Telstra 5200a User manual

www.telstra.com
© COPYRIGHT 2005 Telstra Corporation Limited
This work is copyright.All rights reserved.Other than for purposes and subject to conditions prescribed under
the Copyright Act, no part of it may in any form or by any means (electronic, mechanical, photo copying,
microcopying,scanning, recording or otherwise) be reproduced, stored in a retrieval system or transmitted
without prior permission from Telstra Corporation Limited ABN 33 051 775 556.
™ Trade Mark of Telstra Corporation Limited
® Registered Trade Mark of Telstra Corporation Limited
Telstra 5200/5200a
Digital DECT Cordless Telephone /
Digital DECT Cordless Telephone with Digital Answering Machine
If you have any
problems with your
phone, refer to the Help
section of this User
Guide or call TecHelp on
1300 369 193.
5200-5200a.indd, Spread 1 of 26 - Pages (52, 1) 20/9/05 12:31 PM

1
Introduction
to your Telstra 5200/5200a
Digital DECT Cordless Telephone /
Digital DECT Cordless Telephone with
Digital Answering Machine
● Send and receive text messages^
● 50 Name and number phonebook
● Use Calling Number Display* to see the number of the person calling and keep track
of unanswered calls
● Last number redial to display and redial the last 20 numbers called from your
handset
● Use up to 5 handsets with the base without the need for additional wiring, or using
the same phone line
^ For most Telstra and Telstra reseller customers for messages between compatible services. Charges apply.
* Monthly charges apply.Service available in most areas.Not available for blocked calls.
As a Digitally Enhanced Cordless Telecommunications
(DECT) product, your Telstra 5200/5200a provides: -
● Digital clarity
● Digital range
● Digital security
IMPORTANT
Please retain this booklet with your sales receipt as proof of the date of purchase
Customer Service
If you require assistance in operating this product please call the TecHelp Information Line
– 1300 369 193 – or contact us by e-mail at: [e-mail]
If you are trying to access a Telstra Network Service and require assistance specifically
related to the network service or would like to subscribe to the service,contact Telstra on
132200 for residential or 132000 for business.
Product Warranty
Subject to the conditions below, Telstra guarantees this product against any defect in
materials or workmanship under conditions of normal use for 13 months from date of
purchase.
The benefits conferred by this warranty are in addition to other warranties and remedies
that are implied under the Trade Practices Act and similar State and Territory laws
(Statutory Rights).
Subject to your Statutory Rights, the goods will not be eligible for service under this
warranty if:
A. Proof of purchase cannot be provided;
B. The defect was caused by an accident, misuse, abuse,improper installation or operation,
vermin infestation,lack of reasonable care, unauthorised modification,loss of parts,
tampering or attempted repair by a person not authorised by Telstra; or
C. The product has been damaged by lightning or a mains power surge.
To obtain service during the terms of this warranty call the TecHelp Information Line
on – 1300 369 193 – or contact us by e-mail at: [e-mail]
If it is necessary to have the product serviced, the Customer Service Representative will
inform you of the product return process.
Please ensure that:
A. You provide proof of purchase;
B. Your product is suitably packaged; and
C. You have included all components from the original purchase.
Subject to your Statutory Rights:
A. Any claim under this warranty is limited to the cost of repair or replacement of the
product; and
B. If the goods are found to be in sound working order by the authorised service centre, you
may be charged a fee for service and for any other direct costs associated with having the
product delivered for service.
Product warranty & Customer service 50
5200-5200a.indd, Spread 2 of 26 - Pages (2, 51) 20/9/05 12:31 PM

Access code and entering a pause
If you are connecting your Telstra 5200/5200a to a PABX you may need to
enter an access code (e.g. 9) to get an outside line. So that the PABX has
time to pick up an outside line before the rest of the number is dialled, you
may need to add a pause in the dialling sequence.
For example:
9- PABX code for an outside line
p– Pause inserted in dialing sequence
9PXXX XXXX - Rest of phone number
Recall
The RECALL button is used when connected to certain PABX’s and with
some Telstra phone features.
Setting the FLASH time
1. Press the button and scroll to SETUP.
2. Press the button to confirm.
3. Scroll to RECALL and press the button to confirm.
4. Using the and buttons select the flash time
RECALL 1 (100MS) or RECALL 2 (600ms).
5. Press the button to confirm.
PIN number
If you change the System PIN, keep a record of the new number by writing
in the space provided on this page.
■■■■■■■■
PIN NUMBER
Note.
When storing a
number in the
phonebook, at the
point you want to
insert a pause, press
and hold
down until Pis
displayed.
General information
49
2
IMPORTANT
This equipment is not designed
for making emergency
telephone calls when the power
fails. Alternative arrangements
should be made for access to
emergency services.
This User Guide provides you
with all the information you
need to get the most from your
phone.
Before you make your first
call you will need to set up
your phone. Follow the simple
instructions in ‘Getting Started’,
on the next few pages.
Need help?
If you have any problems
setting up or using your Telstra
5200/5200a please contact the
TecHelp line on 1300 369 193.
Alternatively, you may find the
answer in ‘Help’ at the back of
this guide.
Got everything?
Telstra 5200 SMS
● Telstra 5200 handset
● Telstra 5200 base unit
● 2 x AAA NiMH rechargeable batteries
● AC power adaptor
● Telephone line cord
● Telephone adaptor plug
Telstra 5200a SMS
● Telstra 5200a handset
● Telstra 5200a base unit
● 2 x AAA NiMH rechargeable batteries
● AC power adaptor
● Telephone line cord
● Telephone adaptor plug
If you have purchased a Telstra
5200/5200a with multiple handsets
you will have received additional
components which are shown in the
extension user guide.
5200-5200a.indd, Spread 3 of 26 - Pages (50, 3) 20/9/05 12:31 PM

