deleting Telstra Voice account 46
16. Help 47
17. General information 50
18. Wall mounting 55

6
1. Getting started
Important
• Do not place your Telstra TVC-C device in the bathroom or other humid areas.
• Avoid sources of noise and heat, such as motors, fluorescent lighting,
microwave ovens, heating appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone sockets in wet locations unless the socket is specifically
designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone
line has been disconnected at the network interface.
• Place your base within reach of the mains power wall socket, telephone wall
socket and router.
• The base station must be connected to the mains power wall socket and the
Ethernet cable must be plugged into the router at all times. Use only the power
adaptor and telephone line cord supplied with the product.
Note
If you are wall mounting your base please refer to the wall mount template on
page 55.
Handset range
The unit has a range of up to 300 meters outdoors when there is a clear line of
sight between the base and handset. Any obstruction between the base and
handset will reduce the range significantly.
With the base indoors and the handset either indoors or outdoors, the range will
range.
Signal strength
The on your handset indicates that you are within range of the base. When out
of range of the base, the handset will display and
Searching... . If you are on a call
and the out of range tone is set to on, you will hear a warning beep.
The line will hang up if the handset moves out of range of the base. Move closer to
the base and the handset will automatically reconnect to the corded base.
Battery low warning
If you hear a warning beep every 60 seconds during a call, you will need to
recharge the handset before you can use it again.
When charging, will scroll on the display.
Getting started

7
Plug the power adaptor jack
into the socket on the rear of
the base and the power
adaptor into the main power
wall socket.
Plug the Ethernet cable
into the socket on the
rear of the base and
plug the other end into
any spare Ethernet port
on the router.
The telephone line cord will be pre-installed into the
socket on the rear of the base.
It is recommended to complete set-up (refer to
Section 3.1) before you plug the other end of the
telephone line cord into the telephone line wall
socket.
1
2
3
Wi-Fi router
Base
1.1 Installing the base
Note
The power adaptor with the smaller jack is for the base unit and the power adaptor
with the bigger jack is for the charger unit.
The base station must be connected to the mains power wall socket and the
Ethernet cable must be plugged into the router at all times. Use only the power
adaptor and telephone line cord supplied with the product.
Getting started

8
1.2 Installing and charging the handset batteries
Remove the battery cover from
the back of the handset and
insert the rechargeable Ni-MH
battery cells supplied.
Please note the ‘+’ and ‘-’
markings inside the battery
compartment and insert in the
correct direction.
Slide the battery cover back
into place.
Plug the power adaptor jack into
the socket on the rear of the
charger.
Plug the power adaptor
into the mains power wall socket.
Place the handset on the
charger to charge.
Note
To maximize battery performanc
e
we recommend to fully charge
the batteries; place the handset
on the charger and charge for at
least 16 hours continuously.
Important
Use only the approved battery
cells (2 x AAA Ni-MH 750mAh
rechargeable batteries) supplied
with your handset.
Never use alkaline batteries as
this will damage the handset.
1
2
3
1
2
3
4
5
5
4
Getting started

9
2. Getting to know your phone
2.1 Overview of the handset
A Ring indicator LED
Flashes when the phone rings.
B Display
For display icons, see “Overview of the handset display” on page 11.
C Left soft key / Menu / Select / OK
In standby, press to enter the main menu.
When
Select or OK is displayed on the screen, press to select or confirm the
settings.
D Scroll up / Volume up
Scroll up through lists and menu options.
During a call, press to increase the earpiece and hands-free volume.
In standby, press to enter the handset ringer volume setting.
When you have entered the handset ringer volume setting, press to increase the
handset ringer volume.
When the phone is ringing, press to increase the handset ringer volume.
E Scroll left / Contacts / Recall
In main menu, press to scroll left.
In editing mode, press to move the cursor to the left.
In standby, press to open the contacts list.
In pre-dial mode, press and hold to insert a recall (R) for switchboard / PABX
services and some network services.
F Talk / Hands-free
In standby or pre-dial mode, press to make a landline call with earpiece.
During a call, press to activate and deactivate hands-free.
Getting to know your phone
A
B
C
D
E
F
G
P
O
N
M
L
K
I
J
H
Q

