Telstra TEC-C User manual

Getting to know your
Telstra Easy Control
Cordless Phone
Mode l TEC-C

General information
Guarantee
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for
a major failure and compensation for any other
reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
To find out more information about your
consumer rights if your device is faulty, please
call us on 13 22 00 or go to
https://go.telstra.com.au/helpandsupport/
home-phone/ or http://www.telstra.com/
faulty products
How to recycle your equipment
When the Telstra Easy Control Cordless reaches
its end of life, it needs to be disposed of according
to local laws and regulations, please contact
the customer service helpline found in this user
guide for information on how to dispose of the
product free of charge.
Important safety instructions
Follow these safety precautions when using
your phone to reduce the risk of fire, electric
shock, and injury to persons or property:
Keep all slits and openings of the phone
unblocked. Do not set the phone on a heating
register or over a radiator. Ensure that proper
ventilation is provided at the installation site.
Do not use while wet or while standing in water.
Do not use this product near water
(for example, near a bath tub, kitchen sink,
or swimming pool).
Do not allow anything to rest on the power
cord. Place the power cord so that it will not be
walked on.
Never insert objects of any kind into the product
vents as that may result in fire or electric shock.
Unplug this product from the wall outlet before
cleaning.
Do not use liquid cleaners or aerosol cleaners.
Use a damp cloth for cleaning.
Do not disassemble this product. If service or
repair work is required, contact the customer
service helpline found in this user guide.
Do not overload wall outlets and extension cords.
Avoid using during an electrical storm. Use a
surge protector to protect the equipment.
Do not use this phone to report a gas leak,
especially if you are in the vicinity of the gas line.
Small metal objects may stick to the handset
due to the presence of magnetic fields on the
handset. Exercise caution when used where
metal objects can be picked up.
Warning
Please note that this equipment is not designed
for making emergency telephone calls when the
power fails. Alternative arrangements should be
made for access to emergency services.
Cleaning
Clean the handset and base (or charger) with a
damp not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage
the product. Never use a dry cloth as this may
cause static shock.
Technical Information
How many telephones can I have?
All items of telephone equipment have a Ringer
Equivalence Number REN), which is used to
calculate the number of items which may be
connected to any one telephone line. Your Telstra
Easy Control Cordless has a REN of 0,2. A total REN
of 3 is allowed. If the total REN of 3 is exceeded,
the telephones may not ring. With different
telephone types, there is no guarantee of ringing,
even when the REN is less than 3.

What's in the box
Handset Charger DECT hub
Telephone
Mains power
2xAAANi-MH 550mAh
line cord
adaptorx 2
rechargeable batteries
(pre-installed)
(already in handset)
3 PLugthe mains power adaptor into
1 Plug in
the DECT hub with the cabie clipped
in the groove provided. PLugthe other
end of the power adaptor into the wait
power socket and switch on.
Important: Only use the mains
power adaptors, cables and
rechargeable batteries supplied
in this box, or this product may
not work. Any replacement
1 PLug the power adaptor into the
rechargeable batteries must be
charge cradl e and the other end
into the wa ll power socket.
the same type. Telstra accepts no
responsibility for damage caused
2 P l ug the telephone line cord into
the DECT hub and the other end into
to your phone by using any other
the watt socket.
type of batteries.

already fitted
Remove this tab
2 Charge
1 Activate the batteries by
pulling the plastic tab
away from the bottom of
the handset.
2 The handset will then check
fora link with the base station.
When
it ’ s found, follow the prompt to
set the date and time on the phone.
Place
the handset on the base and
let it charge for 16 hours.
3 After 16 hours, plug the phone
line cord into the phone wall socket.
PULL
Rechargeable batteries
and charge batteries
for 16 hours before use.
If you need to remove the batteries, open the
battery compartment by sliding the cover off.
3 Using your phone
Making and receiving calls
Make and end a call
Press green then dial the phone
number. Press red to end the call.
Answer a call
If Auto Pick-Up is set to On, lift the
handset from base to answer the call.
If Auto Pick-Up is set to Off, lift the
handset from base and press green
to answer the call.
If the handset is not on base you ’ ll need
to press green
Mute
Press mute during a call. Press mute to
return to your caller.
Handset volume and sound
Incoming speech volume
During a call, press or to increase or
decrease the volume of your caller ’ s voice.
Handset ringer volume
1 Press scroll to Personal Set,
press mute
2 Handset Tone is displayed, press mute
3 Ring Volume is displayed, press mute
4 Scroll calls or to adjust the volume,
press mute to save.
Handset ringtone
1 Press mute scroll to Personal Set,
press mute
2 Handset Tone is displayed, press mute
3 Scroll to Ring Melody, press mute
4 Press calls or to hear ringtones,
press mute to save.
Your Easy Control Cordless is ready to use.
Important: you should
Charge the batteries
for 16 hours before
using the handset for
the first time
16 hrs