In this guide
3
Introduction 1
In this guide 3
Getting started 5
Location 5
Setting up 5
Getting to know your
Telstra 5200/5200a 7
Handset buttons 7
Handset display icons 8
Navigating the menus 9
Menu map 10
Base 11
Answeing machine 12
Using the phone 13
Switch handset on/off 13
Make a call 13
Preparatory dialling 13
End a call 13
Receiving calls 13
Earpiece volume 13
Redial a number from the
Dialled Calls list 13
Redial a number from the
Calls list 14
Storing numbers from the
Callers list 14
Deleting individual telephone
numbers from the Callers list 14
Deleting the entire Calls list 15
Secrecy (Mute) 15
Keypad lock 15
Paging 15
Handsfree 15
Phonebook 16
Add a new Phonebook entry 16
Dial a number from the
Phonebook 16
Edit an entry 16
View Phonebook 17
Delete an entry 17
Paging handsets 17
To page a handset from the base 17
Handset ringtone 18
Base station ringtone 18
Handset ring volume 18
Base station ring volume 19
To switch the keypad & warning
beeps on & off 19
Handset name 19
Handset language 19
Auto-talk 20
Security PIN 20
Time settings 21
Set time 21
Set alarm 21
To default/reset the handset &
base to original settings 21
Factory settings 22
Telstra phone features 23
Calling Number Display 23
Calls lists 23
Flashing Message Indicator 24
Telstra Home Messages 101 24
Call Waiting 24
Using your answering machine
(Telstra 5200a only) 25
Message display on the base station 25
To switch the answering machine ON/OFF 26
To adjust the base unit loudspeaker
volume 26
Answer delay 27
To change the answer delay setting 27
To check the answer delay setting at
the base station 27
Outgoing messages 28
Answer and Record 28
Answer only 28
To record your own Answer Only
outgoing message 30
To check or play your outgoing
message 30
General information
Cleaning
Simply clean the handset and base with a damp (not wet) cloth,or an
anti-static wipe. Never use household polish as this will damage the
product.Never use a dry cloth as this may cause a static shock.
Environmental
●Do not expose to direct sunlight.
●The product may heat up when the batteries are being recharged
or during prolonged periods of use. This is normal. However, we
recommend that to avoid damage you do not place the product on
antique/veneered wood.
●Do not stand your product on carpets or other surfaces, which generate
fibres, or place it in locations preventing the free flow of air over its
surface.
●Do not submerge any part of your product in water and do not use it in
damp or humid conditions, such as bathrooms.
●Do not expose your product to fire, explosive or other hazardous
conditions.
●There is a slight chance that your phone could be damaged by an
electrical storm. We recommend that you unplug the power and
telephone line cord from the base for the duration of the storm.
Telstra Accessories and replacement items
For a full range of accessories and replacement items for Telstra products,
please call 1300 369 193.
How many telephones can you have?
All items of telephone equipment have a Ringer Equivalence Number
(REN), which is used to calculate the number of items, which may be
connected to any other telephone line. Your Telstra 5200/5200a has a
REN of 0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded,
the telephone may not ring. With different telephone types there is not
guarantee of ringing, even when the REN is less than 3.
Connecting to a PABX
This product is intended for use within Australia for connection to public
telephone network and compatible PABX’s, which support tone dialling
and Timed Break Recall.If in doubt please consult your service provider.
48
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Replacing the handset batteries
After a time,you may find that the handset batteries are running out
of charge more quickly. This is a standard sign of wear and the batteries
will need replacing.For spare AAA rechargeable NiMH batteries, please
contact the TecHelp line on 1300 369 193.
Slide off the battery compartment cover and remove existing batteries.
Insert new batteries and replace the compartment cover.
IMPORTANT
This equipment is not designed for making emergency telephone calls
when the power fails.Alternative arrangements should be made for
access to emergency services.
Safety
General
●Only use the power supply included with the product. Using an
unauthorised power supply will invalidate your guarantee and may
damage the telephone.
●Use only the approved rechargeable batteries supplied. Spare
rechargeable batteries are available from the TecHelp line on 1300 369
193.
●Do not open the handset (except to replace the handset batteries) or
the base. This could expose you to high voltages or other risks. Contact
the TecHelp for all repairs.
●Radio signal transmitted between the handset and base may cause
interference to hearing aids.
●It is recommended that advice from a qualified expert be sought before
using this product in the vicinity of emergency/intensive care medical
equipment.
●Your product may interfere with other electrical equipment, e.g. TV
and radio sets, clock/alarms and computers if placed too close. It is
recommended that you place your product at least one metre away
from such appliances to minimise any risk of interference.
●Never dispose of batteries in a fire. There is a serious risk of explosion
and/or the release of highly toxic chemicals.
Please note
Telstra accepts no
responsibility for
damage caused
to your Telstra
5200/5200a handset
by using any other
type of batteries.
General Information
47
In this guide 4
To select your outgoing messages
via the base unit 31
To delete your own outgoing message
and re-instate the pre-recorded
outgoing message via the base unit 31
Using the Telstra 5200a answering
machine via the base unit 31
To playback messages 31
To pause a message during playback 32
To skip forward and backward through
messages (including fast playback) 32
To delete an individual message 32
To delete all messages 32
To cancel deletion 32
Call screening 33
To screen a call from the base unit 33
Memos 33
To record a memo 33
Remote access 34
To change your security PIN code 34
To switch your answering machine
on remotely 34
To check for messages 34
Time saver 35
Operating the answering machine 35
The remote access main menu 35
Text messaging (SMS) 36
To register for Telstra’s text messaging
service 36
Calling Line Identifications and text
messaging 36
Using text messaging 36
Character map 37
Button character 37
To write and send a text message 37
Receiving and reading text messages 38
Delivery of text messages 38
Open Inbox 38
Deleting 39
SMS settings 39
SMS Service Centre numbers 39
To change the SMS Service Centre phone
numbers 40
Set SMS text alert 40
Sub-addressing for multiple users 40
Receiving sub-addressed text messages 41
Setting up sub-addressed users 41
Reading sub-addressed text messages 41
Sending sub-addressed text messages 42
Default settings for text messaging (SMS) 42
Additional handsets and bases 43
Register a Telstra 5200/5200a handset
to a base 43
Select base 43
De-register a handset 44
Using additional handsets 44
Make an internal call to
another handset 44
Transfer calls 44
Three-way call 45
Troubleshooting 46
General information 47
Replacing the handset batteries 47
Safety 47
General 47
Cleaning 48
Environmental 48
Telstra accessories and replacement items 48
How many telephones can you have? 48
Connecting to a PABX 48
Access code and entering a pause 49
Recall 49
PIN number 49
Product warranty & Customer service 50
5200-5200a.indd, Spread 5 of 26 - Pages (48, 5) 20/9/05 12:32 PM