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G Scroll down / Volume down
Scroll down through lists and menu options.
During a call, press to decrease the earpiece and hands-free volume.
In standby, press to enter the handset ringer volume setting.
When you have entered the handset ringer volume setting, press to decrease
the handset ringer volume.
When the phone is ringing press to decrease the handset ringer volume.
H Speed dial keys
In standby, press and hold to add, view, edit or dial the speed dial information
for that key.
During a call, press and hold to dial the speed dial information for that key.
I
In standby, pre-dial or editing mode, press to insert a “*”.
In editing mode, press to toggle between Abc, ABC, abc and 123 format.
J Space / Pause
In editing mode, press to insert a space.
In pre-dial mode or during a call, press and hold to insert a pause (P).
K Earpiece
L Right soft key / All calls list / Clear / Back
In standby, press to enter the all calls list.
When
Clear is displayed on the screen, press to delete one character or digit.
When
Clear is displayed on the screen, press and hold to delete all characters
or digits.
When
Back is displayed on the screen, press to select or confirm the option.
M Scroll right / Calls list / Intercom
In main menu, press to scroll right.
In editing mode, press to move the cursor to the right.
In standby, press to open the calls list menu.
In standby, press and hold for intercom.
N Alexa key
Press to activate Alexa.
O End call / Power / Exit
During a call, press to end a call.
In menu, editing or pre-dial mode, press to exit to standby screen without
making changes.
P #
In standby, pre-dial or editing mode, press to insert a “#”.
In standby, press and hold to play your answer machine messages.
In editing mode, press to bring up symbols.
Q Microphone
Getting to know your phone

11
2.2 Overview of the handset display
Status bar icons
Signal icon Handset out of range
Hands-free on Answer machine on
Mute Batteries are fully charged
Batteries are partially charged
Missed call Batteries are running low
Alexa message notification Batteries are almost fully discharged
Alexa session in use Batteries are empty
Handset notifications
Line In Use – When another handset is on a landline call.
Voicemail - If you have subscribed to a voicemail service oered by your
telephone service provider, Telstra TVC-C handset can notify you
when you have new voicemail messages.
X Missed Call(s) – When you have unread new missed call(s).
X New Message(s) – When you have new answer machine message(s).
Note
In the event your voicemail message notification gets out of sync with your
telephone service provider’s voice messaging system, you can manually reset it by
deleting the voicemail entry from your calls list. This will remove the notification
from the handset display; it does not delete your voicemail messages.
Status bar
Left soft key
information
Right soft key
information
Handset name
Date and time
Handset notifications
Getting to know your phone

12
2.3 Overview of the base
LED colour State Description
Red Steady on Your Telstra TVC-C device is connected and
Alexa service is ready.
Red Quick flashing When a handset is in use. This can be when a
handset is engaged on a landline call or on an
Alexa call.
When there is an ongoing Alexa session on a
handset.
When your Telstra TVC-C base enters registration
mode.
Red Slow flashing Alexa service is not ready or possible network
connectivity issue.
Green Quick flashing When your Telstra TVC-C device is updating to a
new software.
LED
R
efer to table below
Find button
Press to make
handsets ring so
that you can locate
a missing handset.
RESET button
P
ress to restart your
Motorola AX base.
Ethernet socket
Telephone line
socket
Power adaptor
socket
Getting to know your phone

13
2.4 Navigating the menus
Your Telstra TVC-C handset has an easy to use menu system.
Each menu has a list of options, which you can see on the menu map on
page 14.
2.4.1 Scrolling through menus
1. From the standby screen, press
Menu . The main menu is opened and the display
will show the main menu icons.
2. Use / / / to scroll through the menu.
3. Left softkey – press to action the corresponding word prompt shown in the
lower left corner of the display.
Right softkey – press to action the corresponding word prompt in the lower
right corner of the display.
4. Press to return to standby.
Getting to know your phone
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