View or dial a number in Call
list calls
1 The Call list stores details of the
last 50 incoming calls.
2 Press calls Press calls or to scroll
through the list.
3 Press to dial the number.
Nuisance Call Blocking
lock an incoming call according
to your blacklist
1 Press mute scroll down to Call Block
and press mute again. Enter the PIN
default 0000).
2 Scroll to Blacklist and press mute
3 Block Mode is displayed. Press mute
4 Scroll to the setting you require, either
Block all, Allow VIP or Block List and
press mute
5 Scroll calls or to display Always On
or Start end and press mute
If you select Start end, enter the
block call start time and press OK,
then enter the end time and press
OK.
lock incoming calls from a
number in your Call list
1 Press calls to enter the Call List Then
scroll to the entry you want to block
and press mute
2 Scroll down to Call Block, press mute
3 Screen will show the number that
will be blocked. Press mute and
number will be blocked.
Nuisance Call Blocking
Block an incoming call by prefix in
your Call list
1 Press mute scroll down to Call Block
and press mute
again. Enter the PIN
default 0000 .
2 Scroll to Blacklist and press mute
3 Scroll to Block number and press mute
4 Scroll to Add new and press mute
5 Enter number is displayed. Enter
the required number, for example to
block Overseas calls you can then
enter 0011 which is the prefix for
Overseas calls. Enter 0011 then
press mute
to save the prefix. You will
hear the confirmation beep.
To activate the call block feature
using the prefix you just entered:
1 Press scroll down to Call Block
and press mute again. Enter the PIN
default 0000 .
2 Scroll to Blacklist and press mute
3 Block Mode is displayed. Press mute
4 Scroll to Block list and press mute
5 Always on is displayed. Press mute
to
save.
6 You will hear the confirmation beep.
Important: The call block feature
will not work if the Block Mode is set
to Off.

Handset buttons and display icons
Phonebook open
New missed call
received
Voicemail received
Flashing - new voicemail
received.
Steady - voicemail has been
listened to.
Line is in use
Flashing - incoming call.
Battery charge status
Empty and flashing when
needs recharging.
Menu/Left option
button mute
Press to enter the main menu,
access sub-menus and confirm
options
Open
redial list.
In standby mode, make/receive
phone calls.
In talk mode switch handsfree
on/off.
Enter Calls list.
Move up through menu options.
Increase volume.
Access your stored phonebook.
Press and hold to make an
Move down through menu
internal call to other handsets
options.
registered to the base.
Decrease volume.
Alarm is set
Handsfree on
Handset ringer off
Signal strength
Handset name
Do Not Disturb DND)
In standby mode, press to turn
DND setting on or off.
mute Mute/Right option
button
Press to confirm the option
above the button, to delete or
go back to the previous screen.
Press during a call to mute
your mic.
R Recall) used on network
services like, Call Waiting, Call
Froward and 3-way Chat.
Press and hold to enter a pause
P) when dialling.
End a call.
Press and hold to turn handset
on/off.
1 to 9 Speed dial buttons
When a direct memory number
is stored, in standby, press and
hold to dial a stored speed dial
number.

DECT Hub button
Press to locate
handsets.
Using the menu mute
• Press mute to open the main menu,
scroll through using calls or when
the menu you want is displayed, press
mute Press calls or to scroll through
the sub menus and press mute to
select.
• mute and mute buttons let you select
options displayed above the buttons
on the display.
• Use mute to exit a menu or go back.
• If no buttons are pressed for 30
seconds
the handset will return to the
idle screen.
In use light
Green LED flashed when
the phone rings or the
handset is in use.
Using the keypad
When entering tetters you may need to
press the same button a few times until
the letter you want is displayed, e.g.
press 2 once for A, twice for B, three
times forC
To enter a space, press 0
To toggle between upper and lower case
characters, press and hold # .
Connecting to the NBN™
If you need help connecting your cordless
phone to the NBN call us on 1800 834 273 or
go to www.telstra.com/NBNgatewaysetup

Most problems can be fixed with a few
Troubleshooting
Phonebook
Store entry in phonebook (up to 50)
1 Press . then press mute again. Scroll
to New Entry, press mute
2 Enter name using keypad and
press mute
3 Enter phone number and press mute
to save.
4 Add to VIP? is displayed. Press
mute if you want to add to your VIP
list, otherwise press mute Saved! is
displayed.
To save a number to your phonebook
from the Calls list, press calls Scroll to the
numberand press mute Save Number is
displayed, press mute Enter name and
press Edit the number if required,
press mute to save
Dial entry in phonebook
1 From the home screen, press
2 Scroll calls or to display the entry
and press to dial.
Need some help?
Ifyou need help, call us on 13 22
00. You can also go to https://www .
telstra.com.au/support/category/
home-phone for online support
telstra.com/fix
crowdsupport.telstra.com.au
simple checks.
Problem Solution
Phone doesn ’ t Have you activated the
work batteries correctly?
Check that the mains
power is correctly
connected.
No dial tone Only use the cables
supplied.
Make sure the telephone
line cord is plugged in
correctly.
You have a dial If you are connected to
tone, but the a switchboard, check
phone will not whetheryou need to dial
dial out an access code.
Handset not Make sure the handset is
charging turned on before placing
on the base or charger to
charge.
Can ’ t make or Check that the mains
receive calls power is correctly
connected.
The batteries may need
recharging.
Phone ringer Check if ringer volume is
does not ring switched off.
Check if Call Block or DND
is not active or switched
on.
When DND is switch on
DoNotDisturb is
displayed.