Getting started
5
WARNING
Do not place your Telstra
5200/5200a in the bathroom
or other humid areas.
Handset range
The handset reception range
from the base is up to 300m
outdoors and up to 50m
indoors. Thick walls can
severely affect the range.
Range indicator
The symbol on your handset
display indicates when you
are in range of the base.If
the symbol flashes and you
hear a warning beep,you are
out of range and will need to
move closer to the base.
IMPORTANT
Do not connect the telephone
line until the handset(s) is
fully charged.
The base must be plugged
into the mains power at all
times.
Which socket?
Power socket
Telephone line
socket
Battery low warning
When the battery charge is
low the handset battery icon
will be empty and flashing.
Place the handset back on
the base to recharge.
Talk/Standby time
Under ideal conditions, fully
charged handset batteries
should give up to 10 hours
talk time or 100 hours
standby on a single charge.
See ‘Battery performance’ on
the next page.
*Monthly charges apply.
Service available in most
areas. Not available for
blocked calls.
Location
You need to place your Telstra 5200/5200a base unit within 2
metres of a mains power and telephone socket so that the cables
will reach.
Make sure it is at least 1 metre away from other electrical
appliances to avoid interference.
Your Telstra 5200/5200a works by sending radio signals between
the handset and base. The strength of the signal depends on
where you site the base.Putting it as high as possible can help to
provide the best signal.
Setting up
1. Plug the mains power cable into the base. Then plug the power
adaptor into the mains wall socket and switch the power on.
The POWER/IN USE light on the base lights up.
2. Remove the battery compartment cover and insert the 2 x AAA
NiMH batteries supplied into the handset. Slide the battery
compartment cover back into place.
3. Charge the handset for at least 16 hours by placing it on the
base. The red charging indicator light on the base comes on.
The screen will show the standby display and a scrolling battery
icon to show that the handset is charging.
4. After 16 hours, plug the telephone line cord into your Telstra
5200/5200a base unit and the other end into the wall socket.
No display
●The batteries may be dead.Recharge or replace the batteries, see ‘Replacing the handset
batteries’, page 47.
●Is the handset switched off? To switch the handset on, see page 13.
No dial tone
●Check that the telephone line cord is plugged into the phone socket.
●Check that the base is connected to the mains power and switched on.
You cannot link up with the base
●Check that the base is connected to the mains power and switched on.
●Are you out of range? Move the handset closer to the base.
●Are the batteries low or flat? If so, charge the batteries or replace them if necessary.
●If using more than one base, check that you are connected to the correct base, see page 43.
No ring on the handset
●Check that the ringer volume is switched on, see page 18.
●Check that the base is plugged into the phone socket and that it is also connected to the
mains power and switched on.
Buzzing noise on my radio, TV, computer or hearing aid
●Sometimes, your Telstra 5200/5200a and other cordless telephones can interfere with other
electrical equipment if placed too close. Try moving it at least one metre away from such
appliances.
The charging light does not appear to be working
●Check that the base is plugged into the mains socket and switched on.
●Check that you are using the correct mains power adaptor.
●Check that the handset has slotted correctly into the base.
●Check that the handset batteries have been correctly fitted.
Telstra TecHelp line 1300 369 193
Call the dedicated Telstra 5200/5200a Helpline:
●if you are having difficulties using your Telstra 5200/5200a
●if you need replacement batteries or mains power lead
Lines open: 8.30am – 5.30pm EST, Monday to Friday
Troubleshooting 46
5200-5200a.indd, Spread 6 of 26 - Pages (6, 47) 20/9/05 12:32 PM

Three-way call
You can hold a three-way call between two internal handsets and an
external caller.
1. During an external call, press then the handset number you want
(1–5). Your external caller is put on hold.
2. When the other handset answers, press and hold to start the
conference call. If the other handset does not answer, press again
to speak to your external caller.
3. Press to hang up.
Additional handsets and bases
45
Getting started 6
Battery performance
To keep your batteries
in the best conditions,
leave the handset off
the base for a few hours
at a time (after the
initial 16 hour charge).
Please note however,
that new NiMH
batteries do not reach
full capacity until they
have been in normal
use for several days.
Running the batteries
right down at least
once a week will help
them last as long as
possible.
The charge capacity of
rechargeable batteries
will reduce with time
as they wear out, so
reducing the talk/
standby time of the
handset.
Eventually they will
need to be replaced.
New batteries can be
obtained from the
TecHelp on 1300 369
193 or your nearest
electrical retailer.
Helpline
If you have any
difficulties setting
up your Telstra
5200/5200a, please
call the TecHelp on
1300 369 193.
Time settings
Set time on the handset
If you have subscribed to Telstra Calling Number Display feature*,the
time will be set automatically when you receive your first call. You can
also set the time manually.
1. Press scroll to handset.
2. Press the button to confirm.
3. Scroll to CLOCK SET and press the button to confirm.
4. Enter the current time in 24 hour format using the keypad. E.g.
2.04PM = 1404.
5.Press the button to confirm.
Setting time on the answering machine
You will need to set the date and time so that you know when each
message was received.
Once a message has been played back,the machine will announce, for
example, “Tuesday, four fifty, pm.”
1. Press and hold until you hear the current setting.
2. Press or to scroll through the days and press to select. The
day is announced followed by the current hour setting.
3. Press or to scroll through the hours and press to select.
The hour is announced followed by the current minutes setting.
4. Press or to scroll through the minutes and press to select.
The newly set day and time is announced.
5200-5200a.indd, Spread 7 of 26 - Pages (46, 7) 20/9/05 12:32 PM