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14
Advanced Settings
Base Settings
Change PIN
Base Version
Base Reset
Internal Names
Line Settings
Intrusion Call
Recall Mode
Country
Local
IDD
Date/Time
Enter Date
Date Format
Enter Time
Time Format
Handset Settings
Sounds
Ringer Volume
Ringtone
Key Beep
Out of Range Tone
Docking Tone
Display
Contrast
Wallpaper
Backlight Timeout
Registration
Register
Unregister
Handset Name
Handset Reset
Handset Version
Call Settings
Auto Hang-up
Auto Answer
Speed Dial
Answering Machine
Answer Mode
Play All
Delete Old Messages
Outgoing Message
Number of Rings
Calls List2
Missed Calls
Received Calls
Outgoing Calls
Accepted Calls
All Calls
Contacts
View
Predial
or
Press to enter the
contacts list.1
2.4.2 Menu map
1
You must have allowed access to your contacts in the Telstra Voice app for the
contacts list to be available on your Telstra TVC-C handset(s).
2
Caller ID shows you who is calling and includes date and time of calls.
The caller ID information may not be available for every incoming call. The callers
may intentionally withheld their names and/or telephone numbers. Or they may
be calling you through a switchboard.
You must subscribe to your network provider’s Caller ID or Call Waiting service for
these features to work. Charges may apply.
Getting to know your phone

15
3. Setting up Alexa
To use Alexa Calling and Messaging you need the below on your smartphone:
Android OS 5.1 or higher
iOS 10.0 or higher
An Amazon account
Download the Amazon Alexa app
Download the Telstra Voice app
To download apps to your iPhone or Android smartphone, you can go to the
relevant app store for your device.
3.1 Downloading the Telstra Voice app and signing in
To complete the set-up of the Telstra TVC-C device you will need to download the
Telstra Voice companion app, this supports set-up and interaction with the
Telstra TVC-C series.
1. Download the Telstra Voice app to your smartphone.
2. Ensure your smartphone is using the same Wi-Fi network as the router your
base is connected to.
3. Once you have downloaded the app, go to your smartphone home screen and
click on the icon below.
4. Tap
Setup a new Telstra System and follow the on-screen instructions to add
your new Telstra TVC-C device.
5. You will be asked to sign in to Amazon account through the Telstra Voice app.
If you are not already signed in to your Amazon account via the Amazon
Mobile Shopping app on your smartphone, you will need to enter your Amazon
account details and select
Sign in .
6. Telstra Voice will ask you to provide a one-time consent to share your Amazon
profile information. This profile will only include your name and email address
so Telstra Voice can uniquely identify you when you log in. You must consent to
share this information in order for the login to complete. Tap
Allow to continue.
7. The app will then search for all active Telstra TVC-C devices. Select the device
you want to connect to Alexa and tap
Continue .
Note
Only one Telstra TVC-C device can be set up at a time. If it cannot find your
Telstra TVC-C device, check your base power adaptor is securely connected and
Setting up Alexa

16
the Ethernet cable is plugged into the router and check your smartphone is
connected to the same Wi-Fi network the base is connected to.
8. Telstra Voice will ask you to allow access to your smartphone contacts. This will
allow the app to automatically synchronize the contacts in your smartphone to
the Telstra Voice app and Telstra TVC-C contacts list. Tap
Allow to continue.
9. When contacts synchronization completes, tap Continue .
10. To register or connect your device to the Alexa Voice Service, tap
Amazon Alexa
Login
and enter your Amazon account details and select Sign in .
11. You must allow Telstra TVC-C device access to Alexa Voice Service when
prompted. Tap
Allow to continue.
12. Once your device is connected to Alexa, tap
Start using .
13. You will then be guided to install the Amazon Alexa app if you have not already
installed it. Tap
Continue .
Once you have installed Amazon Alexa app, tap
Done to return to Telstra Voice
app to continue with the set-up. Tap
Continue .
14. You will be asked to sign in to Amazon Alexa app. If you are not already signed
in to your Amazon Alexa app on your smartphone, you will need to enter your
Amazon account details and select
Sign in .
Note
You must sign up for Alexa Communication in order to use Alexa-to-Alexa
Calling and Messaging on Telstra TVC-C devices. As part of the sign-up process,
you will be asked to enter and verify your smartphone number and to allow
access to your smartphone contacts. It is important to allow the Amazon Alexa
app to access your contacts as this will enable Alexa to call the person or
contact name.
15. Return to Telstra Voice app and tap
Continue .
16. There may be updates available for your Telstra TVC-C handsets and base,
especially if this is a first-time connection. The app will automatically check for
available software updates.
Tap
Update All to download and install the latest software to your Telstra TVC-C
handset and base. The update may take up to 20 minutes depending on your
Internet connection speed. Once the update is complete, your telephone will
automatically restart.
Note
The base power adaptor and Ethernet cable must remain connected at all times
and all the handsets are placed in their chargers during the software update.
The telephone line cord can be plugged in to the telephone line wall socket
once this initial software update has completed.
It is also recommended that you do not interrupt the update process and that
you have an alternative phone connected to avoid missing important calls.
If there are no updates available for your device, you will be prompted,
You are
using the latest software available
. Tap Done and Continue .
Setting up Alexa