Menu/ ✓button
Press to access menu or
activate an operation.
Redial/Scroll up/
Volume
Selection button to
choose an operation.
Scroll through options.
During a call, press to
increase volume.
Phonebook/Exit
menu
Used to recall names
and numbers from the
Phonebook,
page 16.
Also used to exit Menu
operations.
Scroll down/Missed
Calls list/Received
calls/Volume
Scroll through options.
Press to open
Missed Calls/Received
calls list, page 13. During
a call, press to decrease
volume.
Int
Lets you make calls
between handsets
registered to the base,
page 44.
Handset buttons
Handsfree
Press to hold
conversation via the
handset loudspeaker.
Mute/Clear
Press to mute callers,
page 15. Used to
delete characters
from a name or
number, page 16.
Talk/End
Press to make call
and end a call, page
13.
R (Recall)/Power
For use with a PABX
and Telstra Calling
Features, page 23.
Power on/off.
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Getting to know your Telstra 5200/5200a
7
De-register a handset
Use one handset to de-register another handset from the same base.
1. Press the button and scroll to SETUP.
2. Press the button to confirm.
3. Scroll to DEL HANDSET and press the button to confirm.
4. Enter the PIN code of the base station and press the button to
confirm.
5. Now select the internal number of the handset to be logged off.
Using additional handsets
Make an internal call to another handset
If you have two or more handsets registered to your base,you can make
internal calls between handsets.
Two handsets can be holding an internal call while a third is on an
external call.
2. Press the button then the handset number (1–5). The receiving
handset displays your number.
3. To accept the call press the button.
4. Press to hang up.
Transfer calls
You can transfer an external caller to another handset.
1. During an external call, press . Your caller is put on hold.
2. Dial the number of the handset you want (1–5).
3. When the other handset answers you can tell them they have a call,
then press . The external caller is transferred. If the other handset
does not answer or you decide not to transfer the call, press to talk
to your caller again.
If you use a handset
with two or more
bases you can select
Automatic from the
Select Base Menu
so that you handset
will automatically
link to the base with
the strongest signal.
If another handset
is already using
the external line,
the indicator light
will illuminate on
all handsets. In
this case, it is not
possible to make a
further external call.
Additional handsets and bases 44
5200-5200a.indd, Spread 8 of 26 - Pages (8, 45) 20/9/05 12:32 PM

IMPORTANT
Before registration,
make sure the
handset batteries are
fully charged and
that you are close to
the base.
If the handset is
already connected
to a base station,
the corresponding
numbers will flash.
The factory setting
PIN is set to 0000.
An internal number
will be allocated to
the handset once
registered. The first
handset registered
(main handset) has
the internal number
1. Any further
handsets that
are registered are
allocated internal
numbers (2-5) in the
order of registration.
The internal number
is shown in the
display on the right
side.
With auto setting,
the handset changes
automatically to the
nearest base station
when the connection
to the current base
station breaks off.
You can use up to five handsets with your Telstra 5200/5200a. To do this
you need to register each additional handset with the base following the
simple steps given below. Each handset can be registered on up to four
bases.
Register a Telstra 5200/5200a handset to a base
On the base, press and hold until you hear two beeps. You have 90
sec. to complete the following steps.
On the handset, press scroll to Register, then press the
button to confirm.
1. Scroll to REG BASE and press the button to confirm.
2. Enter the number of the base station (1-4) using the keypad. Press the
button to confirm.
3. After the base station has been found, you must enter the PIN code.
4. Press the button to confirm. After a few seconds you will hear a
signal tone. The handset is now logged on and can be used for external
and internal calls.
Select base
If your handset is registered to more than one base, for example,one
at work and one at home, you can quickly select which base it takes its
signal from.
1. Press the button and scroll to REGISTER.
2. Press the button to confirm.
3. Scroll to SELECT BASE and press the button to confirm.
The display will now show all base stations that the handset is already
logged on to. The number of the currently active base station will flash.
Select the required base station to which the handset is to be switched
by using the keypad.
Or
4. Change to the AUTO setting using the and buttons.
5. Press the button to confirm.
Additional handsets and bases
43
Getting to know your Telstra 5200/5200a 8
Handset display icons
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* Monthly charges apply. Message retrieval is free from Telstra fixed phones anywhere in Australia. Retrieval
charges apply from mobiles, Payphones and for calls using a Telstra Telecard™
5200-5200a.indd, Spread 9 of 26 - Pages (44, 9) 20/9/05 12:32 PM

Getting to know your Telstra 5200/5200a
Navigating the menus
Your Telstra 5200/5200a has a menu system which is easy to use. Each
menu leads to a list of options. You’ll find a menu map on the following
page.
When the handset is switched on and in standby, press the option button
under Menu to open the main menu.
Use the and buttons to scroll to the menu option you want.
Then select OK to select further options or confirm the setting displayed.
For example,to change the handset ringer volume:
1. Press then scroll to Handset. Confirm by pressing the
button. Scroll to EXT Ring Vol or INT Ring VOL and
press to confirm.
2. Use and to select the required volume level, or choose
Volume off to switch the ringer off.
3. Press the button to confirm.
Exit or go back one level in the menu
To go to the previous level in the menu, press .
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Sending sub-addressed text messages
To send a sub-addressed text message to another user, simply add an
additional digit corresponding to their sub-address to the number you are
sending to.
Only a text message (SMS) phone set-up with that sub-address on the
service will automatically answer the call and receive the text message.
Default settings for text messaging (SMS)
Receiving Service Centre 01983391
Sending Service Centre 01983391
Set SMS Alert On
Sub-address 1. Common Inbox subaddress=0, for incoming
and outgoing SMS.
2. Additionally, each handset 1-5 automatically
setup for subaddress 1-5,for incoming SMS
calls. All sent SMS’s will be from the Public
Mailbox (sub-address ‘0’). They will not have a
sub-address corresponding to the handset
number.
Default system PIN 0000
Note:
Multiple users can
only be set up on
fixed line services.
You cannot send
a sub-addressed
message to a mobile
service.
Text Messaging (SMS) 42
5200-5200a.indd, Spread 10 of 26 - Pages (10, 43) 20/9/05 12:32 PM

Note
If connecting more
than one text
message (SMS)
phone to a service
then each device
must have a different
terminal number to
ensure successful
receipt of incoming
text messages.
Receiving sub-addressed text messages
The receiving text message (SMS) phone must be set for multiple users to
receive sub-addressed text messages.
If a sub-addressed text message is sent to a text message (SMS) phone
that does not have a particular sub-address set up then the text message
(SMS) phone will not automatically answer the call.
If the call is answered by a person, an answering machine or Telstra
MessageBank® or Telstra Home Messages 101® service, the Telstra server
will then attempt to deliver the message as Talking Text®.
Both the sender and receiver must be aware of the sub-addressing
arrangements on a particular service. Messages that are sent without sub-
addressing will be directed to the default terminal address of 0. For this
reason we recommend you leave the common inbox terminal number in
the SMS SETTINGS menu set to 0.
Setting up sub-addresses for multiple users
Each 5200/5200a handset automatically has its own sub-address,
corresponding to its handset number. For example, Handset Number 1 has
sub-address 1 Handset Number 2 has sub-address 2, etc. Up to 5 handsets
in total can be registered to an 5200/5200a base unit.
Reading sub-addressed text messages
When you have a new text messages the ENVELOPE symbol is
displayed, and NEW MSGS is shown on the standby screen.
1. Press to open the inbox and view any new text messages. New
messages have a *indicator. New text messages that have been sent to
a sub-address will also show a KEY icon above the sender’s number.
2. Press to scroll to the text message you want to open and press
to select it.
Text Messaging (SMS)
41
Getting to know your Telstra 5200/5200a 10
Menu map
These are the options under each menu heading.
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5200-5200a.indd, Spread 11 of 26 - Pages (42, 11) 20/9/05 12:32 PM

Page button
Press to page the handset(s),
page 17. Also used when
registering additional handsets,
page 43.
Power in use/ FMI indicator
Lights up when the power is on.
- Flashes when making or
receiving a call (approx. once
every second)
- Flashes when a text (SMS)
message has been left (approx
once every second).page 36.
Battery charging light
Lights up when the handset is
charging on the base.
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Getting to know your Telstra 5200/5200a
11
Telstra 5200 Base Unit
To change the SMS Service Centre phone numbers
1. Press use to select SMS, and then press .
2. Use to select SMS SETTINGS, and then press .
3. Use to select SEND SERVICE, RCV CENTRE or SEND
CENTRE, and then press .
RCV Centre – lets you set the number of the message receiving service.
Send Centre – lets you set the number of the message sending service.
Send Service - lets you set Send 1 or Send 2 as the message sending
service.
Terminal No – lets you change the common inbox terminal number.
See previous page for the pre-set Service Centre numbers.
Set SMS text alert
Your handset can play a tone to announce a new text message.
The default setting is ON.
1. Press use to select SMS, and then press .
2. Use to select SMS SETTINGS.
3. Press then MSG ALERT is shown.
4. Press again, and use to set the alert on or off.
5. Press to confirm the setting.
6. Press and hold to return to standby.
Sub-addressing for multiple users
Telstra’s fixed text messaging service provides the ability to sub-address
text messages sent to fixed services. Your Telstra 5200/5200a can be set up
with up to five individual handsets, each handset with its own Personal
SMS box.
Senders can direct a message to a particular 5200/5200a handset simply
by adding an extra digit,corresponding to that handset’s sub-address, to
the telephone number. For example, a message sent to sub-address 1 will
only be received by handset 1 a message sent to sub-address 2 will only
be received by handset 2 etc.
Messages that are not sub-addressed will be received by all 5200/5200a
handsets.
Text Messaging (SMS) 40
5200-5200a.indd, Spread 12 of 26 - Pages (12, 41) 20/9/05 12:32 PM

Deleting
You can delete all messages from the Inbox or Personal SMS box.
1. Press then scroll to select SMS, and then press .
2. Use to select DELETE ALL, and then press .
3. Use to select INBOX or PERSONAL SMS, and then press .
4. Press again to confirm.
5. Press and hold to return to standby.
SMS settings
The SMS settings menu lets you:
• Select alternative Service Centres.
• Set the common inbox terminal number.
• Switch SMS Alert on or off.
SMS Service Centre numbers
To send and receive text messages you need the telephone number of
your network’s SMS Service Centre.
The Telstra numbers are preset in your Telstra 5200/5200a.
If you accidentally delete the Send or Receive SMS Service Centre numbers
you will need to re-enter them in order for your SMS Service to work.
The Send Service is Send 1.
The Send Centre Send 1 number is: 01983391
(Send 2 number is blank)
The RCV Centre Receive 1 number is: 01983391
(Receive 2 number is blank)
The common inbox Terminal No is normally set to 0.
Text Messaging (SMS)
39
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ONQO]O\SO]
Getting to know your Telstra 5200/5200a 12
Telstra 5200a base unit
Page button
Press to page
handset(s), page 17.
Or use to register
additional handsets
to the Telstra 5200a
base unit.
Vol + &
Vol – buttons
To increase or
decrease the speaker
volume.
OGM button
To record your out
going message,
page 29.
Answer On/off
button
To turn your
answering machine
on or off,page 26.
Delete button
To delete messages
received, page 32.
Power/In use
indicator
On = Power on
Flashes when making
or receiving a call
(approx once every
second) Flashes
when a text (SMS)
has been received
(approx once every
second).
Play/Pause button
To playback or pause
messages, page 31.
Charging indicator
On = Handset
charging
Skip < & Skip >
buttons
To skip forward or
back when listening
to your messages,
page 32.
Stop button
Stops messages
being played.
5200-5200a.indd, Spread 13 of 26 - Pages (40, 13) 20/9/05 12:32 PM