17
17. You can now plug the other end of the telephone line cord into the telephone
line wall socket. Your Telstra TVC-C device is now ready to use.
Note
If the Alexa key is pressed before the set up is complete the screen will display
Account error. Alexa service is not ready and the handset will announce “Your
device isn’t registered. For help, go to its companion app.”
Setting up Alexa

18
4. Date & time
The date and time on your Telstra TVC-C device are set automatically during set-up
with the Telstra Voice app. If you subscribe to caller ID service, the day, month and
time are set automatically with each incoming call, and will override manually set
date and time. However, the ‘Year’ must still be set manually. The ‘Year’ information
is not sent with the caller ID information.
In the event your handset date and time get out of sync after events like power
cuts or a switch to daylight-saving time, you can set the date and time manually.
4.1 Set the date and time
1. Press Menu , scroll to Advanced Settings and press Select .
2. Scroll to
Date/Time and press Select .
3. The last set date is displayed. Enter the date, e.g., when set to DD/MM,
25/09/2019 for 25 September 2019 and press
OK .
4. To change the date format, scroll to
Date Format and scroll or to select
either
DD/MM or MM/DD . Press OK .
5. The last set time is displayed. Enter the time, e.g., when set to 24 Hours, 14:30
for 2:30pm.
If the current time format setting is 12 Hours, scroll or to select
AM or PM .
6. Once the time is set, to change the time format, scroll to
Time Format and
scroll or to select either
12 Hours or 24 Hours . Press Save .
7. Press to return to standby.
Date & time
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


 
 


19
5. Using the phone
5.1
1. To switch the handset on, press e.
2. When the handset is on standby screen, press and hold for about 5 seconds.
Confirm? is displayed, press Yes to confirm or No to cancel.
5.2 Using Alexa
1. Press , the display will show Alexa listening... and a beep will be heard.
2. You can then ask Alexa what you need. For example:
“Alexa, what’s the weather?” The screen will display
Alexa thinking... .
3. When a response is provided, the display will show Alexa speaking...
Using the phone

20
Note
Alexa may not be able to process your request in the event of network or
connectivity issues. If you are unable to place your call via Alexa, you should dial
the number directly using the handset keypad.
Warning
You will not be able to call the emergency services from this phone in the event of
a power cut, so make sure you have another way to call for help in an emergency.
5.3 Making a call
5.3.1 Landline call
The Telstra TVC-C handset gives you direct access to your smartphone contacts.
You can now call a contact via your handset using Alexa:
1. Press .
2. After the beep, say for example “Call Mum.”
3. Alexa will ask you to confirm the contact, once confirmed the number will dial
automatically over the landline.
5.3.2 Alexa-to-Alexa call
To call a contact who is registered with Alexa Calling and Messaging via your
handset Alexa key:
1. Press .
2. After the beep, say for example “Call Mum’s Alexa.”
3. Alexa will ask you to confirm.
4. Once confirmed Alexa will automatically connect the call over the internet
network.
Using the phone