Using the phone
13
Dialling numbers
quickly
Numbers can also
be dialed direct
from the Phonebook
(page 16), the dialled
numbers list (page
13), or the Calls list
(page 14).
Call timer
The display shows
the duration of all
external calls.After
you hang up, the
total call time is
shown.
Auto-answer
If you would rather
press to receive
a call when the
handset is on the
base, you need to
switch Auto-talk off,
see page 20.
*Monthly charges
apply. Service
available in most
areas. Not available
for blocked calls.
If the Callers list is
empty, the display
will show the
message EMPTY.
If there are no more
phone numbers
available to view
when scrolling
through the calls
list you will hear a
signal tone.
Two symbols in the
display will tell you
whether the call was
answered or not:
Missed call in your
absence
Received calls
Switch handset on/off
Press and hold to switch the phone On and Off.
Make a call
Press then dial the number you want.
Preparatory dialling
Enter the number first. If you make a mistake as you dial, press to
delete. Press to dial the number.
End a call
Press or place the handset back on the base.
Receiving calls
Providing you have subscribed to your network’s Caller Number Display*
service, the caller’s number (and name if stored in the phonebook) is
displayed.
1. Press or if the handset is on the base, simply lift it up and speak.
Earpiece volume
During a call:
Press or or to increase or decrease the volume.
Redial a number from the Dialled Calls list
You can redial up to 10 of the last numbers called. If you have stored
a name in the Phonebook to go with the number, the name will be
displayed instead, see ‘Phonebook’, on page 16.
1. Press to enter the Dialled Calls list. The last phone number dialled
will be shown in the display. Scroll or until the number you
want to redial is displayed.
2. Press to redial the number.
Receiving and reading text messages
When you have a new text messages the envelope symbol is displayed,
and NEW MSGS is shown on the standby screen, along with the number
of new messages.
1. Press to open the inbox and view any new text messages.New
messages have a *indicator.
2. Press to scroll to the text message you want to open and press
to select it.
Delivery of text messages
The text messaging service will make repeated attempts to deliver a
text message to you for a maximum of seven days if your line is busy or
otherwise unavailable.
After seven days the text message will be deleted from the server.
Open Inbox
1. Press then scroll to SMS, then press again.
Inbox should be displayed.
Press then scroll or to select the message you want to
read then press .
2. After reading your message press to access the following options:
Reply – press to send a reply.
Delete - scroll to Delete then press to delete the message.
Forward – scroll to Forward then press to forward the
message to another number.
Enter the number when prompted or press PHONEBOOK to select a
number from the Phonebook.
You can send a message to an individual entry.When forwarding a
message, you have the option of editing the message before sending.
Details - scroll to Details then press to see the caller’s
number, then scroll to see the time/date of the message.
3. Press to return to the Inbox screen and then press to return to
standby.
When you receive a
message it is stored
automatically in
the common Inbox,
or in one of the
Personal SMS boxes.
See 'Sub addressing
for multiple users'
page 40.
When new messages
are shown on the
standby screen,
they will be shown
immediately
after pressing
and are marked with
an *.
Text Messaging (SMS) 38
5200-5200a.indd, Spread 14 of 26 - Pages (14, 39) 20/9/05 12:32 PM

Sending
When you are
sending a text,
the screen shows
Sending,,, then
Message Sent.
If sending to another
fixed line customer
remember to include
the area code e.g.to
send to a Melbourne
number e.g.
70101234 you must
enter 0370101234.
Character map
Pressing the buttons for normal message writing will give you the
following characters with each successive press of the button.
Button Character
0
space - 1
A B C 2
D E F 3
G H I 4
J K L 5
M N O 6
P Q R S 7
T U V 8
W X Y Z 9
Use or to move the cursor. If you make a mistake or want to
delete text press .
To read through your message if it is too long to fit on one screen,scroll
or .
To write and send a text message
1. Press use to select SMS, and then press .
2. Use to select WRITE, and then press .The display shows
Message?
3. Key in your text message,referring to the character map if necessary.
4. Press to confirm the text message. The display shows Number?
5. Enter the number you want using the keypad, including the Area Code.
Or
Press . Then use or to display the name/number you
want, and press to select the number.
6. Press to confirm.
The display shows Sending,,, followed by Message sent.
Text Messaging (SMS)
37
Using the phone 14
When the telephone
number has been
stored with a name
in the Phonebook,
the name that has
been entered will
appear in the Callers
list instead of the
phone number.
If you enter a
character or digit
incorrectly, press
the button to
delete it.
Caller information
not available
For some incoming
calls, the telephone
number of the caller
is not available
and so cannot
be displayed. In
this case your
Telstra 5200/5200a
provides you with
some explanatory
information.
Unavail
The number is
unavailable. May
indicate that the
call is from overseas
or from a caller
whose carrier does
not participate in
Calling Number
Display.
Private
The caller has
withheld (blocked)
their number or the
call is from a Silent
Line or unlisted
number.
Quick access
From the standby
screen,you can
quickly access the
Calls list by
pressing
.
Redial a number from the Calls list
You can redial up to 40 of the last numbers received/missed.If you have
stored a name in the Phonebook to go with the number, the name will be
displayed instead, see Phonebook, on page 16.
1. Press to enter the Calls list. The last phone number received/
missed will be shown in the display. Scroll or until the
number you want to call is displayed.
2. Press to redial the number.
Storing numbers from the Callers list
A phone number stored in the callers list can be saved directly to the
Phonebook.
1. Press the button and the last phone number received will be
shown on the display.
2. Select the telephone number you want to store by using the and
buttons.
3. Press the until the display shows ADD? Press to confirm.
4. The display will show NAME? Enter the name (max. 12 characters)
using the number pad.
5. To confirm press .The number will be shown in the display once
more.
6. To confirm press .The display will show MELODY 1-5.
7. Using the and keys select which melody you wish to assign
to this phone number.
8. To confirm press and the number is now stored in the Phonebook.
Deleting individual telephone numbers from the callers list
1. Press the button and the last phone number received will be
shown in the display.
2. Select the number from the Callers list that you want to delete using
the and buttons.
3. Press the button. The display will show DELETE?
4. Press to confirm. The number will now be deleted from the callers
list.
5200-5200a.indd, Spread 15 of 26 - Pages (38, 15) 20/9/05 12:32 PM

Using the phone
15
The is
displayed while the
keypad is locked.
Paging calls cannot
be answered by a
handset.
Deleting the entire Calls list
1. Press the button and the last phone number received in the Callers
list will be shown on the display.
2. Press and hold the button until the display shows DELETE ALL?
3. To confirm press .
Secrecy (Mute)
During a call, you can talk to someone nearby without your caller
hearing you.
1. During the call, press . The display shows MUTE. Your caller cannot
hear you.
2. Press again to return to your caller.
Keypad lock
You can lock the keypad to prevent accidental dialing while carrying the
handset around.
1. Press and hold until the screen shows the Keypad locked symbol.
2. To unlock, press . The display will show PRESS *. Press
again to unlock keypad.
Paging
You can use the button on the base to alert handset users that
they are wanted or locate a missing handset.
1. Press on the base. All registered handsets ring.
2. Press to stop the handsets ringing, or press any button on the
handset.
Handsfree
Handsfree lets you talk to your caller without holding the handset. It also
enables you to engage others in the room in the conversation.
To use handsfree
To make a call, answer a call or during a call, switch to handsfree mode.
1. Press button.
Display shows the handsfree icon to indicate handsfree is active.
2. To switch handsfree off, press the button again.
3. To end a call, press the button.
Text Messaging (SMS)
Telstra customers can now use the 5200/5200a to send and receive text
messages.*
To register for Telstra’s text messaging service
Registration is automatically done when you send your first text message
from your Telstra 5200/5200a telephone. When registration occurs, the
system will send you a text message welcoming you to the service and
confirming your registration.
Calling Line Identification and text messaging
In accordance with worldwide standards for text messaging, all messages
including reply messages will display the telephone number of the
sender.
If you have a Silent Line or have blocked Calling Line Identification and
attempt to send a text message, your message will be rejected.
To enable a Silent Line or a blocked Calling Line Identification service
to send text messages, customers can call into the Telstra SMS Service
Centre on 0198 339 999 and use the prompts to turn off Silent Line or
Calling Line Identification blocking for text messaging ONLY.
Using text messaging
With text message (SMS – Short Messaging Service) you can send and
receive text messages up to 160 characters long.
* For most Telstra
and Telstra reseller
customers for
messages between
compatible services.
Charges apply.
Note
For information
on how to use
your Telstra text
messaging service,
call 0198 339 999
and follow the voice
prompts.
36
5200-5200a.indd, Spread 16 of 26 - Pages (16, 37) 20/9/05 12:32 PM

Time saver
The time saver feature is useful if you are out and want to ring in and
check if you have received any new messages.
If your answering machine is set to time saver you can check whether
you have new messages or not before your answering machine actually
answers your call. If you have new messages your answering machine
will answer after 2 rings,if you do not have any new messages, it will
not answer until 6 rings. This enables you to hang up before you are
connected,saving you time and the cost of a call.
Operating the answering machine
When you have accessed your answering machine, you can operate it
using the keypad numbers on the phone you are using.
The remote access main menu
The main menu lets you operate a range of answering machine functions.
Simply follow the instructions as announced:
“To play all messages, press 2”.
“To play new messages, press 3”.
“To skip back during messages, press 4”.
“To delete during messages, press 5”.
“To skip forward during messages, press 6”.
“To set answer on or off press 7”.
“To hear the outgoing message menu, press 8”.
“To set a new security code press 9”.
“To set day and time press 0”.
“To hear main menu again, press 1”.
Using your answering machine (Telstra 5200a only)
35
Using the phone 16
If you subscribe
to Telstra Calling
Number Display*
and want names
in your phonebook
displayed instead of
the phone numbers,
you must store
the full telephone
number including
the area code.
*Monthly charges
apply. Available
most areas. Not
available for blocked
calls
Entering names
Use the keypad
letters to enter
names. For example,
press 8for the letter
t, or 6for the letter o.
Keep pressing the
same button to
scroll through the
characters shown on
screen.
If the next character
you want to enter is
on the same button
as the last, wait a
moment for the
cursor to move right.
Press 1to insert a
space.
If you make a
mistake, press
to delete the last
character.
Phonebook
Your Telstra 5200/5200a handset can store up to 50 entries in the
Phonebook. Each entry contains a name and number. Names can be up to
12 characters long and numbers up to 20 digits.
Add a new Phonebook entry
1. Press the button.The display will show PHONEBOOK.
2. Press to confirm. The display will show
ADD ENTRY.
3 Press to confirm. The display will show NAME? Enter the name
using the letters on the keypad.
4. Press to confirm. The display will show NUMBER?
5. Enter the telephone number, including the area code,you want to store.
6. Press to confirm. The display will show MELODY 1.
7. Scroll or to select the ring you wish to assign to this phone
number.
8. Press to confirm.
Dial a number from the Phonebook
1. Press .
2. Scroll or to the name you want or use the keypad to enter
the first letter of the name.
3. Press to dial.
Edit an entry
1. Press the button.The display shows PHONEBOOK.
2. Press to confirm. The display shows ADD ENTRY.
3. Scroll to MODIFY ENTRY and press to confirm.The display
will now show the stored entries in alphabetical order. Select the
number you want to change using the or buttons.
4. Press the button to confirm. The display will show the name and
the cursor will appear flashing after the last letter.
5. Now change the name using the keypad.
Once you have completed the required changes, press to confirm.
The display will show the number.
6. Change the number using the keypad.
5200-5200a.indd, Spread 17 of 26 - Pages (36, 17) 20/9/05 12:32 PM

Using the phone
17
Names are stored
alphabetically.
7. Press the button to confirm. The display will show
MELODY 1.
8. Using the and buttons select the melody you wish to assign
to the phone number.
9. Press the button to confirm.
View Phonebook
1. Press . Scroll or to the entry you want
2. Press the button to view the number.
Delete an entry
1. Press the button.The display will show PHONEBOOK.
2. Press the to confirm. The display will show ADD ENTRY.
3. Press the button to DELETE ENTRY.
4. Press the button to confirm.
5. Use the and buttons to the entry you want to delete.
6. Press the button to confirm. The display will show CONFIRM?
7. Confirm using the button.
8. To exit menu press and hold the button to return to standby.
Paging handsets
You can alert handset users that they are wanted, or locate a missing
handset. (Paging calls cannot be answered by a handset.)
To page a handset from the base
1. Press the button on the base.The handset(s) will ring for 30
seconds.
2. To end paging, press the button again or press any button on
the handset.
Using your answering machine (Telstra 5200a only) 34
IMPORTANT
You should change
the security PIN from
the original setting
of 000. See “To
change the security
PIN”.
If you make a
mistake when
entering your
PIN you will hear
“Incorrect security
code, please enter
your security code.”
And enter the correct
PIN.
Note
If you have new
messages they will
be played after you
have entered your
security code.
Note
If you enter your
security PIN code
incorrectly, after the
second attempt,your
Telstra 5200a will
announce,“Thank
you for calling”and
will then hang up.
Remote access
You can turn your 5200a answering machine on and off and listen to your
messages from most tone dialling telephones. To protect your privacy,
messages can only be accessed by entering a 3-digit security code.
The pre-set code is 000 and can be changed. If you change the code it is
advisable that you make a note of it somewhere safe.
To change your security PIN code
1. Press . The current PIN is announced.
2. Press and hold .The machine announces “Security code setting” and
then “First digit.”
3. Press or to change the first digit, then press to confirm. You
then hear “Second digit.”
4. Repeat this step to set and confirm the second and third digits.
5. Press to confirm.Your machine announces “Your security code is …..”.
To switch your answering machine on remotely
If you go out and forget to turn your answering machine on you can
switch it on remotely.
Dial your telephone number.
Let the phone ring for 16 rings until you hear your outgoing message.
1. Press the button.
2. Enter your security code.
3. Press the button within 8 seconds. You will hear “Answer On” and
your answering machine will now be switched on to answer incoming
calls.
To check for messages
1. Dial your phone number and wait.
When you hear your outgoing message,press the button on your
phone. You will hear, “Please enter your security code”.
2. Enter your security code.
If you have new messages, you will hear, “You have ‘n’ new messages”.
Your messages will be played. If you have no new messages, you will
hear, “You have no new messages,to hear main menu press 1”.
You have 10 seconds to enter any other instructions before your Telstra
5200a hangs up.
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Using your answering machine (Telstra 5200a only)
33
Call screening
You can let your answering machine pick up a call,even if you are in. This
allows you to identify the caller and decide whether to take the call.
Make sure the volume on the base unit is set to an audible level, see
page 26. Allow the incoming call to be answered by your Telstra 5200a
answering machine as normal. You will hear the caller begin to leave a
message.
To screen a call from the base unit
While listening to your caller leaving a message, via the base unit
loudspeaker, you can decide to take the call by pressing the button
on the handset.
Or
If the handset is resting on the base unit and you decide to take the call,
lift the handset and speak to the caller.
Recording will stop automatically.
Memos
A personal memo can be recorded on your Telstra 5200a and left as a
message for another user. Memos can be any length, up to the maximum
recording capacity (11 minutes), but you should try to keep them short to
allow time for recording incoming messages.
To record a memo
1. Press and hold the button.
The prompt will announce,“Please speak after the tone.To end recording,
release the button.”
2. Record your memo message by speaking into the base unit (approx.40
cm). When finished, release the button.
Using the phone 18
Using the Handset
menu you can
change the settings
of your handset.
Handset ringtone
You can choose from 5 melodies. You can set different melodies for
internal and external calls.
1. Press then scroll to Handset and press .
2. Scroll to EXT MELODY (ring tone for external calls) or INT
MELODY (ring tone for internal calls) and press the button to
confirm.
3. Scroll or to select required melody and press the button
to confirm.
Base station ringtone
You can choose from five melodies. You can set different melodies for
internal and external calls.
1. Press then scroll to SETUP and press .
2. Scroll to BASE MELODY and press the button to confirm.
3. Scroll or to select required melody and press the button
to confirm.
Handset ring volume
There are five handset ringer volume levels and ‘Off’.
If you select ‘Off’, only the base will ring (unless you have set the base
ringer to ‘Off’as well, see page 19).
1. Press and scroll to HANDSET.
2. Press the button to confirm.
3. Scroll to EXT RING VOL (volume for external calls) or INT
RING VOL (volume for internal calls) and press the button to
confirm.
4. Scroll or to select required volume and press the button
to confirm.
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Using the phone
19
You can only adjust
internal melody and
volumes when you
are operating more
than one handset.
The handset name
can be a maximum
of 8 characters.
The default
language is English.
Base station ring volume
There are five base ringer volume levels and ‘Off’.
1. Press and scroll to SETUP.
2. Press the button to confirm.
3. Select the BASE VOLUME and press the button to confirm.
4. Scroll or to select required volume and press the button
to confirm.
To switch the keypad & warning beeps on & off
1. Press the button and scroll to HANDSET.
2. Press the button to confirm.
3. Scroll to BEEP and press the button to confirm.
4. Scroll or to the function you would like to select and press
the button to confirm.
5. Use the and buttons select on or off.
6. Press the button to confirm.
Handset name
The display will show the duration of the call and the name of the
handset for a few seconds after a call has ended. If you have several
handsets connected to one base unit, it can be useful to give each handset
its own name.
1. Press scroll to Handset.
2. Press the button to confirm.
3. Scroll to NAME and press the button to confirm.
3. Enter the required name using the keypad. Letters already entered can
be deleted by repeatedly press the button.
4. Press the button to confirm.
Handset language
The display messages can be set up in German,Italian, English, French
and others.
1. Press and scroll to HANDSET.
2. Press the button to confirm.
3. Scroll to LANGUAGE and press the button to confirm.
4. Using the and buttons select the language you would like
and press the button to confirm.
Using your answering machine (Telstra 5200a only) 32
To pause a message during playback
1. While listening to the message,press the button.
The message will be paused.
You will hear a beep every 10 seconds and the message display will
show P.
2. Press the button again to resume playback.
To skip forward and backward through messages (including fast
playback)
During playback:
1. Press the button to skip forwards to the next message.
If you press and hold the button the current message will be played
at one and a half times the speed (fast playback).
Press the button to return to the start of the current message.
3. Press again to return to the start of the previous message.
To delete an individual message
1. Press the button on the base unit during message playback.
The prompt will announce,“Message deleted”.
2. The message is not deleted yet, but at the end of playback when there
is an 8 second countdown followed by a confirmation tone. Let the
countdown reach 0 and all the selected messages are deleted and the
remaining messages are saved.
To delete all messages
When all messages have been played the prompt will announce, “End of
messages. To delete all messages,press delete”. The display counts down
from 8-0.
1. During the countdown press the button and the prompt will
announce, “All messages deleted”.At the end of the countdown there will
be a confirmation tone.
To cancel deletion of messages
1. Press the button during the 8-0 countdown.
All messages will be saved including any marked for deletion.
5200-5200a.indd, Spread 20 of 26 - Pages (20, 33) 20/9/05 12:32 